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GUIDE: AA Boarding Priority, Order and Related Issues (as of 2018)

GUIDE: AA Boarding Priority, Order and Related Issues (as of 2018)

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Old Jun 14, 19, 9:51 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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Wiki Link
Guide to AA Boarding Priority, Order and Times
including minimum gate arrival time to board

Link to "Boarding Process" page on aa.com

See the current charts in Post #1.

CURRENT Boarding process as of Apr 2018

(NOTE: The archived thread discussing the announcement, etc. can be read here: ARCHIVE: AA announces new boarding policy effective 1 March 2017

NOTE: Changes have been implemented 01 March 2017, as tweeted by JonNYC. See American Airlines announces new boarding policy effective 1 March 2017

Link to March 1 boarding process on aa.com.

On March 1, 2017, American Airlines will launch a new, simplified boarding process. In the future, all customers will be assigned a group number (1 through 9) based on their ticket type, elite status level and priority. We will call the group number in our announcements rather than all customer types. The boarding order will be the same, with only minor exceptions. The change is in how we refer to each group on boarding passes and announcements. Our ConciergeKey members will be invited to board prior to general boarding.
  • Preboard: Pax requiring assistance, ConciergeKey (+ Five Star customers)

  • Group 1 - First class or 2 cabin international Business class / Active duty U.S. military with military I.D. link(Business on a 2-class international plane)

  • Group 2 - Executive Platinum / oneworld Emerald / 3 Cabin Business class

  • Group 3 - Platinum Pro / Platinum / oneworld Sapphire

  • Group 4 - Gold, oneworld Ruby, Air Pass, Premium Economy, Executive Citi credit card, purchased Priority Boarding

  • Group 5 (preferred boarding) - Main Cabin Extra (excluding Basic Economy), Eligible corporate travelers**, Other AAdvantage eligible credit cards*

  • Group 6 - 8 - Coach Groups, Basic Economy on longhaul transoceanic

  • Group 9 - Basic Economy within the U.S., Canada, Mexico & Caribbean

NOTE: AA recent policy has included "Should you arrive at the gate after Priority customers have been called, you may bypass the General Boarding lines and enjoy the convenience of boarding anytime via your new dedicated boarding lane." (American Airlines policy.)

See Ben Schlappig / Lucky's blog here.

Boarding times See chart in first post.

NOTE: AA gate agents seem to often and unpredictably begin boarding earlier than the scheduled times mentioned below.

50 minutes prior to departure From/To the United States and:
Europe
Middle East
Asia
South American destinations: Asuncion, PY; Brasilia, BR; Belo Horizonte, BR; Curitiba, Br; Buenos Aires, AR; Rio de Janeiro, BR; Sao Paulo, BR; Lima, PE; Montevideo, UY; Porto Alegre, BR; Recife, BR; Salvador, BR; Santiago, CL; Sao Paulo Viracop, BR
45 minutes prior to departure - From/To the United States and:
Caribbean
Central America
Hawaii
Mexico
South American destinations: La Paz, BO; Santa Cruz, BO; Maracaibo, VE; Caracas, VE; Bogota, CO; Cali, CO; Medellin, CO; Guayaquil, EC; Quito, EC
35 minutes prior to departure - Domestic on these aircraft types: A321, A321S, A330, B757, B767, B787, B777
Within the 48 contiguous states
Alaska
Canada
30 minutes prior to departure - Domestic on these aircraft types: A319, A320, A321T, E190, S80, B737
Within the 48 contiguous states
Alaska
Canada
At the Gate prior to boarding

Conditions of Carriage (Link

"Arrival at Gate
You must be at the gate and ready to board the aircraft:

15 minutes prior to scheduled departure for flights departing from points -within- the U.S., Puerto Rico, and Virgin Islands

30 minutes prior to scheduled departure for flights departing from points -outside- the U.S., Puerto Rico, and Virgin Islands, i.e., Canada, Mexico, Europe, Asia, Central/South America, Caribbean, Bahamas, Bermuda"

For gate arrival, AA states: "Recommended before your flight: Link

30 minutes

Be at the gate, ready to board. Doors close 10 minutes before departure once they close you'll be denied boarding."
The posts made priorbto 1 Mar 2017 may be read here.
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Old May 22, 19, 7:53 pm
  #301  
 
Join Date: Jan 2013
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Originally Posted by Mr. Vker View Post
They didn't know what they were doing.
They knew. They always know. They pretend to be confused. Pretend to be a BP mixup. Pretend to not know English. Pretend another gate agent said they could cut. Pretend, pretend, pretend. And AA allows the pretenders to board early. I share your frustration.
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Old May 22, 19, 7:59 pm
  #302  
 
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Originally Posted by Mr. Vker View Post
Flight 1717 BWI-CLT yesterday..preboarding done. Group 1 called (I'm group 3). 16 F seats. About 40 people push to the front. I see BP's with group 1, 8, 6. 7, all heading up. Certainly the agent will stop the insanity! Nope. She scanned each on then called group 2 and 3. When my BP was scanned, i saw my seat turn green (8F) and saw that 8D was already scanned before me. Got to my row. 8D, E, F occupied. I sorted out the seat issue..the people in E and F weren't in ROW 8. They were in GROUP 8 and row 29. They didn't know what they were doing. They moved without issue. I am just irritated that AA sets the rules for 9 groups. They have people pay for F, MCE, earn status, have the CC. They set the rules. We play the game. The need to enforce them.
While not likely the case here, BWI boarding can be a bit crazy like this during Group 1. It is a military-heavy station. I never have an issue with those that serve this country boarding first.

My most recent flight had quite a few military members boarding in Group 1 seated throughout the cabin
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Old May 22, 19, 8:12 pm
  #303  
 
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Originally Posted by joepercussion1 View Post


While not likely the case here, BWI boarding can be a bit crazy like this during Group 1. It is a military-heavy station. I never have an issue with those that serve this country boarding first.

My most recent flight had quite a few military members boarding in Group 1 seated throughout the cabin
I agree. BWI is my home airport...these were not military in this case. My Son in Law is 82nd Airborne. This was a hodgepodge of people charging the jetway. I hear you though.
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Old May 22, 19, 8:13 pm
  #304  
 
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Originally Posted by cheaptom View Post
They knew. They always know. They pretend to be confused. Pretend to be a BP mixup. Pretend to not know English. Pretend another gate agent said they could cut. Pretend, pretend, pretend. And AA allows the pretenders to board early. I share your frustration.
The two folks in row 8....that belonged in group 8 did pretend to not speak English. After they got up. The woman said to the man. "Row 29 is way back..."
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Old May 23, 19, 5:42 am
  #305  
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Boarding out of order without a doubt has become an issue and it seems worst at hubs. Since I normally board with Group 3 I see countless number of paxs rushing the gate when CK/Group 1 is called and once onboard Y is already more than 25% full. Announcements are rarely made, and yes that won't stop all, but even rarer is enforcement.
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Old May 29, 19, 9:54 am
  #306  
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I've noticed agents calling Groups 2,3,4 together especially on smaller planes recently. I know this is silly but I like Group 2 boarding as part of my EXP benefits and I wish they would wait for Group 2s to board before calling 3 and 4 which are usually much larger groups.
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Old May 29, 19, 10:02 am
  #307  
 
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Originally Posted by CMK10 View Post
I've noticed agents calling Groups 2,3,4 together especially on smaller planes recently. I know this is silly but I like Group 2 boarding as part of my EXP benefits and I wish they would wait for Group 2s to board before calling 3 and 4 which are usually much larger groups.
Agreed, agreed, agreed.
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Old May 29, 19, 10:11 am
  #308  
 
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Does one need to actually buy the ticket with the Executive Citi credit card to get Group 4?

If not, do you just show the card when boarding with 4 even though your BP may show a higher group?
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Old May 29, 19, 10:27 am
  #309  
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Originally Posted by QtownDave View Post
Does one need to actually buy the ticket with the Executive Citi credit card to get Group 4?

If not, do you just show the card when boarding with 4 even though your BP may show a higher group?
The AA credit card is attached to your AA account so it doesn't matter what credit card you use, the boarding pass will automatically be assign group 4 boarding.
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Old May 29, 19, 11:32 am
  #310  
 
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Originally Posted by CMK10 View Post
I've noticed agents calling Groups 2,3,4 together especially on smaller planes recently. I know this is silly but I like Group 2 boarding as part of my EXP benefits and I wish they would wait for Group 2s to board before calling 3 and 4 which are usually much larger groups.
I agree. I've complained verbally about this a few times, particularly in CLT.
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Old Jun 3, 19, 12:36 pm
  #311  
 
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EXP Group 2 boarding on monoclass RJ?

Odd one. Just checked in for a YYZ-JFK flight tomorrow. It's a monoclass RJ (no first class), and i'm EXP. Who exactly is in Group 1 then?
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Old Jun 3, 19, 12:53 pm
  #312  
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Nobody. Probably just easier to have the gate agent call out group 1 than build an exception handling system for situations like this.
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Old Jun 3, 19, 12:55 pm
  #313  
 
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This happens to me often RDU-LGA or RDU-JFK on RJs with no domestic first.
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Old Jun 3, 19, 1:02 pm
  #314  
 
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Technically it is "group 1 and any active military"
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Old Jun 3, 19, 1:14 pm
  #315  
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Originally Posted by GetSetJetSet View Post
Odd one. Just checked in for a YYZ-JFK flight tomorrow. It's a monoclass RJ (no first class), and i'm EXP. Who exactly is in Group 1 then?
When I flew a 1-clas ERJ a few weeks ago, they called, "Active Military," and CK's kind of together with Group 1. There might have been a few people who boarded. Then they moved to Group 2...and there was myself and maybe 2 others.
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