Amex travel booking site: bonus points, fees, and limitations [Consolidated]
Jul 28, 2018, 12:22 pm
#406
Join Date: Nov 2007
Location: SFO
Programs: AA lifetime platinum; Hyatt diamond;
Posts: 51
Can't retrieve flight booking on amextravel.com
I've met this problem recently on all my reservations (I made 3 flight reservations recently on amextravel.com) - I can't view my trip on amextravel.com.
The error message is "- We were unable to find your trip details. Please check that you have entered your credentials correctly before retrying."
Called customer service and they can see the reservation without problem. One agent even said that he can see the trip by putting trip id and email, just like what I did. He said it might be my browser problem which I don't think so.
Has anyone had this problem?
The error message is "- We were unable to find your trip details. Please check that you have entered your credentials correctly before retrying."
Called customer service and they can see the reservation without problem. One agent even said that he can see the trip by putting trip id and email, just like what I did. He said it might be my browser problem which I don't think so.
Has anyone had this problem?
Jul 28, 2018, 12:42 pm
#407
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,951
Jul 28, 2018, 3:55 pm
#408
Join Date: Jun 2012
Location: Scotland, Spain
Programs: Skywards Gold, Amex Plat, SkyTeam Silver
Posts: 1,160
Can I book via the site to get the 2x points (UK Platinum) even if the hotel rooms are not for me? I will be traveling at the same time, checking in at the same time, but will need to do seperate bookings as some friends are there 6x nights and others 5 and 10 for example.
Thanks,
Mark
Thanks,
Mark
Aug 3, 2018, 12:25 pm
#410
Join Date: Jan 2013
Location: PVD/BOS
Posts: 879
FHR question, if this isn't the right place please let me know and I'll redirect it!
I am only able to reserve hotels through 12/31/18, no one on the Amex side has been able to tell me why I can't book a January or later room through FHR. Does anyone have any insight as to whether this is normal, a glitch, or if I am searching in the wrong place? Thanks!
I am only able to reserve hotels through 12/31/18, no one on the Amex side has been able to tell me why I can't book a January or later room through FHR. Does anyone have any insight as to whether this is normal, a glitch, or if I am searching in the wrong place? Thanks!
Aug 3, 2018, 12:53 pm
#411
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,951
Aug 3, 2018, 1:54 pm
#412
Join Date: Jan 2013
Location: PVD/BOS
Posts: 879
Aug 3, 2018, 2:36 pm
#413
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,951
Aug 3, 2018, 2:57 pm
#414
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,403
Can I book via the site to get the 2x points (UK Platinum) even if the hotel rooms are not for me? I will be traveling at the same time, checking in at the same time, but will need to do seperate bookings as some friends are there 6x nights and others 5 and 10 for example.
AMEX makes money by selling FHR bookings, they have absolutely no incentive to "deny" members this benefit.
Aug 3, 2018, 4:11 pm
#415
Join Date: Jul 2018
Programs: Amex Platinum
Posts: 57
I haven't had the opportunity to use Amex Travel much, but when I have tried to use it, it's a bit of a let down. E.g. I wanted two cheap return tickets LHR - ZRH and Amex Travel quotes Ł113 pp for Swiss Air flights. Not too bad. Then I check the Swiss website and the same flights are available for Ł100 pp...
A bit of digging with ITA Matrix and it seems Amex Travel add on an extra fuel surcharge...
A bit of digging with ITA Matrix and it seems Amex Travel add on an extra fuel surcharge...
Aug 4, 2018, 12:13 am
#416
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,403
I haven't had the opportunity to use Amex Travel much, but when I have tried to use it, it's a bit of a let down. E.g. I wanted two cheap return tickets LHR - ZRH and Amex Travel quotes Ł113 pp for Swiss Air flights. Not too bad. Then I check the Swiss website and the same flights are available for Ł100 pp...
Aug 4, 2018, 5:00 am
#417
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,951
Aug 4, 2018, 5:48 am
#418
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
This doesn't seem stellar but for UK cards is considered among the most generous. The FX surcharge means that for UK travellers it's better to use something like Revolut or TransferWise when abroad - or a card which doesn't have any FX surcharge, like the Barclaycard Platinum VISA or the Halifax Clarity. The Amex Platinum UK is absolutely useless for earnings - it's just about the benefits only.
There's rumours that Curve might soon accept Amex cards (like they used to).
Aug 16, 2018, 10:28 pm
#419
Join Date: Jan 2010
Location: SFO
Posts: 1,748
Amex Travel portal
Can anyone get the Ontario, California airport to come up when booking flights in the travel port. ONT.
https://travel.americanexpress.com/travel/home
is it just me? Or is it broken for everyone?
Also, sorry for thr crappy title, I clicked submit too fast and I cant edit it.
https://travel.americanexpress.com/travel/home
is it just me? Or is it broken for everyone?
Also, sorry for thr crappy title, I clicked submit too fast and I cant edit it.
