American Express retention offers [2008 - 2016]

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Old Jan 4, 17, 12:11 am   -   Wikipost
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For discussion of retention bonuses on Starwood Amex cards, see Annual fee retention bonus for Starwood Amex card.

Retention's department:
(800) 452-3945

Everyday Preferred
10/13/15
2.5K points not to cancel, and 5k points for 1K spend within three months, Total 7.5K points, or in the alternate, a $75 statement credit or gift card.
1/15/16 - 16k spend - first renewal - offered $50, no MR offer - accepted
3/14/16 - 98k spend - first renewal - offered $100 or 15k MR - took the 15k.
11/18/16 -50k spend - first renewal - offered $100 or 15k MR - took the 15k.

Platinum OPEN/Business
6/11/15 - 8.5k spend - 2nd renewal - offered $100 or 10k MR - deferred on offer (see post #314)
8/18/2015 - 90k spend - 2nd renewal - first two times I called, no offer. Final time I asked explicitly to cancel, was offered $350 statement credit.
12/18/2015 - 10k spend, first renewal. Offered 10k MR, cancelled.
1/6/2016 - 10K spend, about 8 weeks after account opening - offered $50 credit or 7.5K MRs, took MRs.
4/29/2016 - 15k spend, 3 months after opening. No offer other than downgrade to BGR.
6/16/2016 - 15k spend to get signup bonus (in Jan 2016). Minimal spend after. Took a lot of nudging - including explicit request to cancel card -- but was offered 10k MR to keep open. No spend requirement.
9/29/2016 - offered $100, didn't catch whether there was a spend requirement, i canceled as I have a personal Platinum card and the go-go passes weren't worth having two.

Business Gold Rewards
10/10/15 - Offered 10K MR. declined and closed
12/26/15 - Offered 10K MR or $100 Credit, counter offered $150 or 15K MR. They offered me 15K MR..accepted.
1/26/16 - Offered 15k MR, counter offered $150 and 15k MR, offered either but not both. Accepted 15k MR. $20k annual spend. Opened account 1/2015.
2/2/16 Offered 15k MR. Accepted 15k MR. $40k annual spend. Opened account 3/2015.
2/4/16 Offered 15K MR. Accepted 15K. About a $15K annual spend.
3/5/16 Offered 15K MR or $100 credit. Took the 15K MR. Minimal spend.
5/23/16 Offered $50, then $100, then 15k MR. Accepted 15k MR. Also let me change the 3x category in the middle of the year.
6/9/16 7500 MR offer, even pushed for 10k or 15k. Minimal spend. AF just posted. Left as-is, going to wait till closer to 60 day mark.
6/11/16 7500 MR offer, about 30k spend. AF due in two weeks. Took it.
6/20/16 No offer. ~$10k spend. Wanted to close the card anyway so did it.
9/30/16 Offered $50 statement credit. (<$5K spend) That was all. Didn't take it and cancelled card
10/04/16 Offered $50 statement credit or 7,500 points or pay the annual fee of $175 with 17,000 points instead of 25000 points. (<$9K spend) Didn't take it any of them and cancelled card

Personal Platinum
1/11/16 - 5K points immediately, 15K points for 3K spend within three months. $22K spend in 2015.
1/17/16 - 5K points immediately, 10K points for 2K spend within two months. $560 spend in 2015.
1/26/16 - $200 "loyalty credit" without requirements. $18k spend in 2015 (~50k total Amex spend in 2015). Cardholder for 3 years.
1/27/16 - 5K points immediately + 10K points for 2K spend within 60 days, or $100 credit. Took the points.
1/29/16 - 5K points immediately + 10K points for 2K spend within 60 days, or $100 credit. Took the points. Cardholder 3 years; $17k spend last year.
2/3/16 - 5K points now and 10K points after $2K spend in 60 days. Rep had to "dig deep" into my account to find this "unique and very special" offer (Yeah, right). Accepted.
3/31/16 - Only offer was $100 statement credit. $15k spend last year.
04/19/16 - $200 statement credit for being loyal to amex (cardholder for 2 years $65k spend).
4/29/16 Initial offer $200. HUCA 5k MR immediately, 15k MR after 3k spend in 60 days.
8/12/16 - 40K MR immediately. Card holder for 7 year, $55K spend in 2015 (Post #1015)
8/19/16 - 5K points immediately, 15K points for 3K spend within three months or 200$ statement credit. Card holder only for 1 year but amex customer for 8 years
8/19/16 - called before AF hit, offered $200 credit, accepted, not a ton of spend after hitting minimum spend for signup bonus, Amex customer since 2013 with 3 other cards but generally don't spend that much on Amex (maybe $10k/year)
8/25/16 - $200 Statement credit or 20k points for 3k spend within 3 months. Amex for 6 years, plat for 1 year. 40k spend across all amex.
9/9/16 - $200 Statement credit, $20k spent on this last year
9/9/16 - $200 Statement credit. ~$14K spend this year.
9/10/16 - 25k MR (no spend req). $11k in spend last yr. Tough sell from AX.
9/12/16 - 15k points after $2k spend in 3 months. ~$7k in spend
9/21/16 - 25k points or $200, no spend req. ~5k spend
9/29/16 - 25k points, no spend req. ~$20k in spend during past year
10/6/16 - 40k points, no spend req. ~$35k in spend during past year
10/7/16 - 25k points, no spend req. ~$22k T12 spend
10/8/16 - 25k points or $200, no spend req. ~$10k spend during past year
10/17/16 - 25k points or $200, no spend req. ~$5k spend during past year. took the points.
10/29/16 - 25k points or $200, no spend req. ~$11k spend during past year. took the points.
11/14/16 - 25k points or $200, no spend req. ~$15k spend during past year. took the points.
11/19/16 40k points or $400, no spend req. ~$45k spend during past year.

Platinum Mercedes Benz
9/30/15 - 5K points immediately, in addition to 15K points for 3K spend within three months. 20K points Total to retain card.

Platinum Ameriprise
7/21/16 Offered $200 or 20k MR. Accepted $200 statement credit to offset the $450 AF for all 4 cards in the account. 35K spent

SPG Personal
12/4/15 - $25 loyalty statement credit
2/3/16 - $25 loyalty statement credit but did allude to a potential bonus when the SPG card goes away; referenced the $200-300 bonus offered to Costco Amex holders being asked to convert to Sams Club Amex products
3/1/16 - $25 loyalty statement credit
6/14/2016 - $25 plus 3,000 SPG points - Had to ask Supv for the addl. 3,000 pts.
7/6/2016 - $25 or 1500 points after $1000 spend. Canceled card. $25k spend last year.
7/15/2016 - $25 loyalty statement credit. HUCA, HUCA, declined, cancelled card. $10K spend last year, less recently.
8/10/2016 - Paltry $25 or 500 points + additional 1000 points after $1000 spend (total of 1500) in 3 months. I have another ~60 days for af to lock in, so will call again in ~30 days. $35k spend last year, but less than $1000 / month this year.
8/16/16 - Offered $50 or 7,000 SPG points, $48K spend, took the points.
8/24/16 - Offered $50 or 7,000 SPG points, $13K spend YTD, took the points.
8/25/16 - $25 loyalty statement credit, $5K YTD spend. HUACA resulted in the same offer (even with a symethic agent that noted my 15 years of membership).
9/13/16 $95 credit with +- $40K spend. Fast & easy
9/17/16 $25 or 1500 SPG points after $1K spend. Cancelled the card
9/17/16 Called after renewal fee posted. Offered 5,000 SPG points - $40K spent on this card.
9/18/16 $50 or 7k. ~$80k spend.
10/1/16 $25 offer ~$15k spend. Cancelled card.
10/7/16 $50 or 7k. ~$76k T12 spend.
10/27/16 ($7K spend in last 12 months, first renewal) $25 statement credit OR 500 Starpoints + 1,000 Starpoints for $1,000 spend in next 3 months
11/11/16 ($4k spend this year) We respect your decision. Goodbye.
12/16/16 Member since 1995, spent $25k in 12 months, was offered 7k points. Love SPG points so didn't enquire about any of the other credits.

SPG OPEN/Business
8/3/15 - called with intent to cancel, $18k spend last year, offered $100 one-time statement credit - accepted.
8/12/15 - called with intent to cancel, $15k spend last year, offered only $50 one-time statement credit - accepted
12/14/15 - called with intent to cancel, $15k spend last year, AF hit 90 days ago with $0 spend since then. Offered $100 one-time statement credit.
1/14/16 - called with intent to cancel or product change to no fee Simply Cash card, $10-12k spend last year, $65 AF hit 30 days ago with $0 spend since then. Offered $100 one-time credit to keep card.
8/29/16 - called to cancel & they didn't offer any retention bonus so we canceled it. Only had min. spend last year.
10/1/16 - retention offered 5K SPG pts.
10/19/16 - offered $25 credit. Spend last year ~$15k.

DL Skymiles Platinum OPEN/Business
5/28/15 - called with intent to cancel, card opened 9 months, initial min spend (1.3k) only - offered simply cash open, declined, closed.
03/10/15- the date is date of miles post, do not remember original request date, no offers until reaching the retention department, 15k miles offered with 50k spend
11/4/15 - called to see what retention offer would be $60K spend offered nothing. sm
12/10/15 - Called again to actually cancel, got 25K skymiles. Kept card open. sm
04/26/16 - Called again, 3k bonus as good will to keep open. Will HUCA for 3rd time.
10/23/16 - called to cancel told me they have nothing to offer as I took advantage of the 25K miles last year. Said also they will remove the companion travel cert in my account if I cancel. I have until mid Nov and will call again

Premier Rewards Gold
6/12/15 - 1st renewal. Called 5 days after fee posted stating not happy about losing 15k bonus. Offered 10k MR now and 10k after $3k spend in 60 days. Accepted. $40k spent last year.
11/2/15 - Offered 20K MR. $130K spend in previous year.
1/14/16 - Offered $50 statement credit + $50 credit if meet $500 spend in 60 days. ~$8k spend previous year.
1/21/16 - Offered 5k MR + 15k MR with $3k spend in 60 days or $75 credit + $75 credit if $1k spend in 60 days. ~$25k in spend last year
2/11/16 - Offered 2.5k MR + 5k MR with $1k spend in 60 days or $50 credit + $50 credit if $500 spend in 60 days. ~$25k in spend last year
2/23/16 - Offered 5k MR + 15k MR with $3k spend in 60 days . ~$33k in spend in my first year
4/12/16 - Offered $50 statement credit + $50 credit if meet $500 spend in 60 days. ~$10k spend previous year.
4/22/16 - 1st offer - $50 statement + $50 credit after $500 spend in 60 days. 2nd offer - 2.5k MR + 5k MR with $1k spend in 60 days (took 2nd offer) ~10k spend previous year.
6/9/16 No offers. Minimal spend. AF just posted. Left as-is, going to wait till closer to 60 day mark.
6/26/16 - Offered $175 or 25k MR. $135k spend.
6/20/2016 Phoned and requested transfer to retention dept. After a brief explanation of benefits, I was offered $50 statement credit and $50 additional statement credit after $500 spend in 60 days. Took the offer.
7/25/2015 1st anniversary, 25k spend. Offered upgrade to platinum with 10k + 50k MR. Lengthy talk with Retention who finally offered only 7.5k MR for $1k spend in 92 days. Very disappointed. Declined. HUCA. 2nd call on the 60th day: offered and took the 50+50 offer.
8/19/2016: Presented with 2 offers: (1) $50 statement credit now and $50 statement credit after spending $500 within 60 days (2) 2,500 MR points now, and 5,000 MR points after spending $1,000 within 90 days.
11/2/2016: $100 credit no spend needed

DL Skymiles Gold
6/2015 - Have had card since 1991 and have never asked for a retention offer. $30k spend annually except for the last year with $1k spend. Flat out denied hard for any retention. Paid AF b/c my oldest card.
1/2016 - Have had card for ten years+, usually around $10,000/year spend. Never asked for retention bonus before. Given two choices: 1) 1000 miles immediately and 2000 more miles for $1000 spend in 60 days or 2) $75 statement credit. Took the $75.
5/2016 - Had card for 3 years, never asked for a retention. Spend is probably only around $2K/year. Was not offered any miles or credit.
6/15/2016 - 15k offer. Have had card since 1995. <1k spend last year. Took 15k

DL Skymiles Gold Business
9/24 - under $1k spend in last 12 months, no offer. They said they don't have a retention department.
4/18/2016 - Had card for 1 year with 2K spend. Asked for the nature of my small business, what expenses and travel requirements I have for my business. Given two choices: 1) 7,500 miles immediately to offset $95 AF or 2) switch to a generic no fee Amex. Took the 7,500 miles.


Hilton HHonors Surpass
1/2016 - spend > $40k, 2nd year had card, offered $50 statement credit or 5000 points
4/2016 - Offered $75 statement credit or 10k points. Took the credit.
6/2016 - Offered 500 HH points now and another 1K after spending 1K or $25. Took the $25.
9/2016 - spend > $40k, 2nd year had card, offered $50 statement credit or 5000 points. Took the credit.
11/2016 - Spend $5k on this card, $55k in last year across all Amex accounts. 1st anniversary, offered $25 statement credit or 1,000 points. Cancelled.
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Old Jan 23, 12, 4:10 pm
  #61  
 
Join Date: Jun 2005
Programs: DL, UA, AA
Posts: 173
My first anniversary for the Plat AMEX was in a couple of days. I called to cancel and was offered a $100 statement credit to keep the card. FWIW, I charged under $5K on the card in the year I had it.
CEUflyer is offline  
Old Jan 23, 12, 4:18 pm
  #62  
 
Join Date: Feb 2011
Location: Southern California
Programs: Delta Plat, Bonvoy Ambasador, Hilton diamond.
Posts: 402
centurion retention

...I know on the centurion side there is either a CRM app, or a per-defined formula which tells a rep how many MR they can give out for customer service issues, and I suspect its at least partially based on spend. Not sure what the formula is but I got a nice un-rounded high 5 digit MR courtesy bonus in the last year.
bubu-SNA is offline  
Old Jan 23, 12, 9:18 pm
  #63  
Suspended
 
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Will be cancelling my wife's Platinum Amex 100%, and no bluff here.. If they offer to give her a retention bonus, I'm not too sure I'll sign up.. We certainly don't need two aeroplat Amexes
Ancien Maestro is offline  
Old Jan 24, 12, 2:24 am
  #64  
 
Join Date: Feb 2011
Posts: 207
Originally Posted by airplanepeanuts View Post
Got retention offer of 50,000 MR points last May and thus denied a retention for now.
50K? Amazing, very nice!

Originally Posted by sbjnyc View Post
Unfortunately I don't intend on cancelling the card and don't want to be called on my bluff.
As long as you don't straight out say that you want to cancel the card (just say you are thinking about it because the fee is too high, etc) but are transferred to retention, it can't hurt. Of course, there is always the chance they will mess up and cancel without you speaking it out specifically, but not very likely.

Originally Posted by Ancien Maestro View Post
If they offer to give her a retention bonus, I'm not too sure I'll sign up.. We certainly don't need two aeroplat Amexes
Worse case scenario you can always accept the bonus and cancel later on, within 60 days of getting hit with the $450 fee if need be. Although I am no ethics professor...
Simpleton is offline  
Old Jan 24, 12, 11:21 am
  #65  
 
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,143
Originally Posted by mia View Post
The points are in your Membership Rewards account, not attached to the specific card. Rules are here, read (2) and (3) to understand the difference between immediate and 30 day forfeiture:

http://www.membershiprewards.com/cat...NTCANCELLATION
From (2) it states "...but keep at least one AMEX Card open and in good standing..."
I assume this means any Amex CC, not just an Amex MR charge card, right?
mangoMan is offline  
Old Jan 24, 12, 12:39 pm
  #66  
 
Join Date: Aug 2011
Location: JFK/LGA/EWR
Posts: 1,262
Originally Posted by Simpleton View Post
As long as you don't straight out say that you want to cancel the card (just say you are thinking about it because the fee is too high, etc) but are transferred to retention, it can't hurt. Of course, there is always the chance they will mess up and cancel without you speaking it out specifically, but not very likely.
I recently inquired about replacing the paper edition of a magazine subscription with the digital version and instead of getting a response describing the costs and such I simply found out that my subscription was cancelled. Not a big deal for a magazine but that has me a little gun shy with my amex.
sbjnyc is offline  
Old Jan 24, 12, 12:39 pm
  #67  
mia
A FlyerTalk Posting Legend, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 40,310
Originally Posted by mangoMan View Post
... means any Amex CC, not just an Amex MR charge card, right?
My reading of the rules is that if you hold an American Express card which participates in another rewards program this will preserve your Membership Rewards balance for 30 days after you close your last Membership Rewards card. I believe the card would have to be one issued by American Express, not an Amex-network card issued by another bank.
mia is online now  
Old Jan 24, 12, 3:34 pm
  #68  
 
Join Date: Oct 2010
Programs: SPG Plat, AA Plat
Posts: 53
so I have a GPR and want to upgrade to a Amex Plat because I lost airline elite and thus lounge access. I just liquidated my MR points (700 or so left). Would it work if I cancelled, then applied for the platinum to get the signup bonus. The whole keep your cardnumber thing is not very valuable to me since that card is only for discretionary big-ticket purchases anyway.
eastofthemississippi is offline  
Old Jan 24, 12, 8:43 pm
  #69  
Suspended
 
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Originally Posted by Simpleton View Post
Worse case scenario you can always accept the bonus and cancel later on, within 60 days of getting hit with the $450 fee if need be. Although I am no ethics professor...
If the annual fee is spent, than may as well keep it for the balance of the year..

Or are you saying that they may pro rate a refund? Hit and miss.. for myself I probably won't give that a try..
Ancien Maestro is offline  
Old Jan 27, 12, 1:39 pm
  #70  
 
Join Date: Jan 2012
Posts: 117
AMEX Premier Rewards Gold Card Retention Bonus

Hello all. Sorry if this is a duplicate post but just thought I would share the retention bonus that I received from AMEX.

I called to cancel my AMEX Gold today because the annual fee is just too high for the amount that I use the card. The agent went through his normal speach and then offered me either $135 to keep the card or 20,000 points. I chose the 20k points so I could reedem for a domestic flight.

Hope this is helpful!
cjkcue is offline  
Old Jan 27, 12, 1:50 pm
  #71  
 
Join Date: Jul 2010
Posts: 305
You mean Amex Biz Gold, right?
kevinjrwagner is offline  
Old Jan 27, 12, 1:54 pm
  #72  
 
Join Date: Jan 2012
Posts: 117
No, the AMEX Gold Premier Rewards personal card.
cjkcue is offline  
Old Jan 27, 12, 2:20 pm
  #73  
 
Join Date: Jul 2010
Posts: 305
Gonna try the same approach with the Biz card, though, and throw in my Chase Ink Biz card as leverage.
kevinjrwagner is offline  
Old Feb 2, 12, 10:47 am
  #74  
 
Join Date: Oct 2010
Location: IND
Programs: SPG Plat, WN CP, Many Others
Posts: 538
After clearing out my MR points that I had left I called to cancel my Amex Biz Plat. Member since 2006, had a few years of business spending that were in the $200k-$250k range, but the last two years were about $60k per year because I have shifted most of my spending over to SPG and Chase cards. Offered retention was a $50 statement credit. Had about a 10 min conversation with the rep about the benefits that have gone away and thought he would offer something better than that. Goodbye Amex Plat.
millere2 is offline  
Old Feb 2, 12, 12:57 pm
  #75  
 
Join Date: Feb 2011
Posts: 207
Originally Posted by Ancien Maestro View Post
If the annual fee is spent, than may as well keep it for the balance of the year..

Or are you saying that they may pro rate a refund? Hit and miss.. for myself I probably won't give that a try..
It would only be hit or miss if you let them push you around. If you have a different AmEx card open, and it is within 60 days of the fee posting, you should get back at least $375 (pro-rated 2 months off).

They may try to claim that in the T&C it is 30 days from posting or 60 days from applying, in hopes of keeping the fee, but if you put them on the spot and ask them where in T&C they will have no answer. Because it is not discussed anywhere; not pro-rating, not deadlines, not anything. There is not a word in T&C covering what happens to the fee if you cancel your card.
Simpleton is offline  

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