Amex travel booking "deal"
Sorry, I know this is long but "it's complicated". I just got a Plat card and wanted to see if any FHR options for our 4 nights in Waikiki. Went to the AMEX link to "book online with Fine Hotels and Resorts". Put in our dates and a laundry list of available hotels comes up. Not FHR, just regular hotels (?).
I assumed that there are no FHR available on Waikiki beach for our dates but there is a "Lowest Rate Guaranteed" link that says AMEX travel will match lowest rate on hotels' websites. Standard room @ the Outrigger Waikiki OTB is $298/night. We want an oceanfront room which AMEX site says we can upgrade to for +$161/night (298+161=459). The "best available" public rate is $409 per the hotel website BUT, on the AMEX site there is an ad next to the OF room that says "Buy 3 nights, get 1 FREE". $459X3 < $409X4 or is it? I do a dummy booking and can't figure out where they are getting the final pre tax price of $1768. It is not $459 X 3 (or X4) so I call online travel CSR. I explain my confusion and ask her to walk me through it. The "buy 3 get 1 free" is being calculated at a per night rate of $589. For a room that is $409 on the hotels website! That works out to $441/night. She blames the hotel and says they do not set the prices, they get them from the hotel. I ask about lowest rate guarantee and am told that I would need to book the package then submit a claim for the other rate with a different department - she could not help me with that. At this point I give up. What a waste of my time. Sorry for the rant but very aggravated with the bait and switch pricing and the passing the buck from the CSR. Anyway - ended up booking the AAA rate direct with the hotel for $359/night. Will not be wasting my time with AMEX travel booking again. |
There is confusion. Assuming your card is issued in the USA it sounds as if you searched at this site:
americanexpress.com/travel ...rather than at... americanexpress.com/fhr There is one FHR property "Trump International Hotel Waikiki Beach Walk". |
Originally Posted by mia
(Post 20147515)
There is confusion. Assuming your card is issued in the USA it sounds as if you searched at this site:
americanexpress.com/travel ...rather than at... americanexpress.com/fhr There is one FHR property "Trump International Hotel Waikiki Beach Walk". I'll check out the /fhr link - thanks! |
Originally Posted by SquarePeg
(Post 20147426)
The "best available" public rate is $409 per the hotel website BUT, on the AMEX site there is an ad next to the OF room that says "Buy 3 nights, get 1 FREE". $459X3 < $409X4 or is it?
I do a dummy booking and can't figure out where they are getting the final pre tax price of $1768. It is not $459 X 3 (or X4) so I call online travel CSR. I explain my confusion and ask her to walk me through it. The "buy 3 get 1 free" is being calculated at a per night rate of $589. For a room that is $409 on the hotels website! That works out to $441/night. She blames the hotel and says they do not set the prices, they get them from the hotel. I ask about lowest rate guarantee and am told that I would need to book the package then submit a claim for the other rate with a different department - she could not help me with that. At this point I give up. What a waste of my time. Sorry for the rant but very aggravated with the bait and switch pricing and the passing the buck from the CSR. Anyway - ended up booking the AAA rate direct with the hotel for $359/night. Will not be wasting my time with AMEX travel booking again. As an example, with Starwood Hotels, they often have 30% discounts or other such promotions. Their Buy x Get x Free rates are based on their standard non-discounted rate. Sometimes it works out cheaper sometimes not. Bottom line is this is the same across nearly all hotel chains. AMEX is probably just offering the hotels promotion. |
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