Return expired, damaged, cancelled titanium Centurion card to Amex?
Dec 10, 2012, 5:35 pm
#1
Original Poster
Join Date: Jul 2008
Posts: 171
Return expired, damaged, cancelled titanium Centurion card to Amex?
A little off top, but i just got my new card as the expiration date is up this month. And they want the old card back. What happens if we dont send the cards back?
Dec 10, 2012, 6:04 pm
#2
Join Date: Dec 2006
Location: SXSW
Programs: DL Plat; HH Diamond; SPG & Hyatt Plat
Posts: 996
Dec 10, 2012, 7:47 pm
#3
Join Date: Nov 2005
Location: YYT/YYZ
Programs: AC*SE, AC*MM, SPG Gold, FPC Plat, HHonors Diamond, PC Plat Elite, R&C Club 5C, Hyatt GP
Posts: 2,201
I received a replacement Canadian card recently, and I had assumed I would have to return the old one. But when I asked, they told me to just drill or punch a hole in the old card. They weren't interested in having it back. Not sure why there would be a different policy in Canada.
Dec 11, 2012, 10:37 am
#5
Join Date: Oct 2007
Programs: Plat:US,DL (ex KL,AF,LX,LY) Gold:BA,VS (ex CO,UA).Plat.SPG,HGP Diam.HH. ICHG Plat RA. Amex Centurion
Posts: 673
That is why, for the metal-made Centurion cards only, they send you a pre-paid envelope so you can send back your "indestructible" card and they will destroy it for you, as a free service.
Last edited by S.Bling; Dec 11, 2012 at 2:12 pm Reason: typo
Dec 11, 2012, 11:13 am
#6
Join Date: Nov 2005
Location: YYT/YYZ
Programs: AC*SE, AC*MM, SPG Gold, FPC Plat, HHonors Diamond, PC Plat Elite, R&C Club 5C, Hyatt GP
Posts: 2,201
Except in Canada, where they don't. Perhaps we're just more handy with tools in this part of the world.
Dec 11, 2012, 11:44 am
#7
Join Date: Oct 2007
Programs: Plat:US,DL (ex KL,AF,LX,LY) Gold:BA,VS (ex CO,UA).Plat.SPG,HGP Diam.HH. ICHG Plat RA. Amex Centurion
Posts: 673
Dec 11, 2012, 11:44 am
#8
Original Poster
Join Date: Jul 2008
Posts: 171
I received a replacement Canadian card recently, and I had assumed I would have to return the old one. But when I asked, they told me to just drill or punch a hole in the old card. They weren't interested in having it back. Not sure why there would be a different policy in Canada.