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Amex US: Refer a friend & earn rewards? Experiences and problems.

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Amex US: Refer a friend & earn rewards? Experiences and problems.

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Old May 31, 2018, 7:06 am
  #91  
 
Join Date: Aug 2012
Posts: 543
My call was 5 weeks ago now, late April. They opened a case, but I still haven’t heard anything or seen my missing points.
rbw5t is offline  
Old Jun 4, 2018, 4:42 pm
  #92  
 
Join Date: Nov 2017
Posts: 24
Can I file a complaint to CFPB about this? Hilton said the problem was on Amex's side and Amex said it was Hilton's problem. They both said they were working on it but they had no idea when it would be fixed.
avatarx is offline  
Old Jun 4, 2018, 4:57 pm
  #93  
 
Join Date: Sep 2006
Location: PHX
Programs: AS MVP, HH Diamond
Posts: 3,259
Originally Posted by avatarx
Can I file a complaint to CFPB about this? Hilton said the problem was on Amex's side and Amex said it was Hilton's problem. They both said they were working on it but they had no idea when it would be fixed.
I have wondered the same thing. I suppose if it's outside CFPB's scope they would just tell you so and you wouldn't be 'out' anything except time spent making the complaint.
Ripper3785 is offline  
Old Jun 9, 2018, 7:30 am
  #94  
 
Join Date: Jun 2011
Posts: 3,528
Points for a recent Hilton referral just posted, before the next statement even closed
nall is offline  
Old Jun 9, 2018, 3:28 pm
  #95  
 
Join Date: Sep 2006
Location: PHX
Programs: AS MVP, HH Diamond
Posts: 3,259
Originally Posted by nall
Points for a recent Hilton referral just posted, before the next statement even closed
So you had 25K added to your hilton account? Was the addition labeled in a particular way?
Ripper3785 is offline  
Old Jun 9, 2018, 4:23 pm
  #96  
 
Join Date: Jun 2011
Posts: 3,528
Originally Posted by Ripper3785
So you had 25K added to your hilton account? Was the addition labeled in a particular way?
Yes, 25000 points. Description is "Aspire Card Referral Bonus."
nall is offline  
Old Jun 11, 2018, 4:50 pm
  #97  
 
Join Date: Nov 2017
Posts: 24
Originally Posted by nall
Points for a recent Hilton referral just posted, before the next statement even closed
When did you have your referral?
avatarx is offline  
Old Jun 12, 2018, 2:52 pm
  #98  
 
Join Date: May 2013
Posts: 315
Amex twitter team replied to me that they were looking to finish transferring those "delayed" referral points by end of this month.
Ripper3785 likes this.
lz80521 is offline  
Old Jun 13, 2018, 7:41 am
  #99  
 
Join Date: Jul 2016
Posts: 222
I had two 15K referral bonus that should have posted the first week of January just recently post in the last week of May. I had called both Hilton and AMEX multiple times and even received letters from AMEX saying that the points were NOT due. But as I said just received them ultimately in late May. Go figure.
FleyeSkyHigh is offline  
Old Jun 27, 2018, 7:19 pm
  #100  
 
Join Date: Jan 2014
Location: Chicago
Posts: 108
Referred a friend back in February, and have been going back and forth with both Hilton and Amex since May. Hilton was kind enough to give me 20k earlier today and then hours later I got another 20k. I'm not able to see the descriptions yet, but I'm assuming the second 20k is from AMEX. So hopefully others will be receiving their points as well very soon.
Mitz9060 is offline  
Old Jun 27, 2018, 7:46 pm
  #101  
FlyerTalk Evangelist
 
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
ouch

one thing ive always found odd is on plat - 15k per, limit 55k - why 55k instead of 60k when its only 5k difference
Kagehitokiri is offline  
Old Jun 28, 2018, 8:33 am
  #102  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
Originally Posted by Kagehitokiri
ouch

one thing ive always found odd is on plat - 15k per, limit 55k - why 55k instead of 60k when its only 5k difference
I wondered the same thing and came to the conclusion that the limit must be 55k MRs across all cards - meaning you could obtain three 15k referrals and one 10k referral (or some other mathematical combination from different card referral bonuses offered at differing points levels) that would add up to 55k MRs.
Diplomatico is offline  
Old Jun 28, 2018, 3:44 pm
  #103  
 
Join Date: Mar 2014
Posts: 322
Are most folks getting better resolution from Chat, Phone or Twitter? I had an April referral post on my statement, but not my Hilton account. Chat rep says on their end they see the points being sent with a code and HILT 25K MGM.
hyperzulu is offline  
Old Jun 28, 2018, 4:00 pm
  #104  
 
Join Date: May 2013
Posts: 315
Originally Posted by lz80521
Amex twitter team replied to me that they were looking to finish transferring those "delayed" referral points by end of this month.
Points posted today.
lz80521 is offline  
Old Jun 28, 2018, 6:03 pm
  #105  
 
Join Date: Sep 2006
Location: PHX
Programs: AS MVP, HH Diamond
Posts: 3,259
Originally Posted by hyperzulu
Are most folks getting better resolution from Chat, Phone or Twitter? I had an April referral post on my statement, but not my Hilton account. Chat rep says on their end they see the points being sent with a code and HILT 25K MGM.
This is the norm. On Amex side it looks like they're sent but Hilton doesn't/didn't appear to be receiving them.

Originally Posted by lz80521
Points posted today.
Still nothing for me. (referral bonus shows on my March statement)
Ripper3785 is offline  


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