FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   American Airlines | AAdvantage (https://www.flyertalk.com/forum/american-airlines-aadvantage-733/)
-   -   AA schedule changes - flight change / cancellation / refund policy (consolidated) (https://www.flyertalk.com/forum/american-airlines-aadvantage/945200-aa-schedule-changes-flight-change-cancellation-refund-policy-consolidated.html)

rwoman Jan 7, 2016 8:32 am


Originally Posted by Microwave (Post 25977874)
To my mind this comes down to how delayed you are at your destination: in this case it's DEN, so if they can't get you to DEN within 2 hours of when you'd booked without forcing you to leave earlier than you initially booked, you should be able to request a refund. As MSPeconomist also pointed out, if they changed the operating carrier on you, and cannot get you back to the originally booked operating carrier without putting you more than 2 hours late, you should also be entitled to a refund. I hope this helps.

With the JV, would it matter if it's BA or AA?

Microwave Jan 7, 2016 8:43 am


Originally Posted by rwoman (Post 25977906)
With the JV, would it matter if it's BA or AA?

I believe it's a DOT rule that would permit it: if the airline changes the operating carrier, a refund can be requested and should not be denied.

LJOP Jan 7, 2016 8:49 am


Originally Posted by Microwave (Post 25977874)
To my mind this comes down to how delayed you are at your destination: in this case it's DEN, so if they can't get you to DEN within 2 hours of when you'd booked without forcing you to leave earlier than you initially booked, you should be able to request a refund. As MSPeconomist also pointed out, if they changed the operating carrier on you, and cannot get you back to the originally booked operating carrier without putting you more than 2 hours late, you should also be entitled to a refund. I hope this helps.

I think it does. They can't get me booked onto my original carrier (which would have been American Eagle) in the two hours surrounding my original 11:26PM arrival time as the website only appears to show Eagle flights during the day (unless they add numerous stops, which I guess would be grounds for a refund). So I shall plan what I will say and then phone up( I presume the DOT rules and the change of carrier, supplemented by the arrival time change and involuntary route change).

Microwave Jan 7, 2016 9:06 am

Just to be clear, American Eagle is no longer an operating carrier, it is now a brand name under which several airlines operate regional services for American. The airline formerly known as American Eagle now operates as Envoy Air. Your original booking should indicate which carrier was operating your Eagle flight (could be Air Wisconsin, Compass, Envoy Air, ExpressJet, Mesa, Piedmont, PSA, Republic, SkyWest or Trans States), and that's the operating carrier that matters when arguing a change of operating carrier.

LJOP Jan 7, 2016 9:10 am


Originally Posted by Microwave (Post 25978101)
Just to be clear, American Eagle is no longer an operating carrier, it is now a brand name under which several airlines operate regional services for American. The airline formerly known as American Eagle now operates as Envoy Air. Your original booking should indicate which carrier was operating your Eagle flight (could be Air Wisconsin, Compass, Envoy Air, ExpressJet, Mesa, Piedmont, PSA, Republic, SkyWest or Trans States), and that's the operating carrier that matters when arguing a change of operating carrier.

Thanks, It was a PSA flight, which I guess further strengthens my case as the others seem to be Compass.

CPRich Jan 7, 2016 10:07 am


Originally Posted by JonNYC (Post 25977282)
Although I agree the OP is somewhat incomprehensible, as-is, this answer makes no sense-- there are specific parameters.


Originally Posted by Microwave (Post 25977343)
Let me be extremely clear: if the OP's schedule changed sufficiently, a refund is in order.

For future reference what are the specific parameters for a sufficient schedule change on AA that requires a refund. I know UA had/has one (I have it written down somewhere - 60 or 90 minutes), but never seen it documented with AA. It's good information to know, rather than being at the whim of an agent.

JonNYC Jan 7, 2016 10:14 am


Originally Posted by CPRich (Post 25978474)
For future reference what are the specific parameters for a sufficient schedule change on AA that requires a refund. I know UA had/has one (I have it written down somewhere - 60 or 90 minutes), but never seen it documented with AA. It's good information to know, rather than being at the whim of an agent.

Some good reading on the subject here:
https://ssc.aa.com/prmportal_enu/Age...e%20Change.pdf

LJOP Jan 7, 2016 5:04 pm


Originally Posted by JonNYC (Post 25978511)
Some good reading on the subject here:
https://ssc.aa.com/prmportal_enu/Age...e%20Change.pdf

Thanks, I did have an old version of that from previous changes. Needless to say, the phone call lasted under 5 minutes, although I am somewhat surprised that they did not every bother to try and reroute or argue about it.

Thanks for everyone's input. Now the task of finding a replacement (shouldn't be hard as there are better-suited flights that would have me return in first class (BA A380 via LAX or BA 789 via AUS, for under £100 extra of what I paid for business all the way). The decision of extra time in first vs a bigger screen :p.

CPRich Jan 7, 2016 7:07 pm


Originally Posted by JonNYC (Post 25978511)
Some good reading on the subject here:
https://ssc.aa.com/prmportal_enu/Age...e%20Change.pdf

Excellent resource. So it looks like 61 minutes for a refund (or an added connection regardless of delay)

Exec_Plat Jan 7, 2016 11:39 pm


Originally Posted by ShortDog (Post 25976838)
There are no factors sufficient to ask for a refund. You just ask.

I think everyone missed Shorts the point:

you can always ASK.

When certain criteria are met you can DEMAND.

;)

ShortDog Jan 8, 2016 12:12 am


Originally Posted by Exec_Plat (Post 25982251)
I think everyone missed Shorts the point:

you can always ASK.

When certain criteria are met you can DEMAND.

;)

Bingo!

Dr. HFH Jan 8, 2016 12:16 am


Originally Posted by LJOP (Post 25976810)
... I suffer from crowd based anxiety, I would prefer to be away from larger groups of people, ....

At the risk of sounding flip, unsympathetic or sarcastic, none of which I intend, are you quite certain that commercial air travel through major hubs (e.g., DFW, LAX, JFK, LHR) is for you?

LJOP Jan 8, 2016 2:16 am


Originally Posted by Dr. HFH (Post 25982345)
At the risk of sounding flip, unsympathetic or sarcastic, none of which I intend, are you quite certain that commercial air travel through major hubs (e.g., DFW, LAX, JFK, LHR) is for you?

It's fine; I have travelled through JFK (Once) and LHR (Numerous times). The chances of me having an attack are small, but the chances of me being somewhat jumpy are high (Might not help the others around me sleep).

krzysz Jan 9, 2016 4:09 pm

Schedule change on a code-share flight not reflected in the AA reservation
 
My AA flight reservation has been affected by a schedule change. The change occured about two weeks ago and it only involves domestic code share flights in Peru operated by LAN that are booked under AA flight numbers. One of the flights has a small departure time change, but the other one was completely removed from the schedule by LAN on this day. It seems that this is the only AA code-share evening flight on this day. I suppose that I will be rebooked on one of the other LAN flights that are not code-shared. However, I am surprised that the schedule change is only visible on the LAN-side whereas AA still sells tickets for this flight and both flights are listed without any changes in the AA reservation.

I suppose that I need to wait for the changes to be reflected in the AA reservation, but I am a bit surprised that code share schedule changes are not automatically displayed in the AA booking system. Are these updates periodic or should I point out the change to AA? Another thing: my current schedule has the following routing: domestic Peru-LIM-DFW-NYC. As a result of the change, my departure time will move forward by at least 75 minutes. In principle, I can still make the LIM-DFW connection, but perhaps I could ask AA to put me on the direct LIM-NYC flight (operated by LAN but with AA code-share). This flight is available in the same booking class as my original flight; it is bookable on the AA US website but not on the European website so I couldn't include it in my reservation. Are there any specific regulations about reroutings on flights not directly affected by changes? Thanks.

ty97 Jan 10, 2016 3:54 pm

FYI, it appears that AA updated the schedule into the April timeframe this weekend. I had a mid-April itinerary where a non-stop flight to DFW was pulled from the schedule and I was auto rebooked into a misconnect situation (would arrive DFW after my international connecting flight departed). Somehow, the auto rebook system didn't seem to think this was an issue. Since it seems to be AA's custom to wait and notify of schedule changes about ~30 days prior to departure, I would not have found out about this issue until March (if I didn't regularly check my itineraries)

So, a friendly reminder: The weekend is ending, do your weekly check of your itineraries!


All times are GMT -6. The time now is 11:55 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.