Centurion Travel misquoted cost to change ticket.

Old Oct 10, 13, 11:16 pm
  #1  
Original Poster
 
Join Date: Oct 2004
Posts: 1,541
Centurion Travel misquoted cost to change ticket.

Today, my husband's assistant tried to change his outbound flight on a United ticket booked with Centurion Travel. The Amex agent told her that changing the SFO-AUS portion would require that his return AUS-SFO be cancelled and re-ticketed as well, plus a $200 change fee. Since this is the Formula 1 race weekend in Austin and the return flights are now nearly sold out, the roundtrip fare went from $659 to more than $1400. The agent insisted this was a United fee, not Amex. I refused to allow Amex to make the change and asked her to get a United agent on the phone, which she was unable to do immediately.

I then signed on to my husband's united.com account (after figuring out the reservation didn't appear there because the Amex locator had the wrong United FF number) and was able to make the change, pay the $200 change fee, and get a $34 refund because the new fare was actually a little bit less.

Has anyone ever heard of this new ticketing rule? Has anyone else had errors with Amex Centurion reservations?
climbermom is offline  
Old Oct 11, 13, 5:45 am
  #2  
Suspended
 
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,659
I don't believe there is any "rule" involved here.
It could be one of a couple of things or a combination thereof:
A less-skilled agent misreading the fare rules and/or mis-applying them;
Perhaps the original ticket was booked in a fare class that AmEx had access to and it was then sold out;
The fare class was indeed unavailable when AmEx proposed to make the change. When you went to look at the booking, inventory in that fare class had become available.
Air fares are dynamically-priced depending on supply and demand.
UAPremExecflyer is offline  
Old Oct 11, 13, 9:03 am
  #3  
 
Join Date: Jan 2013
Programs: Aeroplan Diamond, SPG Plat, Hilton Gold, Marriott
Posts: 1,820
This is odd. Never heard of changing the outbound portion needs to cancel the return portion. The agent must be new.
Cana2013 is offline  
Old Oct 11, 13, 9:26 am
  #4  
alc
 
Join Date: Dec 2008
Posts: 4,514
Originally Posted by Cana2013 View Post
This is odd. Never heard of changing the outbound portion needs to cancel the return portion. The agent must be new.
I wonder if the agent just mean it need to be re-ticket as the outbound is changing... and hence fare and tax are all re-calculated.. just for some reason it is a lot more doing it with the agent vs OP doing it online.
alc is offline  

Thread Tools
Search this Thread
Search Engine: