If you spent $1,000,000 in one month.....
Jul 26, 2010, 12:07 pm
#16
Join Date: Dec 2006
Location: SXSW
Programs: DL Plat; HH Diamond; SPG & Hyatt Plat
Posts: 996
Jul 26, 2010, 2:50 pm
#17
Join Date: Feb 2008
Posts: 92
My wife works for a large biotech company and used to handle all event planning for her group/division. She could definitely rack up several hundred thousand spending in a month on the corporate card. (No points though since the bill is paid by the company).
When she went on maternity leave, her fill-in couldn't be bothered to pay the bill. My wife came back to a 90-day late, $1.6 million bill. To be fair to AMEX, they were very understanding and never tacked on any additional fees.
When she went on maternity leave, her fill-in couldn't be bothered to pay the bill. My wife came back to a 90-day late, $1.6 million bill. To be fair to AMEX, they were very understanding and never tacked on any additional fees.
Jul 26, 2010, 3:57 pm
#18
Used to be RichardKopf
Join Date: Nov 2007
Location: Sydney
Programs: SPG LTP/IHG Pl/Hilton D/Shang-Taj D/VA Plat/QFClub/Hertz Pres/Avis Pres
Posts: 932
I'm sorry, but I take the confidentiality contract seriously. I will say that I put a case to Amex which I thought would benefit them, and me, and they accepted. If you have a high spend, it's worth negotiating. Having said that, they also say 'no' to some of my requests. Also, I'm in Australia, where the possibilities may be different due to a much smaller customer base.
Jul 26, 2010, 4:02 pm
#19
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
I'm sorry, but I take the confidentiality contract seriously. I will say that I put a case to Amex which I thought would benefit them, and me, and they accepted. If you have a high spend, it's worth negotiating. Having said that, they also say 'no' to some of my requests. Also, I'm in Australia, where the possibilities may be different due to a much smaller customer base.
Not worth negotiating anything with them...
Jul 26, 2010, 7:49 pm
#20
Join Date: Jan 2010
Location: LAX
Posts: 380
It's almost like a dog begging just for a piece of the crumb to be thrown off the table.
You're better off just getting the usual MR point for the regular purchase and keep your dignity intact.
Jul 27, 2010, 12:16 am
#22
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,373
Even better are people who actually buy the plane on their Amex. And this is a real story.
Correct, Amex in Australia has a team which looks after their absolute very best customers which are determined by spend or negotiation. And they deliver a more personalised service than the standard team for high value customers.
Sorry to disagree - it may work that way in your neck of the woods, but not where I am. A gradual increase in spending pattern, combined with always paying on time gets you great service, a personal rep, and whatever else you may be able to negotiate. Sadly, I'm contracted not to discuss our benefits.
Jul 27, 2010, 1:37 pm
#23
Join Date: Jan 2001
Posts: 1,877
Jul 27, 2010, 1:38 pm
#24
Join Date: Jan 2001
Posts: 1,877
For which customers? Business Centurion/Platinum or Personal Centurion/Platinum?
Jul 27, 2010, 4:49 pm
#25
Used to be RichardKopf
Join Date: Nov 2007
Location: Sydney
Programs: SPG LTP/IHG Pl/Hilton D/Shang-Taj D/VA Plat/QFClub/Hertz Pres/Avis Pres
Posts: 932
Also, my rep would service our needs whether we had a Gold or Platinum business card. Most of my colleagues don't see the benefits of Platinum so they maintain free Gold business accounts with the services of a rep. My rep also attends our business conferences as the Amex point of contact and to discuss our merchant use.
I guess the point of your question is that most reps would be dealing with business owners. I imagine this is correct, although any high spend individual may theoretically be offered, or request a rep. They don't do much but it's great to have a point of contact in an otherwise faceless behemoth.
Jul 27, 2010, 8:29 pm
#26
Join Date: Jan 2001
Posts: 1,877
I have a rep for Business charge cards. There is no distinction between business and personal Centurion in Australia and I do not have a rep for the Centurion card.
Also, my rep would service our needs whether we had a Gold or Platinum business card. Most of my colleagues don't see the benefits of Platinum so they maintain free Gold business accounts with the services of a rep. My rep also attends our business conferences as the Amex point of contact and to discuss our merchant use.
I guess the point of your question is that most reps would be dealing with business owners. I imagine this is correct, although any high spend individual may theoretically be offered, or request a rep. They don't do much but it's great to have a point of contact in an otherwise faceless behemoth.
Also, my rep would service our needs whether we had a Gold or Platinum business card. Most of my colleagues don't see the benefits of Platinum so they maintain free Gold business accounts with the services of a rep. My rep also attends our business conferences as the Amex point of contact and to discuss our merchant use.
I guess the point of your question is that most reps would be dealing with business owners. I imagine this is correct, although any high spend individual may theoretically be offered, or request a rep. They don't do much but it's great to have a point of contact in an otherwise faceless behemoth.
Jul 28, 2010, 6:11 am
#27
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
If I understand correctly that your firm also accepts American Express as a merchant this may explain some of the difference in service level. My sense is that American Express's share of the card market in Australia is rather small, is that accurate?
Jul 28, 2010, 12:33 pm
#28
Join Date: Oct 2004
Location: DFW
Posts: 8,036
I have a rep for Business charge cards. There is no distinction between business and personal Centurion in Australia and I do not have a rep for the Centurion card.
Also, my rep would service our needs whether we had a Gold or Platinum business card. Most of my colleagues don't see the benefits of Platinum so they maintain free Gold business accounts with the services of a rep. My rep also attends our business conferences as the Amex point of contact and to discuss our merchant use.
I guess the point of your question is that most reps would be dealing with business owners. I imagine this is correct, although any high spend individual may theoretically be offered, or request a rep. They don't do much but it's great to have a point of contact in an otherwise faceless behemoth.
Also, my rep would service our needs whether we had a Gold or Platinum business card. Most of my colleagues don't see the benefits of Platinum so they maintain free Gold business accounts with the services of a rep. My rep also attends our business conferences as the Amex point of contact and to discuss our merchant use.
I guess the point of your question is that most reps would be dealing with business owners. I imagine this is correct, although any high spend individual may theoretically be offered, or request a rep. They don't do much but it's great to have a point of contact in an otherwise faceless behemoth.
Every business customer has an Amex rep. Get over yourself.
Jul 30, 2010, 9:35 am
#29
Join Date: Mar 2010
Location: NYC and Europe
Programs: Amex Plat Visa Sig HH SPG gold Virgin AA Priority Pass Prestige
Posts: 25
Going back to the original question - if you spent 1 M a month, you probably couldn't care less of what you receive from AMEX and if any, would pass it off to your kids etc..
Jul 30, 2010, 9:50 am
#30
Join Date: Aug 2002
Location: MSP (Mahtomedi, MN, USA) - Delta hub captive, Marriott Gold, US Mint Silver, CVS Red
Programs: "We've been starving, and sitting on a ham sandwich the whole time."
Posts: 1,482
Getting more serious, I wonder how many people actually do uber-spend on the AMEX card. There's a fellow at my country club whose business is arranging business meetings at luxury hotels for successful businesses. He pays the costs and bills them. He said he lost count after he hit 6,000,000 Membership Rewards points. With that kind of spend, who needs gifts from AMEX? 
PS ask your friend if he'd like to hook a brother up with some Home Depot gift cards. I'd be happy to scratch his back.