Last edit by: Prospero
AA schedule changes - free flight change / cancellation / refund
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
Older posts may be read here.
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
- Limited changes allowed if schedule change is 60 minutes or less.
- More flexibility if schedule change is 61 minutes or more.
- Refunds on non-refundable fares typically require a schedule change of 241 minutes or more.
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
beachfan has shared:
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
Code:
SCHEDULE CHANGE IN THE EVENT, AFTER TICKET ISSUANCE, SCHEDULE CHANGES ARE MADE BY AA THAT: (I) AFFECT A PASSENGER'S DEPARTURE AND/OR ARRIVAL BY 2 OR MORE HOURS; (II) RESULT IN THE ADDITION OF AN INTERMEDIATE STOP ON THE PASSENGER'S ITINERARY; (III) RESULT IN A SUBSTITUTION OF EQUIPMENT NOT ACCEPTABLE TO THE PASSENGER; OR (IV) IF A CANCELLATION OR A CHANGE IN EITHER AIR OR TOUR ITINERARY IS INITIATED EITHER BY AA OR IT'S TOUR OPERATORS WHICH IS UNACCEPTABLE TO THE PASSENGER, THE PASSENGER WILL HAVE THE OPTION OF CANCELLING WITHOUT PENALTY, OR REROUTING ON DIFFERENT FLIGHTS TO/FROM THE SAME OR DIFFERENT DESTINATION. HOWEVER, THE PASSENGER MUST PAY ANY ADDITIONAL AMOUNTS RESULTING FROM THE REROUTING.
AA schedule changes - flight change / cancellation / refund policy (consolidated)
#1126
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,911
Anyone have experience with a web special award (in F)? It was booked SJC-LAX-LHR with an original 2:30pm departure, but SJC-LAX was changed to a 9am flight (so more than 1 hour).
Agent on the phone said no co-terminals (ie. no SFO -LAX at the same time as original flight) and no Joint Business (so no BA). Seems fairly stringent. Is that right?
Agent on the phone said no co-terminals (ie. no SFO -LAX at the same time as original flight) and no Joint Business (so no BA). Seems fairly stringent. Is that right?
#1127
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,361
Anyone have experience with a web special award (in F)? It was booked SJC-LAX-LHR with an original 2:30pm departure, but SJC-LAX was changed to a 9am flight (so more than 1 hour).
Agent on the phone said no co-terminals (ie. no SFO -LAX at the same time as original flight) and no Joint Business (so no BA). Seems fairly stringent. Is that right?
Agent on the phone said no co-terminals (ie. no SFO -LAX at the same time as original flight) and no Joint Business (so no BA). Seems fairly stringent. Is that right?
#1128
Join Date: Sep 2004
Location: NYC
Programs: AA Explat / UA Silver
Posts: 598
Ask via Twitter and provide the specific flights you want to be re-accommodated on (ideally using AA codeshares if you're trying to move to BA) and they may be more helpful. Don't mention anything about it being a web special, having tried to change it before, etc. Keep it short and to the point.
#1129
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,911
#1131
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,928
Anyone have experience with a web special award (in F)? It was booked SJC-LAX-LHR with an original 2:30pm departure, but SJC-LAX was changed to a 9am flight (so more than 1 hour).
Agent on the phone said no co-terminals (ie. no SFO -LAX at the same time as original flight) and no Joint Business (so no BA). Seems fairly stringent. Is that right?
Agent on the phone said no co-terminals (ie. no SFO -LAX at the same time as original flight) and no Joint Business (so no BA). Seems fairly stringent. Is that right?
Ask via Twitter and provide the specific flights you want to be re-accommodated on (ideally using AA codeshares if you're trying to move to BA) and they may be more helpful. Don't mention anything about it being a web special, having tried to change it before, etc. Keep it short and to the point.
In my experience, they are very different teams. Twitter team is usually quite good when dealing with very specific things, such as requesting alternate flights after a schedule change. In my experience, chat agents have been remarkably uninformed and seemingly unskilled. YMMV.
#1132
Join Date: Sep 2004
Location: NYC
Programs: AA Explat / UA Silver
Posts: 598
And no co-terminal for web special (so SFO)?
#1133
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,928
#1134
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,620
Have your tried AA Twitter and state that your PNR experienced a schedule change in excess of N hours and request that SJC-LAX segment be replaced with AA123 SFO-LAX?
AA Twitter gladly made the switch on similar schedule change as recently as last week. Phone agent insisted a reprice because it was a web special. AA schedule change policy allows for co terminal change especially if change is in excess of 60 minutes.
AA Twitter gladly made the switch on similar schedule change as recently as last week. Phone agent insisted a reprice because it was a web special. AA schedule change policy allows for co terminal change especially if change is in excess of 60 minutes.
#1135
Join Date: Sep 2004
Location: NYC
Programs: AA Explat / UA Silver
Posts: 598
So oddly enough AA twitter was able to get me on BA...but only out of SJC.
Now I'm back for round 2 since MRS-LHR on the return cancelled and there's nothing that will connect to either SFO flight from LHR (that I am confirmed on in J). AA twitter is saying there's nothing they can do because it's BA flights on an award. BA rebooked me on the earliers MRS-LHR but it arrives well after LHR-SFO leaves. Am I just screwed? I assume nothing BA can do since it's an AA ticket?
Also...isn't this an EU261 issue? Not eligible for compensation as the cancellation was communicated >14 days, but duty of care (rebooking and amenities) still stands...
Now I'm back for round 2 since MRS-LHR on the return cancelled and there's nothing that will connect to either SFO flight from LHR (that I am confirmed on in J). AA twitter is saying there's nothing they can do because it's BA flights on an award. BA rebooked me on the earliers MRS-LHR but it arrives well after LHR-SFO leaves. Am I just screwed? I assume nothing BA can do since it's an AA ticket?
Also...isn't this an EU261 issue? Not eligible for compensation as the cancellation was communicated >14 days, but duty of care (rebooking and amenities) still stands...
Last edited by MGW2000; Apr 26, 2022 at 1:01 am
#1136
Join Date: Feb 2019
Posts: 19
I have a 6:45pm LAX to LHR flight with one hour layover to BA flight to EDI. I want to move the LAX leg to the earlier 3:50pm flight. Ive been told that they cannot reprice this since the EDI flight is BA and fully booked. Is there any way to move the flight? Should I try to go to the airport early to see? Im EXP (and would like to use a SWU if possible too)
#1137
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,928
I have a 6:45pm LAX to LHR flight with one hour layover to BA flight to EDI. I want to move the LAX leg to the earlier 3:50pm flight. I’ve been told that they cannot reprice this since the EDI flight is BA and fully booked. Is there any way to move the flight? Should I try to go to the airport early to see? I’m EXP (and would like to use a SWU if possible too)
Last edited by anabolism; May 27, 2022 at 9:53 am Reason: Double-checked MCT
#1138
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,361
One hour is an illegal connection (EF shows 1:30 as MCT for all international inbound flights to LHR), so it should be very easy to get switched to the earlier flight for free (even exchange) as an involuntary change. Since you are EXP, your best bet is to send AA a Twitter DM. If you haven't DMed them before, mention that you are EXP. In the DM, give the PNR, say you have an illegal connection in LHR and to fix it please move you to the earlier 3:50 flight LAX-LHR.
#1139
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,928
#1140
Join Date: Feb 2000
Posts: 6,476
AA’s been incredibly generous with voluntary changes of late.
3cabin F dirt cheap award JFK-LAX swapped to 3cabin F BOS-LAX after a 30 minute schedule change.
Origin change day of SBA to SBP after a 30 minute flight departure delay.
3cabin F dirt cheap award JFK-LAX swapped to 3cabin F BOS-LAX after a 30 minute schedule change.
Origin change day of SBA to SBP after a 30 minute flight departure delay.