Report Amex website problems here

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Old Aug 12, 10, 11:35 pm
  #91  
 
Join Date: Jan 2007
Posts: 2,898
Nothing new, see here:

[Moderator edit: Removed circular link after merge.]

Last edited by mia; Aug 13, 10 at 6:20 am
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Old Aug 13, 10, 6:12 am
  #92  
 
Join Date: Jul 2009
Posts: 12
I have not been able to login since yesterday a.m. EST. Tried clearing cache, different browsers and I get the same message that the "system is unavailable". I will be calling them next.
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Old Aug 13, 10, 10:28 am
  #93  
 
Join Date: Jul 2009
Posts: 12
Access fixed!

Can now logon. Apparently I selected an unsupported character when I set up my password. Strangely it would actually work sometimes. Thanks Amex tech support.
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Old Sep 22, 10, 9:44 am
  #94  
 
Join Date: Nov 2006
Posts: 95
Amex Pay by Web/Phone is DOWN until further notice...

That about says it all...
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Old Sep 22, 10, 10:26 am
  #95  
 
Join Date: Nov 2006
Posts: 95
The Pay by Web/Phone service is now UP...
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Old Oct 31, 10, 5:38 pm
  #96  
 
Join Date: May 2005
Location: WAS (DCA, IAD, BWI)
Programs: UA 1K, CO Platinum, HH Diamond, Marriott Gold, Hertz 5 *
Posts: 1,314
MR Web Site Down.....

"We apologize for the inconvenience. We're currently working to improve our systems, so you will not be able to access the Membership Rewards® website or contact Customer Service representatives from approximately 1:30 am EDT to 4 pm EDT on October 31st. Please try again later."

Still down as a write this at 7:30 EDT. Frustrating!
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Old Dec 13, 10, 7:57 am
  #97  
 
Join Date: Jan 2007
Posts: 2,898
Site appears down this morning.
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Old Dec 13, 10, 11:45 am
  #98  
 
Join Date: Dec 2003
Location: PHL
Programs: AA EXP, Marriott Lifetime Plat, SPG Plat, AMEX Plat, Hertz PC, Travels too Much Platinum
Posts: 3,280
Originally Posted by Ritz View Post
Site appears down this morning.
Logged in around when you posted and again just now (1:40 pm EST) and all appears well in both cases.
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Old Jan 21, 11, 6:06 am
  #99  
 
Join Date: Dec 2001
Location: Orlando, FL, USA
Posts: 2,398
Is the AMEX-FHR website not working for reservations? I can get info on the hotels and resorts I'm interested in but when I go to make a reservation it says it's not able to check availability. Anyone else having the same problem?
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Old Jan 21, 11, 9:50 am
  #100  
 
Join Date: Oct 2009
Programs: SPG GOLD
Posts: 391
It hasn't been working for me since yesterday afternoon.
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Old Jan 21, 11, 1:27 pm
  #101  
 
Join Date: May 2009
Location: Boston, MA
Posts: 1,247
I just tried and seemed okay.
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Old Jan 21, 11, 3:05 pm
  #102  
 
Join Date: Dec 2001
Location: Orlando, FL, USA
Posts: 2,398
Originally Posted by Yahtzee View Post
I just tried and seemed okay.

You are fortunate. It's still not working for me on three different hotels.
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Old Jan 21, 11, 3:24 pm
  #103  
 
Join Date: Jun 2010
Location: NYC
Programs: SPG Plat, Emerald Exec., PC Plat, AA, CO, DL, UBS Charter Card, Palladium Card, Amex Plat
Posts: 1,694
Originally Posted by upgrader View Post
You are fortunate. It's still not working for me on three different hotels.
Call PTS.
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Old Jan 21, 11, 9:32 pm
  #104  
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Join Date: Dec 2006
Location: USA
Posts: 3,915
www.americanexpressfhr.com works fine for me as of now,
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Old Jan 22, 11, 6:15 am
  #105  
 
Join Date: Dec 2001
Location: Orlando, FL, USA
Posts: 2,398
Must be problems limited to just some hotels. Ananda in the Himalayas still yields the "we are unable to confirm.." message.
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