Sep 17, 2014, 10:49 am
Last edit by: VegasGambler
Reminder: you must enroll and select AS as your airline BEFORE making a reimbursable purchase. Click HERE to enroll.
As of June 2017 gift certificates are no longer reimbursed. Link to buy gift certicates
According to this thread in the Alaska forum the reimbursement of Alaska Club memberships is no longer a problem. To see how much of your annual credit you've used, log in to AmEx, select the card in question, choose "Membership->Benefits" off the menu bar, scroll down to see the travel credit benefit. (with thanks to Lumpylump76)
Tickets cancelled within 24 hours are refunded back to the card used for the purchase.Tickets for travel dates > 60 days out can be deposited to your wallet when cancelled (this has not been true for some time). Change fees may apply depending on your status. Change fees are waived for MVP Gold and MVP Gold 75k members according to this page: https://www.alaskaair.com/content/mi...ID:MileagePlan (expand "service benefits" towards the bottom of the page). The wallet funds will expire one year after the issue date of the original ticket.
As of June 2017 gift certificates are no longer reimbursed. Link to buy gift certicates
According to this thread in the Alaska forum the reimbursement of Alaska Club memberships is no longer a problem. To see how much of your annual credit you've used, log in to AmEx, select the card in question, choose "Membership->Benefits" off the menu bar, scroll down to see the travel credit benefit. (with thanks to Lumpylump76)
Tickets cancelled within 24 hours are refunded back to the card used for the purchase.
Airline fee $250/$200/$100 reimbursement reports: AS only (2011-2019)
Feb 12, 2019, 4:21 pm
#1021
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
If the transaction is small it appears the system will reimburse without evaluating the type of expense. There are similar reports currently in the Delta thread. There is no precise maximum amount, but under $100 is more likely to work.
Feb 12, 2019, 7:53 pm
#1023
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
Data Point
Today, Called to Cancel Plat Card.
Annual fee posted Feb 8.
January 16th- Made 2 purchases on AS for Tix and cancelled at 2300 hours. Got Airline Credit for those. So, charged, credited and Airline Fee credit in addition. Purchased AS Gift Cards with that balance.
Today, CS at AmEx informed me that because I was cancelling the card, they are charging back the Airline Credit since I cancelled those flights. So, Now I have the balance for the Airline Credit Due!!
Was not expecting that. So, even though I am entitled to Airline Credit, because flights were cancelled, I owe them the Airline credit.
Today, Called to Cancel Plat Card.
Annual fee posted Feb 8.
January 16th- Made 2 purchases on AS for Tix and cancelled at 2300 hours. Got Airline Credit for those. So, charged, credited and Airline Fee credit in addition. Purchased AS Gift Cards with that balance.
Today, CS at AmEx informed me that because I was cancelling the card, they are charging back the Airline Credit since I cancelled those flights. So, Now I have the balance for the Airline Credit Due!!
Was not expecting that. So, even though I am entitled to Airline Credit, because flights were cancelled, I owe them the Airline credit.
Feb 12, 2019, 11:43 pm
#1024
Join Date: Jun 2017
Location: QC
Programs: AS MVP G, CZ *G, UA *S, AC *S, Hilton D, Marriott T, IHG S
Posts: 23
Feb 13, 2019, 3:38 pm
#1025
Join Date: May 2011
Posts: 14
Similar happened to me. Purchased award ticket on 01/30 (posting 02/01) which was split into a charge for taxes and a ticketing fee (no longer MVP). Both charges were <$25. I thought I should have no problem getting a credit. Nothing automatically posted. Called the agent who told me that award ticket charges are ineligible (which it does say in the fine print). Amex is making this benefit enough of a hassle to redeem that I think this will be my last year with the platinum. The amount of times I've had to call in during the last year to fix issues is not worth my time, even if Amex Customer Service is better than most others.
Data points:
PRG:
1/31/19 - purchased 2 separate tickets in 2 separate transactions. Each transaction was for $88.30.
2/1/19 - purchases post to AMEX account
2/10/19 - .......still no amex air travel credit
Platinum:
1/31/19 - purchased 3 separate tickets in 3 separate transactions. Each transaction was for $88.30.
2/1/19 - purchases post to AMEX account
2/10/19 - .......still no amex air travel credit
I have had both of these cards for years and have never had trouble with the credits posting before.....starting to get nervous.
PRG:
1/31/19 - purchased 2 separate tickets in 2 separate transactions. Each transaction was for $88.30.
2/1/19 - purchases post to AMEX account
2/10/19 - .......still no amex air travel credit
Platinum:
1/31/19 - purchased 3 separate tickets in 3 separate transactions. Each transaction was for $88.30.
2/1/19 - purchases post to AMEX account
2/10/19 - .......still no amex air travel credit
I have had both of these cards for years and have never had trouble with the credits posting before.....starting to get nervous.
Feb 14, 2019, 9:28 am
#1026
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
AmEx has created so many hoops to jump through . When a benefit is offered, my opinion, it should be easily accessible. Airline Credit is for airline related items. When other premium cards offer a similar travel credit, AmEx has made us feel like criminals just to receive full benefit from credit. My CSR card met its travel credit by Jan 3. Did not even have to think about how to receive it. When one is totally painless and AmEx makes it feel like we have to "trick them" into giving us our benefit.
This is all just my opinion. Glad I cancelled card. Have been AmEx Plat holder since 1999.
This is all just my opinion. Glad I cancelled card. Have been AmEx Plat holder since 1999.
Feb 15, 2019, 4:28 pm
#1027
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,305
The rebates are supposed to be for airline fees, like checked bag fees for example.
The "hoops" are for those that want togame the system find other ways to use those credits to their advantage.
It's true, other cards have more generous "travel credits" that post automatically and don't require a specific airline to be selected.
Amex is banking on the breakage .. customers that won't bother to use their airline fee credits or even bother to select an airline. Same with the uber/sax/dell/etc credits, not everybody is going to be able to use them.
I guess I'm lucky, I don't find them that difficult to use. But that could always change.
-David
The "hoops" are for those that want to
It's true, other cards have more generous "travel credits" that post automatically and don't require a specific airline to be selected.
Amex is banking on the breakage .. customers that won't bother to use their airline fee credits or even bother to select an airline. Same with the uber/sax/dell/etc credits, not everybody is going to be able to use them.
I guess I'm lucky, I don't find them that difficult to use. But that could always change.
-David
Feb 16, 2019, 12:16 pm
#1028
Join Date: May 2012
Location: HNL
Programs: AS MVPG, HA Plat
Posts: 1,268
Purchased 3x tickets for $80-90 with recently upgraded HiltonAspire on 2/12, credited 2/15.
Feb 16, 2019, 2:21 pm
#1029
Join Date: Jan 2010
Location: NYC
Programs: Hilton Diamond, SPG Gold Elite, Marriott Gold Elite, Hyatt Discoverist, Best Western Diamond Select
Posts: 198
Purchased lounge membership on 2/1. As of 2/16, no airline fee credit (these usually post within 3 days). Emailed, chatted and called in the meantime. On 2/15 called AmEx again to see if they could apply the credit manually, and now I find out they processed my request as an overcharge dispute. ?? So exasperating. Why can't these things just happen automatically? I'm tired of babysitting this stuff.
Feb 21, 2019, 12:34 pm
#1030
Join Date: Jun 2017
Location: QC
Programs: AS MVP G, CZ *G, UA *S, AC *S, Hilton D, Marriott T, IHG S
Posts: 23
Personal Gold DP:
2/12 - 2 AM - bought 58.3&48.3 tickets on alaskaair.com, posts as two transactions
2/13 - 1 AM - canceled the tickets on alaskaair.com
2/16 - credit from AS shows up 58.3&48.3 credits
2/16 - credit from AmEx shows up 58.3&41.7 credits
Similar for Hilton Aspire.
All still good for now.
2/12 - 2 AM - bought 58.3&48.3 tickets on alaskaair.com, posts as two transactions
2/13 - 1 AM - canceled the tickets on alaskaair.com
2/16 - credit from AS shows up 58.3&48.3 credits
2/16 - credit from AmEx shows up 58.3&41.7 credits
Similar for Hilton Aspire.
All still good for now.
Feb 22, 2019, 9:30 pm
#1031
Join Date: Nov 2015
Location: San Francisco Bay Area, Las Vegas
Programs: Global Entry/TSA PreCheck
Posts: 154
Mundane personal American Express Platinum data point:
February 17: Purchased a one-way plane ticket in the amount of $73.30
February 21: Received an AMEX Airline Fee Reimbursement in the amount of $73.30
February 17: Purchased a one-way plane ticket in the amount of $73.30
February 21: Received an AMEX Airline Fee Reimbursement in the amount of $73.30
Feb 25, 2019, 5:22 pm
#1032
Join Date: Jul 2004
Location: SEA town
Programs: Alaska LTG, HHonors-Gld, IHG-Dia, LT MR Ti
Posts: 627
2/20/19 Purchased $63.30 LAX-LAS fare (went pending for couple days on AMEX, then posted)
2/23/19 AMEX Airline Fee Reimbursement posted $-63.30 (showed up on app on 2/25)
Will cancel and put $ in my wallet.
2/23/19 AMEX Airline Fee Reimbursement posted $-63.30 (showed up on app on 2/25)
Will cancel and put $ in my wallet.
Mar 1, 2019, 5:15 pm
#1033
Join Date: Aug 2018
Posts: 206
I had AS selected as a new member signing up 1 month ago. They just let me switch to Delta - I asked and they promptly did so.
Mar 6, 2019, 12:51 pm
#1034
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,551
I tried the same with my recently upgraded hilton aspire (early/mid february) and I did not receive the credit. Have you been charged an annual fee for your upgraded card? I have not been charged one, I was told that I'd get charged one starting april.
Mar 6, 2019, 2:00 pm
#1035
Join Date: Apr 2014
Location: San Diego, CA
Programs: AS 75k, Hyatt EXPL, *all* the CC statuses
Posts: 78
Keeping in mind the above dates, for the airline credits I did:
Dec 16 $79.21 charged, credited Dec 20
Dec 16 $93.20 charged, credited Dec 20
Dec 16 $118.20 charged, never credited.
Dec 21 $83.20 charged. credited Dec 25 (the remainder, $77.59)
(this data is a repeat of my post in this same thread from December)
Then this year:
Jan 8 $68.30 charged, credited Jan 11
Jan 8 $68.30 charged, credited Jan 11
Jan 8 $68.30 charged, credited Jan 11
Jan 8 $58.30 charged, credited Jan 11 (the remainder, $45.10)
Also, slightly unrelated, I was able to redeem the $250 Hilton resort credit in February, and it should be available again this month as it'll be a new "cardmember year". So I really came out ahead on taking the upgrade path since I upgraded near the end of the calendar year (2x airline credit) and near the end of my cardmember year (2x resort credit), while only paying one month's fee ($37.50) for effectively $500 of value. The upgrade also gets a free weekend night if it's the first time you've had the Aspire card *ever*, which posted about 10 days after my statement closed containing the prorated annual fee charge.
TL;DR - all Alaska credits posted within five calendar days (not including "pending" time) even before I was charged any annual fee, prorated or not, after having upgraded.
Last edited by sudobuntu; Mar 6, 2019 at 2:01 pm Reason: math