Canceling an AMEX card online
Sep 1, 2010, 10:49 pm
#1
Original Poster
Join Date: Dec 2009
Location: PHX
Posts: 623
Canceling an AMEX card online
Is it absolutely necessary to talk to a CSR on the phone in order to cancel a card, or can it be done online? I couldn't find the option anywhere on the AMEX website... Perhaps the "secure messaging system"?
I'm not thinking about canceling any cards right now, but I'd like to hear of your past experiences for future reference. Thanks.
I'm not thinking about canceling any cards right now, but I'd like to hear of your past experiences for future reference. Thanks.
Jan 24, 2012, 7:17 pm
#4
Join Date: May 2011
Location: Illinois.
Programs: Switched from UA 1K to AA so I could earn EQD's on partners. Mid-tier on most major hotel programs.
Posts: 542
Cancel cards online?
9-10 months ago I signed up for a Gold & Plat Amex (within a month or so of each other) to get generous sign-up bonuses. I didn't charge hardly anything to either card after I earned the promo bonuses and the $200 airline credits last year and this year, etc. . . so I "almost" feel guilty about it. (Not really guilty, but I certainly got my money's worth). Is there any way to cancel both cards online. . . I don't really want to call, because again, while I did everything strictly within the rules, I certainly got the better end of the deal and feel sligthly uneasy about it. . .
Jan 24, 2012, 7:28 pm
#5
Join Date: Oct 2009
Location: Land of the parrots and parrotheads
Programs: Several dozen
Posts: 4,820
Get over it! Talk to a rep and see what they offer to keep your business. If and when you make fraudulent loans, force taxpayers to bail you out or roboforclose on someone in violation of the law then you can feel slightly uneasy. Or not - if you are a real sleazy banker.
9-10 months ago I signed up for a Gold & Plat Amex (within a month or so of each other) to get generous sign-up bonuses. I didn't charge hardly anything to either card after I earned the promo bonuses and the $200 airline credits last year and this year, etc. . . so I "almost" feel guilty about it. (Not really guilty, but I certainly got my money's worth). Is there any way to cancel both cards online. . . I don't really want to call, because again, while I did everything strictly within the rules, I certainly got the better end of the deal and feel sligthly uneasy about it. . .
Jan 24, 2012, 7:33 pm
#6
Join Date: May 2009
Location: Shanghai
Programs: BAEC (Gold), PC (Plat), HH (Gold), MR (Gold)
Posts: 2,729
I ordered my Southwest GCs on the 1st January, got reimbursed 3 days later and canceled my Platinum the following day. A nice check for $301.50 arrived from them this week as a pro-rated refund of my card fee.
Guilty? Not in the slightest. If they didn't like it they'd change the product terms. We don't owe them anything.
Guilty? Not in the slightest. If they didn't like it they'd change the product terms. We don't owe them anything.
Jan 24, 2012, 7:42 pm
#7
Join Date: May 2011
Location: Illinois.
Programs: Switched from UA 1K to AA so I could earn EQD's on partners. Mid-tier on most major hotel programs.
Posts: 542
Okay. . . thanks for the pep talk. 
Just curious. . . did they ask you many questions when you cancelled? Again, just curious.
Just curious. . . did they ask you many questions when you cancelled? Again, just curious.
Jan 24, 2012, 7:59 pm
#8
Join Date: May 2009
Location: Shanghai
Programs: BAEC (Gold), PC (Plat), HH (Gold), MR (Gold)
Posts: 2,729
Jan 24, 2012, 10:54 pm
#9
Original Poster
Join Date: Dec 2009
Location: PHX
Posts: 623
Jan 25, 2012, 5:00 pm
#10
Join Date: May 2011
Location: Illinois.
Programs: Switched from UA 1K to AA so I could earn EQD's on partners. Mid-tier on most major hotel programs.
Posts: 542
Great, many thanks! Secure messaging seems like the perfect way to go. . . especially since I'm not really expecting (nor really interested) in any retention offers.
May 5, 2015, 6:00 pm
#13
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
I just selected the "Chat" feature under the "Contact Us" tab when logged in. Had to answer a few questions and *bam*, it was all done! I am very impressed with the customer service.
May 5, 2015, 6:26 pm
#14
Join Date: Apr 2014
Posts: 1,772
Did they ask you why you are canceling? (I hope you didn't tell them you were churning the card)
May 5, 2015, 6:35 pm
#15
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
