May 31, 2013, 3:32 am
Last edit by: mia
For discussion of retention bonuses on Starwood Amex cards, see Annual fee retention bonus for Starwood Amex card.
Retention's department:
(800) 452-3945
Everyday Preferred
10/13/15
2.5K points not to cancel, and 5k points for 1K spend within three months, Total 7.5K points, or in the alternate, a $75 statement credit or gift card.
1/15/16 - 16k spend - first renewal - offered $50, no MR offer - accepted
3/14/16 - 98k spend - first renewal - offered $100 or 15k MR - took the 15k.
11/18/16 -50k spend - first renewal - offered $100 or 15k MR - took the 15k.
Platinum OPEN/Business
6/11/15 - 8.5k spend - 2nd renewal - offered $100 or 10k MR - deferred on offer (see post #314)
8/18/2015 - 90k spend - 2nd renewal - first two times I called, no offer. Final time I asked explicitly to cancel, was offered $350 statement credit.
12/18/2015 - 10k spend, first renewal. Offered 10k MR, cancelled.
1/6/2016 - 10K spend, about 8 weeks after account opening - offered $50 credit or 7.5K MRs, took MRs.
4/29/2016 - 15k spend, 3 months after opening. No offer other than downgrade to BGR.
6/16/2016 - 15k spend to get signup bonus (in Jan 2016). Minimal spend after. Took a lot of nudging - including explicit request to cancel card -- but was offered 10k MR to keep open. No spend requirement.
9/29/2016 - offered $100, didn't catch whether there was a spend requirement, i canceled as I have a personal Platinum card and the go-go passes weren't worth having two.
Business Gold Rewards
10/10/15 - Offered 10K MR. declined and closed
12/26/15 - Offered 10K MR or $100 Credit, counter offered $150 or 15K MR. They offered me 15K MR..accepted.
1/26/16 - Offered 15k MR, counter offered $150 and 15k MR, offered either but not both. Accepted 15k MR. $20k annual spend. Opened account 1/2015.
2/2/16 Offered 15k MR. Accepted 15k MR. $40k annual spend. Opened account 3/2015.
2/4/16 Offered 15K MR. Accepted 15K. About a $15K annual spend.
3/5/16 Offered 15K MR or $100 credit. Took the 15K MR. Minimal spend.
5/23/16 Offered $50, then $100, then 15k MR. Accepted 15k MR. Also let me change the 3x category in the middle of the year.
6/9/16 7500 MR offer, even pushed for 10k or 15k. Minimal spend. AF just posted. Left as-is, going to wait till closer to 60 day mark.
6/11/16 7500 MR offer, about 30k spend. AF due in two weeks. Took it.
6/20/16 No offer. ~$10k spend. Wanted to close the card anyway so did it.
9/30/16 Offered $50 statement credit. (<$5K spend) That was all. Didn't take it and cancelled card
10/04/16 Offered $50 statement credit or 7,500 points or pay the annual fee of $175 with 17,000 points instead of 25000 points. (<$9K spend) Didn't take it any of them and cancelled card
Personal Platinum
1/11/16 - 5K points immediately, 15K points for 3K spend within three months. $22K spend in 2015.
1/17/16 - 5K points immediately, 10K points for 2K spend within two months. $560 spend in 2015.
1/26/16 - $200 "loyalty credit" without requirements. $18k spend in 2015 (~50k total Amex spend in 2015). Cardholder for 3 years.
1/27/16 - 5K points immediately + 10K points for 2K spend within 60 days, or $100 credit. Took the points.
1/29/16 - 5K points immediately + 10K points for 2K spend within 60 days, or $100 credit. Took the points. Cardholder 3 years; $17k spend last year.
2/3/16 - 5K points now and 10K points after $2K spend in 60 days. Rep had to "dig deep" into my account to find this "unique and very special" offer (Yeah, right). Accepted.
3/31/16 - Only offer was $100 statement credit. $15k spend last year.
04/19/16 - $200 statement credit for being loyal to amex (cardholder for 2 years $65k spend).
4/29/16 Initial offer $200. HUCA 5k MR immediately, 15k MR after 3k spend in 60 days.
8/12/16 - 40K MR immediately. Card holder for 7 year, $55K spend in 2015 (Post #1015)
8/19/16 - 5K points immediately, 15K points for 3K spend within three months or 200$ statement credit. Card holder only for 1 year but amex customer for 8 years
8/19/16 - called before AF hit, offered $200 credit, accepted, not a ton of spend after hitting minimum spend for signup bonus, Amex customer since 2013 with 3 other cards but generally don't spend that much on Amex (maybe $10k/year)
8/25/16 - $200 Statement credit or 20k points for 3k spend within 3 months. Amex for 6 years, plat for 1 year. 40k spend across all amex.
9/9/16 - $200 Statement credit, $20k spent on this last year
9/9/16 - $200 Statement credit. ~$14K spend this year.
9/10/16 - 25k MR (no spend req). $11k in spend last yr. Tough sell from AX.
9/12/16 - 15k points after $2k spend in 3 months. ~$7k in spend
9/21/16 - 25k points or $200, no spend req. ~5k spend
9/29/16 - 25k points, no spend req. ~$20k in spend during past year
10/6/16 - 40k points, no spend req. ~$35k in spend during past year
10/7/16 - 25k points, no spend req. ~$22k T12 spend
10/8/16 - 25k points or $200, no spend req. ~$10k spend during past year
10/17/16 - 25k points or $200, no spend req. ~$5k spend during past year. took the points.
10/29/16 - 25k points or $200, no spend req. ~$11k spend during past year. took the points.
11/14/16 - 25k points or $200, no spend req. ~$15k spend during past year. took the points.
11/19/16 40k points or $400, no spend req. ~$45k spend during past year.
Platinum Mercedes Benz
9/30/15 - 5K points immediately, in addition to 15K points for 3K spend within three months. 20K points Total to retain card.
Platinum Ameriprise
7/21/16 Offered $200 or 20k MR. Accepted $200 statement credit to offset the $450 AF for all 4 cards in the account. 35K spent
SPG Personal
12/4/15 - $25 loyalty statement credit
2/3/16 - $25 loyalty statement credit but did allude to a potential bonus when the SPG card goes away; referenced the $200-300 bonus offered to Costco Amex holders being asked to convert to Sams Club Amex products
3/1/16 - $25 loyalty statement credit
6/14/2016 - $25 plus 3,000 SPG points - Had to ask Supv for the addl. 3,000 pts.
7/6/2016 - $25 or 1500 points after $1000 spend. Canceled card. $25k spend last year.
7/15/2016 - $25 loyalty statement credit. HUCA, HUCA, declined, cancelled card. $10K spend last year, less recently.
8/10/2016 - Paltry $25 or 500 points + additional 1000 points after $1000 spend (total of 1500) in 3 months. I have another ~60 days for af to lock in, so will call again in ~30 days. $35k spend last year, but less than $1000 / month this year.
8/16/16 - Offered $50 or 7,000 SPG points, $48K spend, took the points.
8/24/16 - Offered $50 or 7,000 SPG points, $13K spend YTD, took the points.
8/25/16 - $25 loyalty statement credit, $5K YTD spend. HUACA resulted in the same offer (even with a symethic agent that noted my 15 years of membership).
9/13/16 $95 credit with +- $40K spend. Fast & easy
9/17/16 $25 or 1500 SPG points after $1K spend. Cancelled the card
9/17/16 Called after renewal fee posted. Offered 5,000 SPG points - $40K spent on this card.
9/18/16 $50 or 7k. ~$80k spend.
10/1/16 $25 offer ~$15k spend. Cancelled card.
10/7/16 $50 or 7k. ~$76k T12 spend.
10/27/16 ($7K spend in last 12 months, first renewal) $25 statement credit OR 500 Starpoints + 1,000 Starpoints for $1,000 spend in next 3 months
11/11/16 ($4k spend this year) We respect your decision. Goodbye.
12/16/16 Member since 1995, spent $25k in 12 months, was offered 7k points. Love SPG points so didn't enquire about any of the other credits.
SPG OPEN/Business
8/3/15 - called with intent to cancel, $18k spend last year, offered $100 one-time statement credit - accepted.
8/12/15 - called with intent to cancel, $15k spend last year, offered only $50 one-time statement credit - accepted
12/14/15 - called with intent to cancel, $15k spend last year, AF hit 90 days ago with $0 spend since then. Offered $100 one-time statement credit.
1/14/16 - called with intent to cancel or product change to no fee Simply Cash card, $10-12k spend last year, $65 AF hit 30 days ago with $0 spend since then. Offered $100 one-time credit to keep card.
8/29/16 - called to cancel & they didn't offer any retention bonus so we canceled it. Only had min. spend last year.
10/1/16 - retention offered 5K SPG pts.
10/19/16 - offered $25 credit. Spend last year ~$15k.
DL Skymiles Platinum OPEN/Business
5/28/15 - called with intent to cancel, card opened 9 months, initial min spend (1.3k) only - offered simply cash open, declined, closed.
03/10/15- the date is date of miles post, do not remember original request date, no offers until reaching the retention department, 15k miles offered with 50k spend
11/4/15 - called to see what retention offer would be $60K spend offered nothing. sm
12/10/15 - Called again to actually cancel, got 25K skymiles. Kept card open. sm
04/26/16 - Called again, 3k bonus as good will to keep open. Will HUCA for 3rd time.
10/23/16 - called to cancel told me they have nothing to offer as I took advantage of the 25K miles last year. Said also they will remove the companion travel cert in my account if I cancel. I have until mid Nov and will call again
Premier Rewards Gold
6/12/15 - 1st renewal. Called 5 days after fee posted stating not happy about losing 15k bonus. Offered 10k MR now and 10k after $3k spend in 60 days. Accepted. $40k spent last year.
11/2/15 - Offered 20K MR. $130K spend in previous year.
1/14/16 - Offered $50 statement credit + $50 credit if meet $500 spend in 60 days. ~$8k spend previous year.
1/21/16 - Offered 5k MR + 15k MR with $3k spend in 60 days or $75 credit + $75 credit if $1k spend in 60 days. ~$25k in spend last year
2/11/16 - Offered 2.5k MR + 5k MR with $1k spend in 60 days or $50 credit + $50 credit if $500 spend in 60 days. ~$25k in spend last year
2/23/16 - Offered 5k MR + 15k MR with $3k spend in 60 days . ~$33k in spend in my first year
4/12/16 - Offered $50 statement credit + $50 credit if meet $500 spend in 60 days. ~$10k spend previous year.
4/22/16 - 1st offer - $50 statement + $50 credit after $500 spend in 60 days. 2nd offer - 2.5k MR + 5k MR with $1k spend in 60 days (took 2nd offer) ~10k spend previous year.
6/9/16 No offers. Minimal spend. AF just posted. Left as-is, going to wait till closer to 60 day mark.
6/26/16 - Offered $175 or 25k MR. $135k spend.
6/20/2016 Phoned and requested transfer to retention dept. After a brief explanation of benefits, I was offered $50 statement credit and $50 additional statement credit after $500 spend in 60 days. Took the offer.
7/25/2015 1st anniversary, 25k spend. Offered upgrade to platinum with 10k + 50k MR. Lengthy talk with Retention who finally offered only 7.5k MR for $1k spend in 92 days. Very disappointed. Declined. HUCA. 2nd call on the 60th day: offered and took the 50+50 offer.
8/19/2016: Presented with 2 offers: (1) $50 statement credit now and $50 statement credit after spending $500 within 60 days (2) 2,500 MR points now, and 5,000 MR points after spending $1,000 within 90 days.
11/2/2016: $100 credit no spend needed
DL Skymiles Gold
6/2015 - Have had card since 1991 and have never asked for a retention offer. $30k spend annually except for the last year with $1k spend. Flat out denied hard for any retention. Paid AF b/c my oldest card.
1/2016 - Have had card for ten years+, usually around $10,000/year spend. Never asked for retention bonus before. Given two choices: 1) 1000 miles immediately and 2000 more miles for $1000 spend in 60 days or 2) $75 statement credit. Took the $75.
5/2016 - Had card for 3 years, never asked for a retention. Spend is probably only around $2K/year. Was not offered any miles or credit.
6/15/2016 - 15k offer. Have had card since 1995. <1k spend last year. Took 15k
DL Skymiles Gold Business
9/24 - under $1k spend in last 12 months, no offer. They said they don't have a retention department.
4/18/2016 - Had card for 1 year with 2K spend. Asked for the nature of my small business, what expenses and travel requirements I have for my business. Given two choices: 1) 7,500 miles immediately to offset $95 AF or 2) switch to a generic no fee Amex. Took the 7,500 miles.
Hilton HHonors Surpass
1/2016 - spend > $40k, 2nd year had card, offered $50 statement credit or 5000 points
4/2016 - Offered $75 statement credit or 10k points. Took the credit.
6/2016 - Offered 500 HH points now and another 1K after spending 1K or $25. Took the $25.
9/2016 - spend > $40k, 2nd year had card, offered $50 statement credit or 5000 points. Took the credit.
11/2016 - Spend $5k on this card, $55k in last year across all Amex accounts. 1st anniversary, offered $25 statement credit or 1,000 points. Cancelled.
Retention's department:
(800) 452-3945
Everyday Preferred
10/13/15
2.5K points not to cancel, and 5k points for 1K spend within three months, Total 7.5K points, or in the alternate, a $75 statement credit or gift card.
1/15/16 - 16k spend - first renewal - offered $50, no MR offer - accepted
3/14/16 - 98k spend - first renewal - offered $100 or 15k MR - took the 15k.
11/18/16 -50k spend - first renewal - offered $100 or 15k MR - took the 15k.
Platinum OPEN/Business
6/11/15 - 8.5k spend - 2nd renewal - offered $100 or 10k MR - deferred on offer (see post #314)
8/18/2015 - 90k spend - 2nd renewal - first two times I called, no offer. Final time I asked explicitly to cancel, was offered $350 statement credit.
12/18/2015 - 10k spend, first renewal. Offered 10k MR, cancelled.
1/6/2016 - 10K spend, about 8 weeks after account opening - offered $50 credit or 7.5K MRs, took MRs.
4/29/2016 - 15k spend, 3 months after opening. No offer other than downgrade to BGR.
6/16/2016 - 15k spend to get signup bonus (in Jan 2016). Minimal spend after. Took a lot of nudging - including explicit request to cancel card -- but was offered 10k MR to keep open. No spend requirement.
9/29/2016 - offered $100, didn't catch whether there was a spend requirement, i canceled as I have a personal Platinum card and the go-go passes weren't worth having two.
Business Gold Rewards
10/10/15 - Offered 10K MR. declined and closed
12/26/15 - Offered 10K MR or $100 Credit, counter offered $150 or 15K MR. They offered me 15K MR..accepted.
1/26/16 - Offered 15k MR, counter offered $150 and 15k MR, offered either but not both. Accepted 15k MR. $20k annual spend. Opened account 1/2015.
2/2/16 Offered 15k MR. Accepted 15k MR. $40k annual spend. Opened account 3/2015.
2/4/16 Offered 15K MR. Accepted 15K. About a $15K annual spend.
3/5/16 Offered 15K MR or $100 credit. Took the 15K MR. Minimal spend.
5/23/16 Offered $50, then $100, then 15k MR. Accepted 15k MR. Also let me change the 3x category in the middle of the year.
6/9/16 7500 MR offer, even pushed for 10k or 15k. Minimal spend. AF just posted. Left as-is, going to wait till closer to 60 day mark.
6/11/16 7500 MR offer, about 30k spend. AF due in two weeks. Took it.
6/20/16 No offer. ~$10k spend. Wanted to close the card anyway so did it.
9/30/16 Offered $50 statement credit. (<$5K spend) That was all. Didn't take it and cancelled card
10/04/16 Offered $50 statement credit or 7,500 points or pay the annual fee of $175 with 17,000 points instead of 25000 points. (<$9K spend) Didn't take it any of them and cancelled card
Personal Platinum
1/11/16 - 5K points immediately, 15K points for 3K spend within three months. $22K spend in 2015.
1/17/16 - 5K points immediately, 10K points for 2K spend within two months. $560 spend in 2015.
1/26/16 - $200 "loyalty credit" without requirements. $18k spend in 2015 (~50k total Amex spend in 2015). Cardholder for 3 years.
1/27/16 - 5K points immediately + 10K points for 2K spend within 60 days, or $100 credit. Took the points.
1/29/16 - 5K points immediately + 10K points for 2K spend within 60 days, or $100 credit. Took the points. Cardholder 3 years; $17k spend last year.
2/3/16 - 5K points now and 10K points after $2K spend in 60 days. Rep had to "dig deep" into my account to find this "unique and very special" offer (Yeah, right). Accepted.
3/31/16 - Only offer was $100 statement credit. $15k spend last year.
04/19/16 - $200 statement credit for being loyal to amex (cardholder for 2 years $65k spend).
4/29/16 Initial offer $200. HUCA 5k MR immediately, 15k MR after 3k spend in 60 days.
8/12/16 - 40K MR immediately. Card holder for 7 year, $55K spend in 2015 (Post #1015)
8/19/16 - 5K points immediately, 15K points for 3K spend within three months or 200$ statement credit. Card holder only for 1 year but amex customer for 8 years
8/19/16 - called before AF hit, offered $200 credit, accepted, not a ton of spend after hitting minimum spend for signup bonus, Amex customer since 2013 with 3 other cards but generally don't spend that much on Amex (maybe $10k/year)
8/25/16 - $200 Statement credit or 20k points for 3k spend within 3 months. Amex for 6 years, plat for 1 year. 40k spend across all amex.
9/9/16 - $200 Statement credit, $20k spent on this last year
9/9/16 - $200 Statement credit. ~$14K spend this year.
9/10/16 - 25k MR (no spend req). $11k in spend last yr. Tough sell from AX.
9/12/16 - 15k points after $2k spend in 3 months. ~$7k in spend
9/21/16 - 25k points or $200, no spend req. ~5k spend
9/29/16 - 25k points, no spend req. ~$20k in spend during past year
10/6/16 - 40k points, no spend req. ~$35k in spend during past year
10/7/16 - 25k points, no spend req. ~$22k T12 spend
10/8/16 - 25k points or $200, no spend req. ~$10k spend during past year
10/17/16 - 25k points or $200, no spend req. ~$5k spend during past year. took the points.
10/29/16 - 25k points or $200, no spend req. ~$11k spend during past year. took the points.
11/14/16 - 25k points or $200, no spend req. ~$15k spend during past year. took the points.
11/19/16 40k points or $400, no spend req. ~$45k spend during past year.
Platinum Mercedes Benz
9/30/15 - 5K points immediately, in addition to 15K points for 3K spend within three months. 20K points Total to retain card.
Platinum Ameriprise
7/21/16 Offered $200 or 20k MR. Accepted $200 statement credit to offset the $450 AF for all 4 cards in the account. 35K spent
SPG Personal
12/4/15 - $25 loyalty statement credit
2/3/16 - $25 loyalty statement credit but did allude to a potential bonus when the SPG card goes away; referenced the $200-300 bonus offered to Costco Amex holders being asked to convert to Sams Club Amex products
3/1/16 - $25 loyalty statement credit
6/14/2016 - $25 plus 3,000 SPG points - Had to ask Supv for the addl. 3,000 pts.
7/6/2016 - $25 or 1500 points after $1000 spend. Canceled card. $25k spend last year.
7/15/2016 - $25 loyalty statement credit. HUCA, HUCA, declined, cancelled card. $10K spend last year, less recently.
8/10/2016 - Paltry $25 or 500 points + additional 1000 points after $1000 spend (total of 1500) in 3 months. I have another ~60 days for af to lock in, so will call again in ~30 days. $35k spend last year, but less than $1000 / month this year.
8/16/16 - Offered $50 or 7,000 SPG points, $48K spend, took the points.
8/24/16 - Offered $50 or 7,000 SPG points, $13K spend YTD, took the points.
8/25/16 - $25 loyalty statement credit, $5K YTD spend. HUACA resulted in the same offer (even with a symethic agent that noted my 15 years of membership).
9/13/16 $95 credit with +- $40K spend. Fast & easy
9/17/16 $25 or 1500 SPG points after $1K spend. Cancelled the card
9/17/16 Called after renewal fee posted. Offered 5,000 SPG points - $40K spent on this card.
9/18/16 $50 or 7k. ~$80k spend.
10/1/16 $25 offer ~$15k spend. Cancelled card.
10/7/16 $50 or 7k. ~$76k T12 spend.
10/27/16 ($7K spend in last 12 months, first renewal) $25 statement credit OR 500 Starpoints + 1,000 Starpoints for $1,000 spend in next 3 months
11/11/16 ($4k spend this year) We respect your decision. Goodbye.
12/16/16 Member since 1995, spent $25k in 12 months, was offered 7k points. Love SPG points so didn't enquire about any of the other credits.
SPG OPEN/Business
8/3/15 - called with intent to cancel, $18k spend last year, offered $100 one-time statement credit - accepted.
8/12/15 - called with intent to cancel, $15k spend last year, offered only $50 one-time statement credit - accepted
12/14/15 - called with intent to cancel, $15k spend last year, AF hit 90 days ago with $0 spend since then. Offered $100 one-time statement credit.
1/14/16 - called with intent to cancel or product change to no fee Simply Cash card, $10-12k spend last year, $65 AF hit 30 days ago with $0 spend since then. Offered $100 one-time credit to keep card.
8/29/16 - called to cancel & they didn't offer any retention bonus so we canceled it. Only had min. spend last year.
10/1/16 - retention offered 5K SPG pts.
10/19/16 - offered $25 credit. Spend last year ~$15k.
DL Skymiles Platinum OPEN/Business
5/28/15 - called with intent to cancel, card opened 9 months, initial min spend (1.3k) only - offered simply cash open, declined, closed.
03/10/15- the date is date of miles post, do not remember original request date, no offers until reaching the retention department, 15k miles offered with 50k spend
11/4/15 - called to see what retention offer would be $60K spend offered nothing. sm
12/10/15 - Called again to actually cancel, got 25K skymiles. Kept card open. sm
04/26/16 - Called again, 3k bonus as good will to keep open. Will HUCA for 3rd time.
10/23/16 - called to cancel told me they have nothing to offer as I took advantage of the 25K miles last year. Said also they will remove the companion travel cert in my account if I cancel. I have until mid Nov and will call again
Premier Rewards Gold
6/12/15 - 1st renewal. Called 5 days after fee posted stating not happy about losing 15k bonus. Offered 10k MR now and 10k after $3k spend in 60 days. Accepted. $40k spent last year.
11/2/15 - Offered 20K MR. $130K spend in previous year.
1/14/16 - Offered $50 statement credit + $50 credit if meet $500 spend in 60 days. ~$8k spend previous year.
1/21/16 - Offered 5k MR + 15k MR with $3k spend in 60 days or $75 credit + $75 credit if $1k spend in 60 days. ~$25k in spend last year
2/11/16 - Offered 2.5k MR + 5k MR with $1k spend in 60 days or $50 credit + $50 credit if $500 spend in 60 days. ~$25k in spend last year
2/23/16 - Offered 5k MR + 15k MR with $3k spend in 60 days . ~$33k in spend in my first year
4/12/16 - Offered $50 statement credit + $50 credit if meet $500 spend in 60 days. ~$10k spend previous year.
4/22/16 - 1st offer - $50 statement + $50 credit after $500 spend in 60 days. 2nd offer - 2.5k MR + 5k MR with $1k spend in 60 days (took 2nd offer) ~10k spend previous year.
6/9/16 No offers. Minimal spend. AF just posted. Left as-is, going to wait till closer to 60 day mark.
6/26/16 - Offered $175 or 25k MR. $135k spend.
6/20/2016 Phoned and requested transfer to retention dept. After a brief explanation of benefits, I was offered $50 statement credit and $50 additional statement credit after $500 spend in 60 days. Took the offer.
7/25/2015 1st anniversary, 25k spend. Offered upgrade to platinum with 10k + 50k MR. Lengthy talk with Retention who finally offered only 7.5k MR for $1k spend in 92 days. Very disappointed. Declined. HUCA. 2nd call on the 60th day: offered and took the 50+50 offer.
8/19/2016: Presented with 2 offers: (1) $50 statement credit now and $50 statement credit after spending $500 within 60 days (2) 2,500 MR points now, and 5,000 MR points after spending $1,000 within 90 days.
11/2/2016: $100 credit no spend needed
DL Skymiles Gold
6/2015 - Have had card since 1991 and have never asked for a retention offer. $30k spend annually except for the last year with $1k spend. Flat out denied hard for any retention. Paid AF b/c my oldest card.
1/2016 - Have had card for ten years+, usually around $10,000/year spend. Never asked for retention bonus before. Given two choices: 1) 1000 miles immediately and 2000 more miles for $1000 spend in 60 days or 2) $75 statement credit. Took the $75.
5/2016 - Had card for 3 years, never asked for a retention. Spend is probably only around $2K/year. Was not offered any miles or credit.
6/15/2016 - 15k offer. Have had card since 1995. <1k spend last year. Took 15k
DL Skymiles Gold Business
9/24 - under $1k spend in last 12 months, no offer. They said they don't have a retention department.
4/18/2016 - Had card for 1 year with 2K spend. Asked for the nature of my small business, what expenses and travel requirements I have for my business. Given two choices: 1) 7,500 miles immediately to offset $95 AF or 2) switch to a generic no fee Amex. Took the 7,500 miles.
Hilton HHonors Surpass
1/2016 - spend > $40k, 2nd year had card, offered $50 statement credit or 5000 points
4/2016 - Offered $75 statement credit or 10k points. Took the credit.
6/2016 - Offered 500 HH points now and another 1K after spending 1K or $25. Took the $25.
9/2016 - spend > $40k, 2nd year had card, offered $50 statement credit or 5000 points. Took the credit.
11/2016 - Spend $5k on this card, $55k in last year across all Amex accounts. 1st anniversary, offered $25 statement credit or 1,000 points. Cancelled.
American Express retention offers [2008 - 2016]
Jun 17, 2014, 9:40 am
#1336
Join Date: Aug 2005
Location: US, CA, HK
Programs: UNITED 1P
Posts: 508
I just called about my amex card. About 15k spend in the past year and no offer at all. Will call back in a month and see how it goes.
Jun 18, 2014, 7:19 am
#1337
Join Date: May 2013
Posts: 4
12,500 skymiles for keeping delta gold
I called to cancel my Delta gold when annual fee came due earlier this week. I had charged 3-7K on it and gotten around $150 worth of sync credits during the year. I was not passed to another representative. The one who answered my call spent some time explaining the free baggae benefit etc. When I said that wasn't enough to justify the fee she offered 12,500 miles no spending requirement. I accepted.
Jun 18, 2014, 8:03 am
#1338
Join Date: Jul 2004
Location: DFW
Posts: 411
Data point: Upgraded from PRG to Plat last year (30k MR after $10k spend).
Just called and asked for any retention offers and was told they only consider a retention offer every other year. Therefore, they weren't in a position to offer me anything.
I think I'll use up my airline credit & then downgrade to a $0 fee card, and take a pro-rated annual fee refund (in order to keep my MR balance intact).
Just called and asked for any retention offers and was told they only consider a retention offer every other year. Therefore, they weren't in a position to offer me anything.
I think I'll use up my airline credit & then downgrade to a $0 fee card, and take a pro-rated annual fee refund (in order to keep my MR balance intact).
Jun 18, 2014, 11:01 pm
#1339
Join Date: Aug 2010
Location: CLT
Programs: AA, UA, BA, Hilton Diamond, Marriott Gold, IHG Platinum
Posts: 2,074
Data point: Upgraded from PRG to Plat last year (30k MR after $10k spend).
Just called and asked for any retention offers and was told they only consider a retention offer every other year. Therefore, they weren't in a position to offer me anything.
I think I'll use up my airline credit & then downgrade to a $0 fee card, and take a pro-rated annual fee refund (in order to keep my MR balance intact).
Just called and asked for any retention offers and was told they only consider a retention offer every other year. Therefore, they weren't in a position to offer me anything.
I think I'll use up my airline credit & then downgrade to a $0 fee card, and take a pro-rated annual fee refund (in order to keep my MR balance intact).
Jun 19, 2014, 12:31 am
#1340
Join Date: Nov 2010
Posts: 441
No-fee card?
Deleted. [Sorry, I posted in wrong thread. Apologies.]
Jun 19, 2014, 4:27 am
#1341
Suspended
Join Date: May 2012
Location: ORD
Programs: AA, UA, AS, DL, BA, F9, IHG Plat, HH Gold, CC Gold, SPG Gold, MR Silver
Posts: 1,786
denied for DL Gold retention offer, so just cancelled. Most cards I will call 3-4 times until I get something, but was not that concerned keeping this one so did not put a whole lot of effort into trying
Jun 19, 2014, 6:00 am
#1342
Join Date: Jul 2004
Location: DFW
Posts: 411
Out of interest, has anyone downgraded to this card, to then receive a new or upgrade offer to the PRG or Plat?
Jun 19, 2014, 9:02 pm
#1343
Join Date: May 2006
Location: ORD
Posts: 35
I passed on it, for what it's worth.
Jun 19, 2014, 9:10 pm
#1344
Join Date: Jul 2004
Location: DFW
Posts: 411
FYI yes, I noticed this just today in fact. Downgraded from Biz Plat -> Green maybe 1-2 months ago. Today while logged into my account I saw a banner ad offering 15k MR points after $5k spend to upgrade to Biz Gold. I believe there was also an additional $50 annual fee.
I passed on it, for what it's worth.
I passed on it, for what it's worth.
Jun 22, 2014, 10:20 am
#1345
Join Date: Mar 2006
Programs: UA Silver
Posts: 168
no tempting offers for me...
Plat Biz $450 AF posted this month and I am really challenging the value of this card for me. So I called and got nothing tempting at all, they offered to switch me in to:
-Gold 3-2-1 for $175 AF
-Blue 1 point per $1, 0 AF
-Green 1 point per $1, $95.
I reiterated how point sensitive I am and they absolutely had no bonus retention offers.
Had Plat since 2006 and used to spend a lot but recently down to 5k / yr. Probably will cancel on my next call if I don't get a more tempting offer.
EDIT 6/23/14- called again today planning to cancel and they finally came up w 10k points to keep it open. Its not much but something to help me consider it till the 2015 annual $200 airline fee credit kicks in. Still plat for now.
-Gold 3-2-1 for $175 AF
-Blue 1 point per $1, 0 AF
-Green 1 point per $1, $95.
I reiterated how point sensitive I am and they absolutely had no bonus retention offers.
Had Plat since 2006 and used to spend a lot but recently down to 5k / yr. Probably will cancel on my next call if I don't get a more tempting offer.
EDIT 6/23/14- called again today planning to cancel and they finally came up w 10k points to keep it open. Its not much but something to help me consider it till the 2015 annual $200 airline fee credit kicks in. Still plat for now.
Last edited by detony; Jun 23, 2014 at 3:11 pm
Jun 23, 2014, 11:41 am
#1346
Join Date: Sep 2013
Posts: 466
Called to cancel my Delta platinum card and got nothing, which is no surprise seeing as how I spent close to $0 on the card this past year. 
I got ~$50 refund on my annual fee though. This was a pleasant surprise since I forgot that AMEX pro-rates annual fees.
I got ~$50 refund on my annual fee though. This was a pleasant surprise since I forgot that AMEX pro-rates annual fees.
Jun 23, 2014, 7:10 pm
#1347
Join Date: Nov 2010
Location: PHL - Go Flyers!
Programs: EMT-P
Posts: 564
Business Plat since 2004. 100K spend last year ; $28K so far this year. Called and asked about cancelling, they said OK let me x-fer you to credit dept. Got on with the person who obviously was from retention. He asked the reason and I said "competing card offers with high sign up bonuses". He tried to talk me into PRG and I said the AF isn't the problem, I am looking at Citi AA and Ink Bold with similar AF but great bonuses. FINALLY offered 25K MR which I took since I love my Plat anyway.
My recommendations if you are doing this: Know the reason(s) you are threatening to cancel and mention their competition. Give them a reason why they should keep you (I love the card, I don't mind the AF, I'm just too tempted by these 50-100K offers!) and after they try to get you to choose their preference I think you can get what you want.
My recommendations if you are doing this: Know the reason(s) you are threatening to cancel and mention their competition. Give them a reason why they should keep you (I love the card, I don't mind the AF, I'm just too tempted by these 50-100K offers!) and after they try to get you to choose their preference I think you can get what you want.
Jun 23, 2014, 10:39 pm
#1348
Join Date: Jun 2012
Posts: 69
American Express Retention Bonuses
platinum called to cancel, gave me 100$ airline credit plus 25k points
Jun 24, 2014, 9:39 am
#1349
Join Date: Nov 2009
Location: Bangkok
Programs: Bonvoy Amb, Hilton Diamond
Posts: 553
Called to cancel my UK Business Plat and been a member since 2010. Wasn't transferred to anyone, but the agent who answered offered me double points on all my spend for 3 months. Was tempted, but closed the card as planned.
Had my PRG linked and had my existing points moved over to that.
Had my PRG linked and had my existing points moved over to that.
Jun 24, 2014, 11:23 am
#1350
Used to be ' simz '
Join Date: Jan 2012
Location: Kolkata, India
Programs: Does it matter..??? It doesn't matter to them
Posts: 1,129
Why not the full refund..?? did you cancel after the 60 day period..?? or am I just misinformed, and they don't give full refund even within the 60 day period..