ygsq

Anyone knows what would happen for the pending MRs if the accounts were closed due to FR? Is there anyway to redeem them after that?

gumercindo

I wonder if this differs by whether or not a charge card is used or a credit card. For example, MSing $300-500 at a time on a weekly basis with a biz charge card is more/less likely to get attention if a personal credit card is used.

Dsm2m2

Just got hit with my first ever FR for AMEX BIZ Plat charges (although they froze all my other biz and personal cards that had balances on them).

On Biz plat we spend about 500k/year with 99% of charges never being above 5-10k. We had two large charges go through within minutes of each other that totaled just over 60k, which apparently triggered it.

I was asked for 2 months worth of bank statements from the business account. Once submitted, took them about 48 hours to clear it up. They did not ask for anything regarding my personal cards (or any documentation regarding the accounts that pays those bills).

Only thing that really bugged me was that we have about 10 employee cards (two who are currently traveling) and I didn't get a single call or email about the freeze. I had to find out from an employee who's card got declined, which is obviously a little embarrassing.

AllieKat

American Express is either quite good or absolutely awful to deal with. Even a suspected fraud block gets YOU treated like a criminal.

Jarrett

What a disappointing way for a company to do business... More and more lately it seems they can't be trusted. I can't imagine any executive at American Express would feel differently when presented with these facts. Would you consider moving your business elsewhere? We can only speak with our wallets when companies behave like this, and even that often isn't enough to create change.

AllieKat

American Express recently has really gone downhill. At a time when they're losing partnerships they're responding by treating their customers as if their custom is worth nothing to them?!?!?!

Juda Cohen

Just got slapped with a fr for spending 20k in 2 months to try and hit a 100k bonus for biz platinum I have never filed taxes neither personal nor income am I screwed? Also would it be possible to stall them until the statement closes and get the bonus?

Happy

Then how do you report your stated income on the card application? US taxation law requires reporting any income above a certain threshold which obviously is way way below what AMEX considers worthy for getting its cards, let alone a biz plat card...

If you could provide AMEX some financial documentations showing you own boatload of liquid assets, then you should be off the hook although it may take some back and forth to get them accept alternative documents. Else, yeah, you know the answer.

mhdena

There was a teenager on Dan's Deals who had a similar problem last year, couldn't produce a return because s/he was still a dependent on the parents return.

Not saying this is OPs case, but circumstances sound the same.

pvgman

Amex gives me a confortable credit, some month above 20k spending, no issue, but every time I call to check if a large transaction will be accepted, some 20k or above, they tell me that my limit is somewhere like 8k left even if I am at the beginning of the month...

Are they artificially lowering my limit when they know I want to buy something very expensive?

Will pay with a debit card at the end and miss the points and amex the transaction fee as I can't wait on this particular transaction until they receive the transfer for a prepayment

I have had the card for 4 years and always paid on time

mia

What type of American Express card are you using, in which country is it issued? What type of merchant is the large transaction that cannot be delayed?

baccarat_king

Why are you being so scared? If you have been a good customer, and always pay on time just do the transaction. Chances are, it will go through. If not, call and in the affirmative question why it was not approved. (Chances are they would make an exception). Once again, why are you so scared.

In my market, they say the maximum exposure without additional financials is €50k, they will allow you to go over that by close to 2x++. It's all based on your profile and past purchases and ability to pay. But, once again, you are the customer. You are making a purchase. AMEX is in business to approve financially sound purchases. Stop being scared. Act in the affirmative. What do you have to lose?

clockhand

3rd time going through FR in.... 8 years of my relationship with them.
Nothing unusual but high $ credit line with them - this is what they say every single time when they do FR on me and I ask why.
I always send the form back asap and usually in a week or a week and a half, everything is back to normal.

if anybody has questions about FR, feel free to ask

globaltrotter

clockhand

High 6-figures. Time to time I do have statements closed with ~$100k balance. Never carried any balance in my history. Mix of charge and credit cards. Both biz and personal.
This particular time - I actually don't even have 10k balance combined.