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Airline fee $250/$200/$100 reimbursement reports: WN/FL (Southwest) only

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Old Jan 4, 17, 6:53 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: thehowieee
Wiki Link
Reminder: you must enroll and select WN (Southwest) as your airline BEFORE making a reimbursable purchase. Click HERE to enroll.

(WN is the IATA code for Southwest Airlines. FL was the IATA code for AirTran Airways.)

To purchase click here: https://www.southwest.com/gift-card/create-card.html
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Old Jan 10, 18, 3:58 pm
  #1111  
 
Join Date: Jul 1999
Posts: 161
1/7 Purchased 1 $200 WN GC (Biz Plat)
1/9 Charge posted
1/10 $200 credit posted
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Old Jan 11, 18, 8:10 am
  #1112  
 
Join Date: Aug 2011
Location: PDX
Posts: 416
1/8 - Purchased 1 $200 WN E-gift card on my Amex Platinum
1/10 - $200 credit posted
redtigeriii is offline  
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Old Jan 12, 18, 9:42 am
  #1113  
 
Join Date: Nov 2006
Location: BOS/PVD/BDL
Programs: PC Plat, SPG Gold, Marriott Gold,HHonors Diamond, Marriott Gold, Hertz PC,National Emerald Exec.
Posts: 700
1/9- Purchased $200 E-gift card
1/11- $200 credit posted.
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Old Jan 13, 18, 11:07 am
  #1114  
 
Join Date: Jan 2016
Posts: 3
I forgot to switch the airline credit benefit to SW before purchasing the gift cards. Is there any data point on people getting the reimbursement if they bought the gift cards first, and then switching the airline?
n0thingtolos3 is offline  
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Old Jan 13, 18, 5:10 pm
  #1115  
 
Join Date: Feb 2012
Posts: 29
I am really worried. Switched my Amex Plat Biz card to Southwest for Airline Incidentals. Then, I purchase $200 e-gift card on 1/10 (same day as switch). Purchase posted. But still no credit. :-(
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Old Jan 14, 18, 10:48 am
  #1116  
 
Join Date: Sep 2008
Location: BWI
Posts: 1,694
1/10 - $200 e-gift card using both personal and biz plat
1/13 - $200 reimbursement on both
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Old Jan 14, 18, 2:55 pm
  #1117  
 
Join Date: Dec 2017
Location: DTW-VOHS/HYD
Programs: AMEX Platinum, SPG Gold, HH Gold
Posts: 9
Originally Posted by frugaltraveller View Post
I am really worried. Switched my Amex Plat Biz card to Southwest for Airline Incidentals. Then, I purchase $200 e-gift card on 1/10 (same day as switch). Purchase posted. But still no credit. :-(
I did something similar.
1/12 - Switched Platinum card to Southwest.
1/12 - Bought $200 e-gift card (After receiving a confirmation email from AMEX).
1/12 - Purchased Southwest airline tickets for $275 ($200 e-gift card + $75 AMEX Platinum).
1/12 - $200 credit posted + $75 credit posted.
1/13 - Received $75 credit and nothing for the $200.

Technically speaking, I should not have received credit for $75 as it clearly shows on the AMEX website that it is towards my ticket with my name and flight details. The $200 e-gift card also got posted as a ticket but no flight info. It shows up as: Ticket Number: 526XXXXXXXXXX; Document Type: SPD/AIR FREIGHT
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Old Jan 14, 18, 8:13 pm
  #1118  
 
Join Date: Feb 2008
Location: Denver
Posts: 16
1/10 - purchased 1 x $200 WN e-gift card on my standard AMEX Platinum
1/13 - $200 credit posted
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Old Jan 15, 18, 7:19 am
  #1119  
 
Join Date: Jan 2010
Location: Houston (HOU/IAH)
Programs: WN, UA, DL, AA, Chase UR
Posts: 2,154
New Platinum card holder

1/12: Selected WN
1/12: Purchased 1x $200 GC from Southwest.com
1/14: GC purchase posted
1/15: $200 credit appeared in my account
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Old Jan 16, 18, 11:59 am
  #1120  
 
Join Date: Mar 2007
Location: Orchard Field
Posts: 1,420
1/12 Bought 1 of $200 WN giftcard
1/14 Reimbursement posted
nigelloring is offline  
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Old Jan 16, 18, 10:41 pm
  #1121  
 
Join Date: May 2016
Location: SFO
Posts: 10
Originally Posted by aimango View Post
1/4 evening changed airline to SW (did United in my two previous years)
1/4 evening bought 1x $200 e-gift card 10 mins later
Still waiting for reimbursement. :/
Adding more details to my post since it looks like some other people are experiencing issue where they aren't getting reimbursed.

I also booked a flight that same day using the GC I purchased, a ~$32 regular charge was posted as airfare as expected, but my $200 charge posted as "Travel - Airline, Document Type: SPD/AIR FREIGHT" and I got 5x MR on it since it didn't get reimbursed.

As mentioned in this thread in the past, sometimes it takes longer for the reimbursement to appear if you book a flight on the same day. Mine didn't show up at all though and it's been about 12 days. I messaged a customer rep about this a week ago and they asked that I wait the full 14 days. If it still does not appear they will manually reimburse me. So I am waiting until the 18th to message them again to credit me. If all else fails I'll probably just buy another GC
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Old Jan 17, 18, 9:35 am
  #1122  
 
Join Date: Oct 2008
Location: MCO
Posts: 85
1/9 Changed airline from DL to WN
1/13 Bought 1 x $200 gift card per link in the Wiki
1/15 Reimbursement posted
Joe758 is offline  
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Old Jan 18, 18, 8:18 am
  #1123  
 
Join Date: Mar 2011
Location: BDL, JFK
Posts: 379
Originally Posted by Joe758 View Post
1/9 Changed airline from DL to WN
1/13 Bought 1 x $200 gift card per link in the Wiki
1/15 Reimbursement posted
For the first time I also did the 1 x $200 and was re-imbursed in 2 days. I used to fear a single large purchase but it works and makes keeping track easier.
Robl is online now  
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Old Jan 18, 18, 9:55 am
  #1124  
 
Join Date: Jan 2010
Location: Houston (HOU/IAH)
Programs: WN, UA, DL, AA, Chase UR
Posts: 2,154
Originally Posted by aimango View Post
I also booked a flight that same day using the GC I purchased, a ~$32 regular charge was posted as airfare as expected, but my $200 charge posted as "Travel - Airline, Document Type: SPD/AIR FREIGHT" and I got 5x MR on it since it didn't get reimbursed.
My 1x $200 GC also shows as SPD/Air Freight and has a ticket number listed but the credit posted without issue.
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Old Jan 18, 18, 5:12 pm
  #1125  
 
Join Date: Dec 2017
Posts: 5
Damn that was a long 4 days. Purchased a $50 Southwest eGift Card on 1/14, took until 1/18 until the credit appeared. I switched my airline to Southwest on 1/5.
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