Jan 24, 2019, 7:51 am
Last edit by: mia
Policy Changes effective March 22, 2019
Source: https://thecenturionlounge.com/info/access/
NOTE: FOR PLATINUM CARD MEMBERS ONLY
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
The Centurion Lounge is a day of departure lounge. We will not admit arriving Platinum Card Members with boarding passes for flights that have just landed. We will admit Platinum Card Members with layovers or connecting flights who produce proof of connecting flight.
We will not admit Platinum Card Members more than 3 hours before the departure time on the Platinum Card Member’s same-day, confirmed boarding pass. This does not apply to Platinum Card Members with a connecting flight.
We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age
Centurion Lounge crowding (2015-2019)
May 23, 2019, 5:17 pm
#1876
Join Date: Aug 2006
Location: Philadelphia
Programs: CO Silver, Avis First
Posts: 15
Waitlist for entry
In SEA Centurion Lounge, I was put on a waitlist to enter (15-20 min wait) as a Platinum AMEX holder. They took my phone number and stated will text me once my spot is up for the queue. Just curious, have others experienced this? Any other Centurion lounges incorporating a queue system?
May 23, 2019, 5:23 pm
#1877
Join Date: Nov 2017
Programs: AS 100K, HH Diamond, SPG/Marriott Gold
Posts: 189
In SEA Centurion Lounge, I was put on a waitlist to enter (15-20 min wait) as a Platinum AMEX holder. They took my phone number and stated will text me once my spot is up for the queue. Just curious, have others experienced this? Any other Centurion lounges incorporating a queue system?
May 24, 2019, 10:44 am
#1878
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
In SEA Centurion Lounge, I was put on a waitlist to enter (15-20 min wait) as a Platinum AMEX holder. They took my phone number and stated will text me once my spot is up for the queue. Just curious, have others experienced this? Any other Centurion lounges incorporating a queue system?
May 25, 2019, 2:48 pm
#1879
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,230
Wow. They should just hand out buzzers like at the Cheesecake Factory. 
May 27, 2019, 5:19 am
#1880
Join Date: Feb 2001
Location: London
Programs: AA EXP, SPG Plt
Posts: 2,607
Centurion lounge for Centurion cardholders?
Has anyone had recent experiences? The crowding and time limits as bad for cent card holders as platinum cardholders?
May 27, 2019, 6:49 am
#1881
Join Date: Apr 2012
Location: SFO
Programs: AS MVP Gold 75K, UA Gold, Marriott LTT, Avis President's Club
Posts: 1,539
It would be interesting to see what AMEX would do if Centurion members started complaining.
Last edited by JHake10; May 27, 2019 at 1:00 pm
May 27, 2019, 8:52 am
#1882
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
The access policies for Centurion cardholders are more liberal. The "3 hours before the departure time " rule -and- the exclusion of arriving passengers do not apply to Centurion cardholders.
May 28, 2019, 5:27 am
#1883
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Let's see what additional at-airport benefits Amex will restrict. Perhaps a crackdown against Priority Pass use to reduce Amex's costs arising from cardholders' use of such facilities? I ask this now because Amex has aimed at reducing the use of restaurant/bar use for its HKG-based Amex customers with Priority Pass from the Amex Platinum -- starting in August -- and done this so soon after changing lounge access rules for Centurion-branded facilities at airports.
May 28, 2019, 9:25 am
#1884
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
May 28, 2019, 9:49 am
#1885
Join Date: Jun 2004
Location: DCA
Posts: 888
While I don’t love doing it, pulling out the Centurion card has universally had me skipping the queue (in LAS, PHL, DFW and SEA). There isn’t always available reserved seating but there usually are seating areas ostensibly reserved. That said, I can count on a single hand the number of times that the lounge staff has actually confirmed my Centurion card status when I take the “reserved” tables.
May 28, 2019, 11:30 am
#1886
Join Date: Feb 2001
Location: London
Programs: AA EXP, SPG Plt
Posts: 2,607
While I don’t love doing it, pulling out the Centurion card has universally had me skipping the queue (in LAS, PHL, DFW and SEA). There isn’t always available reserved seating but there usually are seating areas ostensibly reserved. That said, I can count on a single hand the number of times that the lounge staff has actually confirmed my Centurion card status when I take the “reserved” tables.
May 28, 2019, 11:35 am
#1887
Join Date: Aug 2012
Posts: 6,752
While I don’t love doing it, pulling out the Centurion card has universally had me skipping the queue (in LAS, PHL, DFW and SEA). There isn’t always available reserved seating but there usually are seating areas ostensibly reserved. That said, I can count on a single hand the number of times that the lounge staff has actually confirmed my Centurion card status when I take the “reserved” tables.
Jun 20, 2019, 5:07 pm
#1888
Join Date: Oct 2016
Location: LIT
Programs: Blinged Out
Posts: 716
DFW an absolute zoo today. Way overcrowded, messy, and loud. I walked in and back out.
AMEX has to get this under control- perhaps cut access to AUs or limit access to 10x per year unless spend exceeds a certain threshold.
I sent in a poor survey and contacted AMEX. Ended up going to the D AAdmirals Club- way nicer and less crowded.
AMEX has to get this under control- perhaps cut access to AUs or limit access to 10x per year unless spend exceeds a certain threshold.
I sent in a poor survey and contacted AMEX. Ended up going to the D AAdmirals Club- way nicer and less crowded.
Jun 20, 2019, 6:08 pm
#1889
Join Date: Feb 2018
Programs: Hyatt Lifetime Globalist
Posts: 644
Also agreed the Admirals Club/Flagship Lounge is AWESOME. Thankfully we have choices!
Jun 20, 2019, 9:05 pm
#1890
Join Date: May 2010
Programs: AA Pro;Ritz Carlton Ambassador;Hilton Silver: SPG Gold
Posts: 111
I guess the 3 hour limit and no longer admitting arriving passengers isn't working ( I didn't think it would). Perhaps increase the AF?