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AA Guide: CLT / Charlotte Douglas Airport - MCT, Connection, etc.

AA Guide: CLT / Charlotte Douglas Airport - MCT, Connection, etc.

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Old Jun 5, 18, 9:02 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: plon
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Please edit or add information to this wiki as necessary.

This is a quick and updated (periodically, by members) summary of post 1 that will be visible at the top of all pages of this thread.

Check-in times Link

In most locations, you must be checked in:

At least 45 minutes before scheduled departure, for flights within the United States

At least 60 minutes before scheduled departure, for flights to or from airports outside of the United States
CLT airport website: http://charmeck.org/city/charlotte/A...s/default.aspx

Link to older archived posts.

American operates flights out of concourses B, C, D and E.

Ticket counters
Main Terminal - Daily: 3:30 a.m. - 10:30 p.m.
  • Concourse A is used by other airlines (Air Canada, Delta, Frontier, JetBlue, Southwest, United, Via)
  • Concourse B is usually used for flights to the West
  • Concourse C is usually used for East coast flights. Republic operated flights fly out of C as well.
  • Concourse D (The International Concourse) All transatlantic flights out of CLT are at the far end of concourse D (Lufthansa included)
  • D4 (A and B) are also express gates (Piedmont operated flights.)
  • Concourse E is the American Eagle concourse (Regional flights – RJs and turboprops)
Most current and detailed map (downloadable PDF format) from the airport website:
http://charmeck.org/city/charlotte/A...R201503web.pdf

Link to best CLT terminals map.

CLT / Charlotte Douglas International Airport map



CLT / Charlotte Douglas International Airport map

Getting from concourse to concourse
Update: A new shortcut between concourses A and B is located behind the 1897 restaurant, across from security checkpoint A. It opened in late May / early June 2015.

There is no need to leave the secure area to move from one concourse to another. *Exceptions are arriving international flights. In such case one has to clear immigration and customs, reclaim bags and proceed through security. [Obviously not applicable for those pre-cleared at selected overseas locations such as DUB] Keep in mind that if you purchased any liquids on the plane (duty free) you will have to follow the 3-1-1 rule and even check the bottles!

There are several moving walkways at the airport. At the least, there is a moving walkway at the beginning of each concourse, sometimes there are several (concourses A and E).

Other moving walkways include:
  • Across the atrium between concourses A, B and C.
  • Between the security checkpoint C exit and concourses D and E.
Note: One does have to take stairs/escalator/elevator to get to concourse E as it is on ground level.

Security at CLT
Security wait times can vary widely both by time/day. Monday mornings can have long lines. Checkpoints A and B are often the most crowded. When this is the case it's worth the walk to checkpoints C through E to avoid the long lines.
Since all the checkpoints share access to the secure area it really doesn't matter which one you use, they will all get you access to all gates.
Below is a break down of where the TSA precheck lanes are and where the checkpoints drop you off within the airport.
  • Security Checkpoint A - Delta, AA, UA, Southwest. (and sometimes Pre-Check)
  • Security Checkpoint B - Pre-Check Only
  • Security Checkpoint C - Preferred (First/Envoy/*G) *As of at least mid-November 2013 Checkpoint C is the ONLY Preferred entry checkpoint for all carriers.
  • Security Checkpoint D - General Access & Pre-Check
  • Security Checkpoint E - International / Regional with direct access to Concourses D and E; General Access & Airport Employee Entrance - **Checkpoint E no longer has Pre-Check**
Reasonable and Minimum connection times in CLT
Most of the time CLT is really good in terms of on-time performance. However summer thunderstorms can drastically affect your travel experience.
  • Domestic Connections: MCT is 40 minutes. A minimum 1 hour scheduled connection time should be sufficient for domestic connections.
  • MCT for anything involving international flights is 90 minutes; that will work for domestic to international, but:
  • I'm a non-US passport holder connecting in CLT from an international to a domestic flight. How long of a layover should I schedule?
    A: MCT is 90 minutes, but you should schedule a minimum of 2 hours to be safe to accommodate CBP, claiming your bags and then rechecking. (ie: LHR-CLT-PHX)
Parking at CLT
--Parking info can be found at this link.
*Security Note: If you park in curbside valet your car will be searched.

Cell Phone Lot: Park for free while waiting for arriving flights at CLT’s Cell Phone Lot. All drivers are required to remain with their vehicles. Parking is provided on a first come, first served basis as space is available.

Rental Cars
Update:

Rental cars have moved to the new parking deck directly across from the terminal. Follow the signs to the new deck and take the escalator or elevator to the second level where you'll find the rental car counters. You no longer have to take a shuttle to the rental cars.
--More info on Rental Cars

Public Transportation
CATS offers 2 routes from CLT:
  • Route 5 Sprinter Airport Express - To Center City (Uptown)
  • Route 591 Airport Connector Archdale - To Archdale, Tyvola, and Woodlawn Light Rail Stations
Visit the CATS Website for more details and schedules.

Where to eat in the airport
--Good map of CLT

CLT lounges
--American Airlines has two Admirals Clubs in CLT: A larger one between concourses C and D and smaller one in concourse B.

Currency Exchange
There are three Currency Exchange locations in CLT all operated by Travelex:
  • One location in the center court atrium inside the secured area (airside). This location is open from 7 AM to 10 PM seven days a week.
  • There is also a currency exchange located outside the secured area (landside) on the ticketing level next to Security checkpoint C and across from Lufthansa ticketing. This location is open seven days a week from 8 AM to 7 PM.
  • A Third currency exchange location has been added at the entrance to the D concourse in front of gates D1 and D2. This location is open from 6:30 AM to 10 PM seven days a week.
Wireless in CLT
CLT offers free Wi-Fi around the airport. The Admirals Club provides free access for club members through AT&T.

Do I have time to go into Charlotte?
You could take a cab or the city bus (see post Public Transportation above for info). I would venture to town only if there is more than 3 hours to kill and there is nothing you can do at the airport.
Lyft and Uber can both pick up at the airport.

Where can I smoke at the airport?
  • Charlotte Douglas International is a smoke free facility. Smoking is prohibited in all public areas, which includes all restaurants and bars.
  • Smokers on the front curb of the terminal are encouraged to use courtesy areas on each end of Baggage Claim and Ticketing levels.

How quick is baggage claim in CLT?
Baggage claim returns in CLT tend to run a little longer than most airports. Expect a wait time of 10 to 15 minutes on average after deplaning. Depending on workload baggage returns can run upwards of 20 to 25 minutes. Baggage returns for flights arriving on the E concourse can take up to 40 minutes.
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Old Jun 2, 09, 2:29 pm
  #1  
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Join Date: Feb 2008
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Arrow AA Guide: CLT / Charlotte Douglas Airport - MCT, Connection, etc.

The original post content has been updated and moved to the wiki post.

The original post can be read in the archive of 2013 and prior years' posts here:

http://www.flyertalk.com/forum/us-ai...rport-lus.html

Our thanks to izt for starting this important thread and contributing the extensive seminal information.

American Airlines | AAdvantage forum moderation team

Last edited by JDiver; Jan 27, 18 at 4:16 pm
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Old Jan 1, 14, 7:39 am
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The Preferred line at the security checkpoint to the left of the US first class ticket counter (leading to the C/D concourses) isn't quick- when I flew out on Sunday afternoon, it seemed as though everyone except airport/airline employees was funneled into the Preferred line, and so it took about 20 minutes to get through security.

The one leading to the A/B concourses isn't particularly fast, either.
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Old Jan 2, 14, 1:21 pm
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Originally Posted by NYCommuter View Post
The Preferred line at the security checkpoint to the left of the US first class ticket counter (leading to the C/D concourses) isn't quick- when I flew out on Sunday afternoon, it seemed as though everyone except airport/airline employees was funneled into the Preferred line, and so it took about 20 minutes to get through security.

The one leading to the A/B concourses isn't particularly fast, either.
They had the preferred lines and the PreCheck Lines shut down early on Sunday. The sign for 'Preferred' was still there but there was no Preferred line. I asked a TSA agent and got barked at to go to the back of the normal line and wait like everyone else. Mentioned the bad temper to another agent and they said "Oh, he's the 'Behavior analyst' but always has behavior issues, sorry he was rude!"
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Old Jan 2, 14, 7:15 pm
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Originally Posted by NYCommuter View Post
The Preferred line at the security checkpoint to the left of the US first class ticket counter (leading to the C/D concourses) isn't quick- when I flew out on Sunday afternoon, it seemed as though everyone except airport/airline employees was funneled into the Preferred line, and so it took about 20 minutes to get through security.

The one leading to the A/B concourses isn't particularly fast, either.
No surprise here. The checkpoint to the left of the US first counter is the Bravo (B) checkpoint. You can almost always count on there being backups at both A and B checkpoints. Just walk down to C, D or E and make your entry there. The exercise will do you good and I guarantee the wait will be shorter at one of those checkpoints. There's a preferred lane at checkpoint C and a pre-check lane at checkpoint D as outlined at the top of this page. Checkpoints A and B aren't the only choices.

Originally Posted by plon View Post
They had the preferred lines and the PreCheck Lines shut down early on Sunday. The sign for 'Preferred' was still there but there was no Preferred line. I asked a TSA agent and got barked at to go to the back of the normal line and wait like everyone else. Mentioned the bad temper to another agent and they said "Oh, he's the 'Behavior analyst' but always has behavior issues, sorry he was rude!"
LOL ...

Figures ...
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Old Jan 2, 14, 9:39 pm
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The last few times I flew out of CLT, maybe starting sometime in November if I remember correctly, they closed down the preferred lines in B and D altogether and made the entire C checkpoint preferred (and some airport employees in a separate line). There's even a gatekeeper to check you're preferred/first/etc. No idea if this is a permanent move or not, it looked that way. All I know is that it definitely isn't any faster than before.
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Old Jan 3, 14, 7:11 am
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Originally Posted by KenTarmac View Post
No surprise here. The checkpoint to the left of the US first counter is the Bravo (B) checkpoint. You can almost always count on there being backups at both A and B checkpoints. Just walk down to C, D or E and make your entry there.
Checkpoint B is not to the left of the US Air Counter. B is to the left of AA and WN and to the right of United. C is to the left of US Air. C is the Priority line that is a mess--it is also because they recently closed the B priority line. B now has two options: Normal Line or PreCheck. (At least this is how it was running last week)
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Old Jan 3, 14, 7:44 pm
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Originally Posted by youvesaiditall View Post
Checkpoint B is not to the left of the US Air Counter. B is to the left of AA and WN and to the right of United. C is to the left of US Air. C is the Priority line that is a mess--it is also because they recently closed the B priority line. B now has two options: Normal Line or PreCheck. (At least this is how it was running last week)
Thanks for the update and correction. I was citing that info from memory. I haven't been outbound from CLT since late October. Obviously my memory failed me. I'll update the thread wiki to reflect that C is now the only priority lane.

Sorry to hear things are screwed up with the priority lanes. I've got PreCheck myself. I find it much more valuable insofar as getting through security is much quicker and more convenient with PreCheck than any airline "priority" status could ever provide.

Also, my prior statement about moving on to checkpoints D or E when A, B and/or C are backed up still stands. Navigating CLT checkpoints isn't that difficult when you know the tricks to get around the crowds.

Last edited by KenTarmac; Jan 3, 14 at 8:12 pm
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Old Jan 4, 14, 6:27 am
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Anyone know if they are going to add lanes at the terminal. They are well on the way with the new parking garages. I see no evidence they are going to add lanes in front of the terminal. Its quite pathetic that there is only two lanes for all arrival traffic.

Buses,hotel,taxis,rental cars, and everyone else- two lanes and a relative short drop off zone. The is more room at GNV for goodness sake.



other than that I like CLT

and working moving sidewalks would be good too- not that I can't use the exercise
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Old Jan 4, 14, 7:07 am
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Originally Posted by Norkler View Post
Anyone know if they are going to add lanes at the terminal. ...
It'd take 2 more years (Dec 2015 projected), but more lanes are coming.

... Additional commercial and passenger vehicle lanes will be constructed to assist those picking up and dropping off passengers. When complete, a total of 16 lanes will accommodate traffic.

Traffic flow will be reconfigured on each level; commercial vehicles will move to the three inside lanes and personal vehicles to the five outside lanes. This project will also move the roadway further north to accommodate the future Terminal Lobby Expansion ...
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Old Jan 5, 14, 6:11 pm
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Damn...just got a notice that US424 CLT-PDX is delayed from 6:15 to 8:15.

I can burn a special dividends day pass to the club but I'm traveling with a colleague and i don't know if he's going to want to buy his was in.

Anyone have any suggestions on where to hang out besides the club? I'm a PHL guy, i actually don't get through CLT too often at all. At PHL im usually content to sit at vino volo. But it looks like clt doesnt have one.
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Old Jan 6, 14, 3:07 pm
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This could go on the "least substantial thing you can complain about" thread (don't think US has one though).
Anyway, at CLT, my home airport, I've heard a particular announcement several times...
In this announcement the lovely lady usese the work escalator.
However she pronounces it, es-qya-lator. (Kind of like those that don't know how to pronounce nuclear, and go with nook-qya-ler.
Amusing, but I do feel like an airport PA probably should have accurate pronunciations.
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Old Jan 8, 14, 8:16 pm
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Originally Posted by scottsam66 View Post
This could go on the "least substantial thing you can complain about" thread (don't think US has one though).
Anyway, at CLT, my home airport, I've heard a particular announcement several times...
In this announcement the lovely lady usese the work escalator.
However she pronounces it, es-qya-lator. (Kind of like those that don't know how to pronounce nuclear, and go with nook-qya-ler.
Amusing, but I do feel like an airport PA probably should have accurate pronunciations.
Now I'm going to hear that every time I leave and return home. Darn it all....
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Old Jan 11, 14, 5:25 pm
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WARNING TO Charlotte based flyers: they are wreaking havoc at CLT with construction and roads. Effective 1/8 Little Rock Road is now only one way towards the airport. Long Term Lots 1 and 2, and rental car cos are effected. You can't take Little Rock to I-85/I-77 now, you have to go only direction you can on little rock, right on Old Dowd, then right on Marshall will take you to Wilkinson Blvd.
I discovered this Friday nite leaving LT 2, turned right into oncoming traffic. Not well lit (pitch black actually) and no signage visible.
Whoppeee!
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Old Feb 5, 14, 4:31 pm
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US Club men's restroom Monday AM

Hello FT
Anyone else frequent US clubs in CLT Monday mornings?
I think it's insane that for a pretty big club between C and D there is one bathroom and 4 stalls for men!
It's comical to see men in suits and ties waiting in a stinky bathroom for the privilege to plop down on a still hot toilet seat-- (let alone the stench!)
I have given up, and find a more pleasant experience when the need arises using the public restrooms! Sacrilege, I know but in CLT C they are pretty much the same as the Clubs, and no waiting.
More stalls please US Club!

Sorry for the "poopy rant"!
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Old Feb 5, 14, 7:06 pm
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Originally Posted by scottsam66 View Post
Hello FT
Anyone else frequent US clubs in CLT Monday mornings?
I think it's insane that for a pretty big club between C and D there is one bathroom and 4 stalls for men!
It's comical to see men in suits and ties waiting in a stinky bathroom for the privilege to plop down on a still hot toilet seat-- (let alone the stench!)
I have given up, and find a more pleasant experience when the need arises using the public restrooms! Sacrilege, I know but in CLT C they are pretty much the same as the Clubs, and no waiting.
More stalls please US Club!

Sorry for the "poopy rant"!
Could always try the club bathroom in concourse B?
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