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secure messaging -- same rep or do they all use the same name?

secure messaging -- same rep or do they all use the same name?

Old May 27, 11, 11:28 pm
  #1  
Original Poster
 
Join Date: Apr 2011
Posts: 130
secure messaging -- same rep or do they all use the same name?

I keep getting shut down responses on all my cards (and my husband's) when we send secure messages. These are all coming from someone by the same american name (very common amercian name) and a "manager" of some sort. It's starting to be suspicious, especially since they don't seem to actually be reading all of our messages!

Have they stopped responding to messages? Do they typically all use the same name?
jperiod is offline  
Old May 28, 11, 6:42 am
  #2  
 
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 865
I think a good number of their CSR is from a third world country. I've had the same (not so good) experience. You would think as big as they are they would be better. I get canned responses. Yesterday the CSR couldn't help me and referred me online and told me how to resolve my problem thru their secure web site. Amazing!
elkhornne is offline  
Old May 28, 11, 11:40 am
  #3  
 
Join Date: May 2011
Location: Ann Arbor
Programs: Delta GM, Hilton
Posts: 192
Every time I send them a message, i get a different person answering the question. It seems strange that you would keep getting the same person.
nep301 is offline  
Old May 29, 11, 4:34 pm
  #4  
 
Join Date: Jan 2007
Posts: 2,904
Originally Posted by jperiod View Post
I keep getting shut down responses on all my cards (and my husband's) when we send secure messages. These are all coming from someone by the same american name (very common amercian name) and a "manager" of some sort. It's starting to be suspicious, especially since they don't seem to actually be reading all of our messages!

Have they stopped responding to messages? Do they typically all use the same name?
Are you US based, or are you using another country's Amex site?
Ritz is offline  

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