Report Amex website problems here

Old Nov 19, 2012, 10:28 am
  #136  
Suspended
 
Join Date: Jun 2011
Posts: 639
Secure email not available on website?

Trying to secure email on the amex site while logged in and the "contact us" button gets you in an endless loop of ads.
member7777 is offline  
Old Dec 21, 2012, 9:47 am
  #137  
 
Join Date: Sep 2011
Posts: 891
is amex website down?

i am not able to access my prg card account through site/app, but plat account works fine. are you guys experiencing the same problem?
troyhouse is offline  
Old Jan 25, 2013, 8:05 pm
  #138  
 
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,445
MR transfers down?

Anyone trying to transfer MR points getting this error? I've been trying to transfer to BA miles and have been getting this for the last 6 hrs or so.


WE'RE SORRY
We apologize for the inconvenience, the system is currently unavailable. Please try your request again by refreshing the page.

If you require further assistance please call Membership Rewards Customer Service at 1-800-AXP-EARN (297-3276).
CODE: SCLYAC-101
mangoMan is offline  
Old Jan 26, 2013, 6:16 am
  #139  
 
Join Date: Nov 2012
Programs: SPG Gold, Aeroplan, Hilton Honors, Le Club Accor Platinum
Posts: 268
Originally Posted by mangoMan
Anyone trying to transfer MR points getting this error? I've been trying to transfer to BA miles and have been getting this for the last 6 hrs or so.


WE'RE SORRY
We apologize for the inconvenience, the system is currently unavailable. Please try your request again by refreshing the page.

If you require further assistance please call Membership Rewards Customer Service at 1-800-AXP-EARN (297-3276).
CODE: SCLYAC-101
I was checking my account this morning and it does not show my MR points. Checked Mrs.Tristar's account and same thing. Got an error message when I clicked on rewards.
1011TriStar is offline  
Old Jan 27, 2013, 8:40 am
  #140  
 
Join Date: Nov 2012
Posts: 52
Is anyone having issues with FHR bookings at the moment? I am not getting any FHR results when searching for hotels on the platinum site.
deccoo is offline  
Old Jan 27, 2013, 2:57 pm
  #141  
 
Join Date: Jan 2011
Programs: VS, EK, BA
Posts: 1
Report Amex website problems here

Me too, booked FHR a few days ago fine but today no FHR at all
WestSussexJim is offline  
Old Feb 16, 2013, 7:22 am
  #142  
 
Join Date: Feb 2006
Location: Racine Wi USA
Programs: AMEX Centurion
Posts: 95
Talking FHR Site Down?

Ive been trying to look up FHR hotels in Portland since yesterday afternoon and I keep getting a message saying "our system isnt responding properly". Anyone else having issues? I know I can call the number but Im not that motivated yet.
superior2112 is offline  
Old Mar 2, 2013, 10:40 am
  #143  
DVT
 
Join Date: Jan 2007
Location: UK
Programs: BA Bronze
Posts: 523
AMEX UK website down?

Is anyone else having trouble logging into americanexpress.com/uk ?

I get the following message:
We're sorry, Online Services have been unable to complete your request. Please use your browser's back button or try again in a few minutes. If it keeps on happening, please call Customer Service, open 24 hours, 7 days a week. We're sorry for any trouble this may cause you.
DVT is offline  
Old Mar 2, 2013, 10:50 am
  #144  
 
Join Date: Apr 2012
Location: London
Programs: BAEC, KOP 305
Posts: 192
Originally Posted by DVT
Is anyone else having trouble logging into americanexpress.com/uk ?

I get the following message:
We're sorry, Online Services have been unable to complete your request. Please use your browser's back button or try again in a few minutes. If it keeps on happening, please call Customer Service, open 24 hours, 7 days a week. We're sorry for any trouble this may cause you.
Yes, I'm getting the exact same message...
Rome77 is offline  
Old Mar 2, 2013, 3:56 pm
  #145  
 
Join Date: Feb 2013
Location: United Kingdom
Programs: BA , Diners Club, El Al, YourPoints.
Posts: 121
Originally Posted by DVT
Is anyone else having trouble logging into americanexpress.com/uk ?

I get the following message:
We're sorry, Online Services have been unable to complete your request. Please use your browser's back button or try again in a few minutes. If it keeps on happening, please call Customer Service, open 24 hours, 7 days a week. We're sorry for any trouble this may cause you.
Happened for a short while. All is well now! ^
Sohail Iqbal is offline  
Old Mar 18, 2013, 5:41 am
  #146  
Tak
 
Join Date: Jun 2002
Programs:  UA 1MM, JAL JGC Diamond, SPG Lifetime PLT, AMEX PLT
Posts: 1,231
Access problem on AMEX FHR site for US Platinum

When I tried to access the AMEX FHR site online, it shows as follows
" We are sorry, our system is not responding prpperly " after inputting ID and Password.

Is this a problem by firewall or something?

I can access to my account and all history after the ID and Password are input, but no access to the FHR site.

Thanks in advance!
Tak is offline  
Old Mar 18, 2013, 3:15 pm
  #147  
 
Join Date: Aug 2000
Location: SRQ
Posts: 291
Originally Posted by Tak
When I tried to access the AMEX FHR site online, it shows as follows
" We are sorry, our system is not responding prpperly " after inputting ID and Password.

Is this a problem by firewall or something?

I can access to my account and all history after the ID and Password are input, but no access to the FHR site.

Thanks in advance!
Have been trying to look at FHR hotels at various points during the day. I've had an issue every time. The calendar doesn't work and the text keeps going "screwy" and then I get the "we're sorry" message. It has to be the worst website known to mankind.
UKOK is offline  
Old Mar 19, 2013, 11:31 pm
  #148  
 
Join Date: Jun 2012
Location: NYC
Programs: DL DM, HH Gold, SPG Gold, Natl Exec
Posts: 449
I have been having trouble accessing the FHR website also. I can log into my Amex Platinum account, but when I try to access FHR, it doesn't recognize me as an Amex Platinum holder. Anyone having luck with the site? I've been able to use it in the past.
NYCflip is offline  
Old Mar 22, 2013, 1:21 pm
  #149  
 
Join Date: Feb 2003
Location: Calfornia and sometimes GLA
Posts: 367
Unable to email Amex Plat

I'm having difficulty emailing Amex plat. Is anyone else having the same experience? When I click on "contact customer care" it takes me to a face page for American express travel. It's been like this for days. Weird!
jkenn is offline  
Old Mar 23, 2013, 11:34 am
  #150  
 
Join Date: Feb 2003
Location: Calfornia and sometimes GLA
Posts: 367
Originally Posted by member7777
Trying to secure email on the amex site while logged in and the "contact us" button gets you in an endless loop of ads.
That's what I've been getting for days too. There is no way to email Amex at this time.
jkenn is offline  

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