Platinum Concierge (USA) - Email?
Jan 9, 2005, 12:06 am
#2
Join Date: Nov 2004
Location: Houston
Programs: AmEx Plat, CO Plat, SPG Gold, Hertz Gold
Posts: 62
Originally Posted by rajvar
Can AMEX Plat card members e-mail the concierge? It would be nice to shoot a msg from my blackberry to make reservations...
Atleast thats the address they email me off of. But I think you will need to call them and tell them that you'll be emailing as well.
Jan 8, 2010, 9:45 am
#3
Join Date: Jul 2009
Location: Tampa Bay, FL
Programs: AMEX Plat, DL Silver/Reserve, VA Silver, SPG Gold, US Air DMS, AA Gold
Posts: 12
Email worked!
[email protected]
Atleast thats the address they email me off of. But I think you will need to call them and tell them that you'll be emailing as well.
Atleast thats the address they email me off of. But I think you will need to call them and tell them that you'll be emailing as well.
However, I just tried e-mailing that address, and I got a response back from Platinum Concierge that I can e-mail in any request. This is very convenient. I had been using Red Butler because they allowed e-mail requests while I was under the impression Amex did not.
Anybody else regularly e-mail in requests? Do you have to include your CC number? All they had to go by was my name.
Jan 8, 2010, 9:56 am
#4
Join Date: Oct 2007
Programs: Plat:US,DL (ex KL,AF,LX,LY) Gold:BA,VS (ex CO,UA).Plat.SPG,HGP Diam.HH. ICHG Plat RA. Amex Centurion
Posts: 673
Funny, no where in Amex Platinum literature or on the Platinum website do they mention an e-mail address to e-mail in requests. I even called and asked them if there was such a thing, and they said no, they only take requests by phone.
However, I just tried e-mailing that address, and I got a response back from Platinum Concierge that I can e-mail in any request. This is very convenient. I had been using Red Butler because they allowed e-mail requests while I was under the impression Amex did not.
Anybody else regularly e-mail in requests? Do you have to include your CC number? All they had to go by was my name.
However, I just tried e-mailing that address, and I got a response back from Platinum Concierge that I can e-mail in any request. This is very convenient. I had been using Red Butler because they allowed e-mail requests while I was under the impression Amex did not.
Anybody else regularly e-mail in requests? Do you have to include your CC number? All they had to go by was my name.
Jan 8, 2010, 4:22 pm
#5
Join Date: Oct 2009
Location: Nashville, TN
Posts: 492
When I emailed cent I never got a response unless I was responding to one of their emails. It's good to hear you're getting a response. I'll try the plat email and see since I have show tickets I'd like them to find me.
Jan 9, 2010, 12:34 pm
#6
Join Date: Jul 2009
Location: Tampa Bay, FL
Programs: AMEX Plat, DL Silver/Reserve, VA Silver, SPG Gold, US Air DMS, AA Gold
Posts: 12
E-mail Update
I sent a "test" request (just had them call a store to see if an item was in stock). They responded about 18 hours later with the information I requested. Red Butler is much quicker, but hey, Amex Plat Concierge is included in membership fee. No complaints.
Jan 10, 2010, 1:04 pm
#7
Join Date: Oct 2009
Location: Nashville, TN
Posts: 492
I stand corrected, they responded! I emailed platrequests and they responded from centrequests, even though I no longer have the card! It did take 24 hours for a reply and they were not able to find any tickets, but atleast they replied.
Jan 10, 2010, 2:17 pm
#8
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,964
Please take that E-mail address out of the posts; I don't want to see it abused (and since it's in plaintext, it's being harvested for SPAM as we speak).
Jan 10, 2010, 5:22 pm
#9
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,964
Doh! Gotta start watching those posting dates; I had no idea the original post was nearly 5 years old.
[EmilyLitella]"... never mind."[/EmilyLitella]
[EmilyLitella]"... never mind."[/EmilyLitella]
Mar 2, 2010, 2:42 pm
#10
Company Representative - Amex
Join Date: Aug 2009
Posts: 221
You may use the following email address to contact the Concierge as long as your Card product includes this feature as a benefit.
[email protected]
[email protected]
Beth
Amex Customer Care
[email protected]
[email protected]
Beth
Amex Customer Care
Mar 2, 2010, 3:08 pm
#11
Join Date: Nov 2008
Location: Utrecht, the Netherlands
Programs: Marriott LTP, Hilton Gold, ITA Elite+, Cathay S, Singapore S, Hertz PC, Avis PC
Posts: 3,151
Is this also available for Platinum Card holders in the Netherlands?
And if so, when emailing them do you have to add your card number to the mail?
And if so, when emailing them do you have to add your card number to the mail?
Mar 2, 2010, 3:10 pm
#12
Join Date: Nov 2007
Location: Hoboken, NJ
Programs: Amex Plat, SPG Gold, Hyatt Plat, HH Gold
Posts: 495
That being said, I am not sure if that is a benefit of your Dutch Plat card.
Mar 2, 2010, 5:55 pm
#13
Company Representative - Amex
Join Date: Aug 2009
Posts: 221
My apology. The email addresses I provided are for U.S. Cards only. For international cards, please contact the customer service center that services your Card for direction.
Because email is not a secure we do not recommend including your account number in the communication.
Beth
Amex Customer Care
Because email is not a secure we do not recommend including your account number in the communication.
Beth
Amex Customer Care
Dec 21, 2012, 2:06 pm
#15
Join Date: Sep 2011
Location: BOS
Posts: 519
Old man yells at cloud, etc.
My apology. The email addresses I provided are for U.S. Cards only. For international cards, please contact the customer service center that services your Card for direction.
Because email is not a secure we do not recommend including your account number in the communication.
Beth
Amex Customer Care
Because email is not a secure we do not recommend including your account number in the communication.
Beth
Amex Customer Care
I tried to call the US Platinum # with a request last week while I was there but they couldn't help me. It's annoying, because my US sim card for some reason won't let me dial German numbers.
Why not just truly make this a global service where I could call whichever country's concierge service?