Jan 16, 2015, 2:33 pm
Amex Concierge: What have they done for you?
Apr 30, 2015, 8:56 am
#76
Join Date: Sep 2011
Location: NYC
Programs: Delta Gold, SPG Gold, HHonors Gold, UA Gold (status match)
Posts: 777
Keep in mind American Express Concierges do not book any travel. The moment you mention air, hotel or car, an American Express Travel Agent is offered.
As a frequent user (5-10 requests/mo), I never noticed a degredation in service levels when the old provider got dropped somewhere in the August timeframe.
As a frequent user (5-10 requests/mo), I never noticed a degredation in service levels when the old provider got dropped somewhere in the August timeframe.
May 2, 2015, 3:31 pm
#77
Join Date: Jan 2011
Posts: 104
So this was pretty awesome. In Paris for a month. Foolishly thought I could wait until the last 2 weeks of our vacation to book for dinner at the number one restaurant in Paris (epicure). Called the restaurant and was flatly told there were no available openings. No wait list. Nothing. So I called Amex, and they managed to get me in this coming week. Pretty awesome.
May 2, 2015, 6:10 pm
#78
Join Date: Nov 2005
Location: YYT/YYZ
Programs: AC*SE, AC*MM, SPG Gold, FPC Plat, HHonors Diamond, PC Plat Elite, R&C Club 5C, Hyatt GP
Posts: 2,201
Did you call the Amex concierge in your home country to arrange this?
The requirement to go through the Canadian concierge for this sort of thing is a real limitation of the program, particularly when there are significant timezone differences. It would be more helpful if we could contact the local concierge directly.
The requirement to go through the Canadian concierge for this sort of thing is a real limitation of the program, particularly when there are significant timezone differences. It would be more helpful if we could contact the local concierge directly.
May 3, 2015, 3:57 am
#79
Join Date: Jun 2009
Location: Geneva, Dubai, Paris
Programs: Disillusioned Cent
Posts: 1,880
So this was pretty awesome. In Paris for a month. Foolishly thought I could wait until the last 2 weeks of our vacation to book for dinner at the number one restaurant in Paris (epicure). Called the restaurant and was flatly told there were no available openings. No wait list. Nothing. So I called Amex, and they managed to get me in this coming week. Pretty awesome.
Last edited by JohnRain; May 3, 2015 at 4:02 am
May 4, 2015, 10:39 am
#80
Join Date: Mar 2010
Posts: 2,592
So this was pretty awesome. In Paris for a month. Foolishly thought I could wait until the last 2 weeks of our vacation to book for dinner at the number one restaurant in Paris (epicure). Called the restaurant and was flatly told there were no available openings. No wait list. Nothing. So I called Amex, and they managed to get me in this coming week. Pretty awesome.
Ask for a window table if you can
Don't hesitate to make any special request, they're always pleased to help.
I even asked for .. a diaper once
If you're interested, you can also ask on the spot for a kitchen tour
You can also ask for some "mignardise" to take away.
they do require to wear a jacket, but they can give you one.
May 5, 2015, 1:57 am
#81
Join Date: Jan 2011
Posts: 104
To answer one question above... I have a SIP office phone in Paris, so I called them like I was inside of the U.S. As is noted, they have a special team for these that handled the request in about 8 hours. I brought my suit for this and the Opera, so I have the right attire.
One question for those who have dined... We are likely going to get the tasting menu (I think it is 350E a piece). Do you know if they have wine pairing option with each course? It isn't listed. what is the cost?
Thanks!
One question for those who have dined... We are likely going to get the tasting menu (I think it is 350E a piece). Do you know if they have wine pairing option with each course? It isn't listed. what is the cost?
Thanks!
May 5, 2015, 2:10 am
#82
Join Date: Jun 2009
Location: Geneva, Dubai, Paris
Programs: Disillusioned Cent
Posts: 1,880
To answer one question above... I have a SIP office phone in Paris, so I called them like I was inside of the U.S. As is noted, they have a special team for these that handled the request in about 8 hours. I brought my suit for this and the Opera, so I have the right attire.
One question for those who have dined... We are likely going to get the tasting menu (I think it is 350E a piece). Do you know if they have wine pairing option with each course? It isn't listed. what is the cost?
Thanks!
One question for those who have dined... We are likely going to get the tasting menu (I think it is 350E a piece). Do you know if they have wine pairing option with each course? It isn't listed. what is the cost?
Thanks!
May 5, 2015, 3:43 am
#84
Join Date: Jun 2009
Location: Geneva, Dubai, Paris
Programs: Disillusioned Cent
Posts: 1,880
May 5, 2015, 7:01 am
#85
Join Date: Mar 2010
Posts: 2,592
Looking at the menu, seems that Epicure moved to Geneva :
http://www.lebristolparis.com/media/...uner-diner.pdf
Believe he's not often at the Bristol for dinner (nor on week end)
He needs to take care of his commercial for "president"
and his other restaurant(s) .
May 5, 2015, 7:10 am
#86
Join Date: Jun 2009
Location: Geneva, Dubai, Paris
Programs: Disillusioned Cent
Posts: 1,880
Looking at the menu, seems that Epicure moved to Geneva :
http://www.lebristolparis.com/media/...uner-diner.pdf
http://www.lebristolparis.com/media/...uner-diner.pdf
May 5, 2015, 8:24 am
#87
Join Date: Mar 2010
Posts: 2,592
May 5, 2015, 10:04 am
#88
Used to be MBS PremExec
Join Date: Sep 2000
Location: Saginaw, MI (MBS)
Programs: UA 1K 1.9MM, Marriott Titanium w/Lifetime Plat, Hilton LIfetime ♢, National Exec, Amex Plat
Posts: 5,722
I have never used the concierge service...Is the service limited to booking things like restaurants and what not?
I am looking for a part for my wife's 4-year old SUV. The part itself is probably inexpensive--it's the car's name badge that I inadvertently broke off of the dashboard a few weeks ago, and it's driving my wife crazy to look at it every day.
Problem is that the automaker and subsequently, the dealerships only sell the entire setup, which is like $300. We're talking probably $0.20 worth of metal, but I would guess this part alone is probably a $25 piece if it was indeed sold alone.
I don't mind paying $25 for it, but certainly not $300 for a whole housing and 90% more parts than we need. Hell, I'd pay $50 for it just to make my wife happy. (It would drive me crazy too if I had to look at it daily as well, so I understand completely where she's coming from).
I've taken to eBay and even found salvage places on line. No one I've found has or offers this one small part. There's GOT to be hundreds of these vehicles that have been 'parted out'. I've spent HOURS AND HOURS trying to track it down, to no avail.
Is this the kind of thing that the Concierge might be able to help me find?
I am looking for a part for my wife's 4-year old SUV. The part itself is probably inexpensive--it's the car's name badge that I inadvertently broke off of the dashboard a few weeks ago, and it's driving my wife crazy to look at it every day.
Problem is that the automaker and subsequently, the dealerships only sell the entire setup, which is like $300. We're talking probably $0.20 worth of metal, but I would guess this part alone is probably a $25 piece if it was indeed sold alone.
I don't mind paying $25 for it, but certainly not $300 for a whole housing and 90% more parts than we need. Hell, I'd pay $50 for it just to make my wife happy. (It would drive me crazy too if I had to look at it daily as well, so I understand completely where she's coming from).
I've taken to eBay and even found salvage places on line. No one I've found has or offers this one small part. There's GOT to be hundreds of these vehicles that have been 'parted out'. I've spent HOURS AND HOURS trying to track it down, to no avail.
Is this the kind of thing that the Concierge might be able to help me find?
May 5, 2015, 10:18 am
#89
Join Date: Feb 2014
Posts: 4
I have never used the concierge service...Is the service limited to booking things like restaurants and what not?
I am looking for a part for my wife's 4-year old SUV. The part itself is probably inexpensive--it's the car's name badge that I inadvertently broke off of the dashboard a few weeks ago, and it's driving my wife crazy to look at it every day.
Problem is that the automaker and subsequently, the dealerships only sell the entire setup, which is like $300. We're talking probably $0.20 worth of metal, but I would guess this part alone is probably a $25 piece if it was indeed sold alone.
I don't mind paying $25 for it, but certainly not $300 for a whole housing and 90% more parts than we need. Hell, I'd pay $50 for it just to make my wife happy. (It would drive me crazy too if I had to look at it daily as well, so I understand completely where she's coming from).
I've taken to eBay and even found salvage places on line. No one I've found has or offers this one small part. There's GOT to be hundreds of these vehicles that have been 'parted out'. I've spent HOURS AND HOURS trying to track it down, to no avail.
Is this the kind of thing that the Concierge might be able to help me find?
I am looking for a part for my wife's 4-year old SUV. The part itself is probably inexpensive--it's the car's name badge that I inadvertently broke off of the dashboard a few weeks ago, and it's driving my wife crazy to look at it every day.
Problem is that the automaker and subsequently, the dealerships only sell the entire setup, which is like $300. We're talking probably $0.20 worth of metal, but I would guess this part alone is probably a $25 piece if it was indeed sold alone.
I don't mind paying $25 for it, but certainly not $300 for a whole housing and 90% more parts than we need. Hell, I'd pay $50 for it just to make my wife happy. (It would drive me crazy too if I had to look at it daily as well, so I understand completely where she's coming from).
I've taken to eBay and even found salvage places on line. No one I've found has or offers this one small part. There's GOT to be hundreds of these vehicles that have been 'parted out'. I've spent HOURS AND HOURS trying to track it down, to no avail.
Is this the kind of thing that the Concierge might be able to help me find?
Jun 5, 2015, 1:25 pm
#90
Used to be MBS PremExec
Join Date: Sep 2000
Location: Saginaw, MI (MBS)
Programs: UA 1K 1.9MM, Marriott Titanium w/Lifetime Plat, Hilton LIfetime ♢, National Exec, Amex Plat
Posts: 5,722
I am looking for a part for my wife's 4-year old SUV. The part itself is probably inexpensive--it's the car's name badge that I inadvertently broke off of the dashboard a few weeks ago, and it's driving my wife crazy to look at it every day.
<snip>
Is this the kind of thing that the Concierge might be able to help me find?
<snip>
Is this the kind of thing that the Concierge might be able to help me find?
I turned to them out of desperation. I thoroughly explained to them everything that I had already done to attempt to secure the part.
Long story short, they contacted a local Jeep dealer...Same one I called a month prior. Same one I told them not to, as I had hit brick walls there before. They told me that the dealer found an aftermarket dealer that had it. (Confirmed with my year/make/model, my VIN and a photo I sent). I was skeptical, as I had been down that road, but was assured by the concierge that everything was correct...I sent photos of the broken part for a second time. They assure me "That's right!"
They sent me the part, but it was COMPLETELY wrong. Not even close, the part they sent me was from 2 model years earlier and was like the difference between a baseball bat and a hockey stick. Concierge basically tells me, "That's it...Take it or leave it". (I am paraphrasing, they were much more nice than that, but basically what was the result).
So I'm left holding the proverbial bag. They take the part back, which was significantly more than what I had wanted to spend to begin with ($60 in parts, an overinflated $20 for shipping/handling), but will not refund the shipping, and had to drive to the dealer twice (1/2 hour each way, 3 hours lost time) to get the part back and subsequently refunded.
Concierge suggests for me to fight it with AMEX, but I'm just so freakin' over it, not going to bother. The dealer could have refunded the shipping, I just told them that I won't be coming back here for a car, service, oil change or anything...They're the dumb ones in all of this.