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Problem transferring points from AMEX to Frontier [obsolete account number]

Problem transferring points from AMEX to Frontier [obsolete account number]

Old Dec 22, 13, 10:57 am
  #1  
Original Poster
 
Join Date: Jul 2011
Location: Leawood, KS
Programs: AAmerican, American Express Points
Posts: 21
Problem transferring points from AMEX to Frontier [obsolete account number]

About 10 days ago I needed to get two tickets for my wife and father-in-law on Frontier. I transferred 30K points from AMEX to Frontier, but the points didn't show up in time, so I bought the flights.

Have been checking every since and the points never showed up. Then I checked with AMEX and the FF number I gave is not my wife's FF number. Oh damn, I was always worried something like this would happen.

It wasn't a typo, it just looks like I put in an old FF number I had that was expired. I tried to call Frontier, but their hold time was 53 minutes. I will call back later today when I don't have to wait for an hour. But I wondered if this has every happened to anybody else. Any advice?
Bryan Schmiedeler is offline  

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