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Airline fee $250/$200/$100 reimbursement reports: WN (2011-2019)

Old Sep 17, 2014, 10:45 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Tanic
Reminder: you must enroll and select Southwest as your airline BEFORE making a reimbursable purchase.
Some have suggested the need to wait several hours or even a day before making the purchase, but there are also several DPs that worked without waiting that long.

(BTW, you will often hear people refer to Southwest as WN. WN is the IATA code for Southwest Airlines. SW is the IATA code for Air Namibia.)

Caution: As of late July 2019, reports are that direct gift card purchases are no longer being reimbursed.
To purchase click here: https://www.southwest.com/gift-card/create-card.html Caution: Do NOT login to your Southwest Rapid Rewards account when making the purchase.

What does appear to work is buying flight tickets less than $100, OR using gift cards to get the charged amount down to less than $100.

Always read the last few pages to get up-to-date DPs.





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Airline fee $250/$200/$100 reimbursement reports: WN (2011-2019)

Old Nov 22, 2018, 11:06 am
  #1321  
 
Join Date: Mar 2011
Location: BDL, JFK
Posts: 658
Bought $200 on wife’s platinum card 11/16 reimbursed 11/18. Used to be afraid to do all $200 in one shot but no more.
Robl is offline  
Old Nov 29, 2018, 9:48 am
  #1322  
 
Join Date: Aug 2008
Posts: 542
Guys, I just tried purchasing a gift card and got an error message. Now I am wondering should I try again or wait couple days and see if charge appears?
  • We were unable to process your request right now. Please try again or if you continue to have difficulties, please contact a Southwest Airlines Customer Service Representative at 1-800-I-FLY-SWA (1-800-435-9792) (SW104105)
Green_eyes is offline  
Old Nov 29, 2018, 10:04 am
  #1323  
mia
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,886
Originally Posted by Green_eyes
.... wait couple days and see if charge appears?
...]
We have a few reports that transactions were processed even when this error message was displayed. Have you checked your American Express account for a Pending transaction in the correct amount?
mia is online now  
Old Nov 29, 2018, 10:46 am
  #1324  
 
Join Date: Aug 2008
Posts: 542
Currently no pending charges
Green_eyes is offline  
Old Nov 29, 2018, 1:35 pm
  #1325  
 
Join Date: Jul 2004
Programs: CO, UA, AA, WN, DL Gold
Posts: 2,981
If you don't have an immediate need for the GC, let it rest for a couple of days. Then make sure nothing was charged and just purchase it again.
thebat is offline  
Old Nov 29, 2018, 2:16 pm
  #1326  
 
Join Date: Nov 2018
Posts: 1
.....Anyone have like situation ???? What happened??
I am an authorized user on my mothers Plat Am Exp. account.(with my Own card) ALL my charges appear on her online account page.. Am Exp rep told me that $200 credit on Plat card is Only for main card holder. ..She Does NOT fly so i had her choose Southwest as her Airline for travel credit. I then used MY card to buy SW gift card (remember ALL my charges appear on Her acccount ) Will the credit be applied ?? Its been 5 days so far and still No credit.... Anyone else been in this situation? What was result ?? THANKS All
Glenn2fly is offline  
Old Nov 29, 2018, 5:58 pm
  #1327  
mia
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,886
Originally Posted by Glenn2fly
..... Am Exp rep told me that $200 credit on Plat card is Only for main card holder. .....
This is an oversimplification. The credit is $200 per account (not per card), per year. A transaction made with a supplementary card can trigger the reimbursement.
mia is online now  
Old Nov 29, 2018, 10:11 pm
  #1328  
 
Join Date: Apr 2018
Posts: 5
New Schwab Platinum...ordered a $200 gc on 11/27. Wanted to send the gc to my own email address. I got the receipt by email, but not the electronic gift card. 11/29 still haven’t received it yet. Payment is pending with AMEX. Usually the electronic gc’s come fairly instantly. Not calling yet. I will wait a few days more...

I did not receive any error messages.
salarson12 is offline  
Old Nov 30, 2018, 10:56 am
  #1329  
 
Join Date: Nov 2017
Posts: 13
Both me and my wife have the platinum.
We added southwest Nov 21 and the same day purchased 2 $100 gift cards each. Still no reimbursement for both its Nov 30.
Credit still says $200 remaining.
Last year I purchased 2 $100 certs but on consecutive days. But still one was the same day I added the airline and it worked perfectly fine.

Only difference I see is last year the transaction posted with Southwest Dallas/TX and its address.
This year it shows up as
---------------------
Spd/Air Freight

PASSENGER
TICKET NUMBER - 123123213 (Some random number)
-----------------------
I see this for all 4 transactions. Not sure why online egift card would ring up as this, only thing different I remember was I was logged in as Rapid rewards member.

Any one with this situations?
stallionv is offline  
Old Nov 30, 2018, 12:34 pm
  #1330  
 
Join Date: Jul 2011
Posts: 13
Originally Posted by stallionv
Both me and my wife have the platinum.
We added southwest Nov 21 and the same day purchased 2 $100 gift cards each. Still no reimbursement for both its Nov 30.
Credit still says $200 remaining.
Last year I purchased 2 $100 certs but on consecutive days. But still one was the same day I added the airline and it worked perfectly fine.

Only difference I see is last year the transaction posted with Southwest Dallas/TX and its address.
This year it shows up as
---------------------
Spd/Air Freight

PASSENGER
TICKET NUMBER - 123123213 (Some random number)
-----------------------
I see this for all 4 transactions. Not sure why online egift card would ring up as this, only thing different I remember was I was logged in as Rapid rewards member.

Any one with this situations?
Just looked it up from last year and it had the "ticket number" back then too with successful reimbursement:

Ticket Number: XXXXXXX
Document Type: SPD/AIR FREIGHT

So it seems like coding may not be the issue

Last edited by trentblase; Nov 30, 2018 at 12:40 pm
trentblase is offline  
Old Dec 2, 2018, 11:15 pm
  #1331  
 
Join Date: Jul 2011
Posts: 13
$200 GC purchased 11/28, reimbursed 12/1.
B3nder likes this.
trentblase is offline  
Old Dec 3, 2018, 11:14 am
  #1332  
 
Join Date: Nov 2017
Posts: 13
Originally Posted by trentblase
$200 GC purchased 11/28, reimbursed 12/1.
That's good for you. No credit yet for us .
So will contact AMEX after the 14 day wait, but will have to have a good story to tell.
Any recommendations on what should I say the charges are ?
stallionv is offline  
Old Dec 3, 2018, 2:26 pm
  #1333  
 
Join Date: Dec 2018
Posts: 1
Originally Posted by Green_eyes
Guys, I just tried purchasing a gift card and got an error message. Now I am wondering should I try again or wait couple days and see if charge appears?
  • We were unable to process your request right now. Please try again or if you continue to have difficulties, please contact a Southwest Airlines Customer Service Representative at 1-800-I-FLY-SWA (1-800-435-9792) (SW104105)
Change browser - I got that with Firefox on Linux. Switched to Chrome and it worked.
cliveholloway is offline  
Old Dec 3, 2018, 3:30 pm
  #1334  
 
Join Date: Aug 2005
Programs: AA LTP, UA, DL, HH, Marriott/SPG
Posts: 584
DP: Aspire - purchased 1x $250 GC last week and 4 days later, $250 credit posted.
B3nder likes this.
I Love to Travel is offline  
Old Dec 3, 2018, 3:59 pm
  #1335  
 
Join Date: Apr 2011
Posts: 231
DP:
11/30 amex offer upgrade ascend->aspire 150k.
12/1 amex online partially updated to reflect aspire
12/2 amex online updated to reflect aspire / diamond. SWA selected for travel credit.
12/3 $250 SWA GC ordered
B3nder is offline  

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