Check from AMEX for rewards reimbursement? Why?
Oct 3, 2014, 4:56 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Apr 2002
Location: Madison, WI, USA
Posts: 14,162
Check from AMEX for rewards reimbursement? Why?
At the bottom was a check for $250, which is less than my valuation of 50,000 SkyMiles, but since I wasn't really expecting anything, I'm quite happy.
Has anyone else had this experience?
Oct 4, 2014, 3:31 pm
#2
Join Date: Sep 2010
Location: Bali, Indonesia
Programs: AA, DL, AK, UN, CN
Posts: 967
$250 check from AMEX for reimbursement? Why?
Just got a $250 check from AMEX :
"We are sending you the enclosed check as reimbursement for the value of Membership Rewards points that we were unable to apply to your account at the time you earned them"
I have NO idea why I got these points. Any ideas?
I just applied and received a AMEX Delta Biz card recently.
I also recently called and asked if I could use my Delta Amex to get into the Delta lounge for $29 even though I didn't have it. They said they would give me 3000 miles. Would this $250 be for the 3000 that they said they would credit me? Very strange.
I'm leery to call and ask as I'm happy to take the cash
"We are sending you the enclosed check as reimbursement for the value of Membership Rewards points that we were unable to apply to your account at the time you earned them"
I have NO idea why I got these points. Any ideas?
I just applied and received a AMEX Delta Biz card recently.
I also recently called and asked if I could use my Delta Amex to get into the Delta lounge for $29 even though I didn't have it. They said they would give me 3000 miles. Would this $250 be for the 3000 that they said they would credit me? Very strange.
I'm leery to call and ask as I'm happy to take the cash
Oct 4, 2014, 7:19 pm
#4
Join Date: Nov 2011
Location: California
Posts: 2,731
Interestingly, the same thing seems to be happening to SPG cardholders. Thread here:
http://www.flyertalk.com/forum/starw...-spg-amex.html
http://www.flyertalk.com/forum/starw...-spg-amex.html
Oct 5, 2014, 3:17 am
#8
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
This happens periodically, when they audit. See this brief discussion from early 2013:
http://www.flyertalk.com/forum/ameri...-mr-legit.html
http://www.flyertalk.com/forum/ameri...-mr-legit.html
Oct 6, 2014, 1:53 pm
#9
Join Date: Aug 2014
Posts: 4
I got the letter last month for membership rewards and it was for $1. I sorta chuckled and set it aside. Yesterday, got check for $200 for Starwood and spouse got $100 for membership rewards. I almost threw them away by accident. Looked like the same pin or account status envelopes they send out and almost went thru the shredder. Hopefully.... haven't done it before. :|
Oct 19, 2014, 6:27 pm
#10
Join Date: Apr 2013
Location: NYC
Programs: UA Gold
Posts: 26
Girlfriend just received an AMEX check for $1000.
Cannot be explained. She got AMEX Platinum spring 2013 when she received a 100,000 targeted offer. She earned/has the miles.
~11-months later (spring 2014), moved her to AMEX Everyday Preferred so she would keep miles, then cancelled Platinum (didn't want to pay the $450 fee).
She has all the miles she was promised. Received $1000 check last week. Bizarre.
Cannot be explained. She got AMEX Platinum spring 2013 when she received a 100,000 targeted offer. She earned/has the miles.
~11-months later (spring 2014), moved her to AMEX Everyday Preferred so she would keep miles, then cancelled Platinum (didn't want to pay the $450 fee).
She has all the miles she was promised. Received $1000 check last week. Bizarre.
Oct 19, 2014, 6:54 pm
#11
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,783
Girlfriend just received an AMEX check for $1000.
Cannot be explained. She got AMEX Platinum spring 2013 when she received a 100,000 targeted offer. She earned/has the miles.
~11-months later (spring 2014), moved her to AMEX Everyday Preferred so she would keep miles, then cancelled Platinum (didn't want to pay the $450 fee).
She has all the miles she was promised. Received $1000 check last week. Bizarre.
Cannot be explained. She got AMEX Platinum spring 2013 when she received a 100,000 targeted offer. She earned/has the miles.
~11-months later (spring 2014), moved her to AMEX Everyday Preferred so she would keep miles, then cancelled Platinum (didn't want to pay the $450 fee).
She has all the miles she was promised. Received $1000 check last week. Bizarre.
Oct 20, 2014, 8:51 am
#12
Join Date: Jan 2010
Location: Charlotte
Programs: US CP
Posts: 224
What rate is AMEX paying for my missing SPG points?
I received a $300 check from AMEX for my SPG Business card (closed account btw) stating that there was an error and they had trouble crediting my SPG account with all the points I had earned. I called and asked how many points I was missing but they couldn't tell me. I opened an inquiry and got the response that they had no idea how many points I was missing but $300 was the correct amount of money owed. What rate are they paying for my points? I assume the rate is terrible but I have no idea. This card has also been closed for at least 12 months.
Oct 20, 2014, 9:05 am
#13
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952