Go Back  FlyerTalk Forums > Miles&Points > Credit, Debit and Prepaid Card Programs > American Express | Membership Rewards
Reload this Page >

Centurion Lounge crowding (access limited to 3 hours before flight departure)

Centurion Lounge crowding (access limited to 3 hours before flight departure)

    Hide Wikipost
Old May 27, 19, 12:45 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: mia
Wiki Link
Policy Changes effective March 22, 2019

NOTE: FOR PLATINUM CARD MEMBERS ONLY

The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.

We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.

We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
Source: https://thecenturionlounge.com/info/access/
Print Wikipost

Old Aug 2, 19, 1:20 pm
  #1996  
 
Join Date: Jul 2019
Programs: American Express Platinum, Chase Sapphire Reserve
Posts: 58
Originally Posted by canadiancow View Post
But 10 minutes over the limit with "I was delayed 4 hours so they rebooked me" as an explanation should be sufficient.
Couldn't you search for Air Canada SFO YYZ?

Anyway I get your point about the 10 minutes, but on the other hand she did give you an exception to the 3 hour rule -- I don't see anything in the terms that says "if your flight was delayed, you can stay longer" -- so she was at least willing to go that far.

I'm really not sure what would alleviate overcrowding at this point. Maybe a 1 guest rule would help, I have no idea. I don't think anyone really knows for sure. However, quite frankly for me, I have the Amex Plat largely because it gives me lounge access I can't get with my CSR, and even if the lounge access is overcrowded it's better than nothing. I love the Escape lounge in Oakland for instance. That plus purchase protection that even covers loss (not only theft), Global Assist including medevac service, and the concierge (which has worked for me to get sold out reservations)... seems to me to be well worth the $50 it costs me a year.

My main problem with the Amex Platinum is they don't give me many reasons to put any spend on the card. I have a CSR and 1x points per dollar just isn't good enough to justify putting most spend on the Amex. I end up putting everything on my Chase trifecta (CSR, FU, and F bonus categories). Like Ask Sebby, however, I DO put big ticket items on it for the purchase/loss protection and return protection. Right now I'm putting Amazon on it because they're doing a promotional offer. But otherwise, I just keep the thing for lounge access and Global Assist and the concierge.
IndyHoosier likes this.
synzero is offline  
Old Aug 2, 19, 2:22 pm
  #1997  
FlyerTalk Evangelist
 
Join Date: Sep 2012
Location: SFO
Programs: AC S100K, Accor Plat, Bonvoy Gold, HH Diamond
Posts: 29,519
Originally Posted by synzero View Post
Couldn't you search for Air Canada SFO YYZ?
I fly that route multiple times per month.
D582 likes this.
canadiancow is offline  
Old Aug 2, 19, 3:31 pm
  #1998  
A FlyerTalk Posting Legend
 
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 88,130
This kind of situation is another reason why I try to screen shot my boarding passes.

Often enough for the mobile phone boarding passes in my hand, the only evidence of a booking I have readily available — without a call or jumping through other hoops — would be the mobile boarding passes or images of such.

But if I’m asking — or potentially going to be asking — for a benefit based on an older boarding pass, then I would want to have the older boarding pass anyway. I guess it’s time to live the pack rat dream and throw away less.

Last edited by GUWonder; Aug 2, 19 at 3:37 pm
GUWonder is offline  
Old Aug 3, 19, 6:33 am
  #1999  
 
Join Date: Jan 2005
Location: NJ
Programs: World of Hyatt Globalist, Marriott Premier Platinum
Posts: 351
If I have a connecting flight but my guest doesn't, will Amex allow my guest into the lounge?
westlaker is offline  
Old Aug 3, 19, 7:10 am
  #2000  
FlyerTalk Evangelist
 
Join Date: Sep 2012
Location: SFO
Programs: AC S100K, Accor Plat, Bonvoy Gold, HH Diamond
Posts: 29,519
Originally Posted by westlaker View Post
If I have a connecting flight but my guest doesn't, will Amex allow my guest into the lounge?
Yes, because guests are not required to present anything when they enter.
canadiancow is offline  
Old Aug 3, 19, 8:12 am
  #2001  
 
Join Date: Jan 2005
Location: NJ
Programs: World of Hyatt Globalist, Marriott Premier Platinum
Posts: 351
Thanks.
westlaker is offline  
Old Aug 3, 19, 8:53 am
  #2002  
 
Join Date: Oct 2014
Posts: 3,273
Correct. Usually travel with at least one guest and never been asked for their details.
QtownDave is offline  
Old Aug 8, 19, 11:46 pm
  #2003  
 
Join Date: May 2000
Location: Houston, TX, USA
Programs: SPG Gold, AA Lifetime Platinum, UA Platinum, DL Platinum, HHonors Diamond, Hyatt Platinum
Posts: 7,290
Here's a data point: I was at the SFO lounge mid-afternoon on Thursday. It was pretty much full but not overflowing. Both on entry and exit, I saw several people being turned away due to the 3-hour rule, many with guests. And I can't imagine that the folks I happened to overhear on the way in and out were the only ones during the hour I was there. I have to conclude that the rule is helping with the crowding situation. Had the rule not been in place, there would have been too many people in the lounge. Maybe the number of people that historically entered the lounge many hours before their flight was greater than many of us would have guessed.
Steve M is offline  
Old Aug 9, 19, 5:41 am
  #2004  
 
Join Date: Jun 2016
Location: Prince Edward Island
Programs: Aeroplan Black, Hilton Honors Gold, Marriott Gold, Mlife Pearl
Posts: 1,384
In general, I think the 3 hour limit is reasonable, although they should be more flexible in the case of delayed flights (like they are with connections) since people are generally stuck at the airport at that point with nothing else to do. I'm sure there are some exceptions, but there generally aren't alot of good reasons to go to the airport more than 3 hours before your flight (3.5 really since you have to clear security, etc. before going to the lounge). I don't think that hanging out at the lounge and drinking for hours is a good enough reason. I understand that some people like to go to the airport early in case there are any problems, and some people like to unwind before their flight, but 3 hours is a long time to spend in a lounge.
joe_miami likes this.
Low Roller is offline  
Old Aug 9, 19, 11:45 am
  #2005  
 
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, B6, Hilton, Marriott
Posts: 737
Originally Posted by Low Roller View Post
In general, I think the 3 hour limit is reasonable, although they should be more flexible in the case of delayed flights
They are pretty flexible, from what I've experienced and seen, around flight delays. All they ask for is your original departure time ticket and go based off that. Issue is, and not just for Centurion lounges, when you have rolling delays your airport lounges are going to be packed to the gills.
safari ari is offline  
Old Aug 9, 19, 12:42 pm
  #2006  
 
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, RC/MR/SPG Plat, HHonors Gold
Posts: 6,162
Currently sitting at the MIA lounge and have been here for 2 hours. Haven’t been here in almost two years and the experience is definitely better. The expansion has dramatically changed this lounge. My one major complaint is the zoo of children running around but this could be fixed by Amex charging for access beyond 1 companion.

Outside of that it is quite warm. I don’t think the HVAC can keep up with the sun pouring in through all the windows including the expansion area. Also, I distinctly remember the staff used to come around to people seated offering menus and drinks. That doesn’t seem to happen anymore.
ZJ3000 likes this.
cmd320 is online now  
Old Aug 9, 19, 1:12 pm
  #2007  
 
Join Date: Oct 2014
Posts: 3,273
Originally Posted by cmd320 View Post
Currently sitting at the MIA lounge and have been here for 2 hours. Haven’t been here in almost two years and the experience is definitely better. The expansion has dramatically changed this lounge. My one major complaint is the zoo of children running around but this could be fixed by Amex charging for access beyond 1 companion.

Outside of that it is quite warm. I don’t think the HVAC can keep up with the sun pouring in through all the windows including the expansion area. Also, I distinctly remember the staff used to come around to people seated offering menus and drinks. That doesn’t seem to happen anymore.
I think parents would pay instead of letting the kids run free in the terminal.
QtownDave is offline  
Old Aug 9, 19, 1:52 pm
  #2008  
 
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, RC/MR/SPG Plat, HHonors Gold
Posts: 6,162
Originally Posted by QtownDave View Post
I think parents would pay instead of letting the kids run free in the terminal.
Fantastic. Amex can put that money towards a dedicated ‘child zoo’ section of the lounge.
cmd320 is online now  
Old Aug 9, 19, 8:19 pm
  #2009  
FlyerTalk Evangelist
 
Join Date: Sep 2002
Location: FLL/LAX/YYZ/TPE
Programs: CO Platinum 1K, United 1K, SPG LT Platinum, National Executive Elite, Platinum TSA Hater
Posts: 33,329
Originally Posted by cmd320 View Post
Currently sitting at the MIA lounge and have been here for 2 hours. Haven’t been here in almost two years and the experience is definitely better. The expansion has dramatically changed this lounge. My one major complaint is the zoo of children running around but this could be fixed by Amex charging for access beyond 1 companion.

Outside of that it is quite warm. I don’t think the HVAC can keep up with the sun pouring in through all the windows including the expansion area. Also, I distinctly remember the staff used to come around to people seated offering menus and drinks. That doesn’t seem to happen anymore.
The out of control children issue is what I remember from this lounge the last time I was there - really, is it so difficult to tell parents to either keep their children under control or they need to leave the lounge? The staff seem terrified to confront customers exhibiting bad behavior, let they allow everyone else to suffer.
bocastephen is offline  
Old Aug 9, 19, 9:37 pm
  #2010  
 
Join Date: May 2000
Location: Houston, TX, USA
Programs: SPG Gold, AA Lifetime Platinum, UA Platinum, DL Platinum, HHonors Diamond, Hyatt Platinum
Posts: 7,290
Originally Posted by bocastephen View Post
The out of control children issue is what I remember from this lounge the last time I was there - really, is it so difficult to tell parents to either keep their children under control or they need to leave the lounge? The staff seem terrified to confront customers exhibiting bad behavior, let they allow everyone else to suffer.
I think the issue is that if the parents thought it was not acceptable to have their kids run free-range in the lounge, they would have already put a stop to it. So, to approach a parent and ask that they put their children under control is to ask the parent to have their kids stop doing something that the parent thinks is entirely appropriate, if not entitled to do so as admitted guests in the lounge.
ffsim likes this.
Steve M is offline  

Thread Tools
Search this Thread