Report Amex website problems here
Jul 7, 2018, 10:51 am
#361
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
Currently cannot log in to the website. "Internal communication error." iPhone app also doesn't load and gives a "system not responding" error.
Sep 19, 2018, 7:26 am
#362
Join Date: Nov 2002
Location: saint augustine, FL USA
Posts: 463
Off topic, but I also recently got a new AMEX card, the website (for me anyhow) is so slow compared to Chase. The buttons on the site (like log off) don't even respond the first time you click them. Is it just me?
Sep 19, 2018, 3:16 pm
#363
Join Date: Feb 2012
Posts: 4,477
I experience this artefact of the amex website -- command buttons are not recognized when they are near the bottom edge of the screen. In other words, the arrow does not even change to the finger when you hover the pointer over a command. This issue is resolved by moving the page up a few lines, so that the buttons of interest are further away from the bottom edge.
Nov 8, 2018, 5:32 am
#365
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
Nov 12, 2018, 5:17 am
#366
Join Date: Sep 2017
Posts: 206
offers show unavailable since at least 5pm yesterday. only me?
I noticed yesterday that all my offers on two different log ins show as unavailable. I have seen this before but this is the first time it has been so long.... it is still out
Anyone else noticed that? .
Anyone else noticed that? .
Nov 13, 2018, 7:49 pm
#367
Join Date: Jun 2012
Posts: 2
Hilton Gold enrollment, airline 200 credit and SPG enrollment all down. What a Platinum experience. Is this normal? Should I wait for the website to get fixed or call?
Dec 16, 2018, 9:41 pm
#372
Join Date: Sep 2015
Posts: 206
May 24, 2019, 3:32 pm
#373
Join Date: Mar 2005
Location: NYC
Programs: United 1P
Posts: 688
I often had problems with offers using Chrome. Sometimes it is not responsive after I click on "add to card". Other times, it does not even show any offers. Is it common? How can I fix it? Using Incognito does not help, and using Internet Explorer for Amex website is even worse.
Aug 11, 2019, 12:42 pm
#374
Join Date: Jul 2013
Posts: 22
Really frustrating and poor service
The message I get when trying to sign up to all of the programmes is;
Sorry, XXXXXX have been unable to process your enrolment request. This normally happens because there is already a member registered with the email provided or, if applicable, the existing XXXXXX membership number is incorrect. Please provide an alternative email address or your existing XXXXXX membership number and re-submit your request.
I've tried every permutation of email addresses with and without my membership numbers
Has anyone managed to get this issue solved?
Aug 13, 2019, 10:55 am
#375
Suspended
Join Date: Dec 2002
Location: London (LCY)
Programs: BA bronze, Hilton gold, Marriott gold, IHG plat, Meliá gold, Radisson gold, Hyatt disc, AmexPlat
Posts: 977
I have 8 UK cards under one user account. Since 10th August 2019, I'm experiencing the following error whenever I try to download transactions in Quicken, QuickBooks, Microsoft Money, QIF, CSV format for two of my cards:
Over the years, I've seen this error many times, but usually it goes away after a day. This time it is a persistent error and doesn't go away. I've reported it to Amex, but it hasn't been fixed. I'm not impressed.
We're sorry.....We're sorry, Online Services have been unable to complete your request.
Please use your browser's back button or try again in a few minutes. If it keeps on happening, please call Customer Service, open 24 hours, 7 days a week.
We're sorry for any trouble this may cause you.
Please use your browser's back button or try again in a few minutes. If it keeps on happening, please call Customer Service, open 24 hours, 7 days a week.
We're sorry for any trouble this may cause you.