FHR Experience Las Vegas Hotels only (2015 - 2019)

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Old Feb 21, 20, 2:52 am   -   Wikipost
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Last edit by: mia
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This thread is a continuation of a discussion which started HERE
Current (2020) thread is HERE

FHR properties in other cities are discussed HERE

FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.

Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
  • Noon check-In, when available
    • Room Upgrade upon arrival, when available*
      • Daily breakfast for two people
        • Guaranteed 4pm late checkout. Additional special benefit unique to each property, such as a $100 food and beverage credit or a massage for two people**

USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.

ARIA Sky Suites
Upgrades: typically to a better view
Breakfast: room service, buffet or cafe, $30 per person, per day
$100 Spa: covers spa treatments (no longer includes salon)
$5.60 resort wifi fee taken off per day

Bellagio
Upgrades: one level typical; sometimes Junior Suite (really just a corner room with a little more space)
Breakfast: 2 X $30 credits per day; Cafe Bellagio, The Buffet, Palio, Cafe Gelato or Pool Cafe
$100 Property Credit - Dining: The Buffet, Cafe Bellagio, FIX, Harvest, LAGO, Lily Bar, Jasmine, Michael Mina or Petossian Bar. Spa or Salon services - no merchandise.

Four Seasons
Upgrades: typically one level
Breakfast: room service or Verandah - $60 a day
$100 Spa: Expensive services doesn't get you far.

Mandarin Oriental
Upgrades: occasional
Breakfast: room service or MOzen, enough to cover std breakfast ($30 per person) but they will charge for excess
$100 Spa: can be used treatments but also just about covers two day passes to the very cool spa
Wifi: $5.00 plus tax of the resort fee is refunded

Palazzo
Upgrades: Strip View
Breakfast: $65 total/day at Grand Lux Cafe (any time) or Room Service
$100 Spa: Not valid for express service, specials, or spa passes (changing to $100 Property credit for all booking starting 2020)

Skylofts at MGM Grand
Upgrades: rare
Breakfast: in room or at The Mansion; no apparent cap
$100 Spa:


Wynn - April 2016
Upgrades: Usually to higher floor if you book resort room and to the next room category in the tower if available if you booked a Tower Suite.
Breakfast: $60 ($30 per person) at any restaurant that serves breakfast including the buffet. Also covers in-room breakfast.
Note:Resort fees are no longer waived for Tower Suites customersWynn
The Buffet - 8-11
Tableau - 7-11:30
Terrace Point Cafe - 6-11
In Room - 5-11

Encore
Lobby Bar and Cafe - 6-11
Jardin - 7-11:30
In Room - 5-11
$100 Spa: Can be used at Wynn or Encore Spa, or either resort's Salon.
$18.99/device/day internet charge removed from bill
If selecting the basic internet charge (May 2017), $5/day is deducted from the resort fee.

Delano - Aug 2019
FHR amenity is $100 spa credit, excludes salon services (e.g. haircut), merchandise, and products.
Spa adds a 20% service fee on all services.
Daily $60 ($30 x 2 people) credits only for Della's (open 6am-2pm)
Room service specifically excluded.
Resort Fee: $41.95 plus tax, minus a $5 wifi credit (about $40 total)

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Old Jan 26, 15, 9:15 am
  #31  
 
Join Date: Dec 2014
Posts: 7
Thanks for all the info, everyone. Especially about the use of the breakfast credits (didn't realize they were vouchers, not credits on the hotel bill) and the back-to-back hotel nights. Interesting that AMEX doesn't view spouses (each with their own Platinum cards - but, I assume on the same account) alternating nights as any sort of violation of their terms. I agree that checking-out and checking-back-in is probably the safest route, but especially if you luck-out into a really nice room the first night, it might be interesting to talk to the hotel about staying in the same room. Of course, you wouldn't want to lose the $100 F&B credits (and make sure you can get the $60 breakfast vouchers - which might be the biggest sticking point?), but it would save them from having to turnover a room (although probably not a big selling point to such a huge hotel).
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Old Jan 26, 15, 11:48 am
  #32  
Formerly known as cedricgerald
 
Join Date: Mar 2010
Posts: 2,467
back to back stay : so you check out and check in at the same time ? or you make the line again ? .
Vegas FHR hotels are very large so you may see a different person but in a smaller hotel, I'll feel a little embarrassed
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Old Jan 26, 15, 8:06 pm
  #33  
 
Join Date: Jan 2014
Location: SAN
Posts: 20
Originally Posted by cedricgerald View Post
back to back stay : so you check out and check in at the same time ? or you make the line again ? .
Vegas FHR hotels are very large so you may see a different person but in a smaller hotel, I'll feel a little embarrassed
Some hotels have it in their T&C that you can't book back to back stays and get repeat benefits (e.g. $100 spa credit twice for back to back stays under the same person)... I've never tested it myself. However, if you have a travel partner (e.g. spouse) who can get the FHR rate with a Plat or Centurion card (companion cards included), then you can just each book stays 2 nights apart and have an overlap period from 12-4pm everyday to move your stuff... You check in on day 1, spouse checks in on day 2, you check in on day 3, spouse on day 4, etc etc...

Should be easy if you're going for the benefits, but might be disruptive if you have plans in the middle of the day and you're now concerned with checking out and into rooms...

Last edited by trinifawk; Jan 26, 15 at 8:07 pm Reason: adding more info.
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Old Jan 29, 15, 1:42 pm
  #34  
 
Join Date: Jan 2010
Location: Los Angeles
Programs: AA Plat Pro 1.4M, SPG Lifetime Plat, Hyatt Globalist
Posts: 210
Cool

Originally Posted by Jimgotkp View Post
I had the $30 per person per day for breakfast as well back in October.

Odd about the limo and Chairman's Lounge access. I've been talking to a Guest Relations employee at the Bellagio and asked her about that and she confirmed that Bellagio Suites and above (min. daily rate of $400+) booked through FHR would get those benefits.
hmmm...interesting. Maybe the key is booking through FHR? My host made the rez for me this last time.

But last year on Bellagio.com, it did note that ALL suites got the Chairman's/limo xfer. This year, if you look at each room type, only Penthouse (and better) note that it is included. I also called the hotel and got the same answer, she put me on hold as she had to ask someone in Casino relations. I will be in a Bellagio Premiere Fountain View Suite (which is actually a higher room rate than just the plain Penthouse suite) in a few weeks and will ask again (and again and again.....)

Make sure to make your reservations with the person who told you it is included and make sure it is noted....lucky you!
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Old Jan 29, 15, 7:47 pm
  #35  
 
Join Date: Dec 2001
Location: Salt Lake City
Programs: DL PM, UA 1K, AA Plat, Hilton DM, Hyatt Glob, Marriott Titnmn, IHG Spire, Hertz PC, National EE
Posts: 1,491
Originally Posted by jandersinc View Post
1. As far as back to back bookings. My husband and I always do this. I book the first night, he books 2nd night, I book third and so on. Downside is switching rooms each night, but with the 4 pm checkout and noon check in. Never really a problem. I'm guessing if you try to combine the reservation it might be problematic. The check in agent mentioned I was coming back 2 nights later. I smiled. He knew what we were doing, but didn't care one bit. I actually asked Amex a few years ago if alternating nights with a supp holder was allowed and they said yes it was. However, like anything else if you flaunt it to the hotel you might get spanked (not literally).
Wait... you're booking with the supplementary cardholder? I thought FHR was only for the primary cardholder?
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Old Jan 29, 15, 7:55 pm
  #36  
 
Join Date: Oct 2009
Location: PHX
Programs: Airline Free Agent, Bonvoy Titanium
Posts: 3,653
Originally Posted by bworrell View Post
Wait... you're booking with the supplementary cardholder? I thought FHR was only for the primary cardholder?
Supplementary cardholders can book FHR as well. I've been booking a lot of FHR ressies compared to the primary cardholder...
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Old Jan 29, 15, 8:26 pm
  #37  
 
Join Date: Dec 2001
Location: Salt Lake City
Programs: DL PM, UA 1K, AA Plat, Hilton DM, Hyatt Glob, Marriott Titnmn, IHG Spire, Hertz PC, National EE
Posts: 1,491
Originally Posted by Jimgotkp View Post
Supplementary cardholders can book FHR as well. I've been booking a lot of FHR ressies compared to the primary cardholder...
Back-to-back bookings here I come!
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Old Feb 1, 15, 7:40 pm
  #38  
 
Join Date: Jan 2014
Location: SAN
Posts: 20
Anyone experience the SLS Lux under FHR? We're taking a Vegas trip in March and may stay there for a night just to check it out.
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Old Feb 8, 15, 2:53 pm
  #39  
 
Join Date: May 2005
Location: TUS
Programs: AA Ex Plat, Hyatt Globalist, Hilton Diamond, IHG Platinum, Marriott Gold
Posts: 316
SLS Las Vegas

I haven't stayed here yet but I did email the concierge asking for more information about the FHR benefits.

Below is the response; if someone with editing privileges wants to add it to the Wiki that would be great, thanks.

(Note that I did specifically ask if in-room dining was an option for the breakfast benefit and the answer appears to be no.)

"I am one of the Concierge here on the property and would be more than happy to assist you with this information. The FHR program offers $76 only at The Northside Café for 2 people during Breakfast which is from 6AM-Noon. The $100 Food & Beverage credit can be used at any of our dining options on the property."
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Old Feb 8, 15, 6:41 pm
  #40  
 
Join Date: Dec 2001
Location: Coconut Creek, FL
Programs: AA Lifetime Platinum-2 MM Starwood Plat,Delta DM
Posts: 947
Originally Posted by dpb132 View Post
I haven't stayed here yet but I did email the concierge asking for more information about the FHR benefits.

Below is the response; if someone with editing privileges wants to add it to the Wiki that would be great, thanks.

(Note that I did specifically ask if in-room dining was an option for the breakfast benefit and the answer appears to be no.)

"I am one of the Concierge here on the property and would be more than happy to assist you with this information. The FHR program offers $76 only at The Northside Café for 2 people during Breakfast which is from 6AM-Noon. The $100 Food & Beverage credit can be used at any of our dining options on the property."
Thanks for the info on this one. I have an upcoming trade show. The location is good for that. The AMEX rate isnt bad. I know the hotel is so-so but I may give it a try because the price is right.
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Old Feb 10, 15, 12:20 am
  #41  
 
Join Date: Oct 2009
Location: PHX
Programs: Airline Free Agent, Bonvoy Titanium
Posts: 3,653
Had two reservations this past weekend at the Bellagio:
1. The breakfast credit and F&B credit is the same as stated before.
2. The first reservation had us upgraded to a Partial Fountain View Room at the Spa Tower, which is located near the tram/Vdara. The second reservation had us upgraded to a Fountain View Room at the main tower. The upgrade for the second reservation was because we had a suite in the main tower and asked if there was a room in the main tower.
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Old Feb 13, 15, 11:27 pm
  #42  
 
Join Date: Dec 2001
Location: Coconut Creek, FL
Programs: AA Lifetime Platinum-2 MM Starwood Plat,Delta DM
Posts: 947
Originally Posted by dpb132 View Post
I haven't stayed here yet but I did email the concierge asking for more information about the FHR benefits.

Below is the response; if someone with editing privileges wants to add it to the Wiki that would be great, thanks.

(Note that I did specifically ask if in-room dining was an option for the breakfast benefit and the answer appears to be no.)

"I am one of the Concierge here on the property and would be more than happy to assist you with this information. The FHR program offers $76 only at The Northside Café for 2 people during Breakfast which is from 6AM-Noon. The $100 Food & Beverage credit can be used at any of our dining options on the property."

I just checked into the SLS tonight 2/13. I booked my room throught the AMEX website directly using my Plat card for the benefits. Front desk cleark said I booked through Orbitz. I said that wasnt true and pulled up the AMEX confirm. He got a front desk manager who told me tough ***t. She said no FHR benefits for me and she has a Plat card herself. I got aggressive and she insisted that even though I booked though FHR I was not entitled to any benefits. I told her I would not give up so easy. I actually have a top client rep assigned to me as well from Amex. Anyway she said she would do me a favor and give me 50.00 per day at any restaurant charges for food (which is not the normal credit. Therefore whoever told you $100.00 credit +76.00 was mistaken. Or more than likely they have no clue and make up the terms along the way. I have not used Plat benefits in a long time. Both times in Vegas I had a hard time. Bellagio many years ago reneged on all the AMEX promises noted to my reservation. In that case i had to make several lengthy phone calls to AMEX and in the end got $300.00 in room credits and an extra $100.00 for my troubles. I find Vegas hotels especially to be very dishonest on just about any program associated with credit cards etc.
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Old Feb 14, 15, 5:55 am
  #43  
mia
A FlyerTalk Posting Legend, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 42,249
Originally Posted by robertw477 View Post
I booked my room throught the AMEX website directly using my Plat card for the benefits..
Which website?

This one receives FHR benefits:

https://www.americanexpressfhr.com/


This one does not:

https://travel.americanexpress.com/home
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Old Feb 15, 15, 1:08 am
  #44  
 
Join Date: Jun 2005
Location: UK
Programs: BD/BA G, VS G, SQ S, Hilton Honors D, IHG S/A, SPG G, CC G, Hertz PC
Posts: 3,696
Althought for the UK Amex Travel website once you login it shows the FHR logo and benefits next to properties - doesn't the US one do something similar? (we don't have a dedicated FHR site though, just the online PDF brochure!)
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Old Feb 15, 15, 8:23 am
  #45  
mia
A FlyerTalk Posting Legend, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 42,249
Originally Posted by EDIflyer View Post
... doesn't the US one do something similar?)
In the USA the general American Express Travel website, which anyone can use, is outsourced to Orbitz:

http://www.tnooz.com/article/travelo...s-travel-site/

FHR bookings must be made through Platinum or Centurion Travel Service or the dedicated FHR website.
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