Old May 31, 13, 4:32 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
For discussion of retention bonuses on Starwood Amex cards, see Annual fee retention bonus for Starwood Amex card.

Retention's department:
(800) 452-3945

Everyday Preferred
10/13/15
2.5K points not to cancel, and 5k points for 1K spend within three months, Total 7.5K points, or in the alternate, a $75 statement credit or gift card.
1/15/16 - 16k spend - first renewal - offered $50, no MR offer - accepted
3/14/16 - 98k spend - first renewal - offered $100 or 15k MR - took the 15k.
11/18/16 -50k spend - first renewal - offered $100 or 15k MR - took the 15k.

Platinum OPEN/Business
6/11/15 - 8.5k spend - 2nd renewal - offered $100 or 10k MR - deferred on offer (see post #314)
8/18/2015 - 90k spend - 2nd renewal - first two times I called, no offer. Final time I asked explicitly to cancel, was offered $350 statement credit.
12/18/2015 - 10k spend, first renewal. Offered 10k MR, cancelled.
1/6/2016 - 10K spend, about 8 weeks after account opening - offered $50 credit or 7.5K MRs, took MRs.
4/29/2016 - 15k spend, 3 months after opening. No offer other than downgrade to BGR.
6/16/2016 - 15k spend to get signup bonus (in Jan 2016). Minimal spend after. Took a lot of nudging - including explicit request to cancel card -- but was offered 10k MR to keep open. No spend requirement.
9/29/2016 - offered $100, didn't catch whether there was a spend requirement, i canceled as I have a personal Platinum card and the go-go passes weren't worth having two.

Business Gold Rewards
10/10/15 - Offered 10K MR. declined and closed
12/26/15 - Offered 10K MR or $100 Credit, counter offered $150 or 15K MR. They offered me 15K MR..accepted.
1/26/16 - Offered 15k MR, counter offered $150 and 15k MR, offered either but not both. Accepted 15k MR. $20k annual spend. Opened account 1/2015.
2/2/16 Offered 15k MR. Accepted 15k MR. $40k annual spend. Opened account 3/2015.
2/4/16 Offered 15K MR. Accepted 15K. About a $15K annual spend.
3/5/16 Offered 15K MR or $100 credit. Took the 15K MR. Minimal spend.
5/23/16 Offered $50, then $100, then 15k MR. Accepted 15k MR. Also let me change the 3x category in the middle of the year.
6/9/16 7500 MR offer, even pushed for 10k or 15k. Minimal spend. AF just posted. Left as-is, going to wait till closer to 60 day mark.
6/11/16 7500 MR offer, about 30k spend. AF due in two weeks. Took it.
6/20/16 No offer. ~$10k spend. Wanted to close the card anyway so did it.
9/30/16 Offered $50 statement credit. (<$5K spend) That was all. Didn't take it and cancelled card
10/04/16 Offered $50 statement credit or 7,500 points or pay the annual fee of $175 with 17,000 points instead of 25000 points. (<$9K spend) Didn't take it any of them and cancelled card

Personal Platinum
1/11/16 - 5K points immediately, 15K points for 3K spend within three months. $22K spend in 2015.
1/17/16 - 5K points immediately, 10K points for 2K spend within two months. $560 spend in 2015.
1/26/16 - $200 "loyalty credit" without requirements. $18k spend in 2015 (~50k total Amex spend in 2015). Cardholder for 3 years.
1/27/16 - 5K points immediately + 10K points for 2K spend within 60 days, or $100 credit. Took the points.
1/29/16 - 5K points immediately + 10K points for 2K spend within 60 days, or $100 credit. Took the points. Cardholder 3 years; $17k spend last year.
2/3/16 - 5K points now and 10K points after $2K spend in 60 days. Rep had to "dig deep" into my account to find this "unique and very special" offer (Yeah, right). Accepted.
3/31/16 - Only offer was $100 statement credit. $15k spend last year.
04/19/16 - $200 statement credit for being loyal to amex (cardholder for 2 years $65k spend).
4/29/16 Initial offer $200. HUCA 5k MR immediately, 15k MR after 3k spend in 60 days.
8/12/16 - 40K MR immediately. Card holder for 7 year, $55K spend in 2015 (Post #1015)
8/19/16 - 5K points immediately, 15K points for 3K spend within three months or 200$ statement credit. Card holder only for 1 year but amex customer for 8 years
8/19/16 - called before AF hit, offered $200 credit, accepted, not a ton of spend after hitting minimum spend for signup bonus, Amex customer since 2013 with 3 other cards but generally don't spend that much on Amex (maybe $10k/year)
8/25/16 - $200 Statement credit or 20k points for 3k spend within 3 months. Amex for 6 years, plat for 1 year. 40k spend across all amex.
9/9/16 - $200 Statement credit, $20k spent on this last year
9/9/16 - $200 Statement credit. ~$14K spend this year.
9/10/16 - 25k MR (no spend req). $11k in spend last yr. Tough sell from AX.
9/12/16 - 15k points after $2k spend in 3 months. ~$7k in spend
9/21/16 - 25k points or $200, no spend req. ~5k spend
9/29/16 - 25k points, no spend req. ~$20k in spend during past year
10/6/16 - 40k points, no spend req. ~$35k in spend during past year
10/7/16 - 25k points, no spend req. ~$22k T12 spend
10/8/16 - 25k points or $200, no spend req. ~$10k spend during past year
10/17/16 - 25k points or $200, no spend req. ~$5k spend during past year. took the points.
10/29/16 - 25k points or $200, no spend req. ~$11k spend during past year. took the points.
11/14/16 - 25k points or $200, no spend req. ~$15k spend during past year. took the points.
11/19/16 40k points or $400, no spend req. ~$45k spend during past year.

Platinum Mercedes Benz
9/30/15 - 5K points immediately, in addition to 15K points for 3K spend within three months. 20K points Total to retain card.

Platinum Ameriprise
7/21/16 Offered $200 or 20k MR. Accepted $200 statement credit to offset the $450 AF for all 4 cards in the account. 35K spent

SPG Personal
12/4/15 - $25 loyalty statement credit
2/3/16 - $25 loyalty statement credit but did allude to a potential bonus when the SPG card goes away; referenced the $200-300 bonus offered to Costco Amex holders being asked to convert to Sams Club Amex products
3/1/16 - $25 loyalty statement credit
6/14/2016 - $25 plus 3,000 SPG points - Had to ask Supv for the addl. 3,000 pts.
7/6/2016 - $25 or 1500 points after $1000 spend. Canceled card. $25k spend last year.
7/15/2016 - $25 loyalty statement credit. HUCA, HUCA, declined, cancelled card. $10K spend last year, less recently.
8/10/2016 - Paltry $25 or 500 points + additional 1000 points after $1000 spend (total of 1500) in 3 months. I have another ~60 days for af to lock in, so will call again in ~30 days. $35k spend last year, but less than $1000 / month this year.
8/16/16 - Offered $50 or 7,000 SPG points, $48K spend, took the points.
8/24/16 - Offered $50 or 7,000 SPG points, $13K spend YTD, took the points.
8/25/16 - $25 loyalty statement credit, $5K YTD spend. HUACA resulted in the same offer (even with a symethic agent that noted my 15 years of membership).
9/13/16 $95 credit with +- $40K spend. Fast & easy
9/17/16 $25 or 1500 SPG points after $1K spend. Cancelled the card
9/17/16 Called after renewal fee posted. Offered 5,000 SPG points - $40K spent on this card.
9/18/16 $50 or 7k. ~$80k spend.
10/1/16 $25 offer ~$15k spend. Cancelled card.
10/7/16 $50 or 7k. ~$76k T12 spend.
10/27/16 ($7K spend in last 12 months, first renewal) $25 statement credit OR 500 Starpoints + 1,000 Starpoints for $1,000 spend in next 3 months
11/11/16 ($4k spend this year) We respect your decision. Goodbye.
12/16/16 Member since 1995, spent $25k in 12 months, was offered 7k points. Love SPG points so didn't enquire about any of the other credits.

SPG OPEN/Business
8/3/15 - called with intent to cancel, $18k spend last year, offered $100 one-time statement credit - accepted.
8/12/15 - called with intent to cancel, $15k spend last year, offered only $50 one-time statement credit - accepted
12/14/15 - called with intent to cancel, $15k spend last year, AF hit 90 days ago with $0 spend since then. Offered $100 one-time statement credit.
1/14/16 - called with intent to cancel or product change to no fee Simply Cash card, $10-12k spend last year, $65 AF hit 30 days ago with $0 spend since then. Offered $100 one-time credit to keep card.
8/29/16 - called to cancel & they didn't offer any retention bonus so we canceled it. Only had min. spend last year.
10/1/16 - retention offered 5K SPG pts.
10/19/16 - offered $25 credit. Spend last year ~$15k.

DL Skymiles Platinum OPEN/Business
5/28/15 - called with intent to cancel, card opened 9 months, initial min spend (1.3k) only - offered simply cash open, declined, closed.
03/10/15- the date is date of miles post, do not remember original request date, no offers until reaching the retention department, 15k miles offered with 50k spend
11/4/15 - called to see what retention offer would be $60K spend offered nothing. sm
12/10/15 - Called again to actually cancel, got 25K skymiles. Kept card open. sm
04/26/16 - Called again, 3k bonus as good will to keep open. Will HUCA for 3rd time.
10/23/16 - called to cancel told me they have nothing to offer as I took advantage of the 25K miles last year. Said also they will remove the companion travel cert in my account if I cancel. I have until mid Nov and will call again

Premier Rewards Gold
6/12/15 - 1st renewal. Called 5 days after fee posted stating not happy about losing 15k bonus. Offered 10k MR now and 10k after $3k spend in 60 days. Accepted. $40k spent last year.
11/2/15 - Offered 20K MR. $130K spend in previous year.
1/14/16 - Offered $50 statement credit + $50 credit if meet $500 spend in 60 days. ~$8k spend previous year.
1/21/16 - Offered 5k MR + 15k MR with $3k spend in 60 days or $75 credit + $75 credit if $1k spend in 60 days. ~$25k in spend last year
2/11/16 - Offered 2.5k MR + 5k MR with $1k spend in 60 days or $50 credit + $50 credit if $500 spend in 60 days. ~$25k in spend last year
2/23/16 - Offered 5k MR + 15k MR with $3k spend in 60 days . ~$33k in spend in my first year
4/12/16 - Offered $50 statement credit + $50 credit if meet $500 spend in 60 days. ~$10k spend previous year.
4/22/16 - 1st offer - $50 statement + $50 credit after $500 spend in 60 days. 2nd offer - 2.5k MR + 5k MR with $1k spend in 60 days (took 2nd offer) ~10k spend previous year.
6/9/16 No offers. Minimal spend. AF just posted. Left as-is, going to wait till closer to 60 day mark.
6/26/16 - Offered $175 or 25k MR. $135k spend.
6/20/2016 Phoned and requested transfer to retention dept. After a brief explanation of benefits, I was offered $50 statement credit and $50 additional statement credit after $500 spend in 60 days. Took the offer.
7/25/2015 1st anniversary, 25k spend. Offered upgrade to platinum with 10k + 50k MR. Lengthy talk with Retention who finally offered only 7.5k MR for $1k spend in 92 days. Very disappointed. Declined. HUCA. 2nd call on the 60th day: offered and took the 50+50 offer.
8/19/2016: Presented with 2 offers: (1) $50 statement credit now and $50 statement credit after spending $500 within 60 days (2) 2,500 MR points now, and 5,000 MR points after spending $1,000 within 90 days.
11/2/2016: $100 credit no spend needed

DL Skymiles Gold
6/2015 - Have had card since 1991 and have never asked for a retention offer. $30k spend annually except for the last year with $1k spend. Flat out denied hard for any retention. Paid AF b/c my oldest card.
1/2016 - Have had card for ten years+, usually around $10,000/year spend. Never asked for retention bonus before. Given two choices: 1) 1000 miles immediately and 2000 more miles for $1000 spend in 60 days or 2) $75 statement credit. Took the $75.
5/2016 - Had card for 3 years, never asked for a retention. Spend is probably only around $2K/year. Was not offered any miles or credit.
6/15/2016 - 15k offer. Have had card since 1995. <1k spend last year. Took 15k

DL Skymiles Gold Business
9/24 - under $1k spend in last 12 months, no offer. They said they don't have a retention department.
4/18/2016 - Had card for 1 year with 2K spend. Asked for the nature of my small business, what expenses and travel requirements I have for my business. Given two choices: 1) 7,500 miles immediately to offset $95 AF or 2) switch to a generic no fee Amex. Took the 7,500 miles.


Hilton HHonors Surpass
1/2016 - spend > $40k, 2nd year had card, offered $50 statement credit or 5000 points
4/2016 - Offered $75 statement credit or 10k points. Took the credit.
6/2016 - Offered 500 HH points now and another 1K after spending 1K or $25. Took the $25.
9/2016 - spend > $40k, 2nd year had card, offered $50 statement credit or 5000 points. Took the credit.
11/2016 - Spend $5k on this card, $55k in last year across all Amex accounts. 1st anniversary, offered $25 statement credit or 1,000 points. Cancelled.
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American Express retention offers [2008 - 2016]

Old Mar 6, 12, 2:17 pm
  #151  
 
Join Date: Feb 2012
Posts: 43
Is there any rule about downgrading after an upgrade? I upgraded to the Platinum from a Gold about a month or two ago (had Gold for 10+ years), but they sent me a notice saying my fee wouldn't be charged until some time next month. Worth calling up now or just wait until next year this time?
camhabib is offline  
Old Mar 6, 12, 10:47 pm
  #152  
Suspended
 
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Originally Posted by camhabib View Post
Is there any rule about downgrading after an upgrade? I upgraded to the Platinum from a Gold about a month or two ago (had Gold for 10+ years), but they sent me a notice saying my fee wouldn't be charged until some time next month. Worth calling up now or just wait until next year this time?
Certainly you can downgrade without fuss.. You'll obviously pay the annual fee of the card chosen.
Ancien Maestro is offline  
Old Mar 9, 12, 2:48 am
  #153  
 
Join Date: Feb 2011
Posts: 769
Called to cancel the Business gold, said I was getting more bonuses with Chase Ink Bold. She offered me $75 credit, but I asked for points and got 7500. Not bad, but perhaps should have asked for more. Was looking to cancel because I've got too many cards and don't really use it. I got the card on Nov 3rd with the 75k bonus offer. So 82.5k total points with this latest installment.

Ended up cancelling SPG AMEX (wife still has one), but wasn't offered anything to keep it open. Probably because I said my credit limit is not enough (around $1100 and they won't increase it with 730+ credit score). I have a Platinum card with 25K+ spending ability, so it wasn't worth it to me.

One concern I had was I bought an Iphone on it and wanted to keep the extended purchase protection. Called the purchase protection dept and was assured that as long as I kept my Plat card, I'll be ok.

Anyone know when I can get the SPG AMEX again?
leftpinky is offline  
Old Mar 9, 12, 7:25 am
  #154  
 
Join Date: Feb 2003
Posts: 7,668
Originally Posted by leftpinky View Post
Anyone know when I can get the SPG AMEX again?
Immediately, but you can only get the 2d part of the bonus (for $X in spend in Y months). See http://www.flyertalk.com/forum/17549533-post25.html

Note that discussion of SPG Amex really belongs in the Starwood forum, not here, so any followup on this tangent should be posted there.
beltway is offline  
Old Mar 10, 12, 3:48 am
  #155  
 
Join Date: Feb 2011
Posts: 769
Originally Posted by beltway View Post
Immediately, but you can only get the 2d part of the bonus (for $X in spend in Y months). See http://www.flyertalk.com/forum/17549533-post25.html

Note that discussion of SPG Amex really belongs in the Starwood forum, not here, so any followup on this tangent should be posted there.
Great, thanks for pointing me to that post. That's what I though I read before, but was not sure how long I had to wait. Will probably wait till July when they offer the 30k so I can get 20k + 5k referral
leftpinky is offline  
Old Mar 13, 12, 2:57 pm
  #156  
 
Join Date: Jan 2009
Posts: 225
Whoo Hoo Amex Points!

Thanks to Amex for a 20K bonus for signing on again with Platinum this year!
Any bit helps.
usagishouse is offline  
Old Mar 14, 12, 11:50 am
  #157  
 
Join Date: Feb 2010
Location: LA & SF, CA
Programs: SWA, UAL, SPG, AA
Posts: 148
Called to cancel my PRG with approximately 2 years history and $40k annual spent. Was offered $75 immediate credit and another $75 after $1,500 spend in the next two months. Didn't try to negotiate.
Heryanta is offline  
Old Mar 14, 12, 2:14 pm
  #158  
 
Join Date: Jul 2005
Location: Chicago, IL
Programs: AA EP; WN CP;UA SILVER; MARRIOTT TITANIUM; HH DIAMOND; IHG PLAT; RADISSON PLAT; HYATT GLOBAL
Posts: 1,921
Originally Posted by usagishouse View Post
Thanks to Amex for a 20K bonus for signing on again with Platinum this year!
Any bit helps.
Nice, I will call today.
Did you suggest this or they offered you?
I know it is YMMV and the redemption value could be really high in certain cases, but what is the agreed value of MR points?
ORD-TGU is offline  
Old Mar 14, 12, 10:43 pm
  #159  
Suspended
 
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Originally Posted by leftpinky View Post
Called to cancel the Business gold, said I was getting more bonuses with Chase Ink Bold. She offered me $75 credit, but I asked for points and got 7500. Not bad, but perhaps should have asked for more. Was looking to cancel because I've got too many cards and don't really use it. I got the card on Nov 3rd with the 75k bonus offer. So 82.5k total points with this latest installment.
So another 82.5K on a renewal? I would say that is a more than fabulous return.. or is it total points since inception?
Ancien Maestro is offline  
Old Mar 15, 12, 2:31 am
  #160  
 
Join Date: Feb 2011
Posts: 769
Since inception. I got 75k on Nov 3rd, 2011 and 7500 a few days ago. Not bad. Transfered most of the 75k to CO to book two business class to Zim, Zam and S.Africa.
leftpinky is offline  
Old Mar 17, 12, 3:15 pm
  #161  
 
Join Date: Feb 2011
Posts: 278
Tried 1 last time, still no dice. Downgraded my account from plat to a green card to just keep my MR points alive. Does anyone know if I apply for the platinum again in the future if I can get the points? Thanks!
duke2013 is offline  
Old Mar 17, 12, 5:15 pm
  #162  
 
Join Date: Apr 2010
Location: NYCEWR
Programs: MP(1K) Million Miler, Marriott Plat
Posts: 458
Originally Posted by leftpinky:18203827
Since inception. I got 75k on Nov 3rd, 2011 and 7500 a few days ago. Not bad. Transfered most of the 75k to CO to book two business class to Zim, Zam and S.Africa.
Didn't transfers to CO end in September 2011? Did you find another way to transfer to CO?
TheCount2 is offline  
Old Mar 19, 12, 4:06 pm
  #163  
 
Join Date: Jul 2005
Location: Chicago, IL
Programs: AA EP; WN CP;UA SILVER; MARRIOTT TITANIUM; HH DIAMOND; IHG PLAT; RADISSON PLAT; HYATT GLOBAL
Posts: 1,921
It is a sad day
I called to cancel my AMEX PLAT due to my $450 annual fee comming up.

The reason I am cancelling is that the rest of 2012 will be slow in terms of travel due to an addition to family.

I called and tried to get retention bonus, most that I was offered was $50 credit, no MR bonus points, I was dreaming of 20K like others and then transfer to BA with 50% bonus.

I mentioned that there are no bonus categories like Chase or HH. Offered to apply for Gold, no bonus.
Finally CS agent was pretty frank stating that I had not charge a lot. True.
Evidence that the more you charge, the more retention bonus coming your way!

It was a great 12 months, I did use it a lot, priority pass, AA club, Airline Credit, and +130K MR points in bonuses! All to BA during 50% bonus.

By far the best card I have had and best CS agents, plus well worth the fee.

When my son is older and travel picks up, I will apply again.
ORD-TGU is offline  
Old Mar 19, 12, 5:42 pm
  #164  
 
Join Date: Feb 2011
Posts: 769
Originally Posted by TheCount2 View Post
Didn't transfers to CO end in September 2011? Did you find another way to transfer to CO?
You're right. I must have transferred miles from the PRG, not the business versions we got on Nov 3, signup from the cards my wife and I got, sorry about the confusion!
leftpinky is offline  
Old Mar 19, 12, 10:38 pm
  #165  
Suspended
 
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Originally Posted by ORD-TGU View Post
It is a sad day
I called to cancel my AMEX PLAT due to my $450 annual fee comming up.
Just apply for the card when there is a half decent offer. Sounds like you don't have travels and much to charge on the card for now. Congratulations on the addition.. I've personally gone through the ebbs and flows of a new addition in the past few years.

Last edited by mia; Mar 20, 12 at 10:23 am Reason: Please do not quote the entire text of multi-paragraph posts
Ancien Maestro is offline  

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