Amex (USA) Extended Warranty reports
Nov 21, 2011, 7:31 pm
#46
Original Member
Join Date: May 1998
Location: Miami/Ft. Lauderdale
Programs: AA 2MM Lifetime Platinum, Hyatt Globalist, Marriott Gold
Posts: 1,349
Amex Extended Warranty
You know, I heard about this Amex benefit years ago but figured you had to register your purchases and that it probably was more trouble than it was worth. But my brother told me just how much he's used this benefit so I thought I would give it a try.
Last Month, my Apple iPad lost the sound. It was about 6 months past the warranty expiration and Apple said it would be a flat rate of $369 for them to exchange it with a new or reconditioned iPad. I asked them for a "written repair estimate" as Amex requested. I also had to fax to Amex a copy of the original receipt, a copy of the statement showing the charge and a copy of the warranty. I faxed it all to Amex and within a day or two received an approval letter from Amex. They reimbursed me the $369.00 and applied it to my Amex card balance. Rather than get it fixed, I used the money to help pay for an upgrade to the iPad 2.
About two weeks ago, I began having trouble with my iPhone 4. I went to Apple and requested a repair estimate to send to Amex. To exchange the phone for a new or reconditioned phone, it will cost me $144.00. I filled out an online claim form for Amex last Friday and was expecting Amex to tell me to fax them the repair estimate and receipt form my iPhone like the last time. But without doing any of that, I received a letter from Amex today telling me the claim had been approved! Not only that, but rather than pay me the $149.00 for the repair, they are issuing me a credit for $210.00, the full price with taxes that I originally paid for the phone! Tomorrow, I will have Apple swap it out for a new or reconditioned iPhone 4 and then sell it on eBay. I don't need it anymore as I just bought the iPhone 4s.
So anytime you buy an electronic device, it pays to use your Amex card. It's a great card benefit that most people probably never even think of using. Between my two devices in which I submitted claims, Amex paid me a total of $579.00, enough to pay my annual fee for years!!
Last Month, my Apple iPad lost the sound. It was about 6 months past the warranty expiration and Apple said it would be a flat rate of $369 for them to exchange it with a new or reconditioned iPad. I asked them for a "written repair estimate" as Amex requested. I also had to fax to Amex a copy of the original receipt, a copy of the statement showing the charge and a copy of the warranty. I faxed it all to Amex and within a day or two received an approval letter from Amex. They reimbursed me the $369.00 and applied it to my Amex card balance. Rather than get it fixed, I used the money to help pay for an upgrade to the iPad 2.
About two weeks ago, I began having trouble with my iPhone 4. I went to Apple and requested a repair estimate to send to Amex. To exchange the phone for a new or reconditioned phone, it will cost me $144.00. I filled out an online claim form for Amex last Friday and was expecting Amex to tell me to fax them the repair estimate and receipt form my iPhone like the last time. But without doing any of that, I received a letter from Amex today telling me the claim had been approved! Not only that, but rather than pay me the $149.00 for the repair, they are issuing me a credit for $210.00, the full price with taxes that I originally paid for the phone! Tomorrow, I will have Apple swap it out for a new or reconditioned iPhone 4 and then sell it on eBay. I don't need it anymore as I just bought the iPhone 4s.
So anytime you buy an electronic device, it pays to use your Amex card. It's a great card benefit that most people probably never even think of using. Between my two devices in which I submitted claims, Amex paid me a total of $579.00, enough to pay my annual fee for years!!
Nov 22, 2011, 3:16 am
#48
Join Date: Aug 2008
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Posts: 1,874
The fine print does say that it only covers devices with a US warranty, though (if you have a US-issued card, at least). Good for iDevices and other things with global warranties, not so good for my Sharp smartphone with a Japan-only warranty. That one seems to only be covered by the 90-day purchase protection.
Also, data point: I asked and my Costco AmEx is covered. I imagine that other low-level cards would also be covered.
Also, data point: I asked and my Costco AmEx is covered. I imagine that other low-level cards would also be covered.
Nov 22, 2011, 4:41 am
#49
Original Member
Join Date: May 1998
Location: Miami/Ft. Lauderdale
Programs: AA 2MM Lifetime Platinum, Hyatt Globalist, Marriott Gold
Posts: 1,349
I used the Starwood Amex card. But I believe it's a benefit for all Amex card holders. Also, in my original post, I forgot to mention that Amex doubles the manufacturer's warranty. Both my iPhone and iPad had one year warranties and went bad after one year but before the end of the second year.
Nov 22, 2011, 9:08 am
#50
Join Date: Jun 2000
Location: Arlington, MA USA
Programs: AA LifetimeGold, WN A-ListPreferred, B6 Mosaic, ChoicePrivileges Diamond, BestWestern Diamond Select
Posts: 416
I used the Starwood Amex card. But I believe it's a benefit for all Amex card holders. Also, in my original post, I forgot to mention that Amex doubles the manufacturer's warranty. Both my iPhone and iPad had one year warranties and went bad after one year but before the end of the second year.
Nov 22, 2011, 12:28 pm
#52
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,397
Appliances they replace?
I am going to buy a new washer/dryer this week and am thinking of using my Am Ex for both the Hilton Points and for the extended warranty (I can get SAC if I use HD, Lowes or best buys financing or 5% off at Lowes using their card but am thinking the combonation of Hilton points and the extra year warrany will more than make up for discount).
It appears that a washer/dryer warranty would be extended for a year but I noticed in the fine print that if Am Ex decides to replace the item instead of repairing it you are responsible for returning the item to Am Ex. Does this also apply to appliances????? To drop ship an appliance to Am Ex would be very costly.
It appears that a washer/dryer warranty would be extended for a year but I noticed in the fine print that if Am Ex decides to replace the item instead of repairing it you are responsible for returning the item to Am Ex. Does this also apply to appliances????? To drop ship an appliance to Am Ex would be very costly.
Nov 22, 2011, 4:18 pm
#53
Join Date: Mar 2011
Posts: 21
I am going to buy a new washer/dryer this week and am thinking of using my Am Ex for both the Hilton Points and for the extended warranty (I can get SAC if I use HD, Lowes or best buys financing or 5% off at Lowes using their card but am thinking the combonation of Hilton points and the extra year warrany will more than make up for discount).
It appears that a washer/dryer warranty would be extended for a year but I noticed in the fine print that if Am Ex decides to replace the item instead of repairing it you are responsible for returning the item to Am Ex. Does this also apply to appliances????? To drop ship an appliance to Am Ex would be very costly.
It appears that a washer/dryer warranty would be extended for a year but I noticed in the fine print that if Am Ex decides to replace the item instead of repairing it you are responsible for returning the item to Am Ex. Does this also apply to appliances????? To drop ship an appliance to Am Ex would be very costly.
Nov 22, 2011, 4:45 pm
#54
Join Date: May 2009
Location: HNL
Programs: HA, DL, UA, PC Gold, A/club Plat, HH Gold, Hyatt Pl
Posts: 1,461
You know, I heard about this Amex benefit years ago but figured you had to register your purchases and that it probably was more trouble than it was worth. But my brother told me just how much he's used this benefit so I thought I would give it a try.
Last Month, my Apple iPad lost the sound. It was about 6 months past the warranty expiration and Apple said it would be a flat rate of $369 for them to exchange it with a new or reconditioned iPad. I asked them for a "written repair estimate" as Amex requested. I also had to fax to Amex a copy of the original receipt, a copy of the statement showing the charge and a copy of the warranty. I faxed it all to Amex and within a day or two received an approval letter from Amex. They reimbursed me the $369.00 and applied it to my Amex card balance. Rather than get it fixed, I used the money to help pay for an upgrade to the iPad 2.
About two weeks ago, I began having trouble with my iPhone 4. I went to Apple and requested a repair estimate to send to Amex. To exchange the phone for a new or reconditioned phone, it will cost me $144.00. I filled out an online claim form for Amex last Friday and was expecting Amex to tell me to fax them the repair estimate and receipt form my iPhone like the last time. But without doing any of that, I received a letter from Amex today telling me the claim had been approved! Not only that, but rather than pay me the $149.00 for the repair, they are issuing me a credit for $210.00, the full price with taxes that I originally paid for the phone! Tomorrow, I will have Apple swap it out for a new or reconditioned iPhone 4 and then sell it on eBay. I don't need it anymore as I just bought the iPhone 4s.
So anytime you buy an electronic device, it pays to use your Amex card. It's a great card benefit that most people probably never even think of using. Between my two devices in which I submitted claims, Amex paid me a total of $579.00, enough to pay my annual fee for years!!
Last Month, my Apple iPad lost the sound. It was about 6 months past the warranty expiration and Apple said it would be a flat rate of $369 for them to exchange it with a new or reconditioned iPad. I asked them for a "written repair estimate" as Amex requested. I also had to fax to Amex a copy of the original receipt, a copy of the statement showing the charge and a copy of the warranty. I faxed it all to Amex and within a day or two received an approval letter from Amex. They reimbursed me the $369.00 and applied it to my Amex card balance. Rather than get it fixed, I used the money to help pay for an upgrade to the iPad 2.
About two weeks ago, I began having trouble with my iPhone 4. I went to Apple and requested a repair estimate to send to Amex. To exchange the phone for a new or reconditioned phone, it will cost me $144.00. I filled out an online claim form for Amex last Friday and was expecting Amex to tell me to fax them the repair estimate and receipt form my iPhone like the last time. But without doing any of that, I received a letter from Amex today telling me the claim had been approved! Not only that, but rather than pay me the $149.00 for the repair, they are issuing me a credit for $210.00, the full price with taxes that I originally paid for the phone! Tomorrow, I will have Apple swap it out for a new or reconditioned iPhone 4 and then sell it on eBay. I don't need it anymore as I just bought the iPhone 4s.
So anytime you buy an electronic device, it pays to use your Amex card. It's a great card benefit that most people probably never even think of using. Between my two devices in which I submitted claims, Amex paid me a total of $579.00, enough to pay my annual fee for years!!
Nov 23, 2011, 9:41 pm
#55
Join Date: May 2006
Posts: 1,430
I am going to buy a new washer/dryer this week and am thinking of using my Am Ex for both the Hilton Points and for the extended warranty (I can get SAC if I use HD, Lowes or best buys financing or 5% off at Lowes using their card but am thinking the combonation of Hilton points and the extra year warrany will more than make up for discount).
It appears that a washer/dryer warranty would be extended for a year but I noticed in the fine print that if Am Ex decides to replace the item instead of repairing it you are responsible for returning the item to Am Ex. Does this also apply to appliances????? To drop ship an appliance to Am Ex would be very costly.
It appears that a washer/dryer warranty would be extended for a year but I noticed in the fine print that if Am Ex decides to replace the item instead of repairing it you are responsible for returning the item to Am Ex. Does this also apply to appliances????? To drop ship an appliance to Am Ex would be very costly.
AMEX is very good with this program. Unless they suspect fraud, or something with high resale value to make it worth their time, they rather just issue statement credit and not hear about it again. Consumer electronics are disposable anymore.
Last edited by johndoe123; Nov 23, 2011 at 9:54 pm
Nov 25, 2011, 4:35 pm
#56
Join Date: Oct 2011
Posts: 158
What are the dollar amount caps on this? And, would AMEX extend an already extended warranty?
I recently bought a MacbookPro and bought "apple care" which extends the coverage to 3 years. Would AMEX cover this "high ticket" item, and would they extend it beyond the 3 years?
I recently bought a MacbookPro and bought "apple care" which extends the coverage to 3 years. Would AMEX cover this "high ticket" item, and would they extend it beyond the 3 years?
Nov 25, 2011, 5:43 pm
#57
Join Date: May 2006
Posts: 1,430
What are the dollar amount caps on this? And, would AMEX extend an already extended warranty?
I recently bought a MacbookPro and bought "apple care" which extends the coverage to 3 years. Would AMEX cover this "high ticket" item, and would they extend it beyond the 3 years?
I recently bought a MacbookPro and bought "apple care" which extends the coverage to 3 years. Would AMEX cover this "high ticket" item, and would they extend it beyond the 3 years?
Manufacturer's coverage is primary, but they should add a year, up to 5 years (so, you have a 4 year warranty).
more info: https://www212.americanexpress.com/d...0037b3ad94RCRD
Nov 26, 2011, 8:22 am
#58
Join Date: Jan 2007
Posts: 2,905
You know, I heard about this Amex benefit years ago but figured you had to register your purchases and that it probably was more trouble than it was worth. But my brother told me just how much he's used this benefit so I thought I would give it a try.
Last Month, my Apple iPad lost the sound. It was about 6 months past the warranty expiration and Apple said it would be a flat rate of $369 for them to exchange it with a new or reconditioned iPad. I asked them for a "written repair estimate" as Amex requested. I also had to fax to Amex a copy of the original receipt, a copy of the statement showing the charge and a copy of the warranty. I faxed it all to Amex and within a day or two received an approval letter from Amex. They reimbursed me the $369.00 and applied it to my Amex card balance. Rather than get it fixed, I used the money to help pay for an upgrade to the iPad 2.
About two weeks ago, I began having trouble with my iPhone 4. I went to Apple and requested a repair estimate to send to Amex. To exchange the phone for a new or reconditioned phone, it will cost me $144.00. I filled out an online claim form for Amex last Friday and was expecting Amex to tell me to fax them the repair estimate and receipt form my iPhone like the last time. But without doing any of that, I received a letter from Amex today telling me the claim had been approved! Not only that, but rather than pay me the $149.00 for the repair, they are issuing me a credit for $210.00, the full price with taxes that I originally paid for the phone! Tomorrow, I will have Apple swap it out for a new or reconditioned iPhone 4 and then sell it on eBay. I don't need it anymore as I just bought the iPhone 4s.
So anytime you buy an electronic device, it pays to use your Amex card. It's a great card benefit that most people probably never even think of using. Between my two devices in which I submitted claims, Amex paid me a total of $579.00, enough to pay my annual fee for years!!
Last Month, my Apple iPad lost the sound. It was about 6 months past the warranty expiration and Apple said it would be a flat rate of $369 for them to exchange it with a new or reconditioned iPad. I asked them for a "written repair estimate" as Amex requested. I also had to fax to Amex a copy of the original receipt, a copy of the statement showing the charge and a copy of the warranty. I faxed it all to Amex and within a day or two received an approval letter from Amex. They reimbursed me the $369.00 and applied it to my Amex card balance. Rather than get it fixed, I used the money to help pay for an upgrade to the iPad 2.
About two weeks ago, I began having trouble with my iPhone 4. I went to Apple and requested a repair estimate to send to Amex. To exchange the phone for a new or reconditioned phone, it will cost me $144.00. I filled out an online claim form for Amex last Friday and was expecting Amex to tell me to fax them the repair estimate and receipt form my iPhone like the last time. But without doing any of that, I received a letter from Amex today telling me the claim had been approved! Not only that, but rather than pay me the $149.00 for the repair, they are issuing me a credit for $210.00, the full price with taxes that I originally paid for the phone! Tomorrow, I will have Apple swap it out for a new or reconditioned iPhone 4 and then sell it on eBay. I don't need it anymore as I just bought the iPhone 4s.
So anytime you buy an electronic device, it pays to use your Amex card. It's a great card benefit that most people probably never even think of using. Between my two devices in which I submitted claims, Amex paid me a total of $579.00, enough to pay my annual fee for years!!
http://www.flyertalk.com/forum/ameri...stion-usa.html
http://www.flyertalk.com/forum/ameri...ct-trades.html
http://www.flyertalk.com/forum/ameri...-problems.html
http://www.flyertalk.com/forum/ameri...ty-laptop.html
http://www.flyertalk.com/forum/ameri...-extended.html
http://www.flyertalk.com/forum/ameri...anty-work.html
Nov 26, 2011, 8:45 pm
#59
Join Date: Sep 2011
Location: DFW
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Posts: 428
just a note of caution, I believe your card has to be open and active. I have had a claim on a visa not get paid because I closed the account. I always focus my warranty purchases on cards that are keepers so I don't have to worry about losing coverage if I close an account