Jan 16, 2015, 2:56 pm
Last edit by: mia
This thread is a continuation of a discussion which started HERE
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
- Noon check-In, when available
- Room Upgrade upon arrival, when available*
- Daily breakfast for two people
- Guaranteed 4pm late checkout. Additional special benefit unique to each property, such as a $100 food and beverage credit or a massage for two people**
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
ARIA Sky Suites
Upgrades: typically to a better view
Breakfast: room service, buffet or cafe, $30 per person, per day
$100 Spa: covers spa treatments (no longer includes salon)
$5.60 resort wifi fee taken off per day
Bellagio
Upgrades: one level typical; sometimes Junior Suite (really just a corner room with a little more space)
Breakfast: 2 X $30 credits per day; Cafe Bellagio, The Buffet, Palio, Cafe Gelato or Pool Cafe
$100 Property Credit - Dining: The Buffet, Cafe Bellagio, FIX, Harvest, LAGO, Lily Bar, Jasmine, Michael Mina or Petossian Bar. Spa or Salon services - no merchandise.
Four Seasons
Upgrades: typically one level
Breakfast: room service or Verandah - $60 a day
$100 Spa: Expensive services doesn't get you far.
Mandarin Oriental
Upgrades: occasional
Breakfast: room service or MOzen, enough to cover std breakfast ($30 per person) but they will charge for excess
$100 Spa: can be used treatments but also just about covers two day passes to the very cool spa
Wifi: $5.00 plus tax of the resort fee is refunded
Palazzo
Upgrades: Strip View
Breakfast: $65 total/day at Grand Lux Cafe (any time) or Room Service
$100 Spa: Not valid for express service, specials, or spa passes (changing to $100 Property credit for all booking starting 2020)
Skylofts at MGM Grand
Upgrades: rare
Breakfast: in room or at The Mansion; no apparent cap
$100 Spa:
Wynn - April 2016
Upgrades: Usually to higher floor if you book resort room and to the next room category in the tower if available if you booked a Tower Suite.
Breakfast: $60 ($30 per person) at any restaurant that serves breakfast including the buffet. Also covers in-room breakfast.
Note:Resort fees are no longer waived for Tower Suites customersWynn
The Buffet - 8-11
Tableau - 7-11:30
Terrace Point Cafe - 6-11
In Room - 5-11
Encore
Lobby Bar and Cafe - 6-11
Jardin - 7-11:30
In Room - 5-11
$100 Spa: Can be used at Wynn or Encore Spa, or either resort's Salon.
$18.99/device/day internet charge removed from bill
If selecting the basic internet charge (May 2017), $5/day is deducted from the resort fee.
Delano - Aug 2019
FHR amenity is $100 spa credit, excludes salon services (e.g. haircut), merchandise, and products.
Spa adds a 20% service fee on all services.
Daily $60 ($30 x 2 people) credits only for Della's (open 6am-2pm)
Room service specifically excluded.
Resort Fee: $41.95 plus tax, minus a $5 wifi credit (about $40 total)
FHR Experience Las Vegas Hotels only (2015 - 2019)
Mar 31, 2017, 3:11 am
#676
Join Date: Jun 2009
Location: Arizona
Programs: IHG Platinum, Hyatt Platinum, SPG Gold, Club Carlson Gold, AA, WN, UA, US, WN, BA.
Posts: 87
Palazzo Breakast
Stayed last week at the Palazzo. The $65 credit initially was said to be for in room dining only. Perhaps that's new?
I asked about the Grand Lux for breakfast and the agent checked with their supervisor. This was approved for my stay. However, breakfast at Grand Lux may now be more YMMV.
The stay also counted as an IHG qualifying stay and standard points along with promotion points were posted.
I asked about the Grand Lux for breakfast and the agent checked with their supervisor. This was approved for my stay. However, breakfast at Grand Lux may now be more YMMV.
The stay also counted as an IHG qualifying stay and standard points along with promotion points were posted.
Mar 31, 2017, 7:17 am
#677
Original Poster
Join Date: Jul 2014
Location: USA
Programs: AmEx Plat, Chase Sapphire Reserve
Posts: 21
Another stay at the Mandarin this past weekend- 3/23 - 3/27. Got a pre-arrival e-mail requesting flight info and was told check-in was at 3. Mentioned FHR in my reply, and in the follow-up that was not acknowledged, but the 3 pm check-in was restated. Decided to wait and see how that played when I got there. Arrived at the hotel at 1:30, and was checked in and upgraded one room level to a Strip View. They still give you a sheet with the FHR amenities listed. Breakfast credit was $51, which we used at both MOzen and in-room, although in-room was not automatically taken off and I had to mention this at check-out, which I did at the desk instead of on the TV because the TV check-out (again) didn't work. Offered 4 pm check-out, but didn't need it. Their standard check-out is noon.
Probably still the best hotel on the Strip. They got rid of the live music on the weekends at their bar though, which was unfortunate.
Probably still the best hotel on the Strip. They got rid of the live music on the weekends at their bar though, which was unfortunate.
Mar 31, 2017, 7:41 am
#678
Join Date: Mar 2003
Location: Sussex by the Sea
Programs: BA Silver, for now at least...
Posts: 580
FHR had some great 4 for 3 night offers in LAS last summer - this led to a couple of great value stays for us. These offers appear to be non-existent at the moment. Is there a pattern or timing to these things that anyone is aware of?
Thanks
Thanks
Mar 31, 2017, 8:28 am
#679
Join Date: May 2009
Location: Boston, MA
Programs: AA Million Miler, Mosaic, Delta Platinum
Posts: 1,561
Another stay at the Mandarin this past weekend- 3/23 - 3/27. Got a pre-arrival e-mail requesting flight info and was told check-in was at 3. Mentioned FHR in my reply, and in the follow-up that was not acknowledged, but the 3 pm check-in was restated. Decided to wait and see how that played when I got there. Arrived at the hotel at 1:30, and was checked in and upgraded one room level to a Strip View. They still give you a sheet with the FHR amenities listed. Breakfast credit was $51, which we used at both MOzen and in-room, although in-room was not automatically taken off and I had to mention this at check-out, which I did at the desk instead of on the TV because the TV check-out (again) didn't work. Offered 4 pm check-out, but didn't need it. Their standard check-out is noon.
Probably still the best hotel on the Strip. They got rid of the live music on the weekends at their bar though, which was unfortunate.
Probably still the best hotel on the Strip. They got rid of the live music on the weekends at their bar though, which was unfortunate.
Mar 31, 2017, 1:31 pm
#680
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,231
Stayed last week at the Palazzo. The $65 credit initially was said to be for in room dining only. Perhaps that's new?
I asked about the Grand Lux for breakfast and the agent checked with their supervisor. This was approved for my stay. However, breakfast at Grand Lux may now be more YMMV.
I asked about the Grand Lux for breakfast and the agent checked with their supervisor. This was approved for my stay. However, breakfast at Grand Lux may now be more YMMV.
And can $65 get a decent breakfast for room service? Do they tack on non-reimbursable delivery fees for that?
Have an upcoming stay with a group, about 7 rooms booked via FHR (multiple cardholders) so would be good to advise the others who are decidedly non-FTers.
Apr 3, 2017, 1:07 pm
#681
Join Date: Mar 2017
Programs: Aeroplan, Amex, HHonors
Posts: 2
Just finished the 2nd part of my stay at Encore through FHR. Booked a tower suite and was upgraded to a parlour suite no problem. Received the $80 breakfast credit daily for me and my wife with no issues and she used the $100 spa credit (which doesn't go far by the way). The Tower Suites are really something. This was my 3rd stay at Encore but first in the Tower Suites. First off, the separate check-in/out is really something. The line can be absurdly long especially on Fridays and Sundays. So not having to deal with that after a long flight is awesome. Additionally, the Tower Suites come with 4 free clothes pressings per day which is great for business travel. There's also a beautiful lobby and a reception area with free coffee and tea plus some pastries. Plus the level of service in the Tower is just perfection.
My only complaint with the Tower Suites is that they used to waive the resort fee for Tower Suites guests but now you have to pay. So it does drop the value a bit. But, for the little things it adds, its still pretty amazing.
My only complaint with the Tower Suites is that they used to waive the resort fee for Tower Suites guests but now you have to pay. So it does drop the value a bit. But, for the little things it adds, its still pretty amazing.
Apr 3, 2017, 4:21 pm
#682
Join Date: Aug 2015
Programs: Hyatt Globalist, JB Mosaic, SW AList + CP
Posts: 383
Interesting - was there a time restriction noted for the breakfast, either at Grand Lux or in-room?
And can $65 get a decent breakfast for room service? Do they tack on non-reimbursable delivery fees for that?
Have an upcoming stay with a group, about 7 rooms booked via FHR (multiple cardholders) so would be good to advise the others who are decidedly non-FTers.
And can $65 get a decent breakfast for room service? Do they tack on non-reimbursable delivery fees for that?
Have an upcoming stay with a group, about 7 rooms booked via FHR (multiple cardholders) so would be good to advise the others who are decidedly non-FTers.
and yes, room delivery fee is tacked on.
Apr 3, 2017, 4:58 pm
#683
Join Date: May 2015
Location: Toronto
Programs: Aeroplan, Airmiles, RBC Rewards, British Airways Avios, American Airlines Aadvantage
Posts: 47
Just finished the 2nd part of my stay at Encore through FHR. Booked a tower suite and was upgraded to a parlour suite no problem. Received the $80 breakfast credit daily for me and my wife with no issues and she used the $100 spa credit (which doesn't go far by the way). The Tower Suites are really something. This was my 3rd stay at Encore but first in the Tower Suites. First off, the separate check-in/out is really something. The line can be absurdly long especially on Fridays and Sundays. So not having to deal with that after a long flight is awesome. Additionally, the Tower Suites come with 4 free clothes pressings per day which is great for business travel. There's also a beautiful lobby and a reception area with free coffee and tea plus some pastries. Plus the level of service in the Tower is just perfection.
My only complaint with the Tower Suites is that they used to waive the resort fee for Tower Suites guests but now you have to pay. So it does drop the value a bit. But, for the little things it adds, its still pretty amazing.
My only complaint with the Tower Suites is that they used to waive the resort fee for Tower Suites guests but now you have to pay. So it does drop the value a bit. But, for the little things it adds, its still pretty amazing.
Apr 3, 2017, 7:47 pm
#685
Join Date: Aug 2015
Programs: Hyatt Globalist, JB Mosaic, SW AList + CP
Posts: 383
Apr 4, 2017, 3:33 pm
#688
Join Date: Aug 2015
Programs: Hyatt Globalist, JB Mosaic, SW AList + CP
Posts: 383
Palazzo CONCIERGE suites, and Breakfast credit
anyone stay at the concierge suites thru FHR?
cause it includes the concierge lounge.. so do you get that on top of the breakfast credit?
that might be overkill
cause it includes the concierge lounge.. so do you get that on top of the breakfast credit?
that might be overkill
Apr 4, 2017, 3:49 pm
#689
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
I have another Palazzo or Venetian FHR question. I gave them my IHG RA number, and they say it is in the system, but it does not show up in my IHG reservation list. Has anyone done this before? Any issues?
Apr 4, 2017, 6:54 pm
#690
Join Date: Mar 2016
Posts: 6
Went on my yearly March Madness kickoff trip to Vegas. Some may recall when I posted about my negative Bellagio 4pm checkout experience last year around this time. To make a long story short they tried to deny me it in order to flip rooms during March Madness. It involved me reading the definition of the word "guaranteed" to the manager on duty and her disagreeing with it..AMEX and a more experienced level headed manager came through in the end.
This time we decided to stay at the Palazzo. The check in process was quick and easy. We skipped the line by using the VIP guest check in. We used the Vegas sandwich even though upgrades are supposed to be a given. This had the lady who helped us upfront go above and beyond in trying to land us an upgrade. She even tried to put us in The Venetian but a manager put a squash on that because FHR upgrades aren't Venetian eligible.
She offered us a smaller suite with a better view but we declined. She threw in 2 free cots (might be the most amazing cots I've ever seen in my life lol) instead which saved us some money.
Overall the checkout process was easy. 4pm. All credits were applied without asking. The food ordered was throughout the day and was not limited to breakfast. We didn't make use of the credit on the last day so that money was used to cover the previous days where we went over the $65 ( i think that's what it was) mark. Didn't have a chance to hit the Spa (good intentions in Vegas usually fall victim to extreme hangovers). So that credit was wasted.
Next year we will be back at the Bellagio due to a host of reasons. Location, the VIP lounge, the service there being superior (even with the 4pm checkout debacle) and the suites are just nicer. Nothing against the Palazzo of course.
This time we decided to stay at the Palazzo. The check in process was quick and easy. We skipped the line by using the VIP guest check in. We used the Vegas sandwich even though upgrades are supposed to be a given. This had the lady who helped us upfront go above and beyond in trying to land us an upgrade. She even tried to put us in The Venetian but a manager put a squash on that because FHR upgrades aren't Venetian eligible.
She offered us a smaller suite with a better view but we declined. She threw in 2 free cots (might be the most amazing cots I've ever seen in my life lol) instead which saved us some money.
Overall the checkout process was easy. 4pm. All credits were applied without asking. The food ordered was throughout the day and was not limited to breakfast. We didn't make use of the credit on the last day so that money was used to cover the previous days where we went over the $65 ( i think that's what it was) mark. Didn't have a chance to hit the Spa (good intentions in Vegas usually fall victim to extreme hangovers). So that credit was wasted.
Next year we will be back at the Bellagio due to a host of reasons. Location, the VIP lounge, the service there being superior (even with the 4pm checkout debacle) and the suites are just nicer. Nothing against the Palazzo of course.