Jan 16, 2015, 2:33 pm
Amex Concierge: What have they done for you?
May 10, 2019, 3:05 pm
#511
Join Date: Aug 2017
Posts: 42
I am going to Washington DC next week. I contacted Amex Plat Concierge in January. They were able to secure reservations to Minibar (for requested date/time), Pineapples and Pearls (requested date but not time), and Tour de Jose (for requested date/time). They were not able to get reservations for Komi because it was on their do not call list. They made no mention about the partnership with Think Food Group so I am not sure if we are going to get anything special.
May 21, 2019, 1:06 pm
#512
Join Date: May 2017
Programs: Marriott Ambassador, Hyatt Globalist, Hilton Gold, IHG Spire, Langham Voyager
Posts: 38
Just was able to have Concierge secure a Friday night reservation at Girl and The Goat in Chicago with 9 days notice, which is unheard of for Girl and The Goat. They generally book up a year in advance for their weekend slots, so I'm thrilled.
Last edited by ORDAAFlyer296; May 21, 2019 at 1:06 pm Reason: clarity
May 22, 2019, 4:56 am
#514
Join Date: Dec 2018
Programs: *A G, HHonors Gold, Marriot Gold, Skywards Silver
Posts: 23
May 23, 2019, 12:43 am
#515
Join Date: Oct 2013
Location: Singapore
Programs: OZ Diamond, BAEC Silver, Marriott Platinum, HH Gold
Posts: 515
Based on my prior experience, when I have done booking through UK Platinum Concierge, I ask them to confirm the reservations by email and they do so. But that is about it as it relates to email communications. Maybe your email channel works though and I have just never seen it before !
May 23, 2019, 12:46 am
#516
Join Date: Dec 2018
Programs: *A G, HHonors Gold, Marriot Gold, Skywards Silver
Posts: 23
Thanks. But do they actually receive (and action) requests from this email address? If yes, how do they run their security checks to make sure you are who you are claiming to be, etc?
Based on my prior experience, when I have done booking through UK Platinum Concierge, I ask them to confirm the reservations by email and they do so. But that is about it as it relates to email communications. Maybe your email channel works though and I have just never seen it before !
Based on my prior experience, when I have done booking through UK Platinum Concierge, I ask them to confirm the reservations by email and they do so. But that is about it as it relates to email communications. Maybe your email channel works though and I have just never seen it before !
I do think that replies through email take a little longer than expected, and can take up to 3 days. It may be better to just call up to begin with.
May 23, 2019, 4:11 pm
#517
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
Jul 3, 2019, 9:22 pm
#518
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
Dill Restaurant
About a month ago, I tried booking Dill, a Michelin-starred restaurant in Reykjavik. I contacted the AMEX concierge, who, after investigation, said that Dill would not take reservations that far in advance. They offered to reconnect with Dill when the booking period opened. I gave them our desired date and time. Recently got an email from the concierge with the desired reservation, my first success using the concierge.
Jul 4, 2019, 6:44 pm
#519
Suspended
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
I left my laptop at security in Shenzhen while groggy during a BKK-PEK-SZX-JNB itinerary. Didn't realize until I got to my hotel in Johannesburg. NO ONE at SZX speaks a lick of English, I don't speak Mandarin and Air China could not have been less interested in helping. Concierge contacted the airport got a translator, tracked down the laptop, got them to confirm based on a description that it was mine, negotiated with the airport, prepped letters to provide the airport authorities and provided me with everything necessary. Turned these docs over to a friend in HKG who took the train to SZX and picked up the laptop for me. Was an astounding feat and one that will make me loyal to AMEX for life. Figured I'd never see that laptop again.
Jul 5, 2019, 12:49 pm
#521
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
I left my laptop at security in Shenzhen while groggy during a BKK-PEK-SZX-JNB itinerary. Didn't realize until I got to my hotel in Johannesburg. NO ONE at SZX speaks a lick of English, I don't speak Mandarin and Air China could not have been less interested in helping. Concierge contacted the airport got a translator, tracked down the laptop, got them to confirm based on a description that it was mine, negotiated with the airport, prepped letters to provide the airport authorities and provided me with everything necessary. Turned these docs over to a friend in HKG who took the train to SZX and picked up the laptop for me. Was an astounding feat and one that will make me loyal to AMEX for life. Figured I'd never see that laptop again.
Jul 6, 2019, 3:30 pm
#522
Join Date: Jul 2010
Posts: 1,224
not myself in particular but my Aunt. She was in China adopting a little girl. She had the girl but couldn't go through with it because of some real-life stuff that had come up. She didn't know who to call. She called Amex and got the return of the child and all the paperwork covered.
Jul 9, 2019, 10:30 am
#523
Join Date: Mar 2011
Programs: Delta Gold, Hilton Diamond, SPG Gold, IHG Plat, AMEX Plat
Posts: 220
Got me a reservation at Zahav in Philadelphia, with a few weeks notice - a very tough get!! Took a few days - agent told me from beginning that Zahav was not great about even answering the phone. Zahav is part of global dining, so apparently they hold a table and I was lucky enough to get it. Dinner was really awesome. There was a parting gift as well. Set of condiments, one of my colleagues took them.
Michael Solomonov, the chef, also handles cuisine at the Philadelphia Centurion lounge.
Michael Solomonov, the chef, also handles cuisine at the Philadelphia Centurion lounge.
Jul 11, 2019, 10:09 am
#524
Join Date: Jul 2018
Location: Washington, DC, USA
Programs: Amex Membership Rewards, Chase Ultimate Rewards
Posts: 191
Apparently you all have a different concierge than I do... 1) called them for help to find a hotel while driving in Ireland, no help; 2) made reservations at China Chilcano twice, no "special in-restaurant experience"; 3) tried to find a reservation at a restaurant during christmas eve, nothing; 4) tried to find tickets for a sold out concert, they went into reseller website (something that I could've done). Maybe I am not that big of a spender for them to care... LOL! The other benefits of this cards are good, though.
Jul 12, 2019, 8:46 am
#525
Join Date: Dec 2018
Location: Hawaii
Programs: AS MVPG, Hyatt Globalist
Posts: 22
The concierge was able to secure a reservation at Chez Panisse when we requested a date greater than 30 days in advance. When we requested reservations closer in, they were always unsuccessful (although quite nice about it). We could have tried ourselves exactly at 9am on the appropriate date, but it was very nice to hand the process over to someone else. All communications with the concierge were positive - particularly the confirmation email, which was quite effusive.