Jan 16, 2015, 2:33 pm
Amex Concierge: What have they done for you?
Oct 23, 2018, 12:31 pm
#481
Join Date: Oct 2013
Location: Singapore
Programs: OZ Diamond, BAEC Silver, Marriott Platinum, HH Gold
Posts: 513
Not sure the UK Platinum team has an actual email for concierge queries. They do send you reservation confirmations by email but not sure they monitor further replies to that account. Perhaps someone else can confirm?
Dec 5, 2018, 8:17 pm
#482
Join Date: Oct 2016
Posts: 6
I've only used the Amex concierge to make high-end restaurant reservation in Japan because they won't deal directly with customers. It's been hit or miss. Many sushi restaurants won't work with Amex, though many do. When I showed up to a Tokyo sushi restaurant last week that I had reserved in September, they had no record of me and the hostess practically acted like I was a scammer. It was mildly humiliating (at least by Japanese standards). By then, it was too late to make another reservation anywhere comparable, so that was a damper on my vacation.
Dec 6, 2018, 1:57 am
#483
Join Date: Jul 2005
Programs: Hilton Diamond, Starwood Platinum, AA, SW, Delta
Posts: 883
I've only used the Amex concierge to make high-end restaurant reservation in Japan because they won't deal directly with customers. It's been hit or miss. Many sushi restaurants won't work with Amex, though many do. When I showed up to a Tokyo sushi restaurant last week that I had reserved in September, they had no record of me and the hostess practically acted like I was a scammer. It was mildly humiliating (at least by Japanese standards). By then, it was too late to make another reservation anywhere comparable, so that was a damper on my vacation.
Dec 6, 2018, 2:51 am
#484
Join Date: Jan 2017
Location: Stratford upon Avon
Programs: Amex Platinum UK and related Hotel loyalty programs
Posts: 204
Ive not tired opening a new request via this email address
Dec 6, 2018, 8:37 am
#485
Join Date: Oct 2016
Posts: 6
They detailed the chain of events, including the name of the person who took the reservation and the time contacted, so it looks like the issue was on the restaurant's end not Amex's so I wasn't sure what recourse I had.
Dec 6, 2018, 8:50 am
#486
Join Date: Dec 2014
Location: IND
Posts: 301
Dec 6, 2018, 12:52 pm
#488
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,128
Dec 6, 2018, 2:33 pm
#490
Join Date: May 2018
Posts: 112
Looking for both modest to Michelin, price-wise, and open to try anything. I have been looking at Tripadvisor reviews on a few Michelin starred restaurants for potential reservations, but would appreciate recommendations here as well.
Dec 7, 2018, 9:04 am
#491
Join Date: Oct 2016
Posts: 6
It was Hakkoku that just opened in February and is kind of "hot" at the moment. A few years ago, I ate at the restaurant where the chef was formerly (Sushi Tokami) and it was great so I had high expectation. https://guide.michelin.com/sg/people...g-the-way/news
Jan 16, 2019, 5:19 pm
#492
Join Date: Feb 2015
Location: New York
Posts: 230
Concierge help/advice: Get concierge to do it or do it myself?
So I want to book at 11 Madison for March (Husband's birthday) but reservations aren't available until February 1, 9AM. I know AMEX seems to have a thing with the restaurant (They currently have an "experience" for them in January). Reservations are non-refundable -- so should I get concierge to do it, or wait by the computer and do it myself?
I asked them if they would be doing it AT 9AM but they don't know. Unfortunately, concierge cannot book it earlier than everyone else it seems.
Thanks!
I asked them if they would be doing it AT 9AM but they don't know. Unfortunately, concierge cannot book it earlier than everyone else it seems.
Thanks!
Jan 16, 2019, 5:39 pm
#493
Join Date: Jan 2005
Location: LAS
Programs: VS Gold, UA Silver, IHG Plat / Bonvoy Gold / Hilton Gold / Hyatt Disc, National+, GE / CLEAR
Posts: 142
So I want to book at 11 Madison for March (Husband's birthday) but reservations aren't available until February 1, 9AM. I know AMEX seems to have a thing with the restaurant (They currently have an "experience" for them in January). Reservations are non-refundable -- so should I get concierge to do it, or wait by the computer and do it myself?
I asked them if they would be doing it AT 9AM but they don't know. Unfortunately, concierge cannot book it earlier than everyone else it seems.
Thanks!
I asked them if they would be doing it AT 9AM but they don't know. Unfortunately, concierge cannot book it earlier than everyone else it seems.
Thanks!
I've never asked Plat Concierge to book a timely reservation for me, but since the event is important (husband's bday), I'd recommend you do it yourself. In my experience, Concierge is *very good* at getting hard-to-obtain reservations and tickets when the venue is already actively booking reservations. In this case, I expect 11 Madison to be crushed with requests. If you aren't able to get the reservation on your own, I think *that's a great time* to rope in Concierge and see if they can make it happen.
Jan 17, 2019, 9:12 am
#495
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,421
So I want to book at 11 Madison for March (Husband's birthday) but reservations aren't available until February 1, 9AM. I know AMEX seems to have a thing with the restaurant (They currently have an "experience" for them in January). Reservations are non-refundable -- so should I get concierge to do it, or wait by the computer and do it myself?
I asked them if they would be doing it AT 9AM but they don't know. Unfortunately, concierge cannot book it earlier than everyone else it seems.
Thanks!
I asked them if they would be doing it AT 9AM but they don't know. Unfortunately, concierge cannot book it earlier than everyone else it seems.
Thanks!