AMEX Network "Gift Chain"
Jan 20, 2012, 9:27 am
#151
Join Date: Jun 2011
Location: AL
Programs: All of the Above
Posts: 1,374
Nope. Still waiting. Also got an email from someone at Am Ex that I had escalated about not receive a gift email from 1 registered card, and made 10 qualifying purchase. Sounds like they are going to send me 10 random Am Ex gift cards. Thoughts?
Dear Cardmember,
We received your inquiry about not receiving Gift Chain gift notification email(s), and we investigated for you. We discovered that this particular email address was not registered for the Gift Chain campaign, which is why you did not receive notification emails for your transactions.
We reviewed your account, and in appreciation for being a loyal Cardmember, we are mailing you a Gift Card as a courtesy for each eligible transaction that you made during the timeframe of the campaign. Please allow 3-4 weeks for the delivery of the Gift Card(s).
Thank you again for being a Cardmember.
Sincerely,
American Express Customer Care
Dear Cardmember,
We received your inquiry about not receiving Gift Chain gift notification email(s), and we investigated for you. We discovered that this particular email address was not registered for the Gift Chain campaign, which is why you did not receive notification emails for your transactions.
We reviewed your account, and in appreciation for being a loyal Cardmember, we are mailing you a Gift Card as a courtesy for each eligible transaction that you made during the timeframe of the campaign. Please allow 3-4 weeks for the delivery of the Gift Card(s).
Thank you again for being a Cardmember.
Sincerely,
American Express Customer Care
Jan 20, 2012, 11:47 am
#153
Join Date: Jun 2011
Location: AL
Programs: All of the Above
Posts: 1,374
No. I tried via SM with no luck, so I called them a couple times. I finally got someone who understood the problem, and escalated it to the department that handles it. It took about 10 days before I got the email that I posted above after it was escalated.
Jan 20, 2012, 12:28 pm
#154
Join Date: Feb 2010
Posts: 321
Strange they didn't tell you an amount. I guess it adds to the excitement. Let us know what you get.
Jan 20, 2012, 1:21 pm
#155
Join Date: Jun 2011
Location: AL
Programs: All of the Above
Posts: 1,374
Jan 24, 2012, 2:27 pm
#156
Join Date: Jun 2011
Location: AL
Programs: All of the Above
Posts: 1,374
Received 10 - $10 Am Ex Gift Cards today. I'm assuming these were from writing in and receiving the response above. My spreadsheet says I'm "missing" $70 in Gift Cards, but to be honest, maybe I'm off somewhere. Only missing $70 out of $2K is pretty good, and maybe I got them already. Not worth trying to track down that little.
Still no statement credits though. Maybe next month.
Still no statement credits though. Maybe next month.
Jan 25, 2012, 11:22 am
#157
Join Date: Jun 2011
Location: AL
Programs: All of the Above
Posts: 1,374
I got a lot of statement credits posted today. I'm still "missing" about $100 of credits, but mostly have received them all. The biggest chunk of that $100 is from a Citi Am Ex, so I'm assuming it may take a couple extra days to get those credits.
Check your accounts to make sure you got yours also! Great promo Am Ex!
Check your accounts to make sure you got yours also! Great promo Am Ex!
Jan 25, 2012, 11:49 am
#159
Join Date: Jun 2011
Location: AL
Programs: All of the Above
Posts: 1,374
Jan 25, 2012, 2:01 pm
#160
Join Date: Feb 2010
Posts: 321
Jan 25, 2012, 2:03 pm
#161
Join Date: Sep 2005
Location: Columbia, SC
Programs: AA Plat, SPG/Marriot Gold, HHonors Diamond, Hyatt Expl
Posts: 2,363
Jan 25, 2012, 2:13 pm
#162
Join Date: Dec 2009
Location: ROC
Programs: Anything CC gives me
Posts: 1,118
The problem with that is, I don't even know which card is missing the mail-ins. I used the same email address for all of them, my mistake.
In the 20 mail-ins, I also intended to use my two Citi and BOA Amex cards since I only have two of those cards and those have my first name without a hyphen (which is what I put on the mail-in forms), whereas the Amex accounts have a hyphen. I had more than two Amex-issued cards registered but not yet used for promo, so if I stuck with Amex-issued cards, I'd have a hard time figuring out which cards they go.
When the mail-ins came in, some addressed me with a hyphen and some didn't. So some went to my Citi/BOA cards like I wanted, but the other almost half of them went to my Amex-issued cards I assume. And the remaining missing ones, I have no idea where to begin asking...
In the 20 mail-ins, I also intended to use my two Citi and BOA Amex cards since I only have two of those cards and those have my first name without a hyphen (which is what I put on the mail-in forms), whereas the Amex accounts have a hyphen. I had more than two Amex-issued cards registered but not yet used for promo, so if I stuck with Amex-issued cards, I'd have a hard time figuring out which cards they go.
When the mail-ins came in, some addressed me with a hyphen and some didn't. So some went to my Citi/BOA cards like I wanted, but the other almost half of them went to my Amex-issued cards I assume. And the remaining missing ones, I have no idea where to begin asking...
Jan 25, 2012, 2:44 pm
#163
Join Date: Jun 2011
Location: AL
Programs: All of the Above
Posts: 1,374
The problem with that is, I don't even know which card is missing the mail-ins. I used the same email address for all of them, my mistake.
In the 20 mail-ins, I also intended to use my two Citi and BOA Amex cards since I only have two of those cards and those have my first name without a hyphen (which is what I put on the mail-in forms), whereas the Amex accounts have a hyphen. I had more than two Amex-issued cards registered but not yet used for promo, so if I stuck with Amex-issued cards, I'd have a hard time figuring out which cards they go.
When the mail-ins came in, some addressed me with a hyphen and some didn't. So some went to my Citi/BOA cards like I wanted, but the other almost half of them went to my Amex-issued cards I assume. And the remaining missing ones, I have no idea where to begin asking...
In the 20 mail-ins, I also intended to use my two Citi and BOA Amex cards since I only have two of those cards and those have my first name without a hyphen (which is what I put on the mail-in forms), whereas the Amex accounts have a hyphen. I had more than two Amex-issued cards registered but not yet used for promo, so if I stuck with Amex-issued cards, I'd have a hard time figuring out which cards they go.
When the mail-ins came in, some addressed me with a hyphen and some didn't. So some went to my Citi/BOA cards like I wanted, but the other almost half of them went to my Amex-issued cards I assume. And the remaining missing ones, I have no idea where to begin asking...