Jan 16, 2015, 2:33 pm
Amex Concierge: What have they done for you?
Sep 5, 2018, 7:46 pm
#466
Join Date: Apr 2006
Location: DFW (Highland Village)
Programs: AA Lifetime GLD, SPG Lifetime GLD
Posts: 384
I have never considered using them, but a few months ago I was chatting with a fellow who has an Amex platinum card, who told me about his trip to Rome a while back and how impressed he was that they were able to plan a such a mindblowingly awesome vacation for him.
He was flat out raving.
He was flat out raving.
Sep 5, 2018, 7:51 pm
#467
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
@Points Scrounger. Do you remember what he used them for? We are heading to Rome in March and I've been reading about how challenging it can be to get Coliseum tour tickets for the english language tours and was wondering if he used them for that or was it just restaurant reservations? I'm new to the card and could assemble a list of items (Vatican tour, train tickets for Pompeii, etc..). I could also do all of that myself if I'm going to have provide nearly as much information to the the concierge versus just booking directly. Outside of the aforementioned Coliseum tickets.
Oct 8, 2018, 3:44 pm
#468
Join Date: May 2018
Posts: 112
Someone mentioned Tickets, and while interesting, it's not a must visit imo. We had two reservations for our stay and canceled the second. The dishes were dated and not really memorable, tasty, or thought-provoking. After spending 300 euros on food and another 100 on wine we were still hungry, but opted to leave. We left not because of the price, but by that point we were bored with the food. I regret not getting reservations to Disfrutar instead.
Oct 8, 2018, 5:01 pm
#469
Join Date: Jan 2017
Posts: 66
Incredible dining experience and the wine list is second to none. They have coveted wines for way under market prices. They have two menus, a classic and seasonal. We chose the seasonal and by the end of the night were kicking ourselves for not getting two reservations for our stay in Girona.
Someone mentioned Tickets, and while interesting, it's not a must visit imo. We had two reservations for our stay and canceled the second. The dishes were dated and not really memorable, tasty, or thought-provoking. After spending 300 euros on food and another 100 on wine we were still hungry, but opted to leave. We left not because of the price, but by that point we were bored with the food. I regret not getting reservations to Disfrutar instead.
Someone mentioned Tickets, and while interesting, it's not a must visit imo. We had two reservations for our stay and canceled the second. The dishes were dated and not really memorable, tasty, or thought-provoking. After spending 300 euros on food and another 100 on wine we were still hungry, but opted to leave. We left not because of the price, but by that point we were bored with the food. I regret not getting reservations to Disfrutar instead.
Oct 9, 2018, 4:40 pm
#470
Join Date: Jul 2010
Posts: 1,224
@Points Scrounger. Do you remember what he used them for? We are heading to Rome in March and I've been reading about how challenging it can be to get Coliseum tour tickets for the english language tours and was wondering if he used them for that or was it just restaurant reservations? I'm new to the card and could assemble a list of items (Vatican tour, train tickets for Pompeii, etc..). I could also do all of that myself if I'm going to have provide nearly as much information to the the concierge versus just booking directly. Outside of the aforementioned Coliseum tickets.
Oct 9, 2018, 8:35 pm
#472
Join Date: Jul 2010
Posts: 1,224
@lax01 If you don't mind, I'd love to know what you requested of them and if they were able to help. Enjoy your trip.
Hi Platinum Concierge,
I've been told that the Platinum Concierge team has created great itineraries for couples traveling in Italy. I was wondering if you could share some suggestions for the following dates and locations. We already have air travel and hotel accommodations planned and reserved so we are looking for restaurants and attractions (mix of touristy and non-touristy would be great). Would you also be able to potentially reserve us train tickets between these destinations (or does it make more sense to get those on the ground)?
Please let me know if you have any questions about our trip and thank you for any assistance you can provide!
I've been told that the Platinum Concierge team has created great itineraries for couples traveling in Italy. I was wondering if you could share some suggestions for the following dates and locations. We already have air travel and hotel accommodations planned and reserved so we are looking for restaurants and attractions (mix of touristy and non-touristy would be great). Would you also be able to potentially reserve us train tickets between these destinations (or does it make more sense to get those on the ground)?
- Rome: Dates
- Florence: Dates
- Modena: Dates
- Siena: Dates
- Rome (again): Dates
Please let me know if you have any questions about our trip and thank you for any assistance you can provide!
Oct 10, 2018, 6:37 pm
#474
Join Date: Jul 2010
Posts: 1,224
Oct 19, 2018, 1:52 pm
#475
Join Date: Aug 2007
Programs: Marriott Lifetime Gold and Current Platinum, Hilton Gold
Posts: 280
Quick shout out to the concierge for all their help in planning a ten-day Greece trip for me. I had flights/hotels booked and they did everything else. They booked great restaurants in each location, hotel transfers to and from the airport/port on each island, a tour guide through our hotel in Athens, and a dune buggy rental on one of the islands. The key is specificity and guidance in your emails, and providing them with permission to use your info and permission to make a backup plan if the first thing you want isn't available. Overall (granted there are exceptions), it's generally less about the specific things they can achieve for you, and more about the efficiency with which they can achieve it relative to you spending your own time to do it. Particularly as relates to international trips I have found that they are invaluable for connecting with local locations overnight (due to time differences) and in places where websites aren't an option (calling restaurants in Japan for me, for instance).
Oct 19, 2018, 7:01 pm
#476
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
Quick shout out to the concierge for all their help in planning a ten-day Greece trip for me. I had flights/hotels booked and they did everything else. They booked great restaurants in each location, hotel transfers to and from the airport/port on each island, a tour guide through our hotel in Athens, and a dune buggy rental on one of the islands. The key is specificity and guidance in your emails, and providing them with permission to use your info and permission to make a backup plan if the first thing you want isn't available. Overall (granted there are exceptions), it's generally less about the specific things they can achieve for you, and more about the efficiency with which they can achieve it relative to you spending your own time to do it. Particularly as relates to international trips I have found that they are invaluable for connecting with local locations overnight (due to time differences) and in places where websites aren't an option (calling restaurants in Japan for me, for instance).
Oct 22, 2018, 6:54 am
#477
Join Date: Aug 2008
Posts: 542
My experience with PC: requested where to buy good quality tea next to the hotel in Guangzhou and also kids bath robes. Reply received withing 2 days with excellent suggestions. Now they are working on finding a place to celebrate NYE in Costa Rica town. That takes them a bit longer but I am curious to see waht they come up with!
Oct 22, 2018, 3:52 pm
#478
Join Date: Aug 2007
Programs: Marriott Lifetime Gold and Current Platinum, Hilton Gold
Posts: 280
All flights booked independently, and all hotels save one were booked independently as well. I used AmEx points to pay for one of the stays. But all that to say, the concierge was fantastic in that the trip wasn't really a revenue generator for AmEx and they still went above and beyond. I also found this to be the case with a similar situation last year on a trip to Japan where most of the hotel and flight booking was done independently by me using my own points.
Oct 22, 2018, 9:52 pm
#479
Join Date: May 2013
Posts: 155
AMX concierge quite literally cost me $700 by clearly telling me there was no such thing as dynamic Ticketmaster pricing. Ended up buying P!nk tickets via Ticketmaster not knowing any thingt about Platinum dynamic pricing
Couldn't make the event and wasn't even able to sell these Tix per their rules. Ticketmaster pointed finger at AMX and vice versa. Of course neither stepped up and I ultimately got screwed. So much for calls being monitored for quality.
Couldn't make the event and wasn't even able to sell these Tix per their rules. Ticketmaster pointed finger at AMX and vice versa. Of course neither stepped up and I ultimately got screwed. So much for calls being monitored for quality.