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AA Guide: PHX / Phoenix Sky Harbor International Airport - MCT, Connection, etc.

AA Guide: PHX / Phoenix Sky Harbor International Airport - MCT, Connection, etc.

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Old Jan 16, 19, 9:17 am   -   Wikipost
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Quick Links

PHX Links

Official Website of Phoenix Sky Harbor International Airport

PHX Sky Harbor: Frequently Asked Questions pages
(Dining, shops, parking, art, museum)

Link to archived posts 2009-2013.

This is to give travelers an idea how to navigate through PHX (locals call it "Sky Harbor").

NOTE: There are an increasing number of flights arriving at Phoenix/Mesa Gateway airport (the former Williams Air Force Base). This is NOT PHX/Sky Harbor. Typically Allegiant and charter flights will arrive/depart from Gateway. Official Website of Phoenix-Mesa/Gateway Airport.

General Info


PHX Terminal 4 - AA uses the four concourses shown as "A" and "B"

AA in PHX

AA operates flights out of Terminal 4 (also called the Barry Goldwater Terminal), concourses A and B (basically the North side of T4). There are four concourses on the north side of terminal 4. The west two are the A concourses, and the east two are the B concourses. They are served by the A and B security checkpoints respectively.

The A and B concourses are divided into low and high, based on the gate numbers. The low A and B gates are directly across from the the security checkpoints. The high A and B require a trip down a walkway.
  • Low A: Gates A1-A14
  • High A: Gates A15-A30
  • Low B: Gates B1-B14
  • High B: Gates B15-B28

General Rules for Gates

  • International flights (from Mexico and SJD) will arrive in the High B's area, as do other carrier international flights (BA from LHR) and depart ~B25
  • While international flights (from other than YVR/YYC/YEG/YYZ) park at the high B gates, pax will pass through customs underneath the concourse and must exit outside the B security checkpoint and re-clear security for further flights.
  • Flights from Mexico and Costa Rica will arrive at gates B23-B28 (Gate B22 is about to become an international arrival gate as well) and go down two levels to go through customs, et al, and will deposit outside security checkpoint B. Giving yourself an average of 45 min just to get from off the plane to the checkpoint is a good estimate. If your flight arrived at the same time as British Airways add another 30 min to that estimate.
  • Eagle operated flights will depart only from Gates B1, B3, B5, B7, B9, B15, B16, B17, B18, B19, B20, B21, B22, and sometimes B24.
  • 757 Gates: (flights to Hawaiíi and elsewhere) A20, A22, A24, A27, A11, A13, A14, B13, B14, B11, B28, B27, B25, & B23, and very rarely B6
  • Early and late night flights (first bank in the AM and red eyes to PHL, CLT, JFK, BOS, etc), usually leave from the low A concourse, gates 1-14 (more likely the end of that 10-14)
  • Note some gates are close to each other and announcements can be confusing due to their proximity.

The terminal map website is PHX T4 Map It includes terminal maps plus shops and restaurants by terminal.

Check-in


At PHX, you must be checked in:
  • At least 45 minutes before scheduled departure, for flights within the United States
  • At least 60 minutes before scheduled departure, for flights to airports outside of the United States
American Airlines has check-in on the North side of the check-in level of T4 (across from Southwest).
  • AA Executive Platinum / oneworld Emeralds Elites can use the First Class check-in, located towards the middle of the check-in level (note: it is sometimes faster to use the non-elite kiosk area)
  • Non-elites have options of the main full-service ticketing line, or using one of the many kiosks towards the West end of the ticketing level (under the A concourse)
  • If you've done online check-in, there is a desk on the right side of the kiosks that can do bags only (however, I've found it sometimes easier to just use a regular kiosk)
  • International travel has its own check-in, toward the East side of the check-in level, marked by balloons
  • Group travel also has its own marked check-in at the far East side of the check-in level
  • There are also kiosks by every security check point (very convenient for checked baggage free travelers)

Security

Security wait times can vary widely both by time/day and by concourse. Generally, wait times seem to be longer at the B gates, but that is my personal experience.
AA has priority lines at both of the A and B security checkpoints in T4. Some days, it could be a wash or even longer, while others it can save a considerable amount of time. Personally, as a AA elite, I've never had to wait more than 5 minutes.
If non-elite, waits vary considerably. Ig is possible to wait for 45+ minutes.

Connection Times

Domestic Connections

  • A minimum 45 minute scheduled connection time should be sufficient for domestic connections (ie: SFO-PHX-BOS or ORD-PHX-MRY)
  • A minimum 1 hr 15 minute for international to domestic (plan for an additional 30 min if you happen to arrive the same time as the BA flight).

Connecting flight info monitors can be found at the start of each concourse, except for the High B concourse, then also at the following locations -
High A concourse: in front of gates A19, A23 & A24;
Low A concourse: in front of gates A3, A5, above the payphones between A8 & A10;
Low B concourse: in front of gates B3, B5, B10;
High B concourse: across from the Cinnabon, in front of gates B19 & B21.

It takes an average of 5 minutes to walk the length of a concourse, ie: from Gate A17 down to Gate A30, etc. If you are going from one concourse to another it takes 5 minutes if you just sit on the moving sidewalks and let the machine haul you (sometimes out for repair). So to get from Gate A30 to: Gate A13 would take about 15 min; to Gate B13 - 20 min and to Gate B28 - 30 min. Walking on the moving sidewalks will cut the time down by about 40%. Just remember - when on the moving sidewalks, in the USA we stand on the right, walk on the left and if you look down on the start platform of each one you will see images reminding you that NO strollers, wheelchairs or baggage trollies are allowed on the moving sidewalks.

Passenger Assistance Counters can be found next to Gates A19, A4, B4 and B19.

International Connections

Reader input would be helpful for domestic-to-international, and international-to-international connections

Baggage Storage

"Unfortunately, due to federal security restrictions imposed by the Transportation Security Administration, we do not offer any storage at the airport. We recommend that you check with the airline you are flying to see how early you can check in your luggage or other items.Ē

Transportation

Parking

PHX-Sky Harbor Airport operates long-term parking (East and West economy lots) as well as in-terminal parking. More info here
However, it is becoming more common to use off-airport parking. There are several companies including (but not limited to): PreFlight, FastTrack, and Parking Spot. Discounts abound, and it can be less for covered parking off-airport than non-covered in an economy lot.

Rental Cars

PHX Airport Rental Cars
There is a single airport rental car center located about 3 miles West of the airport. A single shuttle makes rounds from the terminals to the center.
Note: you may save some money (could be rather significant) if you rent from an off-airport location. With the Phoenix light rail, it may be possible to take the rail and/or have them pick you up. Alternatively, some hotels (especially resorts) have a car rental desk on-site.

Taxi

Taxi Ė a minimum $15 to leave the airport (others, help me out).

Public Transportation

Bus & Light Rail information and Schedules
PHX Sky Train connects the terminals, economy parking, the rental car center, and the light rail.

Food, Drinks & Lounges

Where to Eat

Inside Security

Low A Concourse has Modern Burger, Olive & Ivy and Panda Express; table service is at Blanco Tacos & Tequila.
High A Concourse has Delux, Humble Pie Pizza and Pei Wei; table service is at Four Peaks Brewery.
Low B Concourse has Burger King, Carvel, Pizza Hut, Quizzno's, and Starbucks; table service at The Roadhouse 66.
High B Concourse has Cinabonn, Kokopelli Deli, TCBY, Pretzel Yetzel, Pizza Hut; table service at the Home Turf.

Outside Security

If one has sufficient time between connecting flights or before a flight, the food selection, variety and quality is far superior outside of security than inside it. The area outside of security at gate level has undergone major renovations over the past few years.

Coffee

There is one Starbucks in PHX AA Terminal area, in High B. Peets is just off of the moving walkway as you approach the High A side.
Any other recommendations?

Lounges

Admirals Club

There are three lounges in PHX, one each in the low A and low B, and one in the high A area. Unless you have a flight from nearby, I would recommend NOT using the High A lounge; it is small and can get extremely crowded. From personal experience, the B lounge is generally not as busy as the others. (Note: check the LOUNGE DASHBOARD for information about lounge closures for refurbishment.)

Other Lounges

The Club at PHX is located in High B and is open to Priority Pass holders from 5:00am - 11:30pm. One-time pass is $35.

Shower Facilities

"We do have very limited shower facilities. In Terminal 4 on the east end of Level 1 (baggage claim), the ladies and men's restrooms each have one shower stall. There is no fee for the use of these stalls. These are the only public showers in the Airport. All of our family restrooms have showers, but they are not intended for use by the general public. They are for people with special needs or passengers who are traveling with small children who have an unexpected need for shower facilities."

The "family restroom" with shower in T4 is located next to the men's room across from Gate A17; as mentioned, this restroom is not intended for general public use other than as noted.

Miscellaneous

Services

  • There is a Currency Exchange cart near Cinnabon, next to Gate B15, on the high B concourse. It has limited hours.
    • Shoe Shine Stand are located next to Gates A17 and B15.
      • The Duty Free store can be found next to Gate B17.

Other Airlines/Changing Terminals

Southwest, British Airways, AeroMexico all share T4 with American Airlines. It can be challenging getting from a high A gate to the new WN D gates behind security; there is a bridge from the high B area that connects with C (Southwest's area).
Other airlines/terminals:
Terminal 2: United (with a United Club) and others are in the 'old' terminal (there is no longer a T1).
T2 info
Terminal 3: T3 info
Getting between the terminals can be a chore. You must first exit security, then take the Sky Train between Terminals 3 and 4. There is a walkway between Terminals 2 and 3. Just follow the signs.

Wireless Internet

"Free Wi-Fi is provided in all terminals on both sides of security, in retail and restaurant areas and near the gates. Laptops or other devices configured to operate in a wireless mode will automatically connect to the Internet when powered up near the shops and gates."

Layover Q&A

Do I have time to go into town?

If your layover is more than three hours (and Iím sure this is debatable), you may have time for a quick trip into the city.

What to do in town? How do I get there?

Downtown Tempe/Mill Ave

See: US Airways HQ (company store open to public), Tempe Town Lake (boat rentals, fishing, walk/run paths), 'A' Mountain (an easy climb), as well as a multitude of restaurants, bars, shops....oh and don't forget ASU, including Sun Devil Stadium
Eat: House of Tricks, Culinary Dropout
Go: Easy via PHX Sky Train to light rail, rail to either Mill Ave or Stadium stops. Rail cost is currently $2.00 each way/$4.00 for All-Day pass.

Downtown Phoenix

See: The Arizona Center, Chase Field (where the Diamondbacks play, but most locals still call it, "BOB"), Talking Stick Resort Arena (where the Phoenix Suns play, but most locals still call it, "AWA" or, "America West Arena")
Eat: Pizzaria Bianco (the 'best' pizza in the USA), Hard Rock Cafe, Alice Cooperstown, Arrogant Butcher, Durant's
Go: Although it is possible to take the rail, the easiest way is cab. Bus also goes, depending on day of week/time of day.

Old Town Scottsdale

See: Fashion Square Mall, art galleries, restaurants, shops
Go: Easiest by cab. Possible by bus (with connection).

Phoenix Zoo/Botanical Gardens

Possible via PHX Sky Train to rail (stop Priest/Washington) to bus or about a mile walk from rail. Easiest via cab.

Biltmore Shopping Center

Outdoor shopping mall, many shops and restaurants. Possible via bus (with connection), easiest by cab.

Is the Phoenix area safe?

In a word, yes. If you are going during daylight hours and are headed to any of the tourist locations youíll be fine. Areas such as South Phoenix ďmayĒ be risky.

If you are going at night, the same areas that are safe during the day should be okay at night.

Can I get from PHX to Tucson? How long will it take and how expensive will it be?

With no traffic, driving from PHX to Tucson is roughly 2 hours. Although you will be traveling on a heavily used section of I-10, traffic usually moves. That said, if there is an accident, chaos and scrambling for any alternate (of which there are few) will happen. Rush hour will also impact this drive. The two cities seem to be growing closer and closer together. There is a rest stop about 15 miles past the Phoenix area. Casa Grande and Eloy also make good pit stops along the route.
{anyone have info on public transit}

Can I get from PHX to Sedona/Flagstaff/the Grand Canyon? How long will it take?

With no traffic, driving from PHX to points north is an extremely scenic drive. The I-17 has some nice climbs/downhills and it should be about 1-1/2 hour to Camp Verde (Verde Valley), a great place to stop. From there--
Flagstaff, another hour (about 2-1/2 to 3 hours total).
Sedona, around 30-45 minutes (the AZ-179 has been under construction for years it seems), about 2 to 2-1/2 hours total
Grand Canyon--you have 2 choices, go through Flagstaff or take the I-40 West and through Williams. Nothing against Williams, but I find the Flagstaff route nicer (and more options for stopping). Plan for 4-5 hours from PHX to the South Entrance, or 5-6 hours to the East Entrance (a bit further but worth the effort during busy periods).
{anyone have info on public transit}

Can I get from PHX to Las Vegas, Los Angeles, San Diego? What are my options?

While it certainly is possible to drive between PHX and these areas (many in the PHX area do it daily), once outside the PHX area, drives can be long, through vast stretches of nothingness. Flights from PHX to these areas are usually about 1 hour (-v- 5+ hours driving) and rather reasonable in price. For trips to Vegas, Hoover Dam crossing can add 30+ minutes to the drive.

-----------

If you have other ideas for this kind of thread, please let me know or please add your information or updates.
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Old Jan 11, 18, 9:47 am
  #331  
 
Join Date: Jan 2010
Location: DCA
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Originally Posted by landturtle View Post
The OP doesn't tell us the projected date(s) of travel, so please be aware that, according to Phoenix Sky Harbor Airport, one runway is closed for repair through 2/21/18 (work started 1/8/18) and that the runway closure could cause flight delays of up to 30 minutes during peak travel times, which are from 7:30 am to 10 am and 5 to 8 pm.
That's interesting. The flight is in a couple of weeks so would definitely be impacted by this. I wonder if they've built it into the flight time? My flight would be arriving in PHX right around 2pm though so it might not be too bad.
Thanks for the info!
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Old Jan 11, 18, 10:55 am
  #332  
 
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Originally Posted by pdac1975 View Post
That's interesting. The flight is in a couple of weeks so would definitely be impacted by this. I wonder if they've built it into the flight time? My flight would be arriving in PHX right around 2pm though so it might not be too bad.
Thanks for the info!
Looks like that flight is historically touching down around 1:30-1:45. So at the gate about 10-15 minutes later.

If you want that 30 minute connection sit near the front and cross your fingers. I'd say you have a 50/50 chance of making it.
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Old Jan 13, 18, 6:30 am
  #333  
 
Join Date: Nov 2017
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If you have more than two hours on a layover, you should check out The Stockyards restaurant at 5009 E. Washington St.

It is by far the most beautiful prime steakhouse in the country with excellent prime rib. You can take the bus that leaves the transit center under the last stop on the PHX Skytrain, its the #1 bus. It's 5 min ride to the stop right in front of the restaurant, or you can always take an Uber for about $6.

Its a wonderful place for a GOOD meal that is very convenient from the airport's skytrain at 44th Street. Ask for the bartender Rebecca if you go for lunch, she is the best. I've been trying to talk to the manager about offering a shuttle service, as its always my last stop before I head home out of PHX.


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Last edited by Casswiki; Jan 13, 18 at 6:37 am
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Old Jan 25, 18, 10:46 am
  #334  
 
Join Date: Feb 2015
Location: BKK, HKG, NYC, MAD, PVR
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Hello,

I have a question on international - domestic connection/

I have been using AA for PVR. I next week have to go back to HK from PVR, so I have options.
I personally have bad experience with LAX immigration and security and try to avoid it as much as I can so, and I have no TSA pre check and global entry.

1) PVR-PHX-LAX-HKG (separate AA/CX ticket LAX-HKG, no checked bags) next friday night at 2350.
My flight leaving PVR at 1815 and only have 65 minutes connection to at 2100 PHX-LAX
AA441 & AA640 (sold as one ticket)

I read that BA LHR-PHX flight arrives 1830-1930 every day so right before AA441.

2) or I should take PVR-LAX direct any flight with 4 hours or above transit time so there is enough time for security and immigration ( even I have not been for years)

Is (1) still doable or 2 is always the best option?

Much appreciated if anyone can help, thanks in advance.
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Old Jan 25, 18, 8:08 pm
  #335  
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Originally Posted by diablo_josito View Post
Hello,

1) PVR-PHX-LAX-HKG (separate AA/CX ticket LAX-HKG, no checked bags) next friday night at 2350.
My flight leaving PVR at 1815 and only have 65 minutes connection to at 2100 PHX-LAX
AA441 & AA640 (sold as one ticket)
I take this flight 2 or 3 times a year, and have only once ran into the LHR flight. You'll have no problem routing through PHX in 65 minutes.

There are several Automated Passport Control kiosks for those with US/Canadian/VWP passport holders. I think PHX even has Mobile Passport Control? PHX is the fastest immigration and baggage I've seen in the US. I believe the immigration area is undergoing renovations, but shouldn't cause any delays. Avoid LAX, unless it's before 12pm!

Fun note: Don't take the elevators at the end of the moving walk way. Take the escalator up. There is an art installation hanging next to the escalator, pull the chain, and hear the bells ring! Enjoy PV!
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Old Jun 27, 18, 9:43 pm
  #336  
 
Join Date: Nov 2011
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Flying ATL-DFW-PHX-BOI.

Currwntly offering a 35 min cx in DFW or 30 in PHX. Havenít been to PHX in years and curious if thatís doable. Itís under the MCT but donít have a ton of options available.
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Old Jun 28, 18, 8:14 am
  #337  
 
Join Date: Aug 2011
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I would probably prefer 30 minutes in PHX than 35 in DFW, but neither would be very comfortable.
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Old Jun 30, 18, 5:45 am
  #338  
 
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Originally Posted by Casswiki View Post
If you have more than two hours on a layover, you should check out The Stockyards restaurant at 5009 E. Washington St.

It is by far the most beautiful prime steakhouse in the country with excellent prime rib. You can take the bus that leaves the transit center under the last stop on the PHX Skytrain, its the #1 bus. It's 5 min ride to the stop right in front of the restaurant, or you can always take an Uber for about $6.

Its a wonderful place for a GOOD meal that is very convenient from the airport's skytrain at 44th Street. Ask for the bartender Rebecca if you go for lunch, she is the best. I've been trying to talk to the manager about offering a shuttle service, as its always my last stop before I head home out of PHX.


Was able to book a different routing and now have 1:45 in PHX. This place sounds a lot better than any of the on site establishments. 1:45 doable? If not anywhere else on site youíd recommend?
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Old Jun 30, 18, 11:10 am
  #339  
 
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The restaurants in PHX are some of the best in any airport (imo). Essentially, itís a best of Phoenix buffet. Four Peaks Brewery is a local favorite. Chelseaís Kitchen is a great option, as are Mattís Big Breakfast, Blanco, and Sauce. You can look up their non-airport location menus/reviews on Yelp or whatever and get a better idea of what they serve. If I were you, I donít think Iíd leave the airport, especially given the hellish temps outside. However The Stockyards is a good option, so really you canít go wrong
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Old Jun 30, 18, 11:17 am
  #340  
 
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Originally Posted by MichaelKade View Post
Flying ATL-DFW-PHX-BOI.

Currwntly offering a 35 min cx in DFW or 30 in PHX. Havenít been to PHX in years and curious if thatís doable. Itís under the MCT but donít have a ton of options available.
If its under the MCT, how is it possible to be booked? Unless you've booked separate tickets....
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Old Jul 17, 18, 5:09 pm
  #341  
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I'm taking AA820 to LAX at 2005 in a couple of weeks- OWE, TSApre & no checked luggage.

What's the latest I could/ should arrive at the airport on the skytrain to be sure of making the flight? I would like to maximise my time in PHX that day


thank you!
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Old Jul 18, 18, 10:29 am
  #342  
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Originally Posted by Gastrocnemius View Post
I'm taking AA820 to LAX at 2005 in a couple of weeks- OWE, TSApre & no checked luggage.

What's the latest I could/ should arrive at the airport on the skytrain to be sure of making the flight? I would like to maximise my time in PHX that day
It's pretty dead at that time. I'd arrive an hour early but nine days out of 10 you'd be safe heading into security at 19:20.
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Old Jul 18, 18, 12:21 pm
  #343  
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Originally Posted by AZ Travels the World View Post
It's pretty dead at that time. I'd arrive an hour early but nine days out of 10 you'd be safe heading into security at 19:20.
Marvellous! Thank you
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Old Sep 15, 18, 3:26 am
  #344  
 
Join Date: Jul 2010
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Currently on the first flight out of LAX to PHX on WN, 6:10am - 8:30am. My AA flight to CUN departs at 10:00am. Don't plan on checking in luggage. From a bit of research, it seems like I have more than enough time to make the connection, probably enough to get breakfast even, since both airlines operate out of T4 and I would not need to go through security.

This sound right to you PHX gurus?

If 90 connection time is pushing it, I could pay for the priority boarding and run off my WN flight. And worst comes to worst there's always the 1:45pm CUN flight departure.

If there's not a high probability of making my connection though, I'll prob cancel and rebook for the afternoon flight since I have about 20 hrs remaining.

Any advice would be appreciated. TIA
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Old Sep 15, 18, 6:18 am
  #345  
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Originally Posted by 22calbr View Post
Currently on the first flight out of LAX to PHX on WN, 6:10am - 8:30am. My AA flight to CUN departs at 10:00am. Don't plan on checking in luggage. From a bit of research, it seems like I have more than enough time to make the connection, probably enough to get breakfast even, since both airlines operate out of T4 and I would not need to go through security.

This sound right to you PHX gurus?
That 90 minutes is actually more like 60 minutes, as they start boarding flights 30 min prior. That said, without checked bags, an hour should be enough time. Though I would go straight from gate to gate. While WN and AA do both operate from the same terminal, there is only one bridge that connects, between high C (on the WN side) and high B (on the AA side). If you happen to arrive in D and leave from high A, you could be in for quite a hike.

If you do check bags, there is no way to make that connection. You'd have to go to baggage claim, get your bag, then re-check. Then re-clear security.

When are these flights? It must be Nov or later, as the flights between LAS and PHX are about an hour, so it must be after the time change with that 8:30 arrival.
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