Oct 28, 15, 1:22 pm
Last edit by: Prospero
AA schedule changes - free flight change / cancellation / refund
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
Older posts may be read here.
The latest change policy may be read here (Thanks to MRP Alert for resource link.)
The above link appears to be broken. The latest change policy, as of June 13, 2023, can be found here.
As of March 2022:
- Limited changes allowed if schedule change is 60 minutes or less.
- More flexibility if schedule change is 61 minutes or more.
- Refunds on non-refundable fares typically require a schedule change of 241 minutes or more.
NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.
beachfan has shared:
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).
http://onemileatatime.boardingarea.c...irplane-change
International Tariff (March 2023)
International General Rules
Code:
SCHEDULE CHANGE IN THE EVENT, AFTER TICKET ISSUANCE, SCHEDULE CHANGES ARE MADE BY AA THAT: (I) AFFECT A PASSENGER'S DEPARTURE AND/OR ARRIVAL BY 2 OR MORE HOURS; (II) RESULT IN THE ADDITION OF AN INTERMEDIATE STOP ON THE PASSENGER'S ITINERARY; (III) RESULT IN A SUBSTITUTION OF EQUIPMENT NOT ACCEPTABLE TO THE PASSENGER; OR (IV) IF A CANCELLATION OR A CHANGE IN EITHER AIR OR TOUR ITINERARY IS INITIATED EITHER BY AA OR IT'S TOUR OPERATORS WHICH IS UNACCEPTABLE TO THE PASSENGER, THE PASSENGER WILL HAVE THE OPTION OF CANCELLING WITHOUT PENALTY, OR REROUTING ON DIFFERENT FLIGHTS TO/FROM THE SAME OR DIFFERENT DESTINATION. HOWEVER, THE PASSENGER MUST PAY ANY ADDITIONAL AMOUNTS RESULTING FROM THE REROUTING.
AA schedule changes - flight change / cancellation / refund policy (consolidated)
Sep 25, 23, 2:54 pm
#1561
Join Date: Nov 2009
Location: DTW
Programs: AA Exec Plt , Marriott Ambassador
Posts: 575
I'd also move to the flight arriving around 3PM. TBH, I probably would have booked a flight with a 5+ hour layover for this type of trip from the get go if possible. I just don't trust AA to get me there on time.
Sep 25, 23, 8:16 pm
#1562
Join Date: Oct 2021
Location: PHL/LAX
Programs: American Airlines Platinum Pro, AmEx Membership Rewards
Posts: 770
Echoing everyone elsesee if you can move to the earlier flight. While a longer layover gives you more of a cushion for IRROPS, Id also rather have a few hours to relax in the Flagship Lounge before a long flight versus hustling on the Skytrain to make my next flight.
Sep 25, 23, 8:32 pm
#1563
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 20,489
Flying TPA to SYD on Dec. 18, 2023. TPA to DFA is on AA and, of course, DFW to SYD on QF. Flying First/Business. When I purchased the tickets for two of us, the connection time was 2 hours 40 minutes at DFW. More than enough for my comfort level. Now the AA flight from TPA to DFW has been pushed back to only allow a 1 hour 15 minute connection at DFW to the QF flight. Sure, the connection time is allowable by the airlines, but that doesn't make it low risk. In fact, just the opposite in my opinion. A terminal change in DFW is all but guaranteed.....!
QF22 DFW MEL 18:55 05:45(+2) So too early for you
QF08 DFW SYD 21:15 07:30(+2)
AA35 DFW AKL 22:30 07:45(+2) AKL is ~3:30hr from SYD in a QF B737 or possibly A330
Monday Dec 18 arriving Wednesday Dec 20 will be busy, being a few days before Christmas.
As others would be looking for the earlier flight from TPA.
Sep 26, 23, 3:05 am
#1564
Join Date: May 2009
Location: Bern, Switzerland
Programs: Finnair Gold, BA Gold, LH FTL
Posts: 66
Hope I am posting in the right thread, let me know if I should place this somewhere else
Wife and I have booked an AA flight DUB-PHL-FLL-PHL-DUB for Dec 25, return Jan 9 in Business (DUB-PHL and back) and First on the domestic flights
Now AA has changed the incoming PHL-FLL to PHL-MIA which I only noticed due to a notification from Flighty App. When I look in Manage my booking it only shows the new connection, not even a notice about the change.
In FLL we have booked an AVIS rental car which cannot be cancelled or changed without costs. That is on a separate booking with BA
My question: What realistic options do I have?
1. Just accept and either pay the cost for the AVIS car rental change or take an Uber from MIA to FLL and pick up the original booked car.
2. Ask AA to refund the cost for option 1
3. An other idea?
Guess my BA Gold (OneWorld Emerald) does not help much in that case, right?
Greetings from Switzerland
Holger
Wife and I have booked an AA flight DUB-PHL-FLL-PHL-DUB for Dec 25, return Jan 9 in Business (DUB-PHL and back) and First on the domestic flights
Now AA has changed the incoming PHL-FLL to PHL-MIA which I only noticed due to a notification from Flighty App. When I look in Manage my booking it only shows the new connection, not even a notice about the change.
In FLL we have booked an AVIS rental car which cannot be cancelled or changed without costs. That is on a separate booking with BA
My question: What realistic options do I have?
1. Just accept and either pay the cost for the AVIS car rental change or take an Uber from MIA to FLL and pick up the original booked car.
2. Ask AA to refund the cost for option 1
3. An other idea?
Guess my BA Gold (OneWorld Emerald) does not help much in that case, right?
Greetings from Switzerland
Holger
BA was able to change my AVIS car booking on the phone and they did not charge me as this change was a fault of AA (changing my destination airport)
So, everything went well, happy customer again ;-)
Last edited by HKCH; Sep 26, 23 at 3:06 am Reason: spelling
Sep 26, 23, 3:48 am
#1565
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,796
I'm glad to hear that it worked out for you this time, though.
Sep 26, 23, 4:26 am
#1566
Join Date: May 2009
Location: Bern, Switzerland
Programs: Finnair Gold, BA Gold, LH FTL
Posts: 66
As a tip for the future, making non-refundable reservations based on any airline's schedule (particularly AA's) 3 months out is probably not a good idea. Schedule changes are the norm, not the exception.
I'm glad to hear that it worked out for you this time, though.
I'm glad to hear that it worked out for you this time, though.
Sep 29, 23, 6:19 am
#1567
Join Date: Apr 2013
Posts: 13
Flying TPA to SYD on Dec. 18, 2023. TPA to DFA is on AA and, of course, DFW to SYD on QF. Flying First/Business. When I purchased the tickets for two of us, the connection time was 2 hours 40 minutes at DFW. More than enough for my comfort level. Now the AA flight from TPA to DFW has been pushed back to only allow a 1 hour 15 minute connection at DFW to the QF flight. Sure, the connection time is allowable by the airlines, but that doesn't make it low risk. In fact, just the opposite in my opinon. A terminal change in DFW is all but guaranteed.
Feels tight folks. If that QF flight is missed (which leaves DFW at 9:15 pm) chances are slim of going to Australia that evening. AA does have an AKL at 11 pm as a Plan B on the fly, but, me and my travel partner are not getting on any flight that is not a Business seat flying all that way. What say you? Chill out and stay with the updated schedule? Or look for an earlier TPA deparure putting more connection time back in? Keep in mind this is going into Christmas and New Year's. So the ripple effect of a missed connection could be a disaster.
P.S. Bought ticket through AMEX. Did not receive an email, text or app notification from AMEX, AA or QF about this change. Somewhat perturbed about that! Glad I'm cathing this on my own now!
Feels tight folks. If that QF flight is missed (which leaves DFW at 9:15 pm) chances are slim of going to Australia that evening. AA does have an AKL at 11 pm as a Plan B on the fly, but, me and my travel partner are not getting on any flight that is not a Business seat flying all that way. What say you? Chill out and stay with the updated schedule? Or look for an earlier TPA deparure putting more connection time back in? Keep in mind this is going into Christmas and New Year's. So the ripple effect of a missed connection could be a disaster.
P.S. Bought ticket through AMEX. Did not receive an email, text or app notification from AMEX, AA or QF about this change. Somewhat perturbed about that! Glad I'm cathing this on my own now!
Sep 29, 23, 9:06 am
#1568
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 505
Flying TPA to SYD on Dec. 18, 2023. TPA to DFA is on AA and, of course, DFW to SYD on QF. Flying First/Business. When I purchased the tickets for two of us, the connection time was 2 hours 40 minutes at DFW. More than enough for my comfort level. Now the AA flight from TPA to DFW has been pushed back to only allow a 1 hour 15 minute connection at DFW to the QF flight. Sure, the connection time is allowable by the airlines, but that doesn't make it low risk. In fact, just the opposite in my opinon. A terminal change in DFW is all but guaranteed.
Feels tight folks. If that QF flight is missed (which leaves DFW at 9:15 pm) chances are slim of going to Australia that evening. AA does have an AKL at 11 pm as a Plan B on the fly, but, me and my travel partner are not getting on any flight that is not a Business seat flying all that way. What say you? Chill out and stay with the updated schedule? Or look for an earlier TPA deparure putting more connection time back in? Keep in mind this is going into Christmas and New Year's. So the ripple effect of a missed connection could be a disaster.
P.S. Bought ticket through AMEX. Did not receive an email, text or app notification from AMEX, AA or QF about this change. Somewhat perturbed about that! Glad I'm cathing this on my own now!
Feels tight folks. If that QF flight is missed (which leaves DFW at 9:15 pm) chances are slim of going to Australia that evening. AA does have an AKL at 11 pm as a Plan B on the fly, but, me and my travel partner are not getting on any flight that is not a Business seat flying all that way. What say you? Chill out and stay with the updated schedule? Or look for an earlier TPA deparure putting more connection time back in? Keep in mind this is going into Christmas and New Year's. So the ripple effect of a missed connection could be a disaster.
P.S. Bought ticket through AMEX. Did not receive an email, text or app notification from AMEX, AA or QF about this change. Somewhat perturbed about that! Glad I'm cathing this on my own now!
Happy to see the OP was able to get Amex to move to a better timed flight!
Oct 2, 23, 12:39 am
#1570
Join Date: Aug 2011
Location: St. Louis, MO, USA
Programs: AA PLT, Mariott Gold Elite, UA Silver, Lowly kettle across DL, Hyatt, ATK, IHG.
Posts: 768
So I got the dreaded I-D reschedule through MIA reducing the layover from 3 hrs to 1:46, and it's a January Saturday trip from the Caribbean. I tried to rebook our paid J to an earlier flight, but I get "Your flight is currently being rescheduled". I hope they have J seats available on an earlier flight when AA IT gets finished.
1:46 is a near-guaranteed misconnect for us, with an hour-long wait for checked bags. Have already booked fully-refundable alternate transportation for Sunday and a refundable hotel after last year's debacle. I know AA is responsible for rebooking in case of misconnect, but IDG to separate middle seats and $40 refund of the difference between walk-up Y and F doesn't work for us.
1:46 is a near-guaranteed misconnect for us, with an hour-long wait for checked bags. Have already booked fully-refundable alternate transportation for Sunday and a refundable hotel after last year's debacle. I know AA is responsible for rebooking in case of misconnect, but IDG to separate middle seats and $40 refund of the difference between walk-up Y and F doesn't work for us.
Oct 2, 23, 1:59 am
#1571
Join Date: Jun 2023
Posts: 5
AA Flight time changed, Aruba to Houston - Options?
I'm flying AA on points from AUA to Miami (change planes) and on to IAH January 29th 2024. When I booked the flight, the second flight arrived in Houston at ~10:45, however both flights have been rescheduled since I ordered my ticket, getting me in an hour later than the original schedule which will be too late to drive another few hours at my age. I would standby on an earlier flight out of Aruba, but now I see that airport has a departure policy that sets access only within a specific window of time. ( aruba.com/us/plan-your-visit/getting-to-aruba/leaving-through-the-aruba-airport ) My flight is in the last (orange) quadrant and I would standby to to depart on a flight in the first (yellow) Aruba Airport Departure quadrant group.
What I need to know:
Anyone know if access to the American Airlines desk in the Aruba airport is restricted by this policy, preventing me from going standby on the earlier flight or does it only apply to security and beyond?
Regardless, what are my options to change to an earlier flight since American Airlines made this schedule change?
What I need to know:
Anyone know if access to the American Airlines desk in the Aruba airport is restricted by this policy, preventing me from going standby on the earlier flight or does it only apply to security and beyond?
Regardless, what are my options to change to an earlier flight since American Airlines made this schedule change?
Oct 2, 23, 2:21 am
#1572
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 11,654
I'm flying AA on points from AUA to Miami (change planes) and on to IAH January 29th 2024. When I booked the flight, the second flight arrived in Houston at ~10:45, however both flights have been rescheduled since I ordered my ticket, getting me in an hour later than the original schedule which will be too late to drive another few hours at my age. I would standby on an earlier flight out of Aruba, but now I see that airport has a departure policy that sets access only within a specific window of time. ( aruba.com/us/plan-your-visit/getting-to-aruba/leaving-through-the-aruba-airport ) My flight is in the last (orange) quadrant and I would standby to to depart on a flight in the first (yellow) Aruba Airport Departure quadrant group.
What I need to know:
Anyone know if access to the American Airlines desk in the Aruba airport is restricted by this policy, preventing me from going standby on the earlier flight or does it only apply to security and beyond?
Regardless, what are my options to change to an earlier flight since American Airlines made this schedule change?
What I need to know:
Anyone know if access to the American Airlines desk in the Aruba airport is restricted by this policy, preventing me from going standby on the earlier flight or does it only apply to security and beyond?
Regardless, what are my options to change to an earlier flight since American Airlines made this schedule change?
Last edited by Microwave; Oct 2, 23 at 3:36 pm Reason: Please alert moderators when a post needs to be merged
Oct 2, 23, 6:41 am
#1574
Join Date: May 2022
Posts: 133
So I got the dreaded I-D reschedule through MIA reducing the layover from 3 hrs to 1:46, and it's a January Saturday trip from the Caribbean. I tried to rebook our paid J to an earlier flight, but I get "Your flight is currently being rescheduled". I hope they have J seats available on an earlier flight when AA IT gets finished.
1:46 is a near-guaranteed misconnect for us, with an hour-long wait for checked bags. Have already booked fully-refundable alternate transportation for Sunday and a refundable hotel after last year's debacle. I know AA is responsible for rebooking in case of misconnect, but IDG to separate middle seats and $40 refund of the difference between walk-up Y and F doesn't work for us.
1:46 is a near-guaranteed misconnect for us, with an hour-long wait for checked bags. Have already booked fully-refundable alternate transportation for Sunday and a refundable hotel after last year's debacle. I know AA is responsible for rebooking in case of misconnect, but IDG to separate middle seats and $40 refund of the difference between walk-up Y and F doesn't work for us.
Oct 2, 23, 7:27 am
#1575
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,031
Yeah, despite inconvenient just book the cheapest possible itinerary and count on a AA schedule change (or cancellation) to rebook to the flights that you really want (but do want to pay the price for); it may even work if you want to change date (I believe it is +/- 2 days)
