Jan 16, 2015, 2:33 pm
Amex Concierge: What have they done for you?
Aug 8, 2018, 10:12 pm
#451
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
FWIW, if you have access to Amex or Visa concierge through any means, the City Guides are pretty similar for both. (At least, the type and depth of content is. The formatting/look is very different.) If folks want a sample of a City Guide, just shoot an email to the concierge and tell them you're visiting St. Louis or something and want a City Guide. It seems that they pull them off a shelf and can turn them around within a day or so.
Doesn't solve the problem for folks who don't yet hold a card with a concierge service, but this would be the interim solution for anyone who does, IMO.
Doesn't solve the problem for folks who don't yet hold a card with a concierge service, but this would be the interim solution for anyone who does, IMO.
Aug 9, 2018, 8:14 pm
#452
Join Date: Nov 2014
Location: DAY
Programs: Marriott Platinum, HHonors Diamond, AA ExPLT
Posts: 116
I was a proponent of the city guides, but I just got some for a trip I’m taking to New Zealand next year. This batch was pretty disappointing compared with what I’d received in the past.
Aug 10, 2018, 9:55 am
#453
Join Date: Aug 2002
Location: Philadelphia
Programs: Marriott Platinum, Hilton Gold, Hyatt Glob
Posts: 1,786
However, I just assume that the content is from some sort of guide book that concierges uses. Nothing you can't get from a helpful book or website.
Aug 10, 2018, 10:12 am
#454
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Copyright holder is Northstar Travel Media. They have many businesses and websites. I thought I might find a sample of the report that American Express is buying, but the closest I have found is this one, which is a different concept:
7 Night Western Caribbean Cruise and shore excursions- 5/27/16 - 6/04/16- Prepared for Jane Traveler- Courtesy of First Last, Your Company Name
7 Night Western Caribbean Cruise and shore excursions- 5/27/16 - 6/04/16- Prepared for Jane Traveler- Courtesy of First Last, Your Company Name
Aug 13, 2018, 3:19 pm
#455
Join Date: Apr 2017
Location: WAS
Programs: Free Agent
Posts: 1,757
After Nobu pulled some shenanigans, the Amex Concierge team magic'd up a table for us at our preferred time at one of our favorite restaurants. I looked at making a reservation myself through OpenTable before calling Amex, and there was no reservations available within a few hours of the time they found.
Two thumbs up for the Amex team.
Two thumbs up for the Amex team.
Aug 16, 2018, 8:53 pm
#457
Join Date: Feb 2015
Location: New York
Posts: 230
Aug 21, 2018, 1:16 pm
#459
Join Date: Jan 2017
Location: Stratford upon Avon
Programs: Amex Platinum UK and related Hotel loyalty programs
Posts: 204
New York restaurants
Has anyone had any experience using Platinum concierge when booking restaurants in New York we are going over Christmas and want a few specific restaurants most seem only bookable one month before. Would the concierge be able to secure us a table before This time so we can make sure we get a table. We are thinking of restaurants like NoMad
Aug 22, 2018, 4:14 pm
#460
Join Date: May 2001
Location: The Wild West
Posts: 1,334
Has anyone had any experience using Platinum concierge when booking restaurants in New York we are going over Christmas and want a few specific restaurants most seem only bookable one month before. Would the concierge be able to secure us a table before This time so we can make sure we get a table. We are thinking of restaurants like NoMad
Aug 23, 2018, 5:32 am
#461
Join Date: Oct 2013
Location: Singapore
Programs: OZ Diamond, BAEC Silver, Marriott Platinum, HH Gold
Posts: 514
Enjoy though!
Sep 3, 2018, 2:42 pm
#464
Join Date: Sep 2018
Posts: 1
Not a big help
So with a week and a half notice they could t get into Polo Bar in NYC, Daniel or Gothom Bar and Grill. They can’t get me on list for 1 Oak or 8pm tickets to Hamilton.
Basically no better than using the Open Table app or Stubhub. Don’t get the Platinum because of this service
Basically no better than using the Open Table app or Stubhub. Don’t get the Platinum because of this service
Sep 4, 2018, 8:11 am
#465
Join Date: Feb 2015
Location: New York
Posts: 230
To be fair Polo Bar is incredibly exclusive and Hamilton tickets have sold in the the thousands. Even my friends who are insiders in the broadway community had to pull strings for me to see it. Surprised that they weren't helpful for 1 Oak /Daniel/Gotham, that should be pretty easy