Jan 16, 2015, 2:56 pm
Last edit by: mia
This thread is a continuation of a discussion which started HERE
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
Current (2020) thread is HERE
FHR properties in other cities are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
- Noon check-In, when available
- Room Upgrade upon arrival, when available*
- Daily breakfast for two people
- Guaranteed 4pm late checkout. Additional special benefit unique to each property, such as a $100 food and beverage credit or a massage for two people**
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
ARIA Sky Suites
Upgrades: typically to a better view
Breakfast: room service, buffet or cafe, $30 per person, per day
$100 Spa: covers spa treatments (no longer includes salon)
$5.60 resort wifi fee taken off per day
Bellagio
Upgrades: one level typical; sometimes Junior Suite (really just a corner room with a little more space)
Breakfast: 2 X $30 credits per day; Cafe Bellagio, The Buffet, Palio, Cafe Gelato or Pool Cafe
$100 Property Credit - Dining: The Buffet, Cafe Bellagio, FIX, Harvest, LAGO, Lily Bar, Jasmine, Michael Mina or Petossian Bar. Spa or Salon services - no merchandise.
Four Seasons
Upgrades: typically one level
Breakfast: room service or Verandah - $60 a day
$100 Spa: Expensive services doesn't get you far.
Mandarin Oriental
Upgrades: occasional
Breakfast: room service or MOzen, enough to cover std breakfast ($30 per person) but they will charge for excess
$100 Spa: can be used treatments but also just about covers two day passes to the very cool spa
Wifi: $5.00 plus tax of the resort fee is refunded
Palazzo
Upgrades: Strip View
Breakfast: $65 total/day at Grand Lux Cafe (any time) or Room Service
$100 Spa: Not valid for express service, specials, or spa passes (changing to $100 Property credit for all booking starting 2020)
Skylofts at MGM Grand
Upgrades: rare
Breakfast: in room or at The Mansion; no apparent cap
$100 Spa:
Wynn - April 2016
Upgrades: Usually to higher floor if you book resort room and to the next room category in the tower if available if you booked a Tower Suite.
Breakfast: $60 ($30 per person) at any restaurant that serves breakfast including the buffet. Also covers in-room breakfast.
Note:Resort fees are no longer waived for Tower Suites customersWynn
The Buffet - 8-11
Tableau - 7-11:30
Terrace Point Cafe - 6-11
In Room - 5-11
Encore
Lobby Bar and Cafe - 6-11
Jardin - 7-11:30
In Room - 5-11
$100 Spa: Can be used at Wynn or Encore Spa, or either resort's Salon.
$18.99/device/day internet charge removed from bill
If selecting the basic internet charge (May 2017), $5/day is deducted from the resort fee.
Delano - Aug 2019
FHR amenity is $100 spa credit, excludes salon services (e.g. haircut), merchandise, and products.
Spa adds a 20% service fee on all services.
Daily $60 ($30 x 2 people) credits only for Della's (open 6am-2pm)
Room service specifically excluded.
Resort Fee: $41.95 plus tax, minus a $5 wifi credit (about $40 total)
FHR Experience Las Vegas Hotels only (2015 - 2019)
Jul 2, 2015, 12:58 pm
#166
Join Date: Aug 2012
Location: Dreamland
Posts: 927
I made a reservation for the Bellagio yesterday and it never showed up on My Trips and I never received a confirmation email from Amex. But today I got the deposit charged by the hotel, so I called Amex and the rep couldn't find the reservation. He called the hotel and they had it, so he asked them to email me the confirmation. He assured me that it was an FHR reservation. I now got the email and it doesn't mention anything about FHR, but it mentions checkout at 11am. 
Has anyone ran into an issue like this before? I will call Amex again tomorrow (too tired now), but I don't want to arrive there to find out I didn't get any of the benefits.
Has anyone ran into an issue like this before? I will call Amex again tomorrow (too tired now), but I don't want to arrive there to find out I didn't get any of the benefits.
Jul 2, 2015, 2:44 pm
#167
Join Date: Aug 2014
Location: Kirkland, WA, USA
Programs: Marriott Gold; LEGO VIP, Amex Platinum, HHonors Gold
Posts: 563
I found the MyTrips to be a little buggy at times - but always a call to Plat Travel Services confirmed everything, and they can email you detailed confirmation - sounds like you should call Amex PTS, and have them sync up with Bellagio reservations to make sure everything is on the up and up.
Jul 10, 2015, 10:36 am
#168
Join Date: Feb 2012
Posts: 371
Wynn
Booked Wynn Tower Suite for a long weekend (4th night free). Got upgraded to a Parlor Suite, concierge explained all benefits including the Tower Suite specific ones (free pressings, etc).
Parlor Suite was incredibly spacious (1200+sqft), ours was overlooking the golf course and thankfully not XS
.
Used the $40/person breakfast mostly for room-service. A generous spread for 2 including all fees/auto-grat/extra $5 tip was ~$120. (this isn't covered by breakfast but they have a vegan burger that comes with fries and a vegan shake for just $12! Apparently Steve Wynn turned vegan..)
Overall, probably one of the best hotel experiences we've had (consistent quality of service, superb staff, private check-in/entry, dining, private pool, etc). Doubt I'll ever go back to Bellagio again...
Parlor Suite was incredibly spacious (1200+sqft), ours was overlooking the golf course and thankfully not XS
. Used the $40/person breakfast mostly for room-service. A generous spread for 2 including all fees/auto-grat/extra $5 tip was ~$120. (this isn't covered by breakfast but they have a vegan burger that comes with fries and a vegan shake for just $12! Apparently Steve Wynn turned vegan..)
Overall, probably one of the best hotel experiences we've had (consistent quality of service, superb staff, private check-in/entry, dining, private pool, etc). Doubt I'll ever go back to Bellagio again...
Jul 11, 2015, 6:15 pm
#169
Join Date: Jan 2014
Location: YVR
Programs: AMEX, AEROPLAN
Posts: 43
Just wonder do they still charge resort fees if booking with fhr? I know mlife diamond status will be waived...
Thanks
Thanks
Jul 11, 2015, 9:31 pm
#170
Join Date: Feb 2012
Posts: 371
I think it depends on the hotel. The reservation estimate on the fhr site used to show it as a separate line item for Bellagio and if memory serves me right they did charge a daily resort fee every day.
For this stay at the Wynn, I see a 'room tax' of 12% which is the normal rate. And no resort fee..
For this stay at the Wynn, I see a 'room tax' of 12% which is the normal rate. And no resort fee..
Jul 11, 2015, 11:12 pm
#171
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
seem to recall wynncore non-tower has resort fee?
Jul 12, 2015, 12:15 am
#172
Join Date: Aug 2014
Location: Kirkland, WA, USA
Programs: Marriott Gold; LEGO VIP, Amex Platinum, HHonors Gold
Posts: 563
Jul 12, 2015, 9:40 am
#173
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
right, i was referring to how wynncore works. steve wynn does well in a lot of areas. i see it as 'including' more in the more expensive tower rates, rather than nickel and diming etc.
Last edited by Kagehitokiri; Jul 13, 2015 at 10:36 am
Jul 13, 2015, 10:01 am
#174
Join Date: May 2005
Location: TUS
Programs: AA Plat, Hyatt Globalist
Posts: 552
Wynncore question
Do FHR guests receive any preferential check-in treatment (e.g., expedited/invited guest line)? Booked a base level resort room at Encore and this will be my first stay at either property.
Jul 13, 2015, 10:34 am
#175
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
tower is the way to get better checkin
especially encore, with few tower rooms
IIRC encore tower can access wynn tower pool
wynn wont even allow guests to pay cash for wynn apartment villas or best hotel cars, which is unusual in vegas, but smart from casino perspective
especially encore, with few tower rooms
IIRC encore tower can access wynn tower pool
wynn wont even allow guests to pay cash for wynn apartment villas or best hotel cars, which is unusual in vegas, but smart from casino perspective
Jul 13, 2015, 12:29 pm
#176
Join Date: Feb 2012
Posts: 371
tower is the way to get better checkin
especially encore, with few tower rooms
IIRC encore tower can access wynn tower pool
wynn wont even allow guests to pay cash for wynn apartment villas or best hotel cars, which is unusual in vegas, but smart from casino perspective
especially encore, with few tower rooms
IIRC encore tower can access wynn tower pool
wynn wont even allow guests to pay cash for wynn apartment villas or best hotel cars, which is unusual in vegas, but smart from casino perspective
I did not try using the regular pool area downstairs, I would assume that Tower guests can use any pool
Tower guests also have priority access/reservations for restaurants and buffet. FHR does not get any priority privs.
Jul 13, 2015, 4:26 pm
#177
Join Date: Jan 2015
Posts: 33
I'm in Bellagio now but I'm not sure the room was upgraded or not. I got a fountain view room in 23rd floor.
Other benefits just like what were mentioned in the previous posts.
$100 hotel credits and $30 per person daily for breakfast but it can be used anytime.
I checked in around 11:30am.
Other benefits just like what were mentioned in the previous posts.
$100 hotel credits and $30 per person daily for breakfast but it can be used anytime.
I checked in around 11:30am.
Jul 13, 2015, 10:59 pm
#178
Join Date: Jan 2014
Location: YVR
Programs: AMEX, AEROPLAN
Posts: 43
I'm in Bellagio now but I'm not sure the room was upgraded or not. I got a fountain view room in 23rd floor.
Other benefits just like what were mentioned in the previous posts.
$100 hotel credits and $30 per person daily for breakfast but it can be used anytime.
I checked in around 11:30am.
Other benefits just like what were mentioned in the previous posts.
$100 hotel credits and $30 per person daily for breakfast but it can be used anytime.
I checked in around 11:30am.
Jul 14, 2015, 11:17 pm
#179
Join Date: Jan 2015
Posts: 33
But I don't know how I can or I should say to waive the resort fee?
Jul 15, 2015, 3:38 am
#180
Join Date: Jun 2009
Location: Geneva, Dubai, Paris
Programs: Disillusioned Cent
Posts: 1,880
Would be interested to hear if someone has NOT been upgraded at the Wynncore with a FHR package (Plat or more specifically Cent).