Sep 17, 2014, 10:45 am
Last edit by: Tanic
Reminder: you must enroll and select Southwest as your airline BEFORE making a reimbursable purchase.
Some have suggested the need to wait several hours or even a day before making the purchase, but there are also several DPs that worked without waiting that long.
(BTW, you will often hear people refer to Southwest as WN. WN is the IATA code for Southwest Airlines. SW is the IATA code for Air Namibia.)
Caution: As of late July 2019, reports are that direct gift card purchases are no longer being reimbursed.
To purchase click here: https://www.southwest.com/gift-card/create-card.html Caution: Do NOT login to your Southwest Rapid Rewards account when making the purchase.
What does appear to work is buying flight tickets less than $100, OR using gift cards to get the charged amount down to less than $100.
Always read the last few pages to get up-to-date DPs.
Some have suggested the need to wait several hours or even a day before making the purchase, but there are also several DPs that worked without waiting that long.
(BTW, you will often hear people refer to Southwest as WN. WN is the IATA code for Southwest Airlines. SW is the IATA code for Air Namibia.)
Caution: As of late July 2019, reports are that direct gift card purchases are no longer being reimbursed.
What does appear to work is buying flight tickets less than $100, OR using gift cards to get the charged amount down to less than $100.
Always read the last few pages to get up-to-date DPs.
Airline fee $250/$200/$100 reimbursement reports: WN (2011-2019)
Nov 22, 2019, 3:01 pm
#2431
Join Date: Dec 2016
Posts: 40
No credit
Purchased two tickets under $100 on 17th of this month, and my meter hasn't budged after 5 days. Getting nervous now.
EDIT: Both were credited on 11/22
EDIT: Both were credited on 11/22
Last edited by teetertotterboy; Nov 23, 2019 at 1:40 pm Reason: new information
Nov 22, 2019, 3:12 pm
#2432
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
Correct. The only difference between the charges are the flight details. The $11 charge displays the in-depth flight details of the new flight. I believe it is essentially coding as a new ticket purchase, with the old flight's price deducted from it, as if it were a gift card.
so in the future, if you bought a ticket for $150 (no credit), but reissue the ticket for something more expensive - $200, the fare difference of $50 being charged would get credit? that would make sense. even more surprising $11 worked. thats very low.
Yeah I saw eatmangos post and it was very definitive so I was shocked because all the other information I had been reading seemed to indicate otherwise.
SMH...
Last edited by GundamWing01; Nov 22, 2019 at 3:40 pm
Nov 22, 2019, 9:15 pm
#2433
Join Date: Nov 2019
Posts: 1
Starting to get a bit nervous as well. Have the Aspire $250. Purchased ticket for ~90 posted on 11/18. Still no movement on credit meter. Wanted to test before attempting to utilize the rest. When I look at the display of the charge it lists "Document Type: PASSENGER TICKET". To those who successfully received reimbursement, is the charge listed the same?
Seems like based on other posts that I have a few more days before I should actually worry.
Seems like based on other posts that I have a few more days before I should actually worry.
Nov 22, 2019, 11:58 pm
#2434
Join Date: Sep 2019
Posts: 4
I bought a $92 ticket on 11/15, meter moved late in the evening of 11/20 and credit posted to account 11/21. I was worried for a couple days too.
Nov 23, 2019, 1:43 pm
#2435
Join Date: Dec 2016
Posts: 40
Starting to get a bit nervous as well. Have the Aspire $250. Purchased ticket for ~90 posted on 11/18. Still no movement on credit meter. Wanted to test before attempting to utilize the rest. When I look at the display of the charge it lists "Document Type: PASSENGER TICKET". To those who successfully received reimbursement, is the charge listed the same?
Seems like based on other posts that I have a few more days before I should actually worry.
Seems like based on other posts that I have a few more days before I should actually worry.
Nov 24, 2019, 9:07 am
#2436
Join Date: Nov 2019
Posts: 15
11/18 - Bought $97 one way.
11/20 - Reservation was cancelled by WN due to an existing reservation at the same time. $97 will be refunded to Amex.
11/20 - Cancelled reservation that was at the same time, the $123 one. Refunded for future travel.
11/20 - Bought $97 one way.
Nov 24, 2019, 2:41 pm
#2437
Join Date: Nov 2019
Posts: 2
New amex plat user
Hi everyone just clearing things up. (I’m a new user)
1. so i log into amex travel portal or Southwest website either.
2. buy a ticket below 100$,
3. issue a refund before 24hrs at Southwest website.
wait for the airline credit to kick in at amex side, is this all right?
1. so i log into amex travel portal or Southwest website either.
2. buy a ticket below 100$,
3. issue a refund before 24hrs at Southwest website.
wait for the airline credit to kick in at amex side, is this all right?
Nov 24, 2019, 3:40 pm
#2438
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
Nov 25, 2019, 4:25 am
#2439
Join Date: May 2002
Location: Dallas, TX, USA, Puerto Vallarta, Mexico
Programs: Marriott Lifetime Titanium, AA Platinum
Posts: 38
Changed airline on Platinum & Gold cards to WN from AA via online chat on 11/14. (Had a balance of $189.01 and $57 respectively on both cards that was previously used).
NOV20 Southwest Airlines - DALLAS, TX $$88.98
NOV20 Southwest Airlines - DALLAS, TX $$88.98
NOV22 Southwest Airlines - DALLAS, TX $93.98 (I purchased a 3rd ticket on Amex Gold Account).
Meter hasn't moved and no credit yet as of 11/25 on either card.
Note, on Amex website these show up as airline ticket purchases as indicated in the screenshot I included. I’m getting nervous that this may not work. Thoughts???
NOV20 Southwest Airlines - DALLAS, TX $$88.98
NOV20 Southwest Airlines - DALLAS, TX $$88.98
NOV22 Southwest Airlines - DALLAS, TX $93.98 (I purchased a 3rd ticket on Amex Gold Account).
Meter hasn't moved and no credit yet as of 11/25 on either card.
Note, on Amex website these show up as airline ticket purchases as indicated in the screenshot I included. I’m getting nervous that this may not work. Thoughts???
Last edited by rmk1825; Nov 26, 2019 at 6:37 am
Nov 25, 2019, 7:01 am
#2440
Join Date: Dec 2017
Posts: 26
November 19 ticket charge of $97.96, credited November 24.
-$97.96
Will appear as a credit on your .. statement as AMEX Airline Fee Reimbursement
-$97.96
Will appear as a credit on your .. statement as AMEX Airline Fee Reimbursement
Nov 25, 2019, 9:15 am
#2442
Join Date: Nov 2019
Location: Chicago, IL
Programs: Chase UR, Hilton Diamond, IHG Platinum Elite, SWA, AA
Posts: 5
Success! Almost $200 in SW airfare credited:
Nov 24 Credit AMEX AIRLINE FEE REIMBURSEMENT -$98.50
Nov 24 Credit AMEX AIRLINE FEE REIMBURSEMENT -$98.50
Nov 19 SOUTHWEST AIRLINES DALLAS TX $98.50
Nov 19 SOUTHWEST AIRLINES DALLAS TX $98.50
Nov 24 Credit AMEX AIRLINE FEE REIMBURSEMENT -$98.50
Nov 24 Credit AMEX AIRLINE FEE REIMBURSEMENT -$98.50
Nov 19 SOUTHWEST AIRLINES DALLAS TX $98.50
Nov 19 SOUTHWEST AIRLINES DALLAS TX $98.50
Nov 25, 2019, 11:28 am
#2443
Join Date: Mar 2014
Programs: AA Exec Plat, Hilton Diamond, Marriott Bonvoy Platinum
Posts: 235
Success here too...
Thanks everyone! Now to book a few more flights and use up the whole $250 credit.
I'm relieved that this works. I already have the Platinum card, and was worried that I wasn't making a smart decision adding on a Hilton Aspire card. My Platinum card is tied to American Airlines, and while I was able to use up the credit at the beginning of the year, I don't tend to check bags, pay for seat selection, or buy a lot of on-board food. I might switch that card over to WN next year as well.
- Nov 19 - Selected Southwest (WN) as my airline for Hilton Aspire card
- Nov 19 - Immediately purchased one way ticket for $86 on Southwest.com (I know some reports said to wait a few hours, but it seemed safe to proceed)
- Nov 20 - Charge posted for $86, clearly marked as "Passenger Ticket" with flight details
- Nov 23 - Meter moved
- Nov 24 - Credit "AMEX AIRLINE FEE REIMBURSEMENT" posted for $86
Thanks everyone! Now to book a few more flights and use up the whole $250 credit.
I'm relieved that this works. I already have the Platinum card, and was worried that I wasn't making a smart decision adding on a Hilton Aspire card. My Platinum card is tied to American Airlines, and while I was able to use up the credit at the beginning of the year, I don't tend to check bags, pay for seat selection, or buy a lot of on-board food. I might switch that card over to WN next year as well.
Nov 25, 2019, 12:54 pm
#2444
Join Date: Nov 2019
Posts: 2
AMEX GOLD:Here's my timeline so far:
Airline selected way back in July.
Bought a $85 one way on Nov 21,
processed on the Nov 22 (transaction detail vague, does not specify as airline ticket).
NOV 25: Still no credit and meter has not moved .
getting nervous but based on others timeline in this thread credit should post by mid week. fingers still crossed.
Airline selected way back in July.
Bought a $85 one way on Nov 21,
processed on the Nov 22 (transaction detail vague, does not specify as airline ticket).
NOV 25: Still no credit and meter has not moved .
getting nervous but based on others timeline in this thread credit should post by mid week. fingers still crossed.
Nov 25, 2019, 3:38 pm
#2445
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
this thread is becoming more comical every day...
nice. appreciate all the info and DPs. your timeline was very useful. gonna assume everything looks good with amex credit in combo with WN cancel refund, but just be careful out there.
nice. appreciate all the info and DPs. your timeline was very useful. gonna assume everything looks good with amex credit in combo with WN cancel refund, but just be careful out there.
Last edited by GundamWing01; Nov 25, 2019 at 3:47 pm