Amex US: Refer a friend & earn rewards? Experiences and problems.
Apr 19, 2018, 2:14 pm
#76
Join Date: Nov 2017
Posts: 24
I didn't know the bonus points were on my monthly statement until I saw your post. I referred on 2/7/18 and the referral bonus shows up on March statement but not on Amex or Hilton website. I chatted with an online rep about a month after the referral to make sure my referral was registered on their system (didn't know the bonus showed up on my statement at that time). The rep saw my referral and said the bonus points would post in like 8-12 weeks.
Last edited by avatarx; Apr 19, 2018 at 4:41 pm
Apr 19, 2018, 2:18 pm
#77
Join Date: Sep 2006
Location: PHX
Programs: AS MVP, HH Diamond
Posts: 3,259
Thank you for the follow-up and for doing the legwork on this. Let us know if/how you get this resolved.
Apr 19, 2018, 4:38 pm
#78
Join Date: Nov 2017
Posts: 24
I spoke to another Amex rep this afternoon and he said I would see the 25,000 bonus points on my Hilton account within 72 hours. I'll update once I get it.
Apr 20, 2018, 7:45 am
#79
Join Date: Aug 2012
Posts: 544
Thanks for the updates on this. I’m in the same boat - I’ve had two HH referrals that have showed up on my Amex statements but I haven’t actually gotten the points. I’m hoping it’s just one of those things that actually takes 8-10 weeks for some reason, as opposed to having to fight about it to get it fixed. I’ll be watching here to see how it turns out for people. Please keep us updated! Thanks!
Apr 20, 2018, 1:24 pm
#80
Join Date: Jun 2011
Programs: Hhonors Diamond; Marriott Gold; IHG Platinum
Posts: 87
Thanks for the updates on this. I’m in the same boat - I’ve had two HH referrals that have showed up on my Amex statements but I haven’t actually gotten the points. I’m hoping it’s just one of those things that actually takes 8-10 weeks for some reason, as opposed to having to fight about it to get it fixed. I’ll be watching here to see how it turns out for people. Please keep us updated! Thanks!
Apr 20, 2018, 1:34 pm
#81
Join Date: Aug 2012
Posts: 544
I have exactly the same problem. The referrals were made early last fall. I started calling Amex in November. Back and forth between Amex and Hilton with many calls. Amex finally claims points sent to Hilton on February 4th and confirmation from Hilton received by them on the next day. Hilton says the points were never received. Interestingly, the Amex statement for the period ending February 2nd (a couple of days AFTER Amex claims to have sent the points) show the referral bonus points for that period. None ever showed-up in the Hilton account, though. Several weeks ago during a conference call with both Hilton and Amex, I thought it would finally be settled shortly thereafter. I didn't hear anything so called Hilton after 2 weeks. I was told that Hilton closed its investigation as the points were never sent by Amex. The Hilton Rep told me that Amex acknowledged the problem and said it is also a known problem and that Amex needs to fix it. I'm done referring anyone to Amex again. Even if I eventually receive these points, it's not worth the time spent trying to chase them down.
Apr 20, 2018, 1:38 pm
#82
Join Date: May 2013
Posts: 315
Referred two friends in mid-January, never received the bonus points though they were shown in Feb statement. Called amex and hilton and they said it is an known issue. Amex claimed they are issuing points again case by case. No estimated timeline. Ridiculous.
Apr 22, 2018, 3:54 pm
#83
Join Date: Nov 2017
Posts: 24
72 hours passed and no points were posted to my Hilton account. I contacted Amex online rep and he said he did not see any case/inquiry opened. He opened a new inquiry and told me to contact them after 2 weeks to check the status...
Apr 22, 2018, 5:16 pm
#84
Join Date: May 2013
Posts: 315
Amex twitter team told me they would post points in July. So, 6 months from January.
Apr 23, 2018, 9:48 am
#85
Join Date: Aug 2012
Posts: 544
I did online chat with AMEX. Rep seemed good, but still insisted the points had been sent and that it's not an AMEX problem and must be a Hilton problem. She opened a case and gave me the reference number. I'll follow up in a few weeks, but I'm not hopeful of it being solved easily. 45k points at issue for me; 25k from Aspire referral and 20k from Ascend referral.
Apr 23, 2018, 10:42 am
#86
Join Date: Sep 2006
Location: PHX
Programs: AS MVP, HH Diamond
Posts: 3,259
I've referred the Flyertalk Hilton rep to this thread. They asked for some follow up information on my specific account which I just provided. Sounds like we all are approaching this from several different angles- maybe we'll get some movement towards a resolution.
Apr 27, 2018, 10:09 am
#87
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Diamond Elite
Posts: 1,445
Sorry if this isn't the right thread (mods feel free to move, if appropriate) or if this question has already been answered elsewhere, but I couldn't find it:
As an AMEX Platinum (personal) cardholder, am I able to get referral bonus for referring to an AMEX Platinum Business card?
As an AMEX Platinum (personal) cardholder, am I able to get referral bonus for referring to an AMEX Platinum Business card?
Apr 27, 2018, 10:38 am
#88
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
May 16, 2018, 3:20 pm
#89
Join Date: Jun 2011
Programs: Hhonors Diamond; Marriott Gold; IHG Platinum
Posts: 87
I have exactly the same problem. The referrals were made early last fall. I started calling Amex in November. Back and forth between Amex and Hilton with many calls. Amex finally claims points sent to Hilton on February 4th and confirmation from Hilton received by them on the next day. Hilton says the points were never received. Interestingly, the Amex statement for the period ending February 2nd (a couple of days AFTER Amex claims to have sent the points) show the referral bonus points for that period. None ever showed-up in the Hilton account, though. Several weeks ago during a conference call with both Hilton and Amex, I thought it would finally be settled shortly thereafter. I didn't hear anything so called Hilton after 2 weeks. I was told that Hilton closed its investigation as the points were never sent by Amex. The Hilton Rep told me that Amex acknowledged the problem and said it is also a known problem and that Amex needs to fix it. I'm done referring anyone to Amex again. Even if I eventually receive these points, it's not worth the time spent trying to chase them down.
May 16, 2018, 4:30 pm
#90
Join Date: Sep 2006
Location: PHX
Programs: AS MVP, HH Diamond
Posts: 3,259
UPDATE - I called AMEX again today. Was placed on a "brief" hold for 20 minutes. Then, I was told that there is indeed a known problem and that I'm not the only one. Believe it or not, I was told that AMEX is working on the problem DAILY. So, even though the resources of the entire corporation are being brought to bear on this issue, there is no timetable for a resolution. I told the rep that my first call to AMEX as to this matter was on November 21st. Since there is no timetable, I inquired as to whether or not it might be another 6 months. He told me "no, it won't be anywhere near 6 months" and that I'll be notified just as soon as it is resolved. I told him to save this tape in case - just for fun - we want to listen to it in November.