Jan 16, 2015, 2:56 pm
Last edit by: mia
This thread is a continuation of a discussion which started HERE
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
- Noon check-In, when available
- Room Upgrade upon arrival, when available*
- Daily breakfast for two people
- Guaranteed 4pm late checkout. Additional special benefit unique to each property, such as a $100 food and beverage credit or a massage for two people**
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
ARIA Sky Suites
Upgrades: typically to a better view
Breakfast: room service, buffet or cafe, $30 per person, per day
$100 Spa: covers spa treatments (no longer includes salon)
$5.60 resort wifi fee taken off per day
Bellagio
Upgrades: one level typical; sometimes Junior Suite (really just a corner room with a little more space)
Breakfast: 2 X $30 credits per day; Cafe Bellagio, The Buffet, Palio, Cafe Gelato or Pool Cafe
$100 Property Credit - Dining: The Buffet, Cafe Bellagio, FIX, Harvest, LAGO, Lily Bar, Jasmine, Michael Mina or Petossian Bar. Spa or Salon services - no merchandise.
Four Seasons
Upgrades: typically one level
Breakfast: room service or Verandah - $60 a day
$100 Spa: Expensive services doesn't get you far.
Mandarin Oriental
Upgrades: occasional
Breakfast: room service or MOzen, enough to cover std breakfast ($30 per person) but they will charge for excess
$100 Spa: can be used treatments but also just about covers two day passes to the very cool spa
Wifi: $5.00 plus tax of the resort fee is refunded
Palazzo
Upgrades: Strip View
Breakfast: $65 total/day at Grand Lux Cafe (any time) or Room Service
$100 Spa: Not valid for express service, specials, or spa passes (changing to $100 Property credit for all booking starting 2020)
Skylofts at MGM Grand
Upgrades: rare
Breakfast: in room or at The Mansion; no apparent cap
$100 Spa:
Wynn - April 2016
Upgrades: Usually to higher floor if you book resort room and to the next room category in the tower if available if you booked a Tower Suite.
Breakfast: $60 ($30 per person) at any restaurant that serves breakfast including the buffet. Also covers in-room breakfast.
Note:Resort fees are no longer waived for Tower Suites customersWynn
The Buffet - 8-11
Tableau - 7-11:30
Terrace Point Cafe - 6-11
In Room - 5-11
Encore
Lobby Bar and Cafe - 6-11
Jardin - 7-11:30
In Room - 5-11
$100 Spa: Can be used at Wynn or Encore Spa, or either resort's Salon.
$18.99/device/day internet charge removed from bill
If selecting the basic internet charge (May 2017), $5/day is deducted from the resort fee.
Delano - Aug 2019
FHR amenity is $100 spa credit, excludes salon services (e.g. haircut), merchandise, and products.
Spa adds a 20% service fee on all services.
Daily $60 ($30 x 2 people) credits only for Della's (open 6am-2pm)
Room service specifically excluded.
Resort Fee: $41.95 plus tax, minus a $5 wifi credit (about $40 total)
FHR Experience Las Vegas Hotels only (2015 - 2019)
Oct 30, 2018, 5:40 pm
#1111
Join Date: May 2018
Programs: American, Delta, JetBlue & Southwest
Posts: 12
Just a quick data point; Just got back from an FHR stay at the Delano and was able to take advantage of early check-in, upgrade offered to high room from basic room type. Was told we weren't able to use breakfast credit on check-in day, only the second day and check-out day. Did some gentle pushback, but didn't get anywhere with the front desk person, so I dropped it. It worked fine when we did use it at Della's, and I was glad it was there! Food was delicious, but wildly overpriced. Two entrees and a single cocktail pushed us over $60 after tip.
$100 credit worked fine (Used it at Rivea. Short version, go for the drinks and the view, but the meal was just ok), and was able to take advantage of late check-out on our last day with no issues.
$100 credit worked fine (Used it at Rivea. Short version, go for the drinks and the view, but the meal was just ok), and was able to take advantage of late check-out on our last day with no issues.
At checkout ALL the F& B was wiped out except for the tips (of course) including my check-in day breakfast at Della's. Was a little concerned as I almost checked out on the TV but didn't when I didn't see any of the credits applied. All good in the end. This is a great benefit and sorry to see it go away and only being able to take advantage of it once.
BTW, Mlife was offering a super-special $55/day rate at Delano with no credits of course. Almost decided to cancel the FHR reservation but with the credits figured I was about even or maybe a little ahead. Would have definitely used it instead or in conjunction if staying more days.
Nov 7, 2018, 12:02 pm
#1112
Join Date: Sep 2010
Posts: 2
Does the Bellagio issue a $30 voucher for breakfast that you can use later in the day - for example an evening bite at Snacks? I think that used to be the case, but have not been there recently. TIA
Nov 7, 2018, 12:14 pm
#1113
Join Date: Oct 2018
Posts: 6
Hi. No, it was not a voucher. They just put the max $60 credit ($30x 2 people) on your account per each night booked. We stayed 3 nights, so they put $180 credit. You had to charge the breakfast to your room and they applied the $180 credit upon checkout. I don't think they track time of day that you actually use the credit, so if the Snacks cafe is on the list, and you grab a snack later in the day, it should be absorbed by the credit (assuming you did not use the full $60 earlier in the day.)
Nov 7, 2018, 12:45 pm
#1114
Join Date: May 2009
Location: Boston, MA
Programs: AA Million Miler, Mosaic, Delta Platinum
Posts: 1,560
Stayed at the Delano for one night recently. Got in after 1:00 a.m. so didn't really care about the absence of an upgrade. Breakfast was not automatically removed and it took a surprisingly long amount of time to get it cleared. Late checkout offered and used. Lunch/brunch at Fleur - very good use of $100 credit; goes a long way with meals at the bar at lunch.
Nov 7, 2018, 8:33 pm
#1115
Join Date: Sep 2010
Posts: 2
Hi. No, it was not a voucher. They just put the max $60 credit ($30x 2 people) on your account per each night booked. We stayed 3 nights, so they put $180 credit. You had to charge the breakfast to your room and they applied the $180 credit upon checkout. I don't think they track time of day that you actually use the credit, so if the Snacks cafe is on the list, and you grab a snack later in the day, it should be absorbed by the credit (assuming you did not use the full $60 earlier in the day.)
Nov 22, 2018, 9:08 am
#1116
Join Date: Feb 2015
Location: JFK
Posts: 192
Encore:
Upgraded to strip view room, $100 spa credit, breakfast credit applied automatically (we ate breakfast at the buffet, jardin, and in-room dining), were given early check-in and 4pm check out. Looking to go back next month but will book through a different since FHR (online booking) is currently a mess.
Upgraded to strip view room, $100 spa credit, breakfast credit applied automatically (we ate breakfast at the buffet, jardin, and in-room dining), were given early check-in and 4pm check out. Looking to go back next month but will book through a different since FHR (online booking) is currently a mess.
Nov 25, 2018, 4:54 am
#1117
Join Date: Apr 2014
Posts: 1,773
I have a question regarding the $100 F&B credit at Vegas resorts:
Does the $100 F&B credit cover any gratuity/tips? I stayed at Delano (FHR), and Cosmopolitan (Virtuoso), but I was surprised at checkout that agent told me the F&B credit can not be applied on the gratuity portion of the charge. I mean, I've stayed at many other FHR/Virtuoso participating hotels/resorts, and I was able to apply the F&B credit on the entire charges (price+tax+gratuity). Is this just how it goes in Las Vegas, or is there any justification for complain to FHR/Virtuoso over this?
Does the $100 F&B credit cover any gratuity/tips? I stayed at Delano (FHR), and Cosmopolitan (Virtuoso), but I was surprised at checkout that agent told me the F&B credit can not be applied on the gratuity portion of the charge. I mean, I've stayed at many other FHR/Virtuoso participating hotels/resorts, and I was able to apply the F&B credit on the entire charges (price+tax+gratuity). Is this just how it goes in Las Vegas, or is there any justification for complain to FHR/Virtuoso over this?
Nov 25, 2018, 9:06 am
#1118
Join Date: Feb 2015
Location: JFK
Posts: 192
I have a question regarding the $100 F&B credit at Vegas resorts:
Does the $100 F&B credit cover any gratuity/tips? I stayed at Delano (FHR), and Cosmopolitan (Virtuoso), but I was surprised at checkout that agent told me the F&B credit can not be applied on the gratuity portion of the charge. I mean, I've stayed at many other FHR/Virtuoso participating hotels/resorts, and I was able to apply the F&B credit on the entire charges (price+tax+gratuity). Is this just how it goes in Las Vegas, or is there any justification for complain to FHR/Virtuoso over this?
Does the $100 F&B credit cover any gratuity/tips? I stayed at Delano (FHR), and Cosmopolitan (Virtuoso), but I was surprised at checkout that agent told me the F&B credit can not be applied on the gratuity portion of the charge. I mean, I've stayed at many other FHR/Virtuoso participating hotels/resorts, and I was able to apply the F&B credit on the entire charges (price+tax+gratuity). Is this just how it goes in Las Vegas, or is there any justification for complain to FHR/Virtuoso over this?
Nov 25, 2018, 11:00 am
#1119
Join Date: Sep 2008
Location: Midwest USA
Programs: BA SIL, WN A, UA SIL, Marriott TIT (LT), Hilton DIA
Posts: 1,969
If you book a tower room at Encore with FHR, do you get both sets of breakfast credits? (will have 3 in the room and tower rooms include breakfast for 2)
Nov 25, 2018, 5:16 pm
#1120
Join Date: Sep 2017
Programs: Hilton Honors
Posts: 76
Day 1 Bellagio
Room: Booked resort king (lowest type).
Checkin: Checked in around 1:30pm.
Upgrade: Offered upgrade to either 1) fountain view room or 2) junior suite without me even asking.
Checkout: Used 4pm checkout.
Credits: Used 100 at the buffet, and the 60 at harvest. All credits applied correctly.
All in all a wonderful stay.
Day 2 Delano
Room: Book strip view king suite.
Checkin: Checked in around 3:30pm.
Upgrade: Asked for an upgrade and got a corner scenic suite.
Checkout: Used 4pm checkout
Credits: Used 100 at Aureole, but there was a miscommunication (very frustrating) and disputing the amount with Amex at the moment. Used 60 at the breakfast place. Took the staff a long long time to get the credits applied correctly.
Just an Ok stay. Definitely not as good as Bellagio.
Room: Booked resort king (lowest type).
Checkin: Checked in around 1:30pm.
Upgrade: Offered upgrade to either 1) fountain view room or 2) junior suite without me even asking.
Checkout: Used 4pm checkout.
Credits: Used 100 at the buffet, and the 60 at harvest. All credits applied correctly.
All in all a wonderful stay.
Day 2 Delano
Room: Book strip view king suite.
Checkin: Checked in around 3:30pm.
Upgrade: Asked for an upgrade and got a corner scenic suite.
Checkout: Used 4pm checkout
Credits: Used 100 at Aureole, but there was a miscommunication (very frustrating) and disputing the amount with Amex at the moment. Used 60 at the breakfast place. Took the staff a long long time to get the credits applied correctly.
Just an Ok stay. Definitely not as good as Bellagio.
Nov 26, 2018, 8:57 am
#1121
Join Date: Dec 2017
Location: YCD
Programs: AC 75K, HIlton Honors Gold, Marriott Gold Elite, Radisson Rewards Gold
Posts: 511
Nov 30, 2018, 4:08 pm
#1122
Join Date: Jun 2013
Location: Orange County, CA
Posts: 115
Something interesting I just noticed. I booked a one night stay at the Delano for December 26 and the Amex FHR benefit shows a $100 food/beverage credit. I have another one night stay at the Delano for January 1 and the benefit shows a $100 spa credit (no more food/beverage). A couple dummy bookings and it seems like the food/beverage credit is being replaced with spa credit as of January 1, 2019. Just FYI. Thanks.
Nov 30, 2018, 7:33 pm
#1123
Join Date: Jul 2014
Posts: 54
I was trying to book a FHR reservation for the Encore in January, but it keeps saying I need to call in. Is this a new thing for the Wynn/Encore now? I see Palazzo, Aria, Bellagio and some others but not the Wynn or Encore. Waldorf and Cosmopolitan are also call in only as well.
Any ideas why?
Any ideas why?
Nov 30, 2018, 7:42 pm
#1124
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Dec 3, 2018, 11:47 am
#1125
Join Date: Apr 2013
Posts: 462
Looking at Bellagio for two nights. So two breakfast credits for two - $60 + $60. Does it track per day or can I use both credits in one day? (have an early morning flight on day of checkout so will just be jumping in taxi very early in the morning).