Nov 21, 2012, 10:53 am
Last edit by: Prospero
American Airlines Business Extra® Program (master thread)
Historical Notes
Key Information
Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
Historical Notes
- October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
- Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
- Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
- Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
- Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
- Sep 2013 - Business ExtrAA brand changed to simply Business Extra
- Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]
Key Information
- Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)
- Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.
- Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.
Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.
- Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
PlanAAhead - Economy T
PlanAAhead - Business* U
PlanAAhead - First† Z
AAnytime - Economy Y
AAnytime - Business* J
AAnytime - First† F
Upgrade to Business* C
Upgrade to First† A
* = First class cabin on 2-class flights
† = First class cabin on 3-class flights
- Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.
- Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:
Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date. - Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.
Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.
You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
(Or you can place everything after the slash directly in the second advanced control box.)
These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
- Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.
- Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
- Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.
A Business Extra number can be added to an existing BA reservation as follows:- Go to www.britishairways.com
- Select 'Manage My Booking' tab
- Follow the instructions to pull up your reservation
- Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
- Add your Business Extra number and check the box to give your consent.
Retroactive credit for completed travel can be requested via the Business Extra website.
- Contact Business Extra
Web home page: https://www.businessextra.com
Booking and Ticketing (Meeting Services desk)
www.aa.com
1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week
Business Extra Customer Service
1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
Fax: 1-817-931-9029
E-mail: [email protected]
Link to aa.com BE contact web form
http://www.aa.com/contactAA/viewEmai...businessExtrAA
Link to BE web contact form
Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
Business Extra ("ExtrAA") Program (master thread)
Aug 24, 2018, 9:38 am
#646
Join Date: Aug 2017
Programs: AA PLT, United Silver
Posts: 173
Aug 24, 2018, 2:10 pm
#647
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
Aug 24, 2018, 9:09 pm
#648
Join Date: Jan 2004
Posts: 359
I redeemed and ticketed a BE award (Domestic RT Biz - BX1B) 10 months ago for flights last week, but needed to cancel the day before the flight - so now I have the value stored in my unused ticket number - and not business extraa points back in my account.
When rebooking, do I need to keep the same origin/destination, or may I book any domestic city pair - non transcon - where U space is available?
When rebooking, do I need to keep the same origin/destination, or may I book any domestic city pair - non transcon - where U space is available?
Aug 25, 2018, 7:00 am
#649
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
I redeemed and ticketed a BE award (Domestic RT Biz - BX1B) 10 months ago for flights last week, but needed to cancel the day before the flight - so now I have the value stored in my unused ticket number - and not business extraa points back in my account.
When rebooking, do I need to keep the same origin/destination, or may I book any domestic city pair - non transcon - where U space is available?
When rebooking, do I need to keep the same origin/destination, or may I book any domestic city pair - non transcon - where U space is available?
Aug 25, 2018, 4:26 pm
#652
Join Date: Jul 2017
Location: NYC/BOS
Programs: AA Platinum, Marriott Bonvoy Gold
Posts: 54
Sep 6, 2018, 12:51 pm
#653
Join Date: Dec 2010
Posts: 2,652
New to the program and attempting to use a BXP1. Holding a domestic reservation in L and flight shows J5, D5, I2. AAgent says no BXP1 space available.
Should I just run a search on EF looking for C as the wiki indicates and ignore all other booking codes?
I assume with no status, BXP1 is the lowest priority for clearing?
Should I just run a search on EF looking for C as the wiki indicates and ignore all other booking codes?
I assume with no status, BXP1 is the lowest priority for clearing?
Sep 6, 2018, 2:00 pm
#654
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,481
New to the program and attempting to use a BXP1. Holding a domestic reservation in L and flight shows J5, D5, I2. AAgent says no BXP1 space available.
Should I just run a search on EF looking for C as the wiki indicates and ignore all other booking codes?
I assume with no status, BXP1 is the lowest priority for clearing?
Should I just run a search on EF looking for C as the wiki indicates and ignore all other booking codes?
I assume with no status, BXP1 is the lowest priority for clearing?
With no status, you're behind all other members with status who are trying to upgrade with miles/copay or SWUs (or BE certs). Depending on the route it could be very tough or no problem.
Sep 6, 2018, 2:39 pm
#655
Join Date: Dec 2010
Posts: 2,652
Thank you. But if C is available, I will be confirmed at the time the certificate is attached to the ticket and not wait listed. Correct?
Sep 6, 2018, 9:19 pm
#656
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
Sep 7, 2018, 11:23 am
#657
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
"Quote:
If you've already completed the survey, we appreciate you taking the time to share your thoughts. Your feedback is incredibly valuable and will help guide us as we look for ways to improve our program. Your 500 bonus points will be posted by September 7, 2018."
Hey, that's today.. None yet.............
Sep 7, 2018, 7:22 pm
#660
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
Mine posted. This is consistent with my general hunch that a lot of Business Extra stuff has to be processed or entered or at least approved manually, and someone probably hit the button this afternoon.