Report Amex website problems here
Jun 27, 2013, 6:25 am
#166
Join Date: Nov 2011
Posts: 21
System Wide Problem
I just spoke with CS and they said it's a known issue as there was a system "upgrade" last weekend, it's system wide, all customers are affected, no time table for resolution, all payments are posted on their end and credit available is adjusted correctly even with payments not showing as posted. When the system is fixed all payments and transactions should post to the correct dates.
Jun 27, 2013, 8:16 am
#167
Join Date: Sep 2007
Location: Chicago
Programs: AA, BA, CX, DL, EK, F9, GA, HA, IB, JL, KE, LH, MH, NH, OS, PG, QR, RJ, SA, TG, UA, VN, WN, ZH
Posts: 927
I just spoke with CS and they said it's a known issue as there was a system "upgrade" last weekend, it's system wide, all customers are affected, no time table for resolution, all payments are posted on their end and credit available is adjusted correctly even with payments not showing as posted. When the system is fixed all payments and transactions should post to the correct dates.
Jun 27, 2013, 1:20 pm
#170
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
I know the American Express BANKING side had a planned systemwide upgrade on the 18th. We were warned about after that date we had to get a security pass code to access our banking account as well as reset our password / alerts.
What happened was, it seems EACH and Every single time you want to access the banking account you need to request a security pass code and it comes with a very long delay. Tried to call them and the recorded message was "we are experiencing high volume calls..." Of course, if people cannot access their bank accounts... which incidentally most likely have high balances due to the current yield being 0.85%...
I did not realize the long-announced systemwide upgrade on the banking side might also be occurring on the card side. But it looks like it is, too.
What happened was, it seems EACH and Every single time you want to access the banking account you need to request a security pass code and it comes with a very long delay. Tried to call them and the recorded message was "we are experiencing high volume calls..." Of course, if people cannot access their bank accounts... which incidentally most likely have high balances due to the current yield being 0.85%...
I did not realize the long-announced systemwide upgrade on the banking side might also be occurring on the card side. But it looks like it is, too.
Last edited by Happy; Jun 27, 2013 at 7:05 pm
Jun 28, 2013, 8:10 am
#172
Join Date: Aug 2002
Location: Atlantic Beach, Florida, USA
Posts: 1,000
Jul 1, 2013, 8:45 am
#173
Join Date: Sep 2007
Location: Chicago
Programs: AA, BA, CX, DL, EK, F9, GA, HA, IB, JL, KE, LH, MH, NH, OS, PG, QR, RJ, SA, TG, UA, VN, WN, ZH
Posts: 927
Jul 27, 2013, 10:52 am
#176
Join Date: Feb 2013
Posts: 1,818
Do a lot of people get the "This product is currently not available" after filling out all the information and clicking "Book Flight" on the Travel website? This happens quite a bit. I don't know if I should wait it out or just book directly from the airline...
Aug 6, 2013, 9:39 pm
#177
Join Date: Jul 2013
Location: Toronto
Programs: AC, UA, IHG, SPG, Carlson
Posts: 193
AMEX Canada Membership Rewards site - "My Points" page error?
I have been having this problem lately, where I log in to AMEX Canada site, and then go to Membership Rewards, and then click on "My Points" where it's supposed to show me my recent points history, now it says "We are unable to complete this request at the present time".
Anyone else having the same problem?
Anyone else having the same problem?
Aug 7, 2013, 7:20 am
#178
Join Date: Mar 2007
Posts: 4,784
works for me right now, as AMEX Platinum
https://global.americanexpress.com/m...sorted_index=0
It comes and goes
https://global.americanexpress.com/m...sorted_index=0
It comes and goes