Did you request a replacement or upgraded Amex last week?

Old Jun 26, 12, 4:15 am
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Did you request a replacement or upgraded Amex last week?

If so, there is a good chance you will not get it.

I have an HHonors card and asked that it be switched to an HHonors Surpass card. I noticed that there was no notation on my account that I now have the Surpass card nor was I debited the $75 for it.

(I was not surprised that it had not yet arrived -- that usually takes about 2 weeks because of where I live.)

I called Amex today and was told that there was a computer glitch last week and that they lost the requests of anyone who asked to change his Amex from one type to another.
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Old Jun 26, 12, 10:19 am
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Originally Posted by Dovster View Post
If so, there is a good chance you will not get it.

I have an HHonors card and asked that it be switched to an HHonors Surpass card. I noticed that there was no notation on my account that I now have the Surpass card nor was I debited the $75 for it.

(I was not surprised that it had not yet arrived -- that usually takes about 2 weeks because of where I live.)

I called Amex today and was told that there was a computer glitch last week and that they lost the requests of anyone who asked to change his Amex from one type to another.
Secondary Surpass card requested on Monday June 18, card received via Fedex Thursday June 21.
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Old Jun 26, 12, 11:01 am
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Originally Posted by Ritz View Post
Secondary Surpass card requested on Monday June 18, card received via Fedex Thursday June 21.
That is not the same as switching cards (from HHonors to Delta or even HHonors to Surpass). That, apparently, was where the problem was.
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