Go Back  FlyerTalk Forums > Miles&Points > Credit, Debit and Prepaid Card Programs > American Express | Membership Rewards
Reload this Page >

Report Amex website problems here

Register
Community
Wiki Posts
Today's Posts
Search

Report Amex website problems here

Thread Tools
 
Search this Thread
 
Old Dec 5, 2019, 9:23 am
  #376  
 
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
Anyone else having problems with the AMEX website?

When I want to look at current balance it just shows the amount and a blank screen. Cannot see individual charges, pending etc. This is on a PC, have tried multiple browsers. Has been working fine for years, but not propely for the past week.

I can still see the charges on their IOS app, but not on PC

(PS-this is the Canadian site, so not sure if specific to Canada or if US clients have same issue)
mapleg is offline  
Reply
Old Aug 9, 2021, 6:10 pm
  #377  
 
Join Date: Jan 2010
Location: Idaho, USA
Programs: AS MVPG, Hyatt Globalist
Posts: 147
Reviving an old thread, but is anyone getting the "can't communicate" message when trying to log on and book a flight on AmexTravel.com?

Any time I try and log in, I keep getting; "We apologize, there seems to be a connection issue. You may continue booking as a Guest or try logging in again later. [TBDSE400-003]"

I've tried 3 browsers, 2 computers, and a mobile device, and still get the same message. Makes it impossible to see insider fares, or pay with points.
atourgates is offline  
Reply
Old Aug 9, 2021, 6:50 pm
  #378  
Four Seasons Contributor BadgeShangri-La Contributor Badge
 
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,216
Originally Posted by atourgates
Reviving an old thread, but is anyone getting the "can't communicate" message when trying to log on and book a flight on AmexTravel.com?

Any time I try and log in, I keep getting; "We apologize, there seems to be a connection issue. You may continue booking as a Guest or try logging in again later. [TBDSE400-003]"

I've tried 3 browsers, 2 computers, and a mobile device, and still get the same message. Makes it impossible to see insider fares, or pay with points.
Worked fine for me with Safari on iPhone.
United747 is offline  
Reply
Old Aug 10, 2021, 5:25 am
  #379  
 
Join Date: Feb 2013
Programs: Hilton Plastic, Delta Silver Emeritus
Posts: 1,037
Originally Posted by atourgates
Reviving an old thread, but is anyone getting the "can't communicate" message when trying to log on and book a flight on AmexTravel.com?

Any time I try and log in, I keep getting; "We apologize, there seems to be a connection issue. You may continue booking as a Guest or try logging in again later. [TBDSE400-003]"

I've tried 3 browsers, 2 computers, and a mobile device, and still get the same message. Makes it impossible to see insider fares, or pay with points.
I could not access Chase years ago. I rebooted my router and I could again. If all the errors have been from the same place that might be worth a try.

I have no idea why it worked. I was just turning things off and on again.
highops is offline  
Reply
Old Oct 6, 2021, 4:23 pm
  #380  
 
Join Date: Apr 2008
Posts: 18
Having the same problem for 2 days in a row now when trying to open https://www.americanexpress.com/de-d...ducttype=Hotel

I am getting this error message: https://cln.sh/majt2lZywJIjn76fAlLM

SITE HELP

Thank You for Visiting American Express

We're sorry. We are momentarily experiencing technical difficulties. We are working on bringing our services back online.
For immediate assistance, please call the number on your card or statement. We apologize for any inconvenience.
Thank you for visiting AmericanExpress.com.

© 2013 American Express Company. All Rights Reserved. Users of this site agree to be bound by the terms of the American Express Web Site Rules and Regulations.

What do you guys think?
peeta is offline  
Reply
Old Oct 7, 2021, 11:16 am
  #381  
mia
Moderator
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
The page loads for me. If you are still having a problem, try using an Incognito or Private browser window.
mia is online now  
Reply
Old Nov 6, 2021, 12:01 pm
  #382  
 
Join Date: Aug 2021
Posts: 80
Benefit Status Unavailable
Anyone else having issues under their Platiunum benefits (showing on both my business & Personal Platinum). Mine have been saying “Benefit Status unavailable“ for the last few days on all the ones I have enrolled in and a few says “Enrollment failed” for ones I never enrolled in and the majority of the enrollment buttons are gone. I have chatted with Amex and they said they are not aware of any issues and can see im enrolled in a specific one when I asked them to check but wasn’t sure if this is indeed an issue or if its a result of a recent business name change we did on business platinum card (though not sure why it would impact personal platinum)
Sxc7887 is offline  
Reply
Old Nov 6, 2021, 2:05 pm
  #383  
dw
 
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,486
I’ve noticed the same thing all week. Also, see the other thread re recent delays with Amex processing transactions, offers, credits, etc. Likely just some systems issues they’ve been having.
dw is offline  
Reply
Old Nov 6, 2021, 2:42 pm
  #384  
IHG Contributor Badge
 
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,510
Just got my new PLT BIZ card yesterday and activated it and I’m not able to enroll in any of the benefits either.
355F1 is offline  
Reply
Old Nov 6, 2021, 10:10 pm
  #385  
 
Join Date: Feb 2020
Posts: 88
I was told to clean the cache, it got much better but I am not sure that was the cause
ou5603 is offline  
Reply
Old Nov 6, 2021, 11:27 pm
  #386  
 
Join Date: Aug 2017
Location: SAN
Posts: 1,306
Originally Posted by ou5603
I was told to clean the cache, it got much better but I am not sure that was the cause
Getting the same thing on both account and P2. Computers and IOS devices. Not a cache issue.
Traveler Dave is offline  
Reply
Old Nov 8, 2021, 9:10 am
  #387  
 
Join Date: Aug 2021
Posts: 80
As of 11/8 the issue now seems to be fixed and enrollment status are showing on my personal plat & business plat cards
imnotalawyer likes this.
Sxc7887 is offline  
Reply
Old Nov 8, 2021, 7:45 pm
  #388  
 
Join Date: Aug 2017
Location: SAN
Posts: 1,306
Originally Posted by Sxc7887
As of 11/8 the issue now seems to be fixed and enrollment status are showing on my personal plat & business plat cards

+2. Working now. Was not earlier today.

TD
Traveler Dave is offline  
Reply
Old Dec 6, 2021, 11:15 am
  #389  
 
Join Date: Feb 2009
Posts: 132
Originally Posted by Traveler Dave
+2. Working now. Was not earlier today.

TD
For two weeks on my Gold Rewards card "My points" I continue to receive "System not responding." I have complained three times, and the Amex person just says that my concerns will be passed on to some mysterious person who will look into the matter, There has been much looking, but no doing of anything to fix this problem.
royalflight is offline  
Reply
Old Dec 6, 2021, 11:19 am
  #390  
mia
Moderator
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Originally Posted by royalflight
....Gold Rewards card "My points" I continue to receive "System not responding." ....
In which country is your card issued?
Have you tried opening the site in a Incognito or Private browser window?
Have you tried using different browser brands?
mia is online now  
Reply



Advanced Search
Reply Closed Thread Share
Forum Jump

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.