Go Back  FlyerTalk Forums > Miles&Points > Credit, Debit and Prepaid Card Programs > American Express | Membership Rewards
Reload this Page >

Centurion Lounge crowding (access limited to 3 hours before flight departure)

Centurion Lounge crowding (access limited to 3 hours before flight departure)

    Hide Wikipost
Old May 27, 19, 12:45 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: mia
Wiki Link
Policy Changes effective March 22, 2019

NOTE: FOR PLATINUM CARD MEMBERS ONLY

The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.

We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.

We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
Source: https://thecenturionlounge.com/info/access/
Print Wikipost

Old Aug 9, 19, 10:12 pm
  #2011  
FlyerTalk Evangelist
 
Join Date: Sep 2002
Location: FLL/LAX/YYZ/TPE
Programs: CO Platinum 1K, United 1K, SPG LT Platinum, National Executive Elite, Platinum TSA Hater
Posts: 33,328
Originally Posted by Steve M View Post
I think the issue is that if the parents thought it was not acceptable to have their kids run free-range in the lounge, they would have already put a stop to it. So, to approach a parent and ask that they put their children under control is to ask the parent to have their kids stop doing something that the parent thinks is entirely appropriate, if not entitled to do so as admitted guests in the lounge.
And if they refuse to keep their kids under control, they need to be booted out.

I had this situation last month in the LAX *A lounge with a dirty plate repeater. I had management approach them about using a clean plate, they refused, they were asked again, refused again, and they were subsequently booted out of the lounge to spend the rest of their layover in the terminal, where they belong.
bocastephen is offline  
Old Aug 10, 19, 12:16 am
  #2012  
 
Join Date: May 2000
Location: Houston, TX, USA
Programs: SPG Gold, AA Lifetime Platinum, UA Platinum, DL Platinum, HHonors Diamond, Hyatt Platinum
Posts: 7,290
Originally Posted by bocastephen View Post
I had management approach them about using a clean plate, they refused, they were asked again, refused again
What is wrong with people? I can (barely) understand it if someone just isn't aware of the rule or the underlying issue, but once being told about it, what possible reason could there be for not using a clean plate? It doesn't cost anything extra. It doesn't take any extra time or effort. Is someone that determined to just do things the wrong way?
IndyHoosier likes this.
Steve M is offline  
Old Aug 10, 19, 4:50 am
  #2013  
 
Join Date: Oct 2014
Posts: 3,259
What's a dirty plate repeater?
QtownDave is offline  
Old Aug 10, 19, 6:10 am
  #2014  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 38,336
Originally Posted by QtownDave View Post
What's a dirty plate repeater?
Returning to a buffet line with a previously used plate.
cuthroat likes this.
mia is offline  
Old Aug 10, 19, 6:15 am
  #2015  
 
Join Date: Oct 2014
Posts: 3,259
Originally Posted by mia View Post
Returning to a buffet line with a previously used plate.
Oh, that's a thing? I wasn't aware so whats the underlying issue and is there really a rule that can get one tossed out?
QtownDave is offline  
Old Aug 10, 19, 6:21 am
  #2016  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 38,336
Even if a lounge does not have a posted rule requiring the use of a clean plate, they probably have a general requirement to abide by staff instructions.

Requiring patrons to use a clean plate for each trip to the buffet is a food safety issue. In fact, it is a requirement under the Food and Drug Administration's Food Code.

As you eat, the tableware you are using becomes contaminated with saliva, which is transferred to your plate. If you were to take a soiled plate back to the buffet, it is possible that the serving utensil could come into contact with the plate and contaminate the food on the buffet line.
https://www.theeagle.com/brazos_life...b70cc5981.html
mia is offline  
Old Aug 10, 19, 6:29 am
  #2017  
 
Join Date: Oct 2014
Posts: 3,259
Originally Posted by mia View Post
Even if a lounge does not have a posted rule requiring the use of a clean plate, they probably have a general requirement to abide by staff instructions.



https://www.theeagle.com/brazos_life...b70cc5981.html
After decades of ignorance now I know. Thanks!
QtownDave is offline  
Old Aug 12, 19, 2:10 am
  #2018  
 
Join Date: Nov 2010
Programs: HH, Asiana club, Elevated, Skymiles, Fairmont President's Club
Posts: 33
Originally Posted by Steve M View Post
I think the issue is that if the parents thought it was not acceptable to have their kids run free-range in the lounge, they would have already put a stop to it. So, to approach a parent and ask that they put their children under control is to ask the parent to have their kids stop doing something that the parent thinks is entirely appropriate, if not entitled to do so as admitted guests in the lounge.
Nothing against well behaved kids or adults for that matter, but imho (I might be wrong) Centurion Lounges are geared towards business travelers, many airport lounges have kids zones, and parents should make sure they stay in that area for the comfort and convenience of everyone else, sadly, many times they really don’t give a damn. Some of the best airports in the world have kids zones in public areas, which are great, as kids would have a place to spend their energy before they fly, and not running amok in a confined airplane cabin without being able to move for x hrs.

Last edited by ZJ3000; Aug 12, 19 at 2:28 am
ZJ3000 is offline  
Old Aug 12, 19, 2:24 am
  #2019  
 
Join Date: Nov 2010
Programs: HH, Asiana club, Elevated, Skymiles, Fairmont President's Club
Posts: 33
LAS lounge

The 3 hr restrictions are having a positive effect on larger/expanded Centurion lounges, they are near capacity but way more manageable than several months ago, SFO, LAS, MIA, have definitely improved, SEA not so much, just commenting only on CLs I’ve been too since the 3hr and departure only rules started. SEA CL is the smallest, and would be difficult to fix overcrowding until they relocated or expand once again, though, as the SEA Delta SkyClub is one of the best and largest in the system and accessible with Amex Platinum, Centurion or Amex Delta Reserve Cards is a great alternative as long as the guests travel on Delta.
ZJ3000 is offline  
Old Aug 12, 19, 5:53 am
  #2020  
 
Join Date: Oct 2014
Posts: 3,259
Originally Posted by ZJ3000 View Post


Nothing against well behaved kids or adults for that matter, but imho (I might be wrong) Centurion Lounges are geared towards business travelers, many airport lounges have kids zones, and parents should make sure they stay in that area for the comfort and convenience of everyone else, sadly, many times they really don’t give a damn. Some of the best airports in the world have kids zones in public areas, which are great, as kids would have a place to spend their energy before they fly, and not running amok in a confined airplane cabin without being able to move for x hrs.
Maybe because most of my travel lately has been international I see much more ‘family’ than business types. Although such simple generalizations are always faulty. Regardless, most of us can agree that it’s more an issue of actual behavior instead of the age. I’ve have witnessed many more bad behaving adults that I have children in all aspects of life – not just in the lounge.
ffsim likes this.
QtownDave is offline  
Old Aug 12, 19, 9:55 am
  #2021  
 
Join Date: Oct 2009
Location: YUL
Programs: AC*E50 (*A Gold), Accor Platinum, Bonvoy Gold Elite, Hilton Gold, Amex Platinum, NEXUS, Global Entry
Posts: 5,354
Loads of space in the DFW lounge right now... I suspect the 3-hour rule doesn’t mean much when the lounge is big enough to handle the volume
ffsim is offline  
Old Aug 12, 19, 12:11 pm
  #2022  
 
Join Date: Feb 2013
Programs: Hyatt Explorist, MLife Gold, Marriott Gold, HHonors Gold, SPG Gold, Amex Plat
Posts: 3,203
Had a 4-hour connection at PHL in July. And I had my family with me. Teens (with their own plat AUs) and a 10 year old. They were quiet, lovely guests who either had on headphones to listen to music or were reading.

On the other hand there was a family with three kids under 5 who had basically made a slumber party fort out of two of the big double banquette type chairs. You could not have walked through even if you’d wanted to. They were sleeping all over each other in the slobby mess. Maybe that’s better than the kids running around, but it was still appalling.
Stgermainparis is online now  
Old Aug 22, 19, 12:01 pm
  #2023  
 
Join Date: Jul 2010
Posts: 12
Hi,

In Oct. my Cathay flight on Premium Economy will be SGN to HKG arriving around 3pm with a connecting Cathay flight from HKG to CGK around midnight. For the HKG Centurion lounge, the 3 hour prior rule does not apply to me I hope since I can show my connecting flight? Thanks! I wish I could go to Cathay's lounge but not flying business sadly.
gtran26 is offline  
Old Aug 23, 19, 1:56 am
  #2024  
 
Join Date: Feb 2003
Posts: 4,474
Originally Posted by gtran26 View Post
Hi,

In Oct. my Cathay flight on Premium Economy will be SGN to HKG arriving around 3pm with a connecting Cathay flight from HKG to CGK around midnight. For the HKG Centurion lounge, the 3 hour prior rule does not apply to me I hope since I can show my connecting flight? Thanks! I wish I could go to Cathay's lounge but not flying business sadly.
I'm not sure if you'll get pushback or not, but if you're able to enter HK without a visa I'd suggest spending the 9 hours in town rather than at the airport is a wise choice.
IndyHoosier likes this.
travelinmanS is offline  
Old Aug 23, 19, 7:02 am
  #2025  
 
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,030
Originally Posted by gtran26 View Post
Hi,

In Oct. my Cathay flight on Premium Economy will be SGN to HKG arriving around 3pm with a connecting Cathay flight from HKG to CGK around midnight. For the HKG Centurion lounge, the 3 hour prior rule does not apply to me I hope since I can show my connecting flight? Thanks! I wish I could go to Cathay's lounge but not flying business sadly.
I've been to some nice to really nice lounges, but I've never been to a lounge nice enough to spend nine hours in it. I recommend spending a good chunk of that time in town, the Airport Express gets you there in under thirty minutes each way.
dhuey, Statman and IndyHoosier like this.

Last edited by fliesdelta; Aug 23, 19 at 7:06 am Reason: corrected typo
fliesdelta is offline  

Thread Tools
Search this Thread