secure messaging -- same rep or do they all use the same name?
#1
Original Poster
Join Date: Apr 2011
Posts: 132
secure messaging -- same rep or do they all use the same name?
I keep getting shut down responses on all my cards (and my husband's) when we send secure messages. These are all coming from someone by the same american name (very common amercian name) and a "manager" of some sort. It's starting to be suspicious, especially since they don't seem to actually be reading all of our messages!
Have they stopped responding to messages? Do they typically all use the same name?
Have they stopped responding to messages? Do they typically all use the same name?
#2
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 879
I think a good number of their CSR is from a third world country. I've had the same (not so good) experience. You would think as big as they are they would be better. I get canned responses. Yesterday the CSR couldn't help me and referred me online and told me how to resolve my problem thru their secure web site. Amazing!
#4
Join Date: Jan 2007
Posts: 2,905
I keep getting shut down responses on all my cards (and my husband's) when we send secure messages. These are all coming from someone by the same american name (very common amercian name) and a "manager" of some sort. It's starting to be suspicious, especially since they don't seem to actually be reading all of our messages!
Have they stopped responding to messages? Do they typically all use the same name?
Have they stopped responding to messages? Do they typically all use the same name?