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Jan 17, 2009, 8:44 pm

#31

tomatoflight

Join Date: Nov 2007

Programs: Amex Zync

Posts: 33

Quote:

Originally Posted by Ritz

IME, when the "regular" site is down, the AmexMobile site is always down as well. I, too, am getting very irritated about this. We only pay $500/year for the "privileges" of having the Amex (Plat), apparently routine account access isn't among those privileges.

yeah, the website NEVER works on my iphone. i don't know if it's not compatible with the iphone, but i haven't been able to access the mobile site since it went live.

Jan 17, 2009, 10:46 pm

#32

TAHKUCT

Original Poster

Join Date: Dec 2006

Location: USA

Posts: 3,945

Quote:

Originally Posted by tomatoflight

yeah, the website NEVER works on my iphone. i don't know if it's not compatible with the iphone, but i haven't been able to access the mobile site since it went live.

Are you using this link for mobile access? https://www99.americanexpress.com/myca/mobl/us/?r=l_l

I have no problem accessing it, except when the main site is down.

Feb 3, 2009, 9:34 am

#33

buffcoat

Join Date: Jan 2008

Posts: 662

Website down?

I haven't been able to log into the American Express website for two days now. Anyone else having this problem?

Feb 3, 2009, 10:11 am

#34

Nicksta

Join Date: Jan 2007

Location: London, UK

Programs: BAEC Gold, AA Plat, Starwood Gold, AX Plat, Hertz Gold, Avis Preferred, Star Alliance Gold

Posts: 1,380

It hasn't been down all day, but I had a lot of difficulty pulling information for my taxes yesterday.

Feb 3, 2009, 10:18 am

#35

Paint Horse

Join Date: Jun 2008

Location: Texas

Programs: American Airlines British Airways

Posts: 1,752

It worked yesterday, but as is often the case lately; it was very slow.

Feb 3, 2009, 11:04 am

#36

upgrader

Join Date: Dec 2001

Location: Orlando, FL, USA

Posts: 2,398

It's been working fine for me all day. At least for the credit card and MR functions.

Feb 3, 2009, 11:08 am

#37

herbchris53

Join Date: Jun 2005

Location: NYC

Posts: 222

I can't log in right now. This happens way too often IMO.

Feb 3, 2009, 11:19 am

#38

JetAway

Join Date: Jul 2002

Location: Virginia, USA

Posts: 4,506

It's been down, off and on, since the weekend. It's a very unreliable website.

Feb 3, 2009, 11:48 am

#39

jtromb33

Join Date: Jun 2007

Location: DTW

Programs: NW GE, HHonors Gold, Hertz 5*, Hyatt Platinum

Posts: 13

I've haven't been able to log in at all today. Just called customer support and they said they are working on the problem.

Feb 3, 2009, 11:58 am

#40

skofarrell

FlyerTalk Evangelist

Join Date: Aug 2001

Programs: DL GM, AA Gold, Hilton Diamond, Bonvoy Plat

Posts: 12,171

Is the Amex Website down? Only on days that end in "y".

Feb 3, 2009, 1:57 pm

#41

Sanosuke

Join Date: Oct 2005

Location: YYC - soon to be 東京

Programs: AC Prestige, Marriott Silver, Hyatt Gold, Hertz #1 Gold, Radisson Gold Elite, HHonors

Posts: 1,830

Amex site working fine for me.. just checked my statement just a few minutes ago online. It has to be you...

Sanosuke!

Feb 3, 2009, 2:54 pm

#42

USAFAN

Join Date: May 2000

Location: Naples, Florida

Posts: 7,419

Quote:

Originally Posted by JetAway

It's been down, off and on, since the weekend. It's a very unreliable website.

Had the same problem yesterday and today, but was finally able to get access. I recognized, that I was not un-logged ... was still logged in even after I unlogged from the site.

Feb 3, 2009, 11:13 pm

#43

Ritz

Join Date: Jan 2007

Posts: 2,905

Amex CS said its been due to the Amex HH updates on many accounts (some system-wide integration thing).

Apr 28, 2009, 9:41 pm

#44

divemistressofthedark

Join Date: Jan 2007

Location: Nashville, TN - BNA

Programs: Hilton Gold, WN RR

Posts: 1,818

Website down all night again....

Sigh. You know, this is my one really big complaint with Amex. It seems like more and more often, their websites either run at glacial speeds or shut down altogether....

Earlier was able to view account info for two of my three cards, with only one of them giving the System Not Responding error of death, but just now I went to look at something and got SNR on the main account page. It wouldn't even let me send an email to customer support.

It's been doing this for at least four hours. Anyone else having trouble?

(Just a bit irritating, it's the end of the month and I really needed to do my bookkeeping tonight...)