Oct 28, 2015, 12:22 pm
Last edit by: Prospero
AA schedule changes - free flight change / cancellation / refund
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
Older posts may be read here.
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
- Limited changes allowed if schedule change is 60 minutes or less.
- More flexibility if schedule change is 61 minutes or more.
- Refunds on non-refundable fares typically require a schedule change of 241 minutes or more.
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
beachfan has shared:
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
Code:
SCHEDULE CHANGE IN THE EVENT, AFTER TICKET ISSUANCE, SCHEDULE CHANGES ARE MADE BY AA THAT: (I) AFFECT A PASSENGER'S DEPARTURE AND/OR ARRIVAL BY 2 OR MORE HOURS; (II) RESULT IN THE ADDITION OF AN INTERMEDIATE STOP ON THE PASSENGER'S ITINERARY; (III) RESULT IN A SUBSTITUTION OF EQUIPMENT NOT ACCEPTABLE TO THE PASSENGER; OR (IV) IF A CANCELLATION OR A CHANGE IN EITHER AIR OR TOUR ITINERARY IS INITIATED EITHER BY AA OR IT'S TOUR OPERATORS WHICH IS UNACCEPTABLE TO THE PASSENGER, THE PASSENGER WILL HAVE THE OPTION OF CANCELLING WITHOUT PENALTY, OR REROUTING ON DIFFERENT FLIGHTS TO/FROM THE SAME OR DIFFERENT DESTINATION. HOWEVER, THE PASSENGER MUST PAY ANY ADDITIONAL AMOUNTS RESULTING FROM THE REROUTING.
AA schedule changes - flight change / cancellation / refund policy (consolidated)
Jun 24, 2019, 10:14 pm
#676
Join Date: Dec 2005
Location: Los Angeles
Programs: WN CP & A-List, National ES
Posts: 164
Perhaps Check Flights through Madrid to Tenerife. Find IB or BA space from Gatwick/Heathrow/Madrid and then find the best AA routing to get you there. AA won’t open up BA metal but they will open up their own metal.
Jun 25, 2019, 6:59 am
#677
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,068
If I find BA award space will AA charge the crazy fuel fees? There is a BA flight from ORD at a similar time to the scrapped AA flight. Iberia is an idea but there are few choices from the west, LAX on some days.
Jun 25, 2019, 7:15 am
#678
Join Date: Jan 2017
Posts: 280
My award flights are now really messed up and may require a double red eye to get to Tenerife from Edmonton, AB. Not too familiar with what AA can do with award tickets. I assume any AA flight regardless of award space is fair game. What about Alaska or BA, can they get award space opened on these partners? If BA has space would the fuel surcharge be waived? Just can’t get to a location that AA has a flight to London operating on the same day and arrive early enough to do a transfer of airports in London for a 1pm Gatwick departure. UGH.
Original routing:
Nov 29 YEG-SEA-ORD-LHR/LGW-TFS
Original routing:
Nov 29 YEG-SEA-ORD-LHR/LGW-TFS
7:45 AM YEG-SEA on Alaska, arrives 8:40 AM
AA 228, 10:00 AM SEA-DFW, arrives 3:48 PM
AA 80 5:15 PM DFW-LHR, arrives 8:15 AM Nov. 30
Gives you 5.5 hours to get to LGW, which is totally fine and legal per BA rules. Just buy a changeable National Coach bus ticket from LHR to LGW and you should be all set.
Jun 25, 2019, 5:20 pm
#679
Join Date: May 2016
Posts: 111
Booked an LAX-JFK-LHR route using AAmilesaver Business, mostly because both flights are Flagship business.
LAX-JFK 12:00pm- 8:51pm
JFK-LHR 10:40pm-10:50am
I want an earlier flight from LAX-JFK to avoid ANY potential of missing the flight from JFK-LHR. Is 1:50 minutes enough layover time in JFK?
Is there anything AA can do to change this to a flight an hour or two earlier? Neither flight i want has AAmilesaver availability but I'm trying to think of creative ways outside the box.
Thanks in advance.
LAX-JFK 12:00pm- 8:51pm
JFK-LHR 10:40pm-10:50am
I want an earlier flight from LAX-JFK to avoid ANY potential of missing the flight from JFK-LHR. Is 1:50 minutes enough layover time in JFK?
Is there anything AA can do to change this to a flight an hour or two earlier? Neither flight i want has AAmilesaver availability but I'm trying to think of creative ways outside the box.
Thanks in advance.
Jun 25, 2019, 5:26 pm
#680
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Booked an LAX-JFK-LHR route using AAmilesaver Business, mostly because both flights are Flagship business.
LAX-JFK 12:00pm- 8:51pm
JFK-LHR 10:40pm-10:50am
I want an earlier flight from LAX-JFK to avoid ANY potential of missing the flight from JFK-LHR. Is 1:50 minutes enough layover time in JFK?
Is there anything AA can do to change this to a flight an hour or two earlier? Neither flight i want has AAmilesaver availability but I'm trying to think of creative ways outside the box.
Thanks in advance.
LAX-JFK 12:00pm- 8:51pm
JFK-LHR 10:40pm-10:50am
I want an earlier flight from LAX-JFK to avoid ANY potential of missing the flight from JFK-LHR. Is 1:50 minutes enough layover time in JFK?
Is there anything AA can do to change this to a flight an hour or two earlier? Neither flight i want has AAmilesaver availability but I'm trying to think of creative ways outside the box.
Thanks in advance.
You're not likely to get an equipment swap on that route so wait it out for a schedule change which insn't terribly likely on that particular route either.
Jun 25, 2019, 5:29 pm
#681
Join Date: May 2016
Posts: 111
Almost 2 hours is well over MCT at JFK and plenty sufficient for the connection with time to spare at the Flagship Lounge if that's your thing.
You're not likely to get an equipment swap on that route so wait it out for a schedule change which insn't terribly likely on that particular route either.
You're not likely to get an equipment swap on that route so wait it out for a schedule change which insn't terribly likely on that particular route either.
But most importantly to get to that JFK-LHR which is the last flight of the night.
Jun 26, 2019, 9:45 am
#682
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,224
Just got his as a schedule change...makes the trip impossible to fly. I tried calling reservations asking them to put me on a flight the day before, but they said they would only do the same day. I said I would evaluate my options and call in later and they said they would note the PNR regarding what we discussed (dammit)...I just tried twitter and got the same response. Any advice on a way I could do this? I'm trying to change the flight from a Monday to a Sunday and I haven't had any issue doing this in the past. 
Thought it was official policy +/- 1 day.
Thought it was official policy +/- 1 day.
Jun 26, 2019, 9:48 am
#683
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,224
Just got his as a schedule change...makes the trip impossible to fly. I tried calling reservations asking them to put me on a flight the day before, but they said they would only do the same day. I said I would evaluate my options and call in later and they said they would note the PNR regarding what we discussed (dammit)...I just tried twitter and got the same response. Any advice on a way I could do this? I'm trying to change the flight from a Monday to a Sunday and I haven't had any issue doing this in the past. Thought it was official policy +/- 1 day.
Thought it was official policy +/- 1 day.
Jun 26, 2019, 10:11 am
#684
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,442
Just got his as a schedule change...makes the trip impossible to fly. I tried calling reservations asking them to put me on a flight the day before, but they said they would only do the same day. I said I would evaluate my options and call in later and they said they would note the PNR regarding what we discussed (dammit)...I just tried twitter and got the same response. Any advice on a way I could do this? I'm trying to change the flight from a Monday to a Sunday and I haven't had any issue doing this in the past. Thought it was official policy +/- 1 day.
Thought it was official policy +/- 1 day.
Jun 26, 2019, 9:28 pm
#687
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,224
Is anyone on here aware of any new internal policy changes, and what they are?
Jul 1, 2019, 1:42 am
#689
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Four months ago I booked a CLT-MAD r/t for Thanksgiving. I am scheduled on:
AA 2034 CLT-PHL 1440-1626
AA 740 PHL-MAD 1850-0805
Today I find that AA has changed me to the impossible:
AA 2034 CLT-PHL 1440-1626
AA 4142 PHL-JFK 15354-1651
AA 94 JFK-MAD 1855-0810
Because the PHL-MAD flight seems to have gone away. Glad I caught this so I can call them and say that their A-321s are not time machines.
AA 2034 CLT-PHL 1440-1626
AA 740 PHL-MAD 1850-0805
Today I find that AA has changed me to the impossible:
AA 2034 CLT-PHL 1440-1626
AA 4142 PHL-JFK 15354-1651
AA 94 JFK-MAD 1855-0810
Because the PHL-MAD flight seems to have gone away. Glad I caught this so I can call them and say that their A-321s are not time machines.
Jul 1, 2019, 9:22 am
#690
Join Date: Aug 2005
Location: Whidbey Island, WA
Programs: AA EXP, DL UA AS
Posts: 207
Another round of schedule changes was processed last night/this morning. We had significant changes to flights in October involving SEA/MIA/TPA, SEA/PHL/ABE and ABE/ORD/SEA. New schedules work ok for us, but we've learned to check our future reservations at least once a week.