Jan 16, 2015, 2:56 pm
Last edit by: mia
This thread is a continuation of a discussion which started HERE
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
- Noon check-In, when available
- Room Upgrade upon arrival, when available*
- Daily breakfast for two people
- Guaranteed 4pm late checkout. Additional special benefit unique to each property, such as a $100 food and beverage credit or a massage for two people**
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
ARIA Sky Suites
Upgrades: typically to a better view
Breakfast: room service, buffet or cafe, $30 per person, per day
$100 Spa: covers spa treatments (no longer includes salon)
$5.60 resort wifi fee taken off per day
Bellagio
Upgrades: one level typical; sometimes Junior Suite (really just a corner room with a little more space)
Breakfast: 2 X $30 credits per day; Cafe Bellagio, The Buffet, Palio, Cafe Gelato or Pool Cafe
$100 Property Credit - Dining: The Buffet, Cafe Bellagio, FIX, Harvest, LAGO, Lily Bar, Jasmine, Michael Mina or Petossian Bar. Spa or Salon services - no merchandise.
Four Seasons
Upgrades: typically one level
Breakfast: room service or Verandah - $60 a day
$100 Spa: Expensive services doesn't get you far.
Mandarin Oriental
Upgrades: occasional
Breakfast: room service or MOzen, enough to cover std breakfast ($30 per person) but they will charge for excess
$100 Spa: can be used treatments but also just about covers two day passes to the very cool spa
Wifi: $5.00 plus tax of the resort fee is refunded
Palazzo
Upgrades: Strip View
Breakfast: $65 total/day at Grand Lux Cafe (any time) or Room Service
$100 Spa: Not valid for express service, specials, or spa passes (changing to $100 Property credit for all booking starting 2020)
Skylofts at MGM Grand
Upgrades: rare
Breakfast: in room or at The Mansion; no apparent cap
$100 Spa:
Wynn - April 2016
Upgrades: Usually to higher floor if you book resort room and to the next room category in the tower if available if you booked a Tower Suite.
Breakfast: $60 ($30 per person) at any restaurant that serves breakfast including the buffet. Also covers in-room breakfast.
Note:Resort fees are no longer waived for Tower Suites customersWynn
The Buffet - 8-11
Tableau - 7-11:30
Terrace Point Cafe - 6-11
In Room - 5-11
Encore
Lobby Bar and Cafe - 6-11
Jardin - 7-11:30
In Room - 5-11
$100 Spa: Can be used at Wynn or Encore Spa, or either resort's Salon.
$18.99/device/day internet charge removed from bill
If selecting the basic internet charge (May 2017), $5/day is deducted from the resort fee.
Delano - Aug 2019
FHR amenity is $100 spa credit, excludes salon services (e.g. haircut), merchandise, and products.
Spa adds a 20% service fee on all services.
Daily $60 ($30 x 2 people) credits only for Della's (open 6am-2pm)
Room service specifically excluded.
Resort Fee: $41.95 plus tax, minus a $5 wifi credit (about $40 total)
FHR Experience Las Vegas Hotels only (2015 - 2019)
Aug 8, 2015, 10:52 pm
#211
Join Date: Aug 2014
Location: Kirkland, WA, USA
Programs: Marriott Gold; LEGO VIP, Amex Platinum, HHonors Gold
Posts: 563
I'm usually struggling to make it to breakfast before the cutoff time, so I'm unlikely to find this out on my own stays!
Try it and let us know how that works out!
Aug 10, 2015, 8:08 am
#212
Original Poster
Join Date: Jul 2014
Location: USA
Programs: AmEx Plat, Chase Sapphire Reserve
Posts: 21
Looking at using FHR for an Encore stay. There aren't any Encore Tower suites listed on the site, although the direct website has them. Has anyone gotten upgraded from the standard Encore room?
Also, regarding the $80 breakfast credit, is it limited to one charge per day, or is it an aggregate per day? For example, can I buy coffee early morning and then full breakfast later on and have them both covered if under $80 together?
Thanks!
Also, regarding the $80 breakfast credit, is it limited to one charge per day, or is it an aggregate per day? For example, can I buy coffee early morning and then full breakfast later on and have them both covered if under $80 together?
Thanks!
But I guess to answer your initial question, you seemingly CAN book Encore TS through FHR, but you'll have to call up FHR and probably book the Wynn and they'll call the resort themselves to get it switched over. The FHR assistant said she would switch my reservation under My Trips as well, but that also didn't happen. The only real evidence I have that it worked is that the first night deposit for Encore TS was $10 more than Wynn, and I was charged that. But if you're asking whether you can book a regular Encore room and get upgraded into the Tower Suites, that is unlikely.
Funny how the extra charge is the one thing that went through without a hitch, huh
update: got my confirmation from the Encore confirming the Tower Suite reservation there at the price expected. So if you want to do the Encore Tower Suites instead of Wynn, call up FHR and do it that way. Be ready to book the Wynn Tower King, and then have them call Encore. You might also be able to do this yourself without using FHR too.
Last edited by mooses; Aug 10, 2015 at 7:50 pm
Aug 11, 2015, 10:51 pm
#213
Join Date: Feb 2012
Posts: 371
coffee
Looking at using FHR for an Encore stay. There aren't any Encore Tower suites listed on the site, although the direct website has them. Has anyone gotten upgraded from the standard Encore room?
Also, regarding the $80 breakfast credit, is it limited to one charge per day, or is it an aggregate per day? For example, can I buy coffee early morning and then full breakfast later on and have them both covered if under $80 together?
Thanks!
Also, regarding the $80 breakfast credit, is it limited to one charge per day, or is it an aggregate per day? For example, can I buy coffee early morning and then full breakfast later on and have them both covered if under $80 together?
Thanks!
Aug 12, 2015, 10:54 am
#214
Join Date: Jun 2005
Location: Charlotte, NC, USA | CLT, formerly LHR & AMS (with just a bit of PSP)
Programs: BAEC Gold, Hilton Diamond, BonVoy Titanium, (soon former) Caesars7*, (former) Wynn Black, HR "Icon"
Posts: 8,172
Early morning coffee =
flip flops and shorts (or a bathrobe) and t-shirt, go down to the nearest dice table (easy at Encore), buy in for a few benjis and enjoy some coffee/cappuccino and perhaps a glass of Champagne or sparkling wine while waking up in The Vegas.... playing a nice morning game of craps.
And, you are a GS member, sheesh. No wonder I never "hang out" with United folks. (joke)
Aug 13, 2015, 1:06 pm
#215
Join Date: Apr 2002
Location: IAH & HOU
Programs: UA GS & Marriott Titanium
Posts: 443
To follow up, I finally got around to calling Amex and they were able to call over to the Encore and pull an Encore Tower King for me while i waited on the phone. Took about 5 minutes to get it confirmed. Now on to hoping that I'm not the first one on this board to not get the Parlor upgrade.
Thanks to everyone for your help!
Aug 14, 2015, 6:48 am
#216
Join Date: Apr 2002
Location: IAH & HOU
Programs: UA GS & Marriott Titanium
Posts: 443
24 hours later and no confirmation from Amex, nothing on my account online. Only a charge on my cc for the first night. This part of their process really needs to be fixed.
Aug 14, 2015, 9:24 am
#217
Original Poster
Join Date: Jul 2014
Location: USA
Programs: AmEx Plat, Chase Sapphire Reserve
Posts: 21
Agree -- my FHR res still says wynn twr king, but what I did was e-mail the Wynncore directly and had them send over my confirmation. That email says Encore Tower King with the appropriate price (which was, importantly, lower than Wynn's). I figure between those two I'm safe. As I mentioned earlier, it took them a while to respond at the Encore, which was kind of a bummer. Guess I'm spoiled by the M.O.
Aug 20, 2015, 5:22 am
#218
Join Date: Aug 2012
Programs: DL, MR, SPG, UR, HH, UA, LUV
Posts: 17
I've checked in early at the Wynn and Encore, coming off red eye flights. Just call the hotel ahead of time and ask about it. I've done this three times and both the Wynn and Encore never had an issue accommodating me.
Also - the rooms in the Wynn have recently been refurbished. They looked new. The Encore has completed their refurbishment up to the 28th floor.
Aug 21, 2015, 12:58 pm
#219
Join Date: Apr 2002
Location: IAH & HOU
Programs: UA GS & Marriott Titanium
Posts: 443
Just got back from my Encore FHR stay. All went well. A letter explaining the amenities was provided at check-in (although comp wifi was not listed). Upgraded to parlor suite.
All breakfast charges taken off at check-out, $100 spa credit applied and wifi comped without my asking.
All breakfast charges taken off at check-out, $100 spa credit applied and wifi comped without my asking.
Aug 25, 2015, 7:39 am
#220
Original Poster
Join Date: Jul 2014
Location: USA
Programs: AmEx Plat, Chase Sapphire Reserve
Posts: 21
Just got back from my Encore FHR stay. All went well. A letter explaining the amenities was provided at check-in (although comp wifi was not listed). Upgraded to parlor suite.
All breakfast charges taken off at check-out, $100 spa credit applied and wifi comped without my asking.
All breakfast charges taken off at check-out, $100 spa credit applied and wifi comped without my asking.
Aug 25, 2015, 12:44 pm
#221
Join Date: Aug 2014
Location: Kirkland, WA, USA
Programs: Marriott Gold; LEGO VIP, Amex Platinum, HHonors Gold
Posts: 563
Aug 25, 2015, 2:28 pm
#222
Original Poster
Join Date: Jul 2014
Location: USA
Programs: AmEx Plat, Chase Sapphire Reserve
Posts: 21
Aug 25, 2015, 2:30 pm
#223
Join Date: Apr 2002
Location: IAH & HOU
Programs: UA GS & Marriott Titanium
Posts: 443
The letter at check-in detailed where I could use it and their respective hours and also said there was a $40 limit per person per day.
I didn't get around to having two separate breakfast charges in a single day so unfortunately no data on that to share.
I didn't get around to having two separate breakfast charges in a single day so unfortunately no data on that to share.
Aug 25, 2015, 3:37 pm
#224
Join Date: Aug 2014
Location: Kirkland, WA, USA
Programs: Marriott Gold; LEGO VIP, Amex Platinum, HHonors Gold
Posts: 563
Aug 25, 2015, 4:51 pm
#225
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,953